Mark was a great service advisor throughout the entire process of servicing my pickup truck. From beginning to end, he was professional, helpful, and kept me informed every step of the way. I truly appreciate his excellent customer service and smooth communication. read more

I recently brought in my Sentra and had the pleasure of working with Jay as my advisor. He was incredibly humble and truly sincere in the way he treated me as a customer. Jay took the time to listen carefully, communicate clearly between me, his partner, and the mechanics, and made sure everything was handled with care. What impressed me most was his dedication-- even on his day off, he made himself available when I needed to come in. My car needed several major services, including an automatic key replacement, airbag, right front light, and fixing the alarm system. I knew it was going to be a big job, but Jay helped ease the stress by introducing me to a payment option, which made the process much easier. Thanks to Jay's support and professionalism, the whole experience was far less overwhelming than I expected. read more

Universal Nissan - Got new automatic key. - Car Dealers Near Me - Orlando, Florida

My last 3 services the worst, even with appointment took them 2 hours to do a oil change, the service guy didn't discuss nothing about the service, i left with a noise came back and they said didn't hear no noises, im done, no more! I was traveling from Apopka to the dealer because was good service, no more!!!! all my cars are Nissan since 2000. poor service and ignoring customer complaint, I won't comeback! read more

Absolute worst experience I've ever had at a car dealership. We drove several hours and stayed overnight in Orlando to buy a car that was apparently "sold overnight" and they still confirmed our 10 am appointment for a test drive. Jacob never said we needed a downpayment to hold the car, and was apparently unaware that it was sold. Multiple other sales men came out to act confused as to why they couldn't find the car. I was heartbroken, and these people don't care about anything other than making money. This would have been the first "new to me car" in 20 years. And after calling and texting with this dealership for a week I shared my terrible experience and they responded with "but we have other great options!" Believe all of the bad reviews here, it's the truth! read more

Unfortunately i can't give them 0 stars, the car i bought has paint bubbles from the manufacturer, the car is on a "lifetime warranty", they make you jump through sooooo many obstacles to get a simple issue resolved. If your car is a lease, they will NOT reimburse the miles wasted to come here to fix their mistake. Watch out if they give you a rental and you already have a toll pass, they will charge BOTH the plate and the toll pass. read more

Universal Nissan - Poor manufacturer paint job - Car Dealers Near Me - Orlando, Florida

I went in to get a service from out of town due to transmission broken. The entire time they kept pushing buying a car and I kept saying I want it fixed. I asked if they had parts and said yes. Later said it takes 10-15 days to get, then later they had the parts . Every trick possible they tried to get me to think I have to get a new car. Such a joke. Felt unheard the entire time. Poor customer service. Right when I drop my car off before even it getting inspect they were up my a$$ to buy a car. I would recommend to take your business elsewhere where, and apparently a lot of others do too based on these reviews read more

Terrrrrrrrrible service. First let's start off with the answering service. People that answer the lines are always lost and they never answer the phone. I've been here 5 times for my 2023 Nissan rogue and every single time they can NEVER find my cars VIN number or my account. They aren't helpful at all. I've always had to fuss and complain about every single thing so they can actually make an effort to fix my cars issue or to assist me as a Nissan valued customer. DO NOT RECOMMEND NISSAN or especially this establishment. read more

My elderly in-laws purchased a 2020 Nissan Rogue. They were assured the vehicle had been gone over completely. The cabin air filter was disgustingly filthy, pretty sure it had never been changed in 73k miles. Engine air filter was also in need of a change. It was obvious Universal Nissan had NOT performed service to vehicle as they claimed. We are concerned now that the oil & filter are also neglected. NOT happy with this establishment. read more

Universal Nissan - Engine Air Filter - Car Dealers Near Me - Orlando, Florida

They were not willing to help vin verification it's so simple rude only there to sell.

