Jeff was very efficient and solved the problem with our water heater right away. There was a vibrating annoying sound every time we use our hot water, our previous plumber didn't know what was causing the sound and I'm glad these guys came out to fix it. They are fast and knowledgeable, it took 10 mins to fix. Thank you UP 2 CODE. read more

Mike is the best. Our plumbing problem was handled the day we called quickly, professionally and expertly. The rates are affordable and the customer service was first-rate. Krista made the appointment for us and Mike came to the house to do the repair. Both were very friendly and knowledgeable. Mike arrived right when I was told he would and took care of two problems in short time. I highly recommend this company and will call them with any plumbing issues I have in the future! read more

They were recommended to me by the company I bought my tankless hot water heater from. Their representative was late, had unwashed, greasy hair, filthy clothing and a butt crack showing when he bent over. I was grateful to have a mask and some latex gloves for him in this time of the virus. First try, unsuccessful, said he needed a part and that he ordered it. I do not hear from them for 4 days. Remember, I am now without hot water. I called only to learn that the part was not ordered and that the hot water heater company wanted to try some trouble shooting before sending a part. I had to call them to find this out..... Came back for a second try, unsuccessful again. When I called to get them to come back they told me they couldn't because it was a warranty job and they were not getting paid. I called the hot water heater company back and learned that they had figured out that the issue was related to installation, but uptocode never told me that, nor did they offer to repair it. They just left me with a non-functioning machine, did not share the information about what it would take to fix it. This company sucks and I do not recommend them. Their repair guy will gross you out anyhow. read more

I would give this company zero but they did do some work. Worst customer service and a hot headed owner who attacks his customers if your not satisfied with there work. I had to report owner, Mike Pita, to Benicia police because physically threatening and verbal profanity. Took them two weeks to do a 5 day job. Find someone professional. I'll never use this company and I'll not recommend to anyone! read more

Requires $125 "estimate fee" regardless of customer request. Won't answer questions, says "every issue is different, we need to see it" . So, expense is inevitable even if no issue is found. read more

I'm a bit overdue for this review! We recently sold our place and upon inspection they found a leak in our tub faucet. I was given a recommendation by our handyman and called these guys up. A week later, we had our appointment and everything went smoothly. Joe needed to shut off the water for 10-15 minutes, however, we live in a condo with 3 other attached homes. Joe was thoughtful of our neighbors and went to their doors to check to see if they were okay with the water being shut off for a bit. Either they were not there or they okay'd the shut off and Joe did his thing and was all done as quick as possible. Over the phone Krista had given me the minimum cost before our appointment, and the final bill ended up not much over that, and included a replaced part. My only slight issue is that there is a piece that must be part of what rotted out so the edges are a bit rough, I don't know if there would be anything they could do about that anyway, it's part of the faucet and doesn't look like a removable part, but something to cover it may have been helpful if it was possible. I did not address this with the company as it's behind the faucet lever and not in the way of operation. Overall, I was impressed with the quickness and reasonable cost, and our buyer was satisfied with the repair. Thanks Joe, Krista, and the rest of the team at Up 2 Code! read more

I can't say enough about Up 2 Code - Krista, the officer manager, was amazingly helpful, patient and kind. She spend a lot of time going over my options and quotes with me, even when I kept wavering back and forth - she was so nice about it and extremely knowledgeable. And Kyle, the person who installed our new water heater, was great too. He as on time, efficient, and did a great job with the entire process. I highly recommend Up 2 Code! read more

I had a bad experience with Up2code. My pilot light went out and no hot water on 3/3/19 Up2code comes out on 3/5/19. They replace 2 parts and says wait for 20 minutes before hot water pressure comes back on. I wait an hour, 2 hours no hot water. I call back on 3/6/19 and the assistant took a message and someone will cb. The person who repaired the Hotwater heater says it's a PGE issue. PG&E comes out on Friday 3/8/19 wrote a report that stated Gas pressure and other tests are good. Wife calls and explains situation and on-call person hangs up on Wife because she's upset that not hot water. The send same guy out on Monday 3/11/19. He forgot to turn Hot Water Switch on. Requested call back from Owner Mike on 3/6/19 still haven't heard from him and no apologies for bad service, hang up, no call back. Facts. Company wanted to charge an additional $250.00 to come out on Sat 3/6/19. Facts! read more

Thank you Krista and Mike - Life savers ! I had guests coming from out of town and my hot water tank broke. It was a Friday and I had been on the phone for over two hours with the manufacture and was getting no-where, when I finally called Up2code. They did some schedule moving and managed to work me in. YAY ...... I was also able to get a quote on some other plumbing issues that weren't as critical. Thanks again for the great service ! read more

Great company! Mike and his team helped me finish a commercial plumbing project at my restaurant. Professional, on-time, and quick! I highly recommend Up 2 Code! read more

