Doctors are great! Supervisor tries hard to make things better if you're not pleased. Took a month to get my lenses back. I keep going cause they're better than most! read more

Been going to this place for a while. During my visit today the check in staff was super friendly and personable. I'm grateful for that but sometimes it's a hit or miss and with prior visits my check experience was not desirable. Check out staff could also be a little bit more friendly and engaging as I don't typically enjoy the check out process here. All the drs are great. Dr Michelle Do is wonderful and I love seeing her. Makes my day with my annual visits. Prior to her I saw Stephen Ekel. He is also great. Lens's are hell of expense to be in Network but maybe it's my plan. read more

I am very disappointed in this location. I have had an issue with my lenses(filed a claim)..NOW for the 3rd time! The first time lenses were ordered for the wrong frames..2nd time, every option that was in first pair was not included in claim lenses therefore I need a 3rd time to rectify the issue.I can't get a returned call.All I receive is different options to choose.I called Fri, no response and today 6/09/2025 still no response.At this point I feel like I am being ignored!! read more

University Eye Associates - this is first pair.. - Optometrists Near Me - Charlotte, North Carolina

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I have been going to university eye associates off Mallard Creek for over 20 yrs. Between yesterday and today I have received the worse customer service I have ever since going there. I continuously called for the last 2 days trying to speak to a live person and not voice mail, not once was I able to get intouch with someone. So I drove up today and there was not a single patient in the office or a single car parked in front but yet they still couldnt answer a phone call. The reason I drove up there is because they called me saying I needed to update my insurance. So after I couldn't get in touch with any one for 2 days I drive up there to find out they DO have the correct insurance on file and it was a clerical error and that they submitted it to the correct insurance yesterday. This could of been handled with a simple phone call if anyone would answer the phone OR their staff was more professional. Needles to say I will never go back and I will be making sure I let as many people as I can not to waste their time there as well. read more

Absolute worst customer service ever. I have been a customer for about 2 years. Every time I go in for my special exams (every 3 months) I get the feeling I am being quite a bother to anyone I interact with. Broke my glasses and called for advice, got voice mail and never a call back. Stopped in and was chastised for not having an appointment. Finally left after 20 min of waiting while 2 people sat at their desk and ate lunch. I can find RayBan frames anywhere. No need to be a bother to them anymore. read more

Not good customer service, could barely understand anything the front desk was saying. they do everything documents online and it's very confusing to locate your prescriptions. I've called them at least 10 times over the past months and they have never answered the phone one time. read more

I strongly recommend not going but if you do, consider what they're telling you you HAVE to pay for. Because I just walked out after they tried to force me to pay for something I do not need. I was referred by a friend to go here so was looking forward to it. But I declined services after I was being forced to pay for a contact fitting exam. When I asked why I'd need this, I was told it was because they didn't have my eye & contact exam history. Mind you, me getting my records sent to them wasn't offered as an option. But when I OFFERED to have it sent from my previous eye doctor (in Mooresville) and they agreed to proceed. (While not stated, any normal person would safely assume this means the previous information would thus be acceptable.) I called my old clinic and they faxed my records immediately. Then I was told, EVEN WITH THE HISTORY and previous contact prescription, I would still be required to pay $148 - $156 contact fitting fee. Y'all I'm 43 years old and have been wearing contacts since I was 16. The same brand I wore in 2018 is still in production. Why do I need to be fitted for contacts?!?!I Caveat emporium!! read more

I wasn't sure what to expect. The reviews were slightly all over the place when I was doing my research for a new eye doctor. Making an appointment was easy. Arriving and checking in, was easy too. There's not a lot of paperwork to fill out for new patients and that's pretty nice. The staff was very friendly. They were welcoming and made me feel comfortable. Especially the lady who set me up for the eye doctor. I wish I could recall her name because she was very good at her job. My time with the eye doctor was very smooth as well. They didn't try to force me to do anything. I maybe need a prescription for driving at night and for reading far away. So she highly suggested taking my prescription and just thinking about it. That I could come back in a month or whenever if I wanted to and fill it then. But my vision insurance is pretty solid so I ended up getting a pair. What i really enjoyed about this place was their selection of frames. The assortment and price range is perfect for all types and all budgets. Picking up my glasses was easy too. They sit you down and make sure they fit well. Very nice. read more

