My husband and I visited Universal Nissan on 8/2/26 and went through the usual process of…read morecompleting the pre-application, viewing vehicles, and discussing our options. Afterward, the sales staff sat us down while they worked with the financing team. After waiting approximately 10-15 minutes, they came back and told us that we would have to wait until Monday because the banks were closed and there was nothing further they could do that day. We completely understood and had no problem waiting. We were told that someone would contact us with an update regarding the financing decision. Unfortunately, we never heard back from anyone. What makes this situation even more frustrating is that our credit reports were subsequently hit with multiple hard inquiries from the dealership/lenders on Sunday, Monday, and Tuesday. We were never given any explanation or update regarding these inquiries or the status of our financing application. Meanwhile, other salespeople from the dealership continued reaching out to both my husband and me multiple times, asking how our experience went and whether we had any questions. We politely explained each time that we were simply waiting for an answer regarding the financing. Despite this, no one ever followed up with us regarding the decision we had been promised. At this point, I understand that no answer is an answer. However, the way this was handled was extremely unprofessional. Whether the financing decision was a yes or a no, we deserved the courtesy of being informed. We were told someone would follow up with us, and they never did. What is especially disappointing is that while we were left completely in the dark about the status of our application, multiple hard inquiries were being added to both of our credit reports over several days. If our credit was going to be pulled by multiple lenders, we should have at least received communication regarding what was happening with our application. If the dealership is going to have people repeatedly reach out to customers asking about their experience and whether they have questions, then those questions should actually be addressed. Instead, we were left waiting with no meaningful communication while our credit was being impacted by multiple inquiries. Our experience with Universal Nissan was extremely disappointing. We expected basic communication, transparency, and professionalism, and unfortunately, we did not receive any of those things.

I recently brought in my Sentra and had the pleasure of working with Jay as my advisor. He was…read moreincredibly humble and truly sincere in the way he treated me as a customer. Jay took the time to listen carefully, communicate clearly between me, his partner, and the mechanics, and made sure everything was handled with care. What impressed me most was his dedication-- even on his day off, he made himself available when I needed to come in. My car needed several major services, including an automatic key replacement, airbag, right front light, and fixing the alarm system. I knew it was going to be a big job, but Jay helped ease the stress by introducing me to a payment option, which made the process much easier. Thanks to Jay's support and professionalism, the whole experience was far less overwhelming than I expected.

The staff there are super friendly! They are honest and have been working really hard to figure out…read morewhat is going on with my car. I would definitely recommend them.

Did a great job on my breaks. Honest people. I will definitely return for all of my vehiclesread more

The best car dealership in Orlando! I bought my car from them last fall. I have had to come in for…read moreoil changes and routine maintenance and the staff in the service area are so thorough. Recently I had a nail in my tire, and they were able to get me in same day for repair. They sent me a video of them inspecting each tire and under the hood! Truly no detail goes unnoticed. I am very happy with my current vehicle but when it is time to upgrade I will absolutely be doing business with Universal Hyundai. I will never go anywhere else for my service needs!

All day wait. Then they try to talk you into things that are not needed. Tried to tell us we…read moreneeded 2 tires when we just replaced all 4. Told us our brake lines were rusted when we just had them done 2 months ago. And they tell you it will be two hours to complete your service when it really is anywhere from 4 to eight. And the still could not find out what was wrong with our car. But did give us a quote of at least $1500 when they still couldn't tell us exactly what was wrong with the computer read outs. Will never ever ever buy a car from them. Our dealer in Massachusetts was never this horrible. And never took this long to diagnose an issue. This dealership is a giant Ponzi scheme.

I had, in my opinion, a very bad experience here with the service advisor, Ian Saitta and the…read moreservice manager Jorge Macias. I am going to refrain from providing further detail at this time, unless Universal Genesis claims the above did not happen. I have plenty of documentation available. I recommend Genesis of Central Florida for servicing of Genesis vehicles. Much better service advisors and managers in my opinion, and also a brand new standalone Genesis facility that has a great waiting area.

From the owner: As a premier Genesis dealer in Orlando, we have a huge selection of new Genesis models and…read morepre-owned vehicles in stock. We strive to help and serve customers to the best of our ability. By providing you with reliable information and offering competitive prices, you can spend less time researching deals on your dream vehicle. Worried about financing? Our finance team is prepared to help you figure out your down payment and monthly payments at sound rates. If your car requires service, our certified Genesis technicians are ready to provide you with affordable repairs. Supplied with cutting edge tools at our state-of-the-art service center, our trusted Genesis team work diligently to get you back in the driver's seat without missing a beat.