Absolute worst dealer in Florida! Stay the h**l away from this place!!!! First we looked at a certified car that they lied about its features and raised the price due to that, when we addressed it they said "oh, yea sorry for the mistake but that's still the price" !!! LOL yea real professional. Second they took the actual "Instant Price" online after we showed it them and came back with a "deal", the "deal" was $7k higher on a damn $14k car! Hahaha yea ok, that's some tricky math, if you plan to finance run like h**l this is how they rip you off! They bury this garbage in your financing. Third, their "Internet Manager" called after we walked and tried to hard sell us yet again. This time though is the best! She literally said DO NOT TRUST THE CARFAX! She said you really have no idea where that cars been!!! Verbatim!! We told her our out the door CASH price and she said they would rather take it to auction than sell it to us for that price! WHICH WAS THEIR D*MN INTERNET INSTANT PRICE WE RECEIVED ONLINE!!!!!!! RUN AWAY!!! read more

On April 26, 2025, I agreed to co-sign on two vehicles for an especially close elderly friend and her husband. I was very clear that I was only agreeing to co-sign. At no time did I go to the dealership, nor did anyone from the dealership call me to review the loans or ask for my consent to run my credit as the primary borrower. Instead, paperwork was sent to me by email for one vehicle, and for the second, the dealership's finance manager came to my home at night. He had me sign in the trunk of the vehicle, using the light from his phone, and told me I was signing as a co-signer. He did not explain the terms, did not disclose that I was being made the primary borrower, and did not leave me copies of anything I signed. I later discovered: 14 hard credit inquiries that occurred on April 26, 2025 from multiple banks and credit unions. Two vehicle loans in my name as the primary borrower (Addition Financial and Suncoast Credit Union), not co-signer as agreed. A checking account opened in my name with Addition Financial. Both vehicles titled and registered in my name. A Progressive insurance policy opened in my name without my consent or knowledge. My credit score fell from 800 to 651 in less than two months. This entire experience has been a nightmare. I want others to be very cautious when dealing with this dealership -- do not sign anything unless you are given full disclosure, loan terms in writing, and copies of every document you sign. Never agree to co-sign without being physically present at the dealership, as a result you may wind up being the primary owner of two vehicles without your full consent or knowledge of being a primary owner and not just a co-signer. read more

Another disappointing service visit! BUT FIRST, please BE AWARE Universal Nissan NOW CHARGES a 3 percent ADDITIONAL FEE if you use a credit card to pay your bill. This was not told to me BEFORE the car was serviced; luckily, I did not have a major repair. They accept cash or debit card if you don't want to pay the credit card fee so be aware! Not sure about a check so call ahead! Now, the service issue. I arrived at 1:40pm on time for my appointment. I was to have a simple oil change, rotation of tires and their complimentary multi-point inspection. I sat in my car after being checked in awaiting my Service Advisor to finalize the service. I sat in the car for NINE MINUTES outside his office as he and another associate were discussing something. (I was outside his window, waiting.) Finally, I get checked in and I was given a text message to contact him if I had any questions during the service. I texted TWICE! with no response. Once an hour and a half after I arrived and the next 45 minutes later (see picture). I then went to the receptionist and said I cannot get a hold of my advisor as he appears to be on the phone, and it goes to voice mail. She asked me if I looked out to see if my car was finished and parked outside. (This is customer service?! I'm supposed to walk out to the lot to see if my car is there?!) She tried the Advisor's number and got voice mail. She pointed out the Service Manager and I went to talk to him. I showed him my text message attempts, explained the inability to get the advisor on the phone and he said he would check with the advisor as my service should only have been about 45 minutes. He said they are "running a little behind today". (See other Yelp "ONE STAR" reviews on service. It seems they have been running behind A LOT for the last year. I read these reviews while in the waiting area. I wish I had read them BEFORE I made the appointment!!) My Advisor finally showed up and I paid my bill. He apologized about the length of time as a new computer system was recently put in place and he did not receive my text messages or knew my car was ready some time ago. It only took 3 HOURS for a simple oil change and tire rotation. My bill came to $100 (less my coupon and including the 3% fee). Luckily, I had a $20 discount coupon for this "service"! I'll be looking elsewhere for future "service". Finally, I will also post this review on Google. It appears management ignores the Yelp reviews as you do not see any responses from the company. There are management responses on Google with many ratings based on purchases rather than service. Let's see if I get a management response on either site. read more

Universal Nissan - Text messages sent on status of service. No replies. - Car Dealers Near Me - Orlando, Florida