I've been coming here for many years and I love the service they provide. I was in and out in 1 hour (1 hour!!!) for a full eye exam. This included a contacts lens exam and ordering my contact lenses. I did opt to pay the $40 extra to use the machine and not have my eyes dilated so that shortened my visit and I would definitely recommend that to everyone! You don't have to deal with the weird blurry vision for the rest of the day and you can leave the office quicker. The staff at the office is awesome! They worked efficiently and were super friendly as well. Even though I wasn't even waiting that long one of the techs did apologize- which you don't see that often in the healthcare field! I see Dr. Best and he's amazing, all my questions answered and very professional. read more

This is the second time I've gotten new glasses here. The first time was fine. This time they never told me my glasses were ready, until I called them. And now there's only one person in the glasses pickup office, and she's helping another customer, so I've been waiting five minutes, with no end in sight, for something that should only take one second. read more

Very poor customer service. I will not recommend this place. The Dr. I saw for 5 minutes was rude never asked my name, just asked if I have insurance and witch one. read more

Me and my family have been a customer for years and have been happy with the service. on my recent visit I have to applaud Angela who was assisting me when I picked up my glasses. Talk about great customer service. she exemplified that and was sure that you left with a smile. Every customer myself included who she attended while I was there left with a smile and feeling like a Rock Star. Big shout out to her wonderful attitude and exemplary customer service. read more

THE STAFF HERE IS AWESOME! Angie in particular was very friendly! She's a doll! The office is clean and well kept. The environment has a positive ora, and the Hebrew so called "African American" lady threat helped you order glasses, forgot her name, is lovely! Beautiful personality! No complaints! read more

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Angela the technician was a godsend in the middle of the night my glasses broke and I brought them in and the same day they were on it and were able to get them fixed. I would recommend this business to anyone because they value their customers. read more

In my opinion UEA is FANTASTIC eye care facility. The staff (front desk, clinicians, appointment schedulers, check-out, eye glasses/contact) is amazing because they're always nice, efficient, respectful, professional, welcoming and patient!! In addition, Dr. Hamp is a wonderful ophthalmologist!! He's thorough, efficient, kind, patient and you can tell he loves his profession and patients! My daughter has been his patient for about 6 years now and I just added another family member of mine to his list of patients, lol! His concern for his patients well being, eye health and welfare is soothing and very comforting! My family and I are in good ophthalmology hands!! Lastly, in this COVID era, I extremely appreciate the updates and changes to the office and protocols UEA has made to protect themselves and the public! I give them kudos on this because I've been in other eye care facilities that haven't made any changes, except taking temperatures. So, a BIG THANKS to UEA for being an AMAZING facility with some of the best providers and staff!!! read more

I've been going to University Eye Associates for several years. I always receive great care and the staff is always very friendly. Dr. Fix is wonderful. In the past, my appointments were very long. (The wait for the doctor in the exam room felt like it took forever.) But my last appointment was much speedier. They even suggested that I go pick out frames for my new glasses while we waited for the eye dilation drops to kick in, which reduced my visit time even more. This office has really improved over the years and I happily recommend them to anyone. read more

This place is great the staff was great the only issue I had was not being asked if I wanted to go through with a contact consultation before being charged a fee. Which I had to pay when my son was finished. I don't have an issue with paying. I just like to be aware of what I'm paying for before the work is complete. read more

