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1. Universal's Volcano Bay

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Universal's Volcano Bay

3.1 (825 reviews)

Universal's Volcano Bay Photos

Recommended Reviews - Universal's Volcano Bay

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Shileizy T.

Just came back from volcano bay and let me tell you best water park I've visited yet in florida. This was my first visit to this park and i left being a fan. The entrance was quick and easy. We arrived at 10:30 which was way later than the opening time and were able to find great seats by the volcano. We didn't get a locker since we took only a few things. But they do offer lockers. The park wasn't too crazy since it was a Tuesday and the day right after Memorial Day. The lines were very short. I think only maybe two rides had a 35 minute wait which is pretty great. I love how in the bathrooms they have changing rooms and also a changing room with shower where you can rinse off and change. The family rooms are a bit different. They have a bathroom with changing table and shower in them which is very helpful with little ones. The park has these burst of water that shoot at your feet so your feet are always cool. Which i thought was pretty awesome. They have multiple food spots around the park and places to get snack. I got the waturi fusion ice cream and let me tell you it's worth the hype . It has banana, blue raspberry, orange, and strawberry and those flavors worked so well together. We ordered three and our whole family loved it. Our family loved TeAwa, The Fearless River. We spent two hours out of our seven hours at the park there. Everyone must wear a life vest while in that water. Its a 10000/10 highly recommend. In all our first time at volcano Bay was amazing. We loved it and would love to come back again.

Dominique M.

I got to visit the park as a chaperone for a field trip. Parking was $35. The lots were pretty easy to navigate and signage was easy to follow, after picking up our tickets near the universal entrance we walked a bit to find the tram buses that transport you from the parking garage to the volcano Bay entrance itself. The tram was a short and comfortable ride. Once we arrived at the entrance, we moved very quickly through security and entered the park. Our first stop was a locker station so we could secure our belongings. Locker pricing ranges, depending on the size that you need. For a family size locker, the largest size they offer. It was a flat fee of $25. You are provided a wristband which you then tap against the old tapu tapu stations in the locker area. From there it prompts you to insert a credit card. After purchase, anytime you tap your wristband against the tapu station your locker promptly opens. There are two versions of the "lazy" (or not so) river. One you can leisurely enjoy with or without a float of your choice. The other has a life vest requirement and various "Look Out!" signs that keep you aware of what is ahead of you along the river. Bumping against the walls tore a small hole in my water shoes. Since we went on a Tuesday, it was not crowded or difficult to find good seats near the volcano. It was a pretty cloudy day, which wasn't the best, but we made due. Wait times were low allowing for back to back rides on some of our faves. I had heard great things about the food here but we had plans to eat dinner at CityWalk before heading back with our students so the goal was just to get a snack, however, all of the snack carts in the park were closed down except the ones selling ice cream. I had seen pretzels online and was super bummed when I couldn't get my hands on one now that I was actually visiting the park. The coaster style ride was hands down my favorite. I'd consider bringing my son this summer when we have some guaranteed bet weather.

Dave B.

This water park was awesome. Great food, atmosphere, and the rides were great. The sand felt real if sand was ground up wood chips.

The volcano
Jewel S.

Volcano Bay is a water park like no other! Great for all ages & even wheelchair accessible!! The have water slides and an aqua coaster for the thrill seekers & even the lazy river and regular pools for those looking to relax Here's a few tips before you go to have the best experience... 1. Bring water shoes! - they aren't required but walking in the hot pavement all day does a toll on your feet. 2. At all quick service locations, you can ask for a free water cup to stay hydrated or even bring your own water bottle in & refill it with water for free at the freestyle machines in the restaurants! (Hydration is key) 3. They have showers in the restrooms so you can always shower & change at the park so you can be nice & clean before leaving/going to another park. 4. Downloading the Universal app is the best way to navigate the park! You can check wait to times, find nearest attractions & restaurants, or even pre order food online so they have it ready for you to pick up. Volcano bay is truly enjoyable for all, but please remember to wear sunscreen & stay hydrated!!