I don't usually leave negative reviews. However it's been almost 2 years and I still cannot believe how bad the service was. I bought the car in full with CASH and they still were reluctant about giving me my car. Made me wait days after I had sent the money to pick up my vechicle. They also put their stupid sticker on my car that took so much work to get off completely. Terrible terrible car dealer. They will never get my business again. read more

The service is outstanding. They have great quality cars. They even have a cafe to order food in case you get hungry. read more

Universal Nissan - The Nero's Table Cafe. - Car Dealers Near Me - Orlando, Florida

I was never planning to purchase a new vehicle, but I had been searching for a Genesis GV70 for months. I can by and took a look at it and everything seemed perfect for about two weeks. The dealership claimed it was Certified Preowned and they told me that because Universal Nissan also owns Universal Genesis, they were able to sell factory extended warranties, etc. As it turns out after calling Genesis about another issue, it is not actually CPO. They give all your paperwork on a flash drive so I had to dig around and found out they called it "Universal Nissan CPO" which means absolutely nothing. I was told it had been inspected and it was all original and no accidents reported, but after I brought it in for an issue with a creaking windshield, it turns out it's not even OEM glass. I do want to reiterate that I want to love my car, but that being said it has been in and out of the shop for a combined total of 60+ days so far: 1. Shortly after I took possession, the vehicle stalled out at a stoplight whenever auto stop engaged (this turned out to be a fuel injector issue). It was repaired twice before they got it working properly. 2. With temperature changes, the front windshield creaks and cracks. They are not able to fix this one. 3. The forward sensors randomly activate at traffic lights. This they have never been able to solve. I was told it has to do with the frequency the lights operate on, but no clear information. 4. A green spot appeared on my front camera. There was not chip or scratch on it, but one dealer told me it was not covered and when I took it to another one, they replaced it no questions asked. 5. After the camera was replaced, the 360° view seems more disjointed than usual. I showed my service advisor who agreed, but when the technicians checked it out they said there's no other way the camera fits into the housing so it must be right. 6. The finish on the rims nearly peeled completely off. My vehicle is kept in a garage and I hand wash it. They refinished them for me. 7. The vehicle cabin seems pretty loud on the driver-side. At first, I thought the rear window or my driver window was lowered a bit, but that wasn't the case. I notice it every time a larger vehicle drives by and at night speeds there's a lot of wind. This they never were able to fix. 8. This morning I got into my car and noticed the air was warmer than I was expecting. I keep it set to AUTO at around 72°F and it wasn't fetching there. I reached over and the passenger side is ice cold, so I guess I'll be making another appointment. I try to always give the benefit of the doubt, but in true dealership fashion, they would have claimed anything to make the sale. I'd recommend looking elsewhere. read more

My vehicle was serviced on Wednesday, July 9, 2025, for an issue involving the A/C system. However, immediately following that repair, I began experiencing multiple unrelated issues that were not present prior to the service: On Thursday, July 10, in the morning while getting ready go to work, I discovered that my windshield wipers were no longer functioning, and that neither of the back doors would open with the remote. That same morning, no more than 24hrs had passed from me picking up the car. I communicated this to Alexandra Duginian, and we agreed I would return the vehicle to have these issues addressed. On Tuesday, July 15, I brought the vehicle back in, but was informed that only the wiper blades would be fixed, and that your team denied responsibility for the door lock malfunction--even though interior panels had clearly been removed and reinstalled during the original repair. I was told the door issue would not be addressed. Additionally, following this second service visit, I have now discovered that my charging port is no longer functioning, preventing me from charging my phone or using my navigation system--yet another issue that only began after the July 9 repair. At this point, I have experienced three separate electrical and mechanical issues, all of which began immediately after your team worked on my vehicle, and only the wiper issue has been addressed. I am extremely concerned about the quality of the work performed and the lack of accountability for the resulting damage. I have emailed and called management without a response. read more

Universal Nissan - Amount paid for service over 5,000 - Car Dealers Near Me - Orlando, Florida

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Spent over $6,000+ in service and repairs. Four day later it broke down with the same issue. Service team not willing to find adequate solution but putting in an additional $2,000 to fix what they think is the solution or giving me a $5,000 trade in value for the vehicle. Service manager, Alexis, not speak with me directly with a solituon and passed me off to the sales team who was unaware of the situation. Tried following up with the service manager, Alexis, and service director but with no response. A very disappointed customer. read more