I don't know what happened but the customer service aspect has been shot to hell! The scheduling reps are extremely rude, unhelpful and uninformed. 2 years ago I was charged for contacts that I was TOLD my insurance would cover just to find out the contact specialist was incorrect. I have attempted to reschedule appts because of not feeling well only to find out they track the number of your rescheduled appts. I was also told that I would I be charged for today to reschedule my appt when I have been calling for 2 days to cancel! This business has gone down hill the only positive experience I've had thus far is with my eye doctor Dr. Kemp. So sad to have to find another eye doctor after 4-5yrs smh read more

I have been going here for years. The staff is horrible about following up. 3 times now I have left a voicemail to order contacts. Not once did I receive a call back. The office staff is very unorganized and not very helpful. The customer relations aspect of this practice has gone to sh** to say the least. My doctor, Dr. Rist, has always been great so nothing bad to say about her. The staff cares more about you wearing a mask regardless of vaccination status than they do about helping you with your needs regarding your vision. This is an optometrist office, not a hospital...I will not be coming back here due to the awful customer service read more

First time visitor... at first I was set back at little because of the wait however ... we all know businesses are short staffed at the moment so it was expected. However what I wasn't expecting was how nice and professional most of the staff were (because you'll know now-a-days people just seem to not care and give you attitude). Buttttt I was proved wrong when I was greeted with a smile by Tishawnda (At the front desk and I'm so sorry if I spelled your name wrong :/ ) who checked me in, she is very attentive and quick. After she did may paper work I met with (Sydney or Sidney again I'm horrible at spelling :/ ) she is also very nice, thorough with her work and quick she answered all of my questions without any attitude no matter how silly I may have thought the question was. Lastly I met with Dr. Doe who is also amazing, answer all of my questions and had patience with me as I asked her to toggle back and forth multiple times through the prescriptions to find the one that was most clear. Those 3 ladies were Auhmazzinnggg and all of them was sincere and acknowledge the fact that I had a little wait time and apologized for it. Definitely was well worth the wait, and I didn't feel rushed!! I definitely recommend this location read more

When you come in the door there should be a sign stating your office will bill your medical insurance first. On my visit on 6/30/21 at the very end when it was time to go I was surprised to a $160 bill when I have two eye plans because I work two jobs. I was told that my medical insurance was billed first my question is why when I have two eye plans. This made me pay a $80 copay because the eye doctor is considered a specialist. The girl who takes payment when you are leaving has the sign about billing your medical insurance. Why isn't this sign on the counter when you sign in for your visit. I am going to pick up my glasses and I will not be back. And I won't recommended this office to any friends or family. What if I didn't have all of the funds that day? read more

Showed up to my appt and learned that it was canceled bc "the person who verifies insurance didn't come in to work, so the insurance was not verified and the appt was automatically canceled". Note- I received a text to confirm the appt but nobody called to notify me of the cancellation. They were able to verify my insurance while I waited, but said the optometrist couldn't see me bc (by then) it was already 10mins past my scheduled appt time. Unprofessional! read more

University Eye Associates is a non-nonsense provider of eye care. I have been a patient there for over 20 years and they continue to be efficient and very good at providing all aspects of service with courtesy and professionalism. Their optical department is somewhat disappointing, so I am getting my prescription filled elsewhere. Other than that, I am very happy with this service provider and would highly recommend them! read more