Charis L.

Me and my beautiful lady had a blast here! Fun rides, good drinks and food! Not to crowded as we went during the week so we weren't waiting long at all. Got on everything we wanted to and had time to enjoy the lazy river and sun bathe for a bit.

Lea D.

My fiance had never been to Volcano Bay so I made sure we stopped by on a recent trip to Orlando. The park is pretty big and if you don't reserve a cabana, then you're going to have a hard time finding a chair. We walked around in circles for almost an hour trying to find a chair for our towels. A lot of people take advantage of there being no policy on them and drop their towels in the morning and don't return to the chairs until they are getting ready to leave. It was pretty frustrating. Right now they have the taputapu which is a watch that allows you to tap into the virtual queue for the rides. The hare getting rid of that soon so I'm not sure what the new system will be like but it was nice to be able to tap in and then relax while we waited. When it was our time to go to the slides, there was probably about a 20-30 minute wait. The bigger slides like the drop slides and the aqua coaster were never under a 2 hour wait so we had to pick and choose what we did. We did the big drop slide in the volcano and that was a 4 hour wait. We used the time to hang out on the rivers and have lunch. The winding river is fast and you have to wear a life jacket in it. It can get a little rough. The lazy river is relaxing but it's hard to get a tube. You kind of just have to hope one floats by you. The lifeguards don't let you wait around the beginning where people are getting off. The food was decent for theme park food and the drinks were pretty good.

Wristband.
Patty W.

What a fun waterpark! It is well worth the cost and to spend a whole day there. Plus, you feel like you're in Hawaii without having to get on a plane if you're in Florida...lol! You have to pay separately for parking and there is a wristband you can wear for wait times. It actually is pretty helpful and can only be used for one ride at a time. There are plenty of slides, a humongous wave pool, lazy rivers, raft rides, and several variety of food options as well as beverages. We didn't have to wait long for most of the rides and there is always something to do if you don't want to take a break ;) The family locker we stored our stuff in throughout the day was $25 and was well worth it. I definitely recommend Volcano Bay for a fun day under the sun.

Crystal R.

Love love love this park. My favorite water park by far The food for this theme park is amazing I love the fact that I can tap into a line and enjoy the wait time in a River or wave pool or just relaxing Kahola reef is my favorite restaurant. The only downer is the bus ride from the parking lot but I guess that's a play in the remote island feel I love that they have a full open bar. Their rapid River really is a rapid River There are so many interactive spots throughout the park that is nice too I do wish they had more umbrellas throughout the park especially for all the rain we get here in Florida

Volcano
Cynthia L.

Super clean bathrooms & area! Everyone seemed very friendly & happy to be there. This was my first time after years of seeing it be open and i'm glad I finally came. It's a bit more pricey than any water park i've been to ($95), but definitely worth it if you get here early and spend the whole day here! Tip: Park in Universal city wall parking then take the free shuttle straight to Volcano Bay!

Raymond A.

Had an AMAZING time with Mr. Ray today at Universal's Volcano Bay. Park was not busy got on all the rides. The park staff was friendly and security was tight, Orlando's finest on the job. It was an amazing day at the park, October is the best time to go during the week, kids are in school, lol. If you ever get a chance to go to Volcano Bay, GO. You won't be disappointed!

Waturi fusion
Uyen N.

When you are in a theme park, the food option is pretty limited. For Universal, I heard Volcano Bay has the best food among the four parks; we will soon find out if that is true or not. For Volcano Bay, there are 4 main restaurants. The most popular is Kohola reef. They have burgers, sandwiches, pizzas, and this coconut chicken curry bowl. It is surprisingly on the good side (the bar is also low). The rice has a strong coconut flavor, the curry is okay, and I like the plantain that comes with it. Another restaurant that serves Asian dish(es) is Bambu, but the quality is far behind. I ordered this chicken katsu bowl and it tastes nothing like chicken katsu. The bowl also comes with a little bit of cucumber, edamame, some greens, and seaweed salad. The sauce is not katsu sauce even. And finally, youtube bloggers really hype up this Waturi fusion ice cream, which is like a combination of different flavors, but I didn't like it at all; it's sweet and I just don't like the taste. My favorite attractions are: Krakatau, Honu of honu ika moana, Puihi raft rides.