Nissan Universal Nissan at OBT Orlando. Be carefully with this dealer. After I spend over $1200 on new tires this guys make a damage on my door handle and promise to order the part and replaced the damage they did on my car. After 2 weeks waiting the service guy call me Mr. Torres and said his manager Mr. Alex decided I have to paid 50% of the price for the part they damaged. This is totally wrong; they cause de damages on my card and they are supposed to fix it. Hope the can do it ASAP before this escalated. read more

I loved the experience of coming in for a check up and coming out with a brand new car. The expert salesman, Julio Valdez, showed me all of the options available, worked with me to find a car that works for my lifestyle and my budget. I would recommend anyone that is looking for a great experience with zero hassle. read more

Nothing can improve the service center just told me that the Sentras alternators just go out randomly and I'm talking about 2020 and they like to word play .. so if your thinking about buys Nissan take it from them there parts are trash read more

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Raul sold my sister in law her first car and he was beyond caring and helpful, I went to 2 other dealerships and they did not compare to the service I received from Raul and Frankie. I bought 2 other vehicles from this place and have never been disappointed read more

Leased with them because they gave me a *somewhat* better offer and were ever so slightly less painful to deal with than Reed Nissan in Clermont. Leased my 2023 Rogue SV with them on May 11, 2023. I'm just over 18 months into the lease and it has 12,300 miles on it. In short.. here's what I've had to deal with so far with this car. 1.) 2 wheel alignments. Going in for a third shortly because when I left a different dealership the second time, the steering was off center. 2.) Had to replace the two front tires ($300 later) because the originals were balding. 3.) Vehicle practically stalled when I was at the car wash recently. Still trying to figure out how this even happened 4.) "Air conditioner" sometimes blows out warm air unless it's at the lowest possible temperature setting. 5.) Vehicle sometimes lets out a noise similar to an engine revving loudly when I put it in drive and begin to accelerate. Some will say, "but you ARE accelerating...." It's loud... and not typical. Happens intermittently. If you're thinking about buying/leasing a Nissan - They're visually appealing, the new car smell is great.. but just think about the bigger picture. Against every recommendation and warning I was given to stay away from Nissan (I now see why), I didn't listen. Don't be me. Also, the picture attached to this review is what my front passenger tire looked like after 12,000 miles. read more

Universal Nissan - Front passenger tired after 12,000 miles. - Car Dealers Near Me - Orlando, Florida

the customer service is horrible. jve never expected to experience this from nissan. i put so much trust into them for them to be so disrespectful and try to scam me. i asked three different representatives if i would get charged and they all said no. then they sent me an invoice for 215 dollars. he banned me just to remove it off my charge and i feel so disrespectful. His name started with a H and he was a supervisor. The ladys name was alexsandra daghinian. She was being so rude and laughing while i was crying. she was trying to go back and forth saying that she wouldve just paid it. i feel so sad about being banned i never would've thought this could happen. he even said we dont say everything in the beginning and all this couldve been avoided i asked three times read more

Come to this location for mediocre customer service and extra unneeded expenses. Every time I've come here for maintenance they try to add every additional charge they can to actually service the car and the service team is subpar. I've only had good experiences with one team member. Everyone else is rude and speaks to you in a clipped tone. Don't come here. read more

I always go to Nissan to get my car repaired never had an issue. Alexsandra Daghinian was very rude and unprofessional. As soon as I opened the door she just said " name " no hi welcome to Nissan. I let that slide and then she takes a video of my car then when she returns I had let her know what I came for then she asks me what are you here for ? I told her my brakes like I told you in the beginning then she tells me to relax and fix my attitude which I had none. She needs to be retrained to be honest. Attitude check. read more