"Well, Good Morning Sunshine" a sweet southern woman's voice called to me from behind the inviting granite welcome desk of the University Eye Associates Optometry office. "Man", I thought to myself, "what a warm welcome for an eye doctor's visit". Pleasantly surprised, I smiled and bid the polite welcome desk receptionist "good morning" as I signed in for my appointment. Turning from the desk, I moseyed my way on over to the spacious waiting area. Surveying the modern furniture, artwork and decor I made my choice of where it was I wanted to relax in leisure while I waited to be called back to my appointment. Taking a seat in a plush brown suede armchair, I allowed my mind to wander as I sat contently in comfort and ease. Mesmerized by the freshly fastened redwood displays chock-full of the latest designer fashion eye wear, my eyes wandered from one pristine redwood display case to the next. How in the world was I suppose to choose just one pair, when I love them all?! The new eyewear display and all of its contents were by far one of the many perks of the new facility, in addition to the amiable staff of course. Standing to my feet, I allowed myself to window shop for the pair of glasses that I would purchase after my appointment. As I browsed the displays, the woman who was in charge of eyeglass fittings politely greeted me. She asked me if there was anything I was looking for in particular. I informed her that I already had my eye on a pair I liked. I then pointed them out to her. She gingerly removed the glasses from the display and told me she'd set them aside for me. Placing my soon to be lovely Lacoste glasses in a small red bin the woman smiled. Such a warm and friendly experience I've had thus far in the new office. A few minutes later I was called back into the examination room by a friendly doctor's assistant. Waiting for Dr. Sugarman in the exam room, the assistant and I made small talk about how school was going, and their new facility. By the end of our conversation Dr. Sugarman had entered the room; he greeted me with a wide smile and a hearty handshake. He, like the assistant, asked me how I was doing, and how school was going. He even went as far as to share with me about his own undergraduate experience. Informing me that he was a UNC Charlotte Alumni (Go NiNeRs!) and had also studied abroad. After encouraging me to finish out my senior year strong and to go abroad, Dr. Sugarman had completed my entire eye exam. That was record time! Quick, easy, and painless! In the time it took for him to perform his complete eye exam and dilate my eyes, Dr. Sugarman had shared with me some of the most valuable information I'd heard all day. He shared with me that determination and dedication are key to success, and this was self-evident in both his undergraduate testimony, and the recent opening of this immaculate new facility. Removing his gloves Dr. Sugarman washed his hands and courteously walked me to the check out desk. As I paid for my visit, Dr. Sugarman noticed that I didn't have any sunglasses with me. Jokingly, I informed him that I'd left my "fly" shades at home. With a chuckle he offered me the standard disposable sunglasses every optometrist's office gives you. Smiling he said, "You're going to need these." In agreeance, I grasped the eyeglasses and giggled as I unrolled my latest fashion statement. With my glasses now securely wrapped to my face, I showed off my new style to Dr.Sugarman and the woman working the check out desk. Dr. Sugarman then shook my hand, wished me good-luck on my studies and to have a good afternoon. Wishing him the same, I made my way past the check out and welcome desk, past the mile-high walls of eye wear and through the door to the bright warm sunlight outside. Walking to my car I thought about how great this business really is. University Eye Associates has given me another wonderful experience with their fast, friendly and superior service. I've never left any doctor's office so happy and at ease. I strongly recommend you, your family, and your friends all go to University Eye Associates. This office has the most friendly medical staff, a wonderful new selection of eyewear, and on top of all of that a brand new facility! It's a no Brainer... Go to University Eye Associates and See for Yourself. :) read more

University Eye Associates - Optometrists Near Me - Charlotte, North Carolina

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Very pleasant experience from the moment I walked in the door. The atmosphere is very appealing to the eye. The staff was wonderful. Dr. Hamp was very professional and helpful. The prices of the glasses were reasonable. read more

Very friendly and knowledgeable staff, I been coming here for a few years now and I'm completely satisfied with my exam, Highly recommend. Keep up the good work read more