Our hot water heater went out on a Thursday but we were able to contact and schedule a repair for the following Monday with Up2Code Plumbing. The entire customer service felt wrong from the beginning but we were committed and needed the hot water heater fixed. I ended up having to call back Thursday night to confirm the appointment because the call taker/scheduler did not call back as promised. Monday morning I was supposed to get a call to pin point the time but no one called. When I called the company at 9AM I was told they were not coming out as scheduled that they would try to come out the next day. Now we are without a hot water heater for five days and no real relief in site. Had to call another plumber. Companies that can't keep commitments eventually go away. Bye-bye read more

I'd give them zero stars if I could. First off, they aren't cheap which makes this all the more frustrating. It took forever for them to even put us on their schedule pushing our project out several weeks. When they installed the rough plumbing it didn't pass inspection (the toilet vent had negative drainage AND the sewer line wasn't at the minimum slope) and then they didn't seem real interested in coming out to fix their mistake, which of course, held us back even more because we couldn't pour the foundation until they passed inspection. We're now down to just doing the final plumbing/finishes. My husband and I took time off work when they could be here so we could finish the building and be here for final inspection. The day they scheduled, a Tuesday, they were supposed to be here at 9am. It wasn't until my husband called at 9:30am to find out they weren't coming and they rescheduled for Thursday. On Thursday they didn't show up on time. We kept being promised later and later times and they finally showed up at 1pm. Not even an apology for being late. They hooked up the water to the building and installed the toilet. He told us he needed to go to the plumbing supply in the morning to get some parts and then would finish. He could of finished that day if he had shown up on time. He never showed up today (Friday). When my husband called he was told the plumber wasn't working today. So now we're here with unfinished plumbing, the two sinks are not hooked up (one isn't even installed yet). The hot water lines aren't installed or hooked up to the water heater. We were planning on having our final inspection before having to return to work but it looks like we're going to have to take more time off of work to do that since now we're looking for a new plumber. I've never had a company treat us so poorly. We were excessively patient with them but we finally had enough. *EDIT* My husband called Mike to find out what was going on and Mike immediately started yelling and became verbally abusive over the phone while also threatening to sue us. We told him we would pay him for the work they've done but that wasn't enough. He was scary and not someone I would want on my property ever again. If he was calm and had simply said "I'm sorry there was a misunderstanding, I can't come out today but I can come on Monday to finish" everything would have been fine. read more

This company does not even deserve one star! After many, many calls (messages left on a machine) they still couldn't get it right. I left specific instructions on which numbers to call at exactly the times I would be at that particular phone number. They obviously don't listen to their messages. Three times they called the number I was not at. Then they get upset. Extremely unprofessional!! In the end, I never was able to get them to help me. Why these people are in business I'll never know. read more

UP2CODE's Joe came out (on the promised time) to repair my 2 year old Whirlpool 50 Gal Gas water. The manufacturer had a recall on the burner. Joe was very courteous and professional and did an excellent job on my water heater. Their office staff were also very attentive and courteous throughout the entire process. I highly recommend this company and I will be employing them again in future repairs and plumbing projects. E. Woo read more

At Estey Real Estate and Property Management we depend on reliable, fair priced, fast responsive service. Mike of Up2Code has met and exceeded our requirements. Tenants response has always been positive. I recommend this company without reservation. Don't hesitate to use this company, call read more

Highly recommend this company. Very prompt service. I called and they gave me same day service . They have the parts needed and replaced and fix my water heater ASAP. Two thumbs up for UP2!! read more

I had this company come out to our shop and repair a sloan urinal with a rebuild kit and also look at a toilet in the mens bathroom that was leaking water. They came and left saying the repairs were complete. The next day the Sloan urinal valve would not shut off. They came back out and performed a rework..so ar so good. The next week the toilet began to leak again at the base. Two jobs and two reworks..not good. The plumber did seem a little green and perhaps was new to the business. I ended up calling another Benicia plumber and they came out and replaced the wax flange seal on the bottom which was the correct diagnosis to begin with. The Up2Code plumber only installed a few shims which only masked the issue. Just too much rework for my likeing and they were not thorough in their evaluation. read more

My family and I can't thank Josh enough, he came by to fix our water heater that's been out for a couple of days. Josh went out of his way to make sure my family had hot water this evening, Josh was professional, friendly and very knowledgeable . I will definitely be using Up 2 code for all my plumbing needs and will request Josh. Thank you Up 2 Code Plumbing & Josh, definitely recommend your services to everyone. read more

This outfit is overpriced and incompetent. They charged over $1100 for a repair that took an hour plus $100 in materials. Highly recommend avoiding! read more

I needed a water heater and didn't know where to start. After going to a number of website reviews, I was more confused that when I started. I ended staying with the same brand that I previously had since it was still going strong after 17 yrs. The only company that provided this product was Up 2 Code. I gave them a shot and was very happy I did. Joe was fantastic. His knowledge and professional manner was kind of a throwback to the way businesses use to operate. He was patient with me, answers all of my questions while doing an absolutely awesome job. He gave me some helpful tips to make my new water heater perform at its best. I will call Joe if I need any plumbing work and highly recommend Up 2 Code Plumbing. Dave J ps - Thank you Krista for your help. read more