We needed to replace my car recently due to its age and figured given the cost for…read morerepairs/maintenance over time, we might as well just upgrade our vehicle. After going through 3 different dealerships, we came to Enterprise and they couldn't have made the process easier and simpler. On my first round with them, Jose helped me find a vehicle. He went above and beyond to work with me and my foot hadn't even hit the door yet. Over the course of a week, he scoured the inventory across several locations and worked with a very picky Yelper finding him vehicle after vehicle. We landed on a Chevy Spark that, while it seemed nice, I just wasn't sold on. At that point, I needed a break from car shopping, so I thanked him for his time and told him I'd let him know when I get back to it. Flash forward a month. I get to a decent point and hop back onto the hunt. Unfortunately, Jose wasn't available the day I walked in. John was the first rep to greet me and was just as helpful, friendly and professional. It's clear that Enterprise treats you like a genuine person and there's no pressure for anything. They make sure everything is clear from the beginning and will work with you on getting car payments as low as they can for you. I walked away with a 2019 Nissan Sentra with 60,000 miles and I couldn't recommend Enterprise more.

Needed a family car just about asap. We knew exactly what we needed and it was accomplished with…read moreease. Got the application, car, dp & everything resolved the same day. If you know the car, have your money ready this is the place to go. No time wasted. Thanks Mr. Car and Brett! No argument it's one of the easiest dealership experiences I've ever had.

Great place to buy a vehicle if you don't have a great deal to spend. Most vehicles are purchased…read morefrom an auction and they don't buy garbage, check them out...

I purchased my Tesla through Paul without even seeing it and it was shipped from NY straight to my…read morehouse in Florida. Great experience all round, no dealership hassles and got exactly the car I wanted plus saved lots of money. I referred my girlfriend and a friend who both purchased cars using Paul. I won't buy a car another way ever again.

Great experience working with Value Max! From the first email & Text from Vinny, to working with…read moreKyle in selling our car was stress free with honest and open transparency on pricing. I highly recommend selling your car with them before anyone else. I did go to three other dealership and they offers were not close.

From the owner: We are Central FL's only Car Selling Service + Retail Profit Sharing Solution and we’re redefining…read morethe car selling process to ensure you get the most money for your vehicle—without the usual stress. Backed by Mealey Sport Automotive Group (50 years serving Central FL), our unique profit sharing based program is designed to get customers the absolute MOST VALUE for their vehicle in a hassle free, convenient & transparent way. Contact ValueMAX Today and Experience our Customer Focused - Smarter Way to Sell Your Car

I was looking for a car and Starling sent me a letter asking me if I wanted to trade in my old car…read more I know I can get more if I sell it outright but I just don't want to deal with all that so I thought why not? So I had already done all the research, knew what kind of car I wanted, got my Costco "special " offer ready, set up financing, looked for the vehicle online, called the dealership to make sure the car was on the lot, not in Montana or somewhere and made an appointment. So #1 the Costco special member deal saved me not one penny so that was a waste. Even though I thought I had everything ready to go it still took 4 hours to complete the deal. Of course they lowballed me on the trade in, which I expected but not to the extent they wanted. I got them to come up a little but not much.The salesperson, Tito, was nice but really didn't have to do much selling since I already knew the exact car I wanted but he was professional. Still had to go " talk to his manager" about the bottom line, as usual. The price was reasonable, the deal got done, I would maybe go back since all these dealerships are the same but as far as excellent service Id say average is a better description

Christian was great! Very patient and knowledgeable!he helped us from beginning to end with the car…read morebuying process !

Decided to trade out of my Tesla and into a Rivian pickup truck. The team here made the process so…read moreeasy and quick. The whole purchase process was online, demo center let me take a really thorough test drive to decide, and when picking up they gave me a walk through that really made the transition seamless. Oh, and this truck is SO MUCH fun to drive. The staff there are super friendly and helpful, so if you're considering an EV, please go check them out! 10/10!

I ordered a lock for my truck and they said it would be there at 3pm. So I went there to pick it…read moreup. It was not there. Then they said it would be there that evening around 7-7:30 and of course I call and they still don't have it. Don't be telling customers it will be there when it won't... super frustrating