Neither my husband or I are new to eye care - both of us have worn glasses and contacts since we were in middle school (circa late 1980's). We have visited 5-7 different eye care facilities in the greater Charlotte, NC area since 1998, and have been long-time patients of University Eye Assoc. off-and-on for the past 15+ years. Keep in mind, we have four kids in contacts or glasses, so between the six of us, each of us is in the office at least once per year. We have had a few good experiences that prompted us to return, but our service over the past couple years has steadily declined (overall) for the following reasons: - The wait-time has increased significantly. On four occasions over the past year, when we arrived 10-15 minutes early, we had to wait OVER AN HOUR before we saw an optometrist. On one occasion, we waited over 1.5 hours, and had to leave (without seeing a doctor) because we were not given any estimation of how much longer we had to wait, and we had another important appointment to go to. Now, I don't know about most consumers, but this was a huge inconvenience for our family. Not only was it a total waste of our time, gas and travel, but it required us to take time off from work as well; we then had to reschedule and make a second trip back to the office. Now, I wouldn't be as upset about the occasional excessive wait *IF* the office wasn't so nit-picky for borderline-late arrivals. On another occasion, we arrived 12 minutes late for one appointment (due to an accident on the Interstate that we couldn't avoid) and were told *WE* had to reschedule! Forget that we had two appointments scheduled back-to-back...and have rarely (if ever) been late...we still had to reschedule because by-golly, we were 2 minutes past the arrival grace period. Ironically, we waited 40 minutes AFTER our 2nd appointment time (add another 30 minutes to our wait time?) before being seen by the optometrist that same day. Call me crazy, but 12 vs. 70 minutes is a bit of a stretch...kind of feels like I'm paying someone to make me wait excessively and take up my entire afternoon. So, basically the optometrist was already behind, and therefore, *WE* had to reschedule. Double standard, anyone? - Incorrect prescription. I splurged on a pair of designer sunglasses. Kate Spade to be exact. The doctor had given me a new prescription, which I actually didn't need. When they corrected the prescription two weeks later, they sent my sunglasses back to get the correct lenses. It was as though they literally placed a new lens on top of the current lens when this happened. The sunglasses were never right, and actually blurred my vision. If I looked at an angle while wearing the glasses, I could actually see double-vision. Despite me complaining about this multiple times and requesting a repair, I was told the glasses could not be re-ordered. I haven't ordered sunglasses since. More money wasted. - Incorrect diagnosis. I came in one day with a case of blepharitis. I explained the myriad of classic symptoms I had experienced for going on 2 months to the optometrist, but I was made to feel as though my symptoms were fabricated (or not severe enough to warrant treatment), and I was told to "come back in again when my symptoms worsened." Two days later, I rolled up into an Eye Care Center and was given prescription eye drops and special eyelid scrub, which after 3 weeks, cleared it up. *Insert $$$ bill for yet another wasted trip to the office and incorrect diagnosis here* - Contact lens evaluation/exam/fitting. Every. Single. Year. Forget that I've worn the same contacts for...say...going on 28 years now. My eye exams are always normal with no noticeable changes. My measurements are the same (no pupil shrinkage or growth...I'm assuming). Yet, there's this mandatory yearly charge for a contact lens fitting/exam/evaluation that costs upwards of $50+ per year, which apparently covers a little measurement and the 10 minutes needed to order contacts with the contact lens front desk clerk. That's really what one is paying for...and I know, I know...it's the law. I mean, if there's a corneal tear or something...the consumer should be warned against contacts...but isn't that part of the eye exam and not the contact fitting? It's apparently critical to add this onto the "comprehensive" *cough* eye exam...which makes me wonder why it's called comprehensive? Do contact lens wearers who have no noticeable corneal or surface changes (astigmatism, etc.) really, REALLY need to pay this $50+ fee every single year? If so, why is it not $20 or $30 for repeat customers given it takes all of 5 minutes. - Spare Contact stinginess. Can't tell you how many times, recently, that we were told we couldn't have 2-3 spare contacts (even if we purchased them from the available stock? We switched practices and have been thrilled with the efficient and quality service we have received elsewhere. read more

I see Dr. Schmidt and she is amazing. My vision is a hot mess, and gets messier as I get older. I generally hate going to the eye doctor, Hello...I can't see so I always fail those freaking test. Schmidt and her team are always warm, friendly, and competent. I never have to wait long and check out is a breeze. The financial team is also amazing and are happy to discuss any bill related issue. Cant wait to pick up my new glasses and sunglasses!! read more