Kohola Reef Restaurant - $14.99 Mango BBQ Pulled Pork Sandwich - Delicious
Trent N.

I had an awesome time here getting wet, riding rides, and wandering around the park. It's nice that you are specifically awarded first floor parking. I got there around 7:50am. They wouldn't let anyone through security until 8am. Then, you have to stand in line and wait until 8:43am when we were able to get on a bus (no one loads before then, unless you have early entry). It's about a 10 minute ride from the parking garage to Volcano Bay entrance. Once inside, get a TapuTapu wristband and then immediately go to Krakatau Coaster and tap in. This is the best and most popular ride at the park. Later in the day this ride line will be 300+ minutes and/or they'll just shut down the queue. After that, you'll want to tap in at Ko'okiri Body Plunge. This is the 125 foot plunge in 6 seconds from the top of the volcano. It looks scary, but it isn't so bad. The ride you absolutely do not want to do ever in your life are the green and blue tubes next to the red tub atop the volcano which are named Kala & Tai Nui Serpentine Body slides. This is a nightmare. It feels like you're in a car crash. You are going so fast, and turning so hard it is hard to breathe. I literally thought I might drown and die. I was wobbly and dizzy for a few minutes after the ride. Not enjoyable at all. The 2nd best ride at the park is Puihi of Maku Puihi Round Raft Rides. Make sure you're in line for the GREEN slide. This 5 seater is super fun and you will get wet. Lots of shade standing in line The 3rd best ride is Honu of Honu ika Moana. You want the BLUE slide. Very similar to the ride above where you're in a big tube with multiple people. Also, lots of shade standing in line. The 4th best ride is the Ohno of the Ohyah and Ohno Drop slides. You want the PURPLE slide with the 6 foot drop. I loved getting a random tube and floating around in the Kopiko Wai Winding River. Locker rental is $20. It does get crowded quickly. Lastly, I had an excellent lunch at Kohola Reef Restaurant & Social Club. Make sure you order the $14.99 Mango BBQ Pulled Pork Sandwich Platter.

Dymond F.

Went here for Volcano Bay at night. This is a new offering that will be on the certain dates below. The timing is 7pm-10pm & you can enter the park as early as 4pm. April 12th and 26th May 3rd, 10th, and 17th All ages are welcomed and it's a bit more than the regular Volcano bay tickets $99 plus tax per person. This price includes, entry, souvenir cup with free Coca Cola freestyle refills, live DJ, games, and Dreamworks characters meet & greet. There is a specialty drink menu that comes with a souvenir cup for $18. We also tried the specialty swamp snack, Shrektzel (Shrek shaped salted pretzel + green cheese). This was a nice snack while at the park. Parking is like the rest of the Universal, enter the parking garage and be sure to go into the very first parking garage that's color coded red for Volcano Bay, this area leads to the Volcano Bay shuttle that's closer walking distance vs. walking far from the other two garages where Universal/Island of adventure folks are going. We had a blast! I'm not sure if I'll make it back before it ends in May but I do hope they roll out more dates in the Summer.

Nighttime park overview

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Universal's Volcano Bay Reviews in Other Languages

Ask the Community - Universal's Volcano Bay

Are they still implementing the tapu tapu system, or did that end?

Do they supply towels?

No. You'll need to either bring towels or buy/rent them.

Are locker rentals free? If not, how much are they?

No they are not free there are 3 types of mini $8, Regular $12 and family $15 per day. I do know that if you rent private seating you get a free locker.

