I thought I was an Audi customer for life after having both the 2022 and the 2024 Audi E-Trons. I have been in a lot of SUVs and nothing drives as smoothly and as quietly as the E-Tron. Every time I am in a gas car now, I am super annoyed with how clunky and loud it is. The features of the E-Tron are also amazing. I am for sure an Audi for lifer now after the exceptional customer service I got from Raymond Carruthers. He's an excellent sales person and this is coming from someone who was in sales for 10 years (B2B then surgical device sales) and who cannot stand it when sales people are pushy or use BS tactics like "well if you sign up today then I can do X but I can't honor that tomorrow." Ryamond goes above and beyond for his clients, he never uses shady sales tactics, and as long as he's at Audi, I'll come back to this dealership each time I need a new vehicle. THANK YOU Audi Northlake and Raymond! read more

Two weeks ago, I left a 5-star review. Since then, I have experienced what I believe is the real Audi Northlake, and my opinion has changed dramatically. I purchased an Audi Certified Pre-Owned A6 expecting the quality, inspection standards, and peace of mind that the Audi CPO program is supposed to provide. Instead, the vehicle has now spent more than a week in the service department for a speaker rattle and an engine/driveline vibration that should have been identified before the vehicle was certified and sold. The service department's repair for the speaker rattle consisted of applying felt tape, which resulted in a roughly two-inch gap between the door panel and the sheet metal. As for the driveline vibration, I completed test drives with two different technicians, both of whom acknowledged the vibration was present. Despite agreeing that a problem exists, no solution was offered. I raised my concerns with Sales Manager Sean Fairman and asked about options to unwind the deal or find a reasonable resolution. Initially, I was told that a vehicle could be sourced from another Hendrick dealership and that the numbers could remain the same. However, after presenting three different vehicles as possible solutions, I was ultimately told none of them would work and that no vehicles could be transferred. I was then informed that trading out of the vehicle would effectively require me to absorb approximately a $10,000 loss because, as I was told, "it's your car now." This response was particularly disappointing given that Hendrick operates a large network of dealerships and inventory. Rather than working toward a reasonable solution for a customer who had just purchased a Certified Pre-Owned Audi with unresolved issues, I felt my concerns were dismissed. Used vehicles can develop problems, and I understand that no car is perfect. However, when a vehicle is sold as Audi Certified Pre-Owned, customers have every right to expect that significant issues have been identified and addressed before delivery. More concerning than the vehicle itself has been the dealership's unwillingness to stand behind the product they sold and work toward a fair resolution. This experience falls far short of what I would expect from both a premium automotive brand and a flagship dealership. As a result, I will be filing formal complaints with Audi of North America, the Better Business Bureau, and exploring my legal options. I sincerely hope Audi Northlake uses this feedback to improve both its inspection process and its customer service practices so that future customers do not have a similar experience. read more

My service visit was amazing. We all die slowly going in for car maintenance. The unknown possible issues being discovered along with the monetary situation always raises some anxiety. I was warmly greeted on arrival and saw a specialist in 5 minutes. Confirmed my visit which was a full inspection as I just bought the car 3 months before. He noticed my pad and took the time to say what else do you have as a concern. The nerd in me jumped for joy. OK here you go! He answered every question. Patiently with some humor but also with courtesy and knowledge. The customer waiting area is well designed for customer comfort. Snacks, juice, coffee, ample and spaced out seating. See you for my 10k check up Ray Ellsworth! We have bonded and I am very grateful for the service and attentiveness! 5 star service with everyone I met. Best decision with no stress just good service and professionalism. read more

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This dealership has the best service department. Received good advice on repairs to my 2015 Audi. Even suggested I look at new cars before deciding on repairs. The facility was comfortable and clean and the technical staff was professional, especially Matt, Manager and Brad, Advisor. I highly recommend this dealership for service on your Audi in the Charlotte area. read more

I bought an Audi from Colby Ball. I am an out of state buyer. The whole process was done through e-mail and the phone. It was a great experience. read more

Johan did an amazing job with helping me get familiar with my new Audi MY q5 is forever in audi northlake's hands they are amazing!! service department 10/10 read more

NORTHLAKE AUDI HAS the WORST SERVICE DEPARTMENT I have ever tried to deal with. I was promised a reimbursement check because they failed to add oil to my car while being serviced and I NEVER received a check and I've call SEVERAL TIMES, left messages with managers and NO RESPONSE!! Extremely unprofessional and they were more concerned about their bad review rather than addressing my concerns. STAY AWAY!!! DEALING WITH A MONKEY WOULD BE PREFERRED. read more