Very courteous and professional. I've been a patient at UEA for almost 5 years. I don't always go every year as I'm supposed to, but Dr. Hamp is always so nice! He takes his time to ensure that all of my questions are answered and educates me on my eye health. I still go to UEA even after moving across town because I like Dr. Hamp and the staff so much. They also have a nice selection of frames to choose from, and the technicians are more than happy to assist with whatever you need. A few years ago I got contacts for the first time. They were very thorough in teaching me how to use them properly and never became impatient as I was having trouble with the contacts. I will continue to use UEA and recommend them to everyone! read more

I was very pleased with my whole experience at University Eye Associates. I was taken back quickly, all of the staff were friendly and professional. Everything was explained throughly and I had no wait in between the tech and the doctor. They even cleaned my glasses and replaced the nose pads. I felt no pressure to purchase new glasses but decided to buy prescription sun glasses. The staff there were very pleasant and helpful. I definitely recommend this practice. read more

My first time at University Eye Associates was back in 2012, and I remember feeling extremely frustrated. From the moment I arrived, they treated me as nothing more than something to squeeze money out of. The wait time was horrendous, despite being the only person in the waiting room. When I finally saw the eye doctor, he dilated my eyes and then sent me into a hallway to sit on a bench with two other strangers. They left us there to marinate. After close to an hour, the eye doctor returned and brought me back into his exam room to finish the examination. When trying to get new glasses, they snapped my old pair in half to prove a point. They didn't even try to put the new lenses in. They merely told me that my old frames would break, and then did so purposefully. I had to go pick out a new pair of expensive plastic that had an up-charge due to some random celebrity's name plastered on it. When I finally left, I was not given anything to protect my freshly dilated eyes. I just remember that bright North Carolina sun searing into my eyes. As if all of that wasn't bad enough, some time later, I got a call from a collection agency. Apparently they had decided not to bill my insurance, and to send my bill to my insurance account holder's address instead of mine. When I called them, they claimed that I didn't have any insurance on file, despite the fact that I meticulously wrote down all of the information from my insurance provider on the provided paperwork while waiting for my appointment, and they somehow managed to get my father's address to send the bill to. They told me that I would have to call my insurance company because it may be too late for them to pick up the bill. I spent a week calling back and forth between my insurance company, my insurance, and the collection agency. I finally got the eye people to agree to send the bill to my insurance, and my insurance to process it as a new expense. The collection agency agreed to back off, since I would be paying University Eye Associates as soon as the new bill came in to the correct address. Fast forward to 2018. I had just gotten my eyes checked out at the location by Harris Teeter, and cannot recommend them or Dr. Hamp enough. Sadly, their collection of frames is rather lacking. They told me I could check this dreaded location to see if they had frames I liked more. So, 6 years later, I return. I gave them that many years to improve, but nothing has changed. I walked in through the door to the appointment side, and am treated as though I am invisible. I begin walking through to the other side, and suddenly I exist. I'm being told that I have to be escorted to the other side. I let the lady show me the way, and I begin looking at frames. I am then told that I have to sign in to this random clipboard without signage. Apparently you are not allowed to browse without someone helping you, and pushing a sale on you. By the time I am called, I have already seen enough. From their "large" selection of frames, they carry maybe two styles. I leave empty handed, but with a reminder to never return. Sometimes the first impression is all you need. read more

These money grubbers reminded me that I was due for an appointment. So I made one, but I work from home sometimes now and have to do my job first so I was going to miss my appointment. I chose the button in their reminder email "Or Reschedule Now". That took me too a form which I completed for a rescheduled appointment. They still charged me $30.00. Hope that helps them but I'm done with University Eye Associates. I'll just go to a place in the mall. read more