I wanna know why we can't wear jean shorts on rafts?

Maybe because Jean shorts have buttons or metals that might puncture the rafts and break them?

Would it be super crowed in july?

It will definitely be crowded, get there before open to allow time for bus ride over (unless staying at hotel within walking distance). For best results, stay at Cabana Bay and get early entry. The virtual queue system works well even if it is busy.

How's the weather typically in late January?

Florida weather has a big range in January, But it's usually 70. However Volcano Bay is closed in January.

What is the crowd like the last week of February? Is it more for older children? I have a 4 year old and was wondering if it's suitable for him

Hello, I'm a guard for this park. The crowd wasn't to bad at all the last week of February but as weather starts to get warmer of course expect it to get busier.… 

Im going in december just before christmas on the 23rd. Will it be crowded/should i buy express pas?

Hello, I'm a lifeguard at NBC Universal Orlando's Volcano Bay. My tip to you is to come early in the morning and try and beat everyone to the rides or to come later as the… 

Are the Cabana rentals worth it? What about Premium seating?

We recently a Cabana and LOVED it and it was definitely worth it. We will save up for one any time we can!

Can you bring a cooler into the park?

coolers can't be hard-sided (this includes styrofoam), and they can't be any larger than 8.5″ wide x 6″ tall x 6″

What kind of food is allowed inside?

Theme Park food, along with restaurants that have full bars.

Do you need to take your own towel or there's towels there?

Recommend bring own towels, otherwise $5 rental for towel park.

Is it worth it to visit/lounge/lazy river, and dine only? I personally don't care about the rides, but my friends will.

Yes! Theres a beach next to the volcano with plenty of lounge chairs and the lazy rivers are so relaxing. I hate rides but my kids got on the rides with our family friends and i just hungout. Its very relaxing. The lines for food is long l. But if… 

Is there seating at the restaurants in Volcano Bay?

There's a good mix of covered and open seating for the main restaurants, as well as the kiosks/stands.

Do all of the rides at the water park require you to wait in a virtual line or do some allow you wait in a line for the ride? Would a express pass be worth the $? If other rides don't require the virtual line we could ride those while waiting.

All of the rides are virtual line assisted. So nothing really will require you to wait in a actual line unless the wait time is really high then sometimes there will be a 5-10 min line after your Virtual line wait.… 

Has anyone ever purchased the photo package is it worth it? Do you get all of your pictures that were taken? Or do you actually have to purchase each one individually in addition to buying the photo package?

Id you purchase the package online you save like $10. As far as worth it, it depends how many pictures you intend to get taken. They do have a 3 day package that would cover all three universal parks thats like $90, kind of worth it if you make the… 

How do you get a Tapu Tapu?

You get Tapu after you purchase and show your ticket at the front gate!

Is Volcano Bay at capacity right now? Aug 13, 2017 10:30am

Call 407-817-8317. Also they sometimes post updates at https://www.universalorlando.com/web/en/us/plan-your-visit/hours-information/park-hours/index.html

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Review Highlights - Universal's Volcano Bay

Our favorite was definitely TeWa the Fearless River - we came back to it multiple times throughout the day.

Mentioned in 39 reviews

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Disney's Typhoon Lagoon Water Park

Disney's Typhoon Lagoon Water Park

4.4
(339 reviews)
8.1 mi

Visiting Typhoon Lagoon was my first time at a Disney water park, and it did not disappoint! It was…read morethe perfect way to beat the Florida heat while still getting that Disney magic. The wave pool was hands down the coolest feature. Watching those giant waves roll in was so much fun and unlike any other wave pool I've experienced. I could have spent hours just hanging out there. The lazy river was nice and relaxing, but be prepared to exercise a little patience if you're hoping to grab a tube since they can be in high demand throughout the day. Pro tip: get there right at opening if you want to snag a lounge chair. They go quickly, especially on busy days. Another perk? Disney provides as many towels as you need, which was a nice touch and one less thing to worry about packing. Overall, Typhoon Lagoon is a great way to cool off, relax, and have some Disney fun.