If you can purchase or go to ANY other dealership. DO THAT. This dealership is nothing but a headache. Unresponsive until they feel like it and it will cost you money because of their negligence. read more

Normally I get my oil changed at Independence Audi but I could not get an appointment that suited my schedule so I scheduled here. It took me almost 2 weeks to get an oil change scheduled. I arrived early and the service rep told me it would be ab hour to an hour and one half, I was there for 3 hours. The cost was $50 more than the usual charge at the Independence Audi. Bradley was my Service Advisor, he was nice and professional and the staff overall that I interacted with was nice. They really exceed with the amenities in the waiting area. Cold beverages and water, coffee and sodas. Lot's of snacks, chips, power bars and candy. Nice but not really that important in the big scheme of things. I liked the video they text you to tell you about your tire and brake wear. The funniest thing, in the waiting areas they have a big car battery. Attached to it are 10 phone charging jacks. Not ONE, with the lightning connector for the recent iPhones. See the posted pic. I mentioned to a lady at reception and she just laughed. read more

Audi Northlake - Need a charge? - Auto Repair Near Me - Charlotte, North Carolina

Had a recall on my Audi Q8. Contacted Mr Bradley Caldwell, Service Advisor who gladly set up the appointment at my convenience to bring the vehicle into the Service department to have the replacement done. On my arrival at 7:30am Mr Bradley Caldwell was there awaiting my arrival. Mr Bradley is courteous and welcoming. He arranged for an Uber to facilitate my transportation since there was a need to leave the vehicle for approximately 3-4 hours. Upon my arrival to pickup the vehicle, Mr Bradley reviewed the work that was done and advised me that should I experience any issues on the replacement parts to promptly contact him. He made me felt comfortable and reassuring on the level of work done by the Service Department. K Budhan read more

I had a great experience at Audi Northlake! When I received a recall notification, I knew I didn't want to drive all the way to Audi Charlotte (seeing as I have a lease & I'm being conscious of my miles!). Audi Northlake is a nice dealership with friendly, knowledgeable service staff & a fantastic waiting room area. Snacks, gourmet coffee machine, ice cream, soft drinks, & water while you wait. Plus more waiting room upstairs! While the recall took quite some time, I was able to utilize the Wi-Fi & a conference room for quiet time. read more

Truly awful experience. We spent nearly six hours trying to buy a car, and it was worse than buying a used car at a buy-here, pay-here lot. We fought about the price for hours even though Audi Charlotte had the same car on a internet price that was thousands better. They tried to bully us into taking the "VIP" package that they "put on all cars", but the one we selected was still covered in packaging and had obviously not had any fake adds. Tried to lowball our trade by almost eight thousand from what Carvana gave us, so we kicked it. Tried to stick us in 7.99% financing so "they could make a little money" as we "had been difficult". After blowing up in the finance office and telling them to shove their deal they offered 6.99% on a perfect 850 credit score, signed to escape the torture and refinanced immediately at 5%. I would rather be drug behind an Audi than buy another one from these weasels. read more

I took my A3 in for recall service. They got me an Uber home and when I returned they gave me this cute stuffed cat for free from the retail shop. Efficient service and good communication. read more

Audi Northlake - My new friend, Katze - Auto Repair Near Me - Charlotte, North Carolina

I highly recommend Audi Northlake and Rhyle Scott when buying a vehicle. From the start Rhyle was the consummate professional and made my car purchase so easy; without high pressure and the delivery process flawless. I am a new Audi customer and now an owner of a 2022 Q7. When looking at an Audi or any vehicle on the Audi Northlake website or lot, always request Rhyle Scott. read more

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Clara Quindes was our consultant. She was warm, welcoming and professional. She clearly explained what the technicIan found and gave us options. Such a positive experience. We now feel that we have a new home for our Audi read more

I've had the pleasure of servicing my vehicle with Clara Quindes, and I can confidently say she is one of the most dedicated and hardworking individuals I've ever met. her attention to detail, commitment to excellence, and positive attitude make them an invaluable asset to the Audi North Lake team. The customer service experience I received with my vehicle went above and beyond expectations . I highly recommend visiting Hendrick Audi north lake for their exceptional work ethic and professionalism. read more