Just helped my son purchase his first car. When negotiating the deal via text it was one person, she kept telling me I had to come in to talk about a "deal". Long story short they called us back as we were headed to buy another car and gave us a better deal. Unfortunately we dealt with 4 people and then given to a sales person in this process from first inquiring to going in to purchase. We drove the car and expressed our concerns. He said the car would be clean when we drive it home. I find it extremely rude that he was talking in another language to coworkers while we are sitting right there. He also kept grabbing his peanuts and eating them as my son was filling out the paperwork. He submitted the paperwork, before we even knew if my son was approved or not he asked my son to fill out of Google review. He then said again I don't see it, are you sure you submitted it? Wow, just wow. We completed the finance part, and then was ready for the car. It still had grease spots on the inside of the car roof, and it looked like a kid cleaned the inside. Dust in some areas, and shiny in others. The car sales person was already checked out at this point. We also noticed the mats were missing. When I want to a manager they did put some in the car, which we appreciated. But we left with a car that the seats need to be steam cleaned. Not the experience I thought we would have Fl when spending $27,000. This is the worst experience buying a vehicle in my life.and this was my 4rd vehicle in just the last 3-1/2 years that we have purchased. read more

I drove from Reed Nissan of Clermont to this location because of how rude and a scam Reed Nissan was (you can look at my review on them at Yelp for the full story). I was introduced to Derian (and later to Luis) who was amazing! Super nice to my parents, very nice to talk to and was way more helpful than the people at Reed Nissan (also major kudos to driving in the rain before Hurricane Milton to find countless of times of different Rouge cars). I got to lease a '24 Nissan Rouge Platinum for a WAY cheaper price than what Reed Nissan was offering for a Rouge S. These guys were a huge help and a life saver to my money read more

I was so impressed with the service I received here. It was so refreshing to pull up and get out of my car without a salesperson hovering over me. I appreciated having some time to look at the vehicles out front and have some private conversations with my husband about the vehicles before talking to a salesperson. Once I decided what I wanted to test drive we went inside. The receptionist asked how she could help us, and if we were there for service or to purchase - new or used. Once we told her we wanted to purchase new, she looked across the showroom to see who was available and hooked us up with Alexis Vazquez. He was wonderful. He listened to what we wanted and answered all our questions without laying the salesmanship on thick. Turn off #2 for, next to accosting me in the parking lot. He immediately got the vehicle we wanted to test drive and took us out, getting a feel for our likes and dislikes and giving us what I thought to be honest feedback and comparisons to other makes and models we were considering. After the test drive, he showed us other interior/exterior color options. We were sold. We went inside and sat down with him to make a deal. We weren't pawned off to another person for that process. Turn off #3. If I'm working with you, I don't want to be switched over to someone else to close a deal. We were not financing which made it a lot simpler. We agreed on a price within 5 minutes, he got the approval, and before you know it we were driving off in our new vehicle. It has been about a month now and I am very happy with my purchase. Thanks Alexis. You rock!!! read more

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Update headquarters rescheduled to get the auto charger fixed ... they still didn't fix it !!! They never offered anything for the time and trouble... never buy Nissan again... read more

Had a nail in my tire just prior to hurricane Milton and had to get out of town fast to pick up my 87 year old mother before the storm. Unfortunately, my key for my locking lug nuts was missing from a prior repair at a different shop. Universal Nissan not only helped me last minute (think we arrived about 5:30 PM), they worked diligently to find a key that would fit. They were able to get the wheels off, got the tire repaired, and only charged us $35. Thanks for going out of your way to help someone in trouble. This speaks very well of your company and your team. read more

I had a bad experience with my purchase back on January 20 2024, and due to this the survey that I completed was not for their satisfaction, so Nissan Consumers Affair got in touch with me, and I explained them my bad experience. Consumers Affair asked Ms Jennifer, who is supposely the Universal Nissan Ownership Loyalty Dept to call me, but she never called me. I tried to get in touch with her, leaving messages several times without no success. I think this is very disrespectful and unprofessional conduct on her part, not to respond a client. This definitely will jeopardize Nissan dealership, because once this review is read by others, they wont be doing any kind of business with them. Lillian Jimenez read more

Worst experience I've ever had owning a vehicle with Nissan.DO NOT COME HERE. If you come here for service clear your schedule because your gonna be here minimum 7 hours of your day and when they return your car just know they'll have broken something else in the vehicle that has nothing to do with what you initially brought the vehicle in for .The manager for the service department named Alex is the biggest most arrogant A-Hole you'd ever come across, is not "approachable "when it comes to customer service ,Big ego driven guy for no reason I've had multiple issues with him and he never works to get the customer a better experience . Please do yourself the favor and go to any other Nissan dealer Do Not Go To This One YOU WILL waste your time read more