Pros: 1) clean; 2) towels as much as you need, so no need to bring your own towels; 3) perfect for…read morekids attractions, for adults is too small. Cons: 1) no express lines; 2) limited food options, and poor quality of food; 3) the joints between the slide sections were very rough. I could feel every connection hitting my back, which made the ride painful instead of enjoyable. Advice: 1) bring water shoes or even better water socks, flip flops you have to hold in hands and sometimes it's very inconvenient; 2) waterproof phone holder for neck; 3) sunscreen, I got burned in 2 hours;

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Disney's Typhoon Lagoon Water Park
Disney's Typhoon Lagoon Water Park
Disney's Typhoon Lagoon Water Park

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Aquatica Orlando

Aquatica Orlando

2.9
(715 reviews)
4.0 mi

Experience: Seaworld and Aquatica were offering military 4 free tickets, so I took advantage and…read moretook my family. We decided to go on Friday 26 Jun. Facility: This place is nice and a good size for the kids to roam. Service: Well, we discussed this amongst our family several times as we dealt with both rude and horrible staff and kind and friendly staff. You can definitely tell those who enjoy their job and those that need to find a new line of work, because customer service and client interaction is not their forte. LOL! Food: we bought all day dinning and drinks, which is definitely the right way to go. The drinks alone pay for themselves. Unlike other big parks, everything on their menus seems to be available on the all day dinning versus only certain choices... so that is great!! You get one entre choice (chicken tenders, burger, ribs, tacos, fish sandwich, pizza, etc), one side (fries, salad, fruit, mac and cheese, coleslaw, etc) and 1 dessert (cupcake, cookie, fruit, even a pickle, which I appreciated as I didn't want dessert) every 90 minutes. So no one went hungry. We even bring some ziplock bags so they can nibble on their pizza later. Most of the food was good, and some was really good. Overall: we had such a good time and we would definitely come back again. Tips: bring some bug spray, sunblock, water shoes and ziplocks.

We recently went to Aquatica on a warm Saturday morning! The traffic was horrendous. Field Service…read moreOfficers were at the entrance directing traffic but they only made it worse. They were directing traffic based on the traffic signals and not using any strategic or common sense approach. For context, if no cars were crossing over I-Drive into the park, vehicles making a right turn into the park should have been allowed to turn right while waiting for that light to change. It took about an hour to travel a half mile. Once we were on property, we were directed to parking lot C. It was a little walk to and from the entrance. Thankfully we got to Aquatica when we did. We heard later from other park guests that some people had to park at SeaWorld and walk over to Aquatica. We enjoyed the lazy river and wave pool. The lines for the rides were really long so we didn't bother. We did dine at Waterstone Grill. The gift shop staff was pleasant. We utilized park bucks for a gift shop purchase and at Waterstone Grill. The bucks were available to pass members to spend in park. Bucks had to be redeemed via kiosks. Once redeemed, kiosks dispersed the vouchers (bucks) for use. Pass members also received two bonus free guest tickets. I redeemed those prior to our arrival and presented at the park entrance. Although, the day was chaotic in the beginning we enjoyed the visit. Aquatica was a great way to cool off on a very warm sunny morning/early afternoon. We left right before the rain started.

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Aquatica Orlando
Aquatica Orlando
Aquatica Orlando

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Island H2O Water Park

Island H2O Water Park

3.0
(123 reviews)
11.9 mi

As a recent guest, I find Island H20 a good waterpark and fun for family and entertainment. If…read morethere is any improvement I believe that is needed, it is the music to be that only improvement. Not all of us, fact many of us are fond of hearing modern pop and hip music. It is a water park and the music that is to be played in an atmosphere of water, sun and palm trees is Hawaiian/Pacific Island music, Caribbean or vintage classic beach rock music like the Beach Boys and Jimmy Buffet. Sorry, but if I want to hear such rubbish like hip and modern pop, I would go to a gentlemen's club or the urban ghetto. Also got to think about the interest of other's groups' taste in music, not just one group with strictly one type of music. That music does not fit in at all with this environment. Other waterparks like Volcano Bay have tropical Pacific Island music in their Hawaiian kind of atmosphere.