Had my 2020 Q3 FOR 3-1/2 years now. Absolutely love the car and have been 110% pleased with the service my car has received at Audi Northlake. Would recommend them very highly. read more

My husband William and I just purchased our brand new vehicle from Stephen Duty! When I say the entire experience was OUT OF THIS WORLD Awesome!!! It was all that and then some! We initially met Stephen in February 2021 when we initially ordered our Audi A6. From the moment we arrived at the dealership, to the time we met with Stephen has been such a joy! Stephen is very knowledgeable, personable, friendly and genuinely kind! He was patient with us every step of the way from the first meeting all the way through till our vehicle arrived from Germany! And wait, there's so much more Stephen helped us with once we completed all the financing to going over the particulars of how to operate our brand spankin new baby! (LOL)... We must also let you all know how Awesome Tory was as well. Tory assisted us in our warranties for our vehicle and he too treated us just like family!!! We love, love, love you Stephen Duty, Tory, and the entire Audi of North Lake so very much! We highly, highly recommend Audi to everyone we know!!! Thank you so much God Bless you abundantly and give you peace!!! William and Cynthia Isom read more

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Another terrible Hendrick experience. They flattened my tire! I scheduled a 30k mile service appointment 2 weeks in advance and wasn't offered a loaner so I dropped my car off using the early drop box. I called three times throughout the day and was sent to voicemail with no return call. I finally called around 2pm and insisted to speak to someone at the dealership and was transferred to Brad. He informed me they had no record of my car being there at the dealership. I drove to the dealership and spoke to service manager Gary Burke and he casually states he didn't check the early drop box or voicemail. I spoke to sales manager Kristen Bowen and she was just as cavalier and absolutely no help. I informed Kristen that I did not want my car serviced because I've lost confidence and I'll return once I picked up my wife. Thirty minutes later I returned to a freshly coated Amor All flat front tire. The Charlotte Police Department was called and they refused to share the surveillance video without consulting their legal department. read more

Audi Northlake - Auto Repair Near Me - Charlotte, North Carolina

Pleasantly surprised on the level of service and value. The grandkids gave me gift cards for a remote start for my Audi for Christmas and I'm just now getting around to having in installed. This dealership does not do the installation but one of the things you need is a spare remote door lock and key which becomes part of the installation package. When I bought the car, we could not find the second key so we bought another one and had both programmed the same but another Audi dealer in Charlotte. Later found the second key but because it's mate had been changed, it would not work. Called around and the original dealership who programmed the keys in the first place was booked and could not do the programming today. Went by Audi Northlake and they programmed all three keys, gave the vehicle a good mechanical inspection and gave it a wash in just over an hour. Final bill was just over half what the other dealership was going to charge. Only problem I had was the free wifi. My tablet and smartphones could see the router but would not make connection. In the end I ended up talking to my wife for an hour and discovered she is really a nice person. Still a great value and good service. read more

This was a very disappointing place to do business with. First off we tried to buy a car and they kept coming up empty even for those listed as on their lot. Bait and switch it appears as the cars are still listed several weeks later. Second bad new car experience, the rep wouldn't call around to see if our preference was available locally (it was so we ended up buying it from somebody else who was better oriented to the customers satisfaction). And when he did find a car, he said we would have to pay for it being delivered again although the quote included a delivery charge already! Third, they ran a hard credit check although he told us he wouldn't run until we had a contract signed for a car! But if you think the sales department is bad wait until you go for service. They are crooks and flim flam performers. read more

I had a wonderful experience this past week purchasing my first Audi at Audi Northlake! I worked with Stephen Duty, who took the time to walk me through vehicle specifications and showed me various options to help me reach my final decision. Stephen has a great sense humor and was very easy to talk to. Nothing like the stereotypical pushy car salesperson, which can be a huge turnoff. There was a wait to discuss financing and complete the actual purchase, but Stephen was kind enough to not only offer to order me dinner, but also picked it up himself and stuck around until the purchase was complete. I worked with Adam Ricker (a fellow Chicagoan who I will forgive for being a Sox fan lol), who was also a pleasure to work with to complete the purchase. It turned out that we're neighbors, so Adam gave me a ride home since my car wouldn't be ready for a couple more days. It's rare to find that level of customer service and attention, so kudos to Audi Northlake for it's wonderful staff! Just an overall awesome experience and a very memorable car buying experience. Thank you!! read more

Shout out to John Nussman in the service department. Thank you for your professional courtesy. It's always a pleasure working with you.

