I sold my car to Toby at Durham Auto Mart, and honestly have to say it was the most wonderful, easy…read moreexperience I've ever had! I've never enjoyed such an easy process, while truly enjoying the professional and honest people at this car dealership. I highly recommend Toby and his entire staff and operation! Thank you all for making my car selling experience so smooth and easy! Steven Lester

It was just over two weeks ago that my trusty old 2002 Subaru Outback took her last ride with me…read moreafter 20 years of loyal service. She suffered a radiator reservoir explosion, and I had to pull over ASAP before a fire started. I had already been ready to retire her due to other future repair costs, but circumstances forced my hand early, so I got to work researching available and newer Subaru Outback models. I visited one large dealership within five days, but their staff were extremely duplicitous, so I promptly left feeling very misled and annoyed. Enter the exemplary and professional staff at Durham Auto Mart: Chip, Toby, and other colleagues who I did not have the pleasure of meeting. I found a listing on Carfax to Durham Auto Mart for a 2013 Subaru Outback that looked in great shape, awesome Carfax report, low mileage, and in an excellent price range. I called Durham Auto Mart to inquire, but Chip sadly and graciously informed me that another buyer had already made an offer. He promised to call me back if it fell through though. And that he did. I was sitting at home pondering how long it would take to find a better deal, when suddenly my phone rang, and Chip gave me some excellent news. As my luck would have it, the other buyer was militantly insistent on trading in his very, very old car, which was not in good enough condition to be of any resale value, and somehow this condition completely undid his commitment to the 2013 Outback. Chip and I spoke for over 30 minutes. I asked him intensive, detailed questions about the vehicle, and he answered all my queries with specificity and patience, and he deeply impressed me with his knowledge and passion for all automotive matters. He was so authentically convincing that I (wisely) chose to immediately book an Uber and head straight for Durham Auto Mart. On arrival Chip greeted me heartily, and we got straight to business. I took a long look at the Outback and its myriad new features, then Chip and I took it for a test drive. I absolutely loved how it handled and was sold on it within minutes. On return we began the long and laborious process of certifying credit, transferring insurance, signing innumerable documents, and even hit a bizarre snag whereby Equifax decided that I didn't exist! Chip handled the problem ably and with determination. We learned that it was simply an issue with my name (I have two middle names) and eventually the system cleared me with flying colors and a very reasonable interest rate. Throughout this process, there was no artifice or deception from either Chip or Toby. Both of these gentlemen were straightforward, honest, and did not pressure me at all. Durham Auto Mart's transfer fees are low compared to competitors, there are no hidden "junk" fees bundled in with the purchase, and Toby explained all my warranty and financing options in detail. Some dealerships might have tried to take advantage of my inexperience in buying a car, as after all this was the first vehicle I'd bought in 20 years, but Chip and Toby did the exact opposite. They acted in good faith and treated me with grace and respect throughout, and they were excellent conversationalists. I strongly and without hesitation recommend Durham Auto Mart as a business and endorse their staff as trustworthy individuals. They have been in operation for nearly 50 years and my experience with them abundantly demonstrates why they have endured for so long. Independent businesses are so important to support in an era of increased centralization and corporatization, so if you need a car, even from afar, give Durham Auto Mart a call. -Anthony Joyce

Great experience. Very happy with how the entire deal was executed. We had just gone to a local…read moredealer and felt rushed to purchase and the numbers were not explained clearly. We left that dealer and went to John the next day. What a difference! Thank you

2020 jeep wrangler sport.. needed tires as soon i bought it. No help from dealership...needed…read more$3300.00 timing chain ..no help from dealership even after promised to pay $1000 on it..needed brakes ...needs A/C work. No help from dealership..I paid for this vehicle with my bank ..no financial assistance needed from.them.but he promised to help with the bills but never did..also had two (2) bad shocks ( fox shocks ) that cost me $500...plus front sway bar was bent ..no help from dealership.... Get your car looked over before you purchase from this guy .. seems nice at first ....but once its done he is done...