We've been annual passholders at Island H2O Water Park for over 4 years, so we've seen it evolve…read moreover time. While I do miss some of the perks that used to come with the annual pass, it's still the water park that works best for my family, which is why we continue to renew. The park is clean, the attractions are fun for both kids and adults, and there's a good mix of thrill rides and areas to relax. It's a great place to spend a full day making family memories. Customer service can be a bit hit or miss, but many of the employees are younger and still learning, so I try to keep that in perspective. The standout for us is always the lifeguards--they're attentive, professional, and genuinely interact with the kids, helping everyone feel safe while still having fun. Overall, despite the reduced passholder perks over the years, Island H2O continues to offer a fun, family-friendly experience that's worth visiting. We'll definitely be back for another season.

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Island H2O Water Park
Island H2O Water Park
Island H2O Water Park

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Discovery Cove

Discovery Cove

4.1
(718 reviews)
4.6 mi

My guy and I spent the day at Discovery Cove and it was honestly such a beautiful day. I'm a total…read morebeach and water girl, and he hasn't really done much like this before, so I was really excited to share the experience with him. From the moment we arrived to when we left, everything was really well done. The staff were friendly and welcoming, which set the tone right away. They have a buffet for breakfast and lunch with a good variety of options, so I feel like most people could find something they like. There are also smaller stands with snacks, pizza, and ICEE stations. Now let's talk about the drinks. There is just something about a frozen daiquiri when you're by the water. Highly recommend getting the drink package and trying a few... or all of them if you can handle it. I loved how many different areas there were to explore. Seeing dolphins swimming so close to the beach was actually kind of magical. They also have a monkey island which I was really excited about. It was closed when we got there, but I could still see them from a distance and I loved that. The aviary was really cool too. Tons of birds, but also tons of people. They recommend going first thing when the birds are most active, which we did, but so did everyone else. We got there about 45 minutes after opening and the birds already seemed a little over it. Honestly, I don't blame them. The Grand Reef was such a cool experience. I didn't really know what to expect, and even though it's man made, it still feels really immersive. Some of those rays are huge and have zero fear. They will swim right into you. My guy had never experienced anything like that and he loved it. I also liked that there were shallow areas and deeper sections if you wanted more of a snorkeling feel. The only downside for us was the Wind Away River. There are spots that get deep really fast, and that day they were apparently out of floaties because people were hoarding them and claiming areas. Staff even acknowledged it, which was frustrating because nothing was being done about it. It made parts of the river harder to enjoy than they should have been. Other than that, everything else was great and it made for such a fun day. Also the bar swings were a highlight. Loved those.

Date of review : 03/19/2026 All I can say is Amazing !!! We…read moresigned up for for the sting ray feeding . Check in is at 7am , we arrived and were promptly attended to. We had our own private ambassadors show us around the park and were escorted to the sting ray feeding area . We got our wet suits and lockers . Bathroom is very clean and has plenty of towels . The sting ray feeding was so much fun . The ambassadors are very informative . Trainers will feed the larger manta rays since they are larger and take vitamins but we fed the smaller sting rays which was a lot of fun. Also we got to feed small fish which was a fun treat for us . Monkey island pool - warmest water in the park Tropical river - slightly chilly but overall fun Great reef- chillest but once submerged not bad . Colder due to sea-life . Great reef was amazing , it looks like nothing but once you put googles on it's another world. Highly recommend. All inclusive drinks package - worth the money it can get pricy . Food - buffet style , it was okay . Not great , not good but satisfied appetite . Lots of towels , food all inclusive and a great way to spend time in Orlando !