I recently had a service appt with Michael Estrada, I got there in a full panic because my Q3 was having issues. I told him what was going on and he was very understanding and made sure things would get figured out. He told me know there was a recall for the part he thought was the issue after I had explained the problems but had it looked at in the garage right away to confirm, which they did. They sent me a detailed video with what they had found and the services they performed (so cool!!). He was going to order the part for me that was related to the recall but I'm moving so he recommended a dealership he knows really close to where I'll be living so that was really nice and helpful. I definitely recommend Audi northlake and especially Michael Estrada for being so efficient, professional, and nice! You rock read more

We usually bring our car here for servicing all the way from South Charlotte for better overall service but was disappointed today in this location. The staff member who helped us today, jason gave us an estimate of maximum 90 minutes and we waited 2.5 hours to get our car back serviced. On top of this, they didn't have any loaner cars available for us to possibly go back home. What kind of broke luxury car dealership is this? Cherry on top of this fiasco of a place is its poor customer service. Jason was not at all cordial, friendly and not an tiny bit apologetic about the wait. If I am to get this lousy service so far away from my house, I'd rather go to south blvd location or sell my audi for another brand read more

UPSELL at its best. I had service done here back in February and I had an extremely disappointing experience, not only with customer service but how service was handled. The service advisor I was assigned did not communicate until I called him after a week of having my car in their possession. I had to call them since there was no contact for a whole week after the inspection video was sent. I was sent an inspection video of all that was wrong with the car, and nowhere in that inspection video did it state that I need an entirely new engine. If I needed an entirely new engine that costs $15,000, that should have been communicated to me, not me having to call them after no communication. That's something serious. Also, the things said in the inspection video were not what was said to me over the phone. I feel it was an upsell because on the phone call, the advisor communicated he put oil in the car since it had no oil and it was back to where it needed to be, but there was a loud noise coming from the engine. He said I would need an entirely new engine which cost $15,000 and priced me over $1,850 for the broken side mirror, that they said they could fix something that would make it cheaper, where I wouldn't have to come out of pocket for an expensive repair. Is that cheap? After I would not due service for a new engine and will come to pick up the car, now my car per the advisor is undrivable and he doesn't recommend me driving it then proceeded to ask if I drove it in or not. An entire new engine is worth more than the car, ridiculous. The service advisor had no good communication skills and this is clearly an upsell, and I'm still not sent the customer survey he said he would send and it's been over a month..... If a new engine was needed, I wouldn't have this specific dealership service it, due to the lack of communication/customer service and the fact they don't offer loaner vehicles but expect you to give them over $16,000 in repairs. No Thank You! I've been driving my car and it's working just fine, I had two 3rd opinions saying there's nothing wrong with the car and it definitely didn't need a new engine, which was an upsell and a lie from Audi Northlake. read more

Had Thomas Monts complete my 40k service on my rs3, service was done quickly and professionally and everything was done right the first time, great experience overall and I will be coming back in the future. read more

Hello, Recently my husband and I have both called in reference to concerns regarding my 2022 Audi Q3. Today my check engine light came on again. Upon calling the service Department, I was informed that because I was able to drive it that I needed to wait until an appointment that I have on March 11th to get it checked out. I asked if I could get it in sooner, first available; however I was informed that I could drop it off but there are no loaner cars available until May. I was also informed that the car would sit there for 5-7 days before someone could assess it. That is extremely dissapointing customer service. I am not able to be without a vehicle for a week. Two weeks ago, my engine light came on and my dashboard has not been working. I'm not able to use my apple carplay and use functions on the dashboard. I had to wait 6 weeks for an appointment to get that checked out. Upon confirming my previously scheduled appointment for March 11th, I was told that I have to stay with my vehicle, I cannot leave the property to take care of something else while the diagnostic test is being ran or I would loose my spot. The lack of urgency around concerns is unacceptable. read more

I've purchased many new cars over the number of years that I'd prefer not to think about. Audi Northlake was the first car purchase that was actually fun. From the first day that I walked in there through taking delivery yesterday, I was made to feel valued and appreciated. My sales advisor, Nick Gilman, was thorough and presented all my options not to make a sale but so that I had all the information to purchase the car that my wants and needs He doesn't sell cars; he assesses what you're looking for, what's important, and what's not. Audi Northlake should be considered the Nordstrom's of car dealerships. If my experience is any indication, they are the pinnacle of professionalism. Audi Northlake, thank you!!!! read more