Great service & friendly staff in the Service Dept. Advisor Mike Burke has looked out for all of…read moremy Nissans over the years.

Alice in the service department is incredibly rude and unhelpful. Having our EV fixed at this…read morelocation has been a huge headache. It seems like they're more annoyed with having to repair the issue with our battery than wanting our business. No one has been clear with expectations, and when we call to ask they give us attitude. Our car has been in the service dept for five weeks, and apparently will take "weeks, maybe even months" to simply replace an EV battery. First, the *one* EV tech they have was in the hospital for two weeks. Then they tell us that they'll have an answer for us in a few days... yet it took us calling multiple times over two weeks before we got an answer. Now they're telling us it will possibly take months to simply change an EV battery. They communicate with us via text, which I find ridiculous. You can't pick up the phone and call me? Yet you get irritated when I have questions or need clarification? Cool. Needless to say, I'll be servicing my Nissan at a different dealership moving forward. That is if I even get the car back at this point!

The Korean owner is selling cars that need to be repaired. Auction cars. I bought a 2017 Volkswagen…read moreJetta with a $10,000 approved loan. He sells me a car with spliced wires under the hood 15 months of owning the car I had to pay $405 to get it repaired only find out I need to spend $3,700 more dollars. Do not go here. He is dishonest all day long. In fact I'm reporting him to the Department of motor vehicles, the Attorney General's office, and I'm going to tell the governor as well. Somebody needs to put him out of business and I don't mind being it. I just left the dealership. I walked out of motors and it spent 17,600 on a car that's not worth it. Do you understand the words coming out of my mouth.

Mr. Young and his assistant were extremely helpful with getting me approved for a vehicle as soon…read moreas possible. Being a first time buyer I did need my mother to co-sign and for various reasons (unrelated to this business) she became quite upset, however both Mr. Young and his assistant were very patient and kind with their explanations and suggestions. I spent 2 more days trying to get the loan finalized and Mr. Young stayed in contact with me throughout the process, always offering his help. I really felt like he was trying his very best to make this a stress-free experience. Overall, I am very pleased with the business. Will definitely recommend iMotors to any others looking to purchase a vehicle in the raleigh-durham area. Wonderful place, great atmosphere, very professional.

Polite, efficient, and skilled mechanics and tire shop. They may not schedule traditional…read moreappointments since services are first come, first serve, but they work hard to get customers taken care of quickly. They provide state inspections, oil changes, tires, and general auto services at reasonable prices. Great local shop with friendly service.

Great experience, had an issue but they made it right. Could not ask for any better than what they…read moredid. Would recommend. They stand by their work

No experience with purchasing a vehicle, but I recently had new brake pads & rotors installed…read more Extremely satisfied with the work they did! Reasons that I will return..... - best price around - hands down! - quality work - no squeaking, no pulsating! - prompt scheduling - on their calendar quickly - loaner car for the day - A HUGE perk of having a mechanic that also sells cars! -- super friendly & professional staff - my favorite of all, Oliver! (Of the canine variety). They will save you money and a headache. I have had the same mechanic for over 15 years, but I took a gamble trying Craige's, and I am happy to say it greatly paid off!

After my 2005 Toyota Camry had Died, 483,789 miles I was looking to buy another car and came across…read moreCraige Motor Co. In Durham,NC. After spending hours o the lot not finding the car I wanted, I was about to leave and came across a 2002 Saturn S series, Gold in color, she was clean and no dents, solid engine, at 27,000 miles it was a steal. Car was barely driving, first owners used it and hitched it to a camper and traveled all across the USA, seldomly drove the car, so after test driving the car, I decided to buy it ( 10/8/21 ). Today, almost two years now and she still runs like a champ, after replacing the fluids and oil change every 3,000 miles she is going strong. Thanks, Walt and your team for getting me back on the road.