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Aviary
Aviary
Discovery Cove
Discovery Cove

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Surfari Water Park

Surfari Water Park

5.0
(2 reviews)
13.3 mi

What's better than cheap? FREE, all access water park INCLUDED in your Grove Resort stay. Enjoy…read morewater slides, relax in the (heated) lazy River, fire water canons, swim in their centralized (heated) pool, and splash in an aquatic playground area targeted for younger kids. Perfect for families and vacationers of ALL ages. Our fam of 6 never had an issue scoring complimentary towels, reclining sun chairs, tables, and/or umbrellas. You can even pay $30 for 30m or $55 for 1 hr to tackle the Flow Rider, a super cool surf simulator. In addition to a bar/grill onsite, they pipe in cool, upbeat tunes to enjoy throughout the park. At times, this includes COVID/CDC safety announcements.

The Grove in Orlando is the best family hotel that I have been to. The staff and customer service…read moreare amazing here. Always smiling and willing to help. This hotel is like a home away from Home . Very spacious for big families and big groups. They have two and three bedroom suites, amazing restaurants, pools, and a market on site. Rates start from $200 a night during the off season and up to $400 during the high season. Access to the waterpark is included with your stay. And truly the waterpark is the best park. They have poolside service, a lazy river and lots of lifeguards standing by. The only downfall I see of this property is that is so big so there's a lot of walking. But overall it's an amazing hotel. Very close to the Disney parks and plenty of room for families. You can even do groceries and cook and if you want to. This is my go to resort when in the area. I highly recommend it.

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Surfari Water Park
Surfari Water Park
Surfari Water Park

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CoCo Key

CoCo Key

2.1
(532 reviews)
1.2 mi

I had a bad experience regarding a laptop that my daughter left in our room. When we returned and…read moreasked at the Front Desk, they contacted the Housekeeping department and told us that nothing had been found and that no items had been left in the room. After insisting and requesting to speak with both the Housekeeping Manager and the Front Desk Manager, the laptop suddenly appeared. It was an uncomfortable situation because it creates a very negative impression and raises concerns about how lost items are handled. Other than that incident, we had a very good experience. The kids absolutely loved the water park, and it was a lot of fun for the whole family. I would also like to recognize the Front Desk team for their excellent customer service, professionalism, and kindness. They deserve a 10 out of 10. And I cannot fail to mention Sandra, the Colombian employee at the restaurant. She was amazing--friendly, charismatic, and provided outstanding customer service. She truly deserves recognition for her excellent work. A perfect 10 out of 10 for Sandra! Overall, we had a good stay, although I believe the hotel's lost-and-found procedures need improvement.

Short version Our check-in experience was terrible. Despite…read moreconfirming our late arrival, our reservation was cancelled, and we had to rebook after waiting in line. The room smelled awful, the window didn't open, and even after switching rooms the smell remained. The hotel is old, uncomfortable, and poorly maintained. Overall, a very disappointing stay. Our check-in experience at this hotel was a complete fiasco. We arrived in the evening only to discover that our reservation had been cancelled because we were two hours late. This happened despite the fact that we had called and sent messages in advance to confirm our arrival and specifically asked them not to cancel the booking. Nevertheless, the reservation was cancelled, and we were forced to make a new one after already waiting in line. At the front desk, the staff insisted it was our fault for not notifying them, even though we had clearly done so. Unfortunately, the real disappointment began when we entered the room. The smell was extremely unpleasant, and since the window did not open, it was impossible to ventilate the space. We requested a different room, and while the second room was slightly better, it still had an unpleasant odor. The pool area was also difficult to tolerate due to a very strong chlorine smell. Overall, the hotel feels very outdated and poorly maintained, making it hard to relax. Even the bar was closed throughout our stay. Overall, a very disappointing experience

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Deluxe Double- Exterior Corridor
Deluxe Double- Exterior Corridor
Deluxe King- Exterior Corridor
Deluxe King- Exterior Corridor
King deluxe- exterior