They lie to you tell you things that are not wrong with your car and try to push services and parts on you not needed. They blatantly told us our car had a damaged radiator, which was not the case! Then they said the whole system needs to be replaced when all that was wrong was a damaged hose!!! A hose not the whole system we talk a $200 repair verses a $2,400 ripoff. Audi is recalling the car for faulty airbags on the passenger side, they recommended to fix it for $2,000. Never ever go back to any of their dealers ships, it appears they pay commission to the service writers so they push services and parts on you that are not necessary. Flow in Winston-Salem beats them by 100% in honesty and know how. read more

We just had a PHENOMENAL experience at Northlake Audi. If your local, and looking for a new vehicle, I'd highly recommend this dealership... especially the salesman we got to work with, Rhyle Scott was fantastic. He was the perfect amount of knowledgeable without being pushy. I've already called two friends getting ready shop for vehicles and told them to visit Rhyle. He even put a bow on the car for my birthday... excellent job going the extra mile. read more

Audi Northlake - Auto Repair Near Me - Charlotte, North Carolina

I would be very careful dealing with Audi Northlake. I spent 3 hours test driving a car, negotiating a deal, and putting down a deposit, only to be called 2 hours later and told the car was sold to someone else?? Was that a mistake, or did someone offer a higher price? When I inquired with the GM, I never received a response. Ended up buying at Audi Asheville and had a 5 star experience. Definitely worth the 2 hour drive! read more

in and out, there's honestly nothing more to say than that, they helped me with my issue and they resolved it efficiently.

Wanted to add a thank you as well to Carlos Hernandez for assisting me when I brought my Audi in for service. Audi Northlake has an excellent "first impression" employee! I felt my customer care was very important to this dealership based upon being helped initially by him. read more

Coach Williams was so helpful, knowledgeable and accommodating in our search for a new Audi. He was, hands down, the best car purchasing experience ever! read more

Took my Q7 in for an oil change and as always they were quick. They did a systems check and discovered an issue with my water pump which I was able to schedule another time to get fixed. They also let me k is my tire tread was getting low. They are always professional and efficient. read more

Went to go look at the s5 with my family and I was introduced to Nick. We test drove the car they had available and I came to found out that it was the a5. And we didn't agree on the price so we left that day. Nick seemed kind of uptight that day but I didn't take it personally. The next day we came in, Steven helped us out and I thought he was so amazing and nice. We went and put the down payment on the car and were excited to buy the car. Well... after researching and driving around. I found the same car for a better deal and it was the brand new Prestige version at a different locations So I came in to let them know and did a refund on it, and was helped by Nick again. He said "so after all the time me and Steven help you meant nothing to you?" We had a problem with the financial guy who was a different guy that day, he didn't have the information for the payment and I asked if they could return the money and I said I'll just call tomorrow to confirm with "Adam", since he wasn't in the office that day. Nick proceeded to say "we're not gonna take your money" then rolled his eyes at me. NICK need to learn how to behave professionally in this business and stop using his emotions into business like a little girl. It's the "sale industry" . Sometimes deals are made, sometimes they're not. I have to look out for my best interest. FOR you it's a "sale" , for me it's a $70,000 car , commitment. Stop being a little bitch NICK and do your job the right way and be kind ... maybe positive things will happen in your life. You have a lot of bitterness. read more

Michael Estrada was an amazing help with getting my car serviced. Audi Northlake had such a comfortable atmosphere and lounge area while waiting for my car to get serviced. While waiting, there were plenty of snack, drinks, and coffee options. There was also a play room that kept my son occupied. Thank you Michael for being knowledgeable and professional. The service department also sends a video of your vehicle with informative info regarding your tires and brake life read more

Stephen was awesome!!! He kept in contact with me through the entire process. I had a cosigner out of state & the process was a breeze... my car also had no floor mats but he found me some that I was able to pick up!! Thank you For getting me in my dream car read more

I Just purchased my 10th Audi from Audi NorthLake. My trusted salesman Alf George, Sales Manager Sean Fairman, and Business Manager Tory Jones are top notch professionals. This is the only place to buy a vehicle in Charlotte and get consistent premium service. The salesman called me about a car he knew I was looking for before it hit the lot! The sales sales manger checked in on every step of the process and to complete the transaction the business manager spoke to multiple banks to get me the best rate. You can really tell how much this staff cares about their customers. Already looking forward to getting my next Audi. read more