Last Monday I called to book a new patient appointment and asked for the first available; I was told that coming Thursday was available, but I was taking trip out of town so I asked for something the following week; the woman booking my appointment said that Tuesday of the following week was available and I made an appointment for 1:30 and put it in my calendar. The entire week went by and I never received any correspondence from University Eye Associates to let me know anything was amiss. I went out of town for the weekend and when I came back, I had a letter from them for $30 for a missed patient appointment. Whoever booked my appointment had apparently put it in the computer incorrectly, for literally the day after I had called to book my appointment, instead of the following week which is what I was told (Miraculously, an appointment apparently became available the very next day after I called even though I was told the first available would be Thursday). I had to call 4 times and leave 2 voice mails in different departments to get someone to call me back, and when someone finally did, she did remove the charge (thanks? for fixing your mistake?) but she was rude and wouldn't really admit that they had made a mistake, insinuating that she didn't really know who was at fault but hey, they did me a favor and removed the charge. They never sent out any appointment reminders or I would have caught this when it happened (or even better, I would have just gone to the appointment, and they wouldn't have lost a customer). Most doctor's offices that are serious about serving their patients and serious about their patients showing up for appointments send out multiple reminders. I don't trust a practice to truly give me good service if they can't even handle a basic part of the practice like booking appointments. Because they booked an appointment incorrectly and never sent out any reminders, but were super quick to send a bill, I find that very suspicious and possibly indicative of a practice that values money more than patient's health. I am finding somewhere else to go. read more

Dr. Best has been caring for my eyes since I was in my mid-20's. I am now 50 y/o and would not trust anyone else with my eyes. Dr. Best is thorough and patient caring in his approach to eye-care. Additionally all of the office staff is GRAET and super friendly nd pleasant. I've never had a bad visit at University Eye Associates and highly recommend Dr. best if you are in need a Great Ophthalmologist. read more

As a person who has worn glasses for quite some time, I can tell you that the care received from Dr. Hamp and staff is superb. I would highly recommend them for anyone. read more

When my insurance changed, I had to find a new eye doctor. I chose University Eye Associates because of the location. My experience overall was excellent. Friendly well staffed smiling faces greeted me as I came in to make an appointment. They escorted me to the appointment office. Again, very friendly staff there too. At my appointment, Diana was very friendly, patient and professional. She left me to see Dr. Schmidt who came in full of energy, making great eye contact and meeting my needs right off the bat. When we were finished, she escorted me to Rebecca Wright who was very knowledgeable and helpful in picking out the right pair of glasses and measuring for accuracy. Check out/billing was easy. I had a great experience in all areas! read more

I've been seen by Dr. Hamp for the last 20 years and as always he was efficient, thorough and kind. I've never had a bad experience and will continue to return as long as they are open and I'm in the area. read more

I had been a patient at University Eye Associates for many years, first at their Rocky River location and then at this location. Last week, I had an absolutely terrible experience with this office,however, and I will never go here again. The office staff was dishonest and extremely rude. I am also looking into filing a complaint with the appropriate licensing agency. My contact lens prescription was getting ready to expire, so I called the office to order more lenses. The person I spoke to said that they would not sell me any lenses since my prescription was going to expire in a few days. I then went online and ordered lenses from another company. When this company contacted University Eye Associates to confirm my prescription, they said that it had expired, which was a lie. The next day, I called University Eye and asked them to please correct the mistake. They refused. I called the online contact company, and they were very helpful. Their customer service representative called University Eye and further explained the situation and asked them to correct their mistake, but they still refused and were again very rude. read more

Long time patient, never disappointed! I've been a patient (University Area) for quite a few years now. Seen many doctors and been pleased with every one of them. Always respectful of my time and money and very willing to answer any questions I have. As a result of the great care and excellent customer service, I can definitely say that I am happy and confident trusting the health of my eyes to University Eye Associates. read more

I have had a large number of issues with eye doctors before. The last one that I used to go to remade the same pair of glasses 8 times and sitll couldn't get my prescription correct. From the moment I walking in the front door at UEA I was greated with a smile. They offer something called optimap which is awesome. It allows you get bypass the eye dilation. At a small charge though. In my opinion this is worth it. All of the doctors are awesome. Th only thing is that sometimes you end up waiting a few minutes past your appointment time to be called back. Not much though maybe 5 minutes or so. This is a great place and I would highly recommend it. BTW Dr. Hamp is freaking awesome. read more