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King deluxe- exterior
The Grove Resort & Water Park - Orlando

The Grove Resort & Water Park - Orlando

2.6
(480 reviews)
13.3 mi

Check in: Easy, no wait (we arrived around 2:30pm on a…read moreThursday), no issues- rooms were ready. Rooms: We had 8 people in our group. We had two suites. Each suite had a room with two double beds and private bathroom. Plus a room with a king bed and a master bathroom that included tub with jets, shower, private bathroom and walk in closet. Additionally, the suites had large living room and kitchen plus a closet with a washer and dryer. They also had a screened in balcony, large enough for 2-3 ppl to sit comfortably. Staff/service: The staff at both check in, and at the markets and restaurant were very kind and helpful. Water park and pools: Clean, staffed and fun. There's a lazy river, water slides and many pools. Overall experience was good with no complaints.

This is my second time staying at the Grove resort in Orlando. We had stayed here previously three…read moreyears ago, which prompted us to book the resort again. A lot has changed the second time around. The pros: 1. Close to Orlando theme parks 2. Decent waterpark The cons: 1. Outdated and dirty property (garbage smell and dirty hallways, and elevators) 2. Dirty rooms and broken furniture 3. Poorly equipped rooms- we only had 2 towels and 2 facecloths for a family of 4 that were in the master bath. Second bathroom did not have towels or facecloths (we had to call the front desk for items) 4. The Kitchen was not fully stocked (no pans for oven, no sharp knives for cutting food, and no cutting board) 5. No housekeeping (we were there for 7 nights and not once did they show up). Did not have broom in the room or cleaning supplies. I had to empty all garbages in room the full stay and place bag in hallway. Garbage was only picked up once a day in hallway. There were always garbage bags in the hallway. 6. You are provided with a "starter kit" of supplies (one sponge for dish washing, one small liquid dishwashing soap, one dishwasher pack, one Tide for washing machine. One paper towel, one pack of toilet paper for each bathroom and 1 box of Kleenex for each bathroom). Once supply is depleted, you are responsible for purchasing additional items. 7. The pool area is overcrowded. If you do not get in line at 9:30 AM (pool area opens at 10 AM) you will not get a seat. I found people go to the pool area early (9:30 AM) drop off their stuff for the day and leave area. That means if you don't get there early to scoff up a spot yourself you are left standing. However, you have the option on spending extra money to 2 rent chairs $$ ($69) or a Cabana $$$ ($250) for the day. I had mentioned this to management and they said there is no way of monitoring this. That if I wanted a guarantee area that I would need to reserve/rent chairs or a cabana. 8. Expensive resort fees, daily. They charge resort fees on the day of arrival and departure. 9. Issue encountered with a booked transportation reservation (through resorts concierge) back to resort (from Epcot). Was left in an extremely dangerous situation by the resorts contracted bus driver. Me and my two kids were left stranded at Epcot. He "did not have the time" to take me and my kids back to the Grove (again, this transportation was pre-booked). He asked us to get off the bus at Epcot. He had to go to another resort (me and my two children were the only guests returning to the Grove). Bus driver said he ordered and paid for an Uber for me and my kids to go back to the Grove (all lies, as he did not order us alternate transportation). Tried calling the resort at 10 PM phone rang, selected front desk and was on hold for over 15 minutes. Was not able to get in touch with front desk at resort (no answer), Finally hung up due to frustration. I had to pay out of pocket for an Uber back to the resort.

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Cheyenne is an amazing person with great personality and enthusiasm. This restaurant Valencia has made our family happy
Cheyenne is an amazing person with great personality and enthusiasm. This restaurant Valencia has made our family happy
Everything you order adds 18% at every restaurant, cafe or coffee shop. Like a cruise ship
Everything you order adds 18% at every restaurant, cafe or coffee shop. Like a cruise ship
Living

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Living

Universal's Volcano Bay - waterparks - Updated July 2026

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