H A T E this place, from the "hostess" at the front that just LOVES hanging up & never doing their job, to the stealing ass cars men that makes you pay a arm and leg when you've expressed your budget, to the OVERPRICED OVERRATED service area.. THIS WHOLE PLACE IS A SCAM & I wish i didn't buy my BRAND new car here... they truly took away the experience of even owning a new car. read more

Had to update my review!! Absolutely worst experience purchasing a car from universal Hyundai/Nissan.. after a week of purchase had to bring the car back 3 times for the same issue. Instead of fixing the issue all there doing is clearing the codes and giving the car back to me. Just for me to drive home and ended up back there with the same issue why is it so hard just to fix the problem!!! Especially since it's a Certified Nissan. read more

Universal Nissan - Dashboard - Car Dealers Near Me - Orlando, Florida

If I could give this a no stars I would. Dealing with Oscar Maldanado and a deal was in place and they had a full credit app and insurance binder in place and then claimed to have sold the car out from under me. And laughed about it over the phone. I asked early in the conversation for them to take a deposit to hold it but they didn't want to. They are the most unethical and unprofessional sales organization I have dealt with and I have been in professional sales 30 years. Asked to speak with managers and was denied by the sales rep and wouldn't give me the managers name. BUYER BEWARE with this organization. This is why car sales people have the reputation they do. I would never buy anything here - not even a bicycle! read more

chris green fleet manager... is a total scam.....i bought a car here a few months ago... when i got the car it was suppose to be under company name... and a co signer... well come to find out it was a co borrower total scam toal scam fraud .. i never signed for vechile that way they forged my signature. shippedthe car to jacksonville to be placed on turo when i ask for car to be shipped tp me in fort lauderdale the scammers shipped car back to dealership.where they still want give me tge vechile they are sending to a tow yard to collect storage fees so they can place a lien on car and have car sold in auction total scammmers please stay away from this place totalllly scammers and beyond read more

Had my husbands car in for a tire issue to only come back hours later to the horn not working and the car remote not working. They clearly worked when we dropped the car off in the morning (Alex didn't believe us of course because why would he with the way his behavior is) But I proceeded to ask Alex the service manager for assistance due to Nissans error, which only ended up in his arrogant a** telling me they couldn't fix the issue and wouldn't be getting it in today & I could maybe bring it in the next day and hope they could squeeze me in. Do yourself a favor and go to any other Nissan dealer for better quality service and to save yourself the anger and frustration of having to deal with the service manger. read more

I am the corporate controller for a multinational company. We order two Nissan Rouges 1 week apart though our leasing company from Universal Nissan. Both vehicles were delivered without temp tags and registration on different days. I called to speak to the GM on 4 different occasions during the span of two weeks and was told he was "out of the office". The dealership took my number and said the GM would call me... he never called me back. I sold cars to put myself through university and I am shocked how this dealership is run because our compensation was directly tied to our CSI score... at Universal Nissan customer service is very low on management's priorities and that has trickled down to their staff. I am currently talking to our leasing representative to have them removed from the dealer network. read more

Gilberto Gotari from the sales team, was great help in finding the vehicle my nephew was looking for. He was very attentive, knowledgeable about the vehicle and his business. He was also very diligent along with his financing team. To find the best available rate. Thank you Gilberto and thank you Universal Nissan read more

We took our 2016 Nissan Pathfinder to Universal Nissan on Monday 1/16 for routine maintenance and it's been a nightmare ever since. Apparently Nissan's CVT transmission has a class action lawsuit and the only way to remedy their quality control issue is to allow them to keep your car for 2-3 days. We agreed and after 3 days we were told after no return call after hours of calling Colin in the service department that it would be 3 more days! We will have been without a vehicle for almost a week! When I called to inquire about getting a loaner vehicle so we would not be without a car due to their issues, I was told they were closing so they couldn't help us. This when he waited 6 hours to call us back at all. Do not buy a Nissan, do not purchase or service your vehicles at this location. They don't care at all about you. read more