My review is belated, but I wanted to take the time to recognize Joe Scola and the Up2Code Plumbing team. I had a leak in my water main just before the Labor Day holiday. Up2Code was one of several plumbers I called as they are in Benicia and I am a local. They couldn't come out that week, so I continued to call around for someone who could. Got the Leak detected, but Estimate seemed high. The weekend passed, and the Holiday and I'm working on getting someone for the repair. I called back to Up2Code and as noted the week prior, they had another job but would see if they could squeeze me in. Found a company who could come Wed., Great! Tues, Original Company, pushes to Wed. OK, Wed comes, they say: Push to Friday. Here we are at another weekend and my water main is still leaking (all I can think is $$). Friday morning comes and Original Company bails again. Desperate, I called Up2Code again. The office staff remembers me from earlier in the week and the week before. "Send me a picture, I'll try to get someone out"... Finally, here comes Joe Scola at 3pm on a Friday, after completing another job and he originally says we can do it Monday. Defeated in the process, I'm saying "OK"- at everone's mercy. Next thing you know Joe calls me, says nah, this should be pretty quick and easy - he went back to the shop to get some tools and here he is fixing it right then and there. It's now 6pm on a Friday and Joe GETS IT DONE. My hubby is out of town. Joe carefully explains step by step what to do to get the water back on so air in the pipes doesn't do damage....I'm carefully writing it all down after he repeats it one more time. "I'll come back by if you need me to." (Wait? What? On a Friday, at 8pm? When the glue dries??) WHAT A GUY! JOE- THANK YOU SO SO MUCH! read more

I would like to put on record an excellent experience I had with Up2Code. Our Bradford White Water Heater broke down during the warranty. I contacted their Customer Services in East Coast. They immediately passed on contact of their California based service provider Up2Code. On October 18, 2019 I contacted Jackie at Up2Code and she immediately assigned their technician to visit us. A very competent Technician ( Kyle ?, sorry if I am unable to remember your correct name. You were so humble and skilled ) arrived our home and did a thorough inspection. He replaced all the defective parts and ever since our Water Heater is functioing flawlessly. Thanks to Up2Code staff for a prompt service. I highly recommend Up2Code. read more

Mike has all the good energy and intention that comes with owning and loving your own business. He is available, and cares about his work. I have a big dental practice, that has endless water pipes running through the ceiling to the rooms. Inevitably one of those pipes springs a leak and Mike has saved us more than once. Last week it was a drain pipe from our washer at the office. Its all better now. Next week he will be coming out to my house to fix our outside leaking faucets. It is so nice to have a personal plumber! Thank you Mike! read more

I called them at 9 am because my water heater wasn't working. They came out and fixed it all by 2pm same day. All at no charge because it was under warranty. Joe was great. read more

I had only droplets of running water in the kitchen faucet and low pressure in the upstairs bathroom, all pointing to some kind of blockage. After calling various companies and getting some outrageous hourly quotes (as well some "free estimates" which later seemed to point to outrageous bills!), I spoke to Mike. He got me an appointment on the same day which was a lifesaver! He called ahead to let me know he was on his way , as per my request, and showed up on time. He was very courteous, professional and answered all my plumbing maintenance questions. Even though the issue wasn't in the entire house, he made sure to check the overall pressure but noticed it was on the higher end, which was good. The problem turned out to be debris- related and fairly easy to fix, thank God. Thanks, Mike, for taking pride in the work you do and for giving us peace of mind knowing we can still find people for whom ethics matter! Next time I need assistance, you'll certainly have my business. Take care!! read more

Absolutely great! Showed up exactly on time, fixed the problem in about 20 minutes, and reasonable charge to boot! I HIGHLY recommend these guys. read more

Ack! We had to turn off the water to the house because of a bathroom plumbing situation. Here it was, mid-afternoon on a Friday. Good luck, right? I called Up 2 Code Plumbing, and Joe was able to arrive just when he said he would (before 5 p.m.). He took care of my issue efficiently and without drama. And the price was definitely right, too, which doesn't hurt. I am thrilled! (Full disclosure: I had called another plumbing company first, but they weren't available until Monday afternoon. Next time, I'll just call Up 2 Code.) Thank you so much, Up 2 Code!! read more

Nothing but great things to say! Krista was very pleasurable to deal with. She was friendly and worked quick to help me get set up with a new water heater! Andrew & Matt were professional and on time! We are very happy...even happier to have hot water!!!! read more

We called Up2code when my mom had a water leak. They were super busy but squeezed her in to help diagnose the problem/determine where the leak was at. Even though they were too busy to do the work, The hooked up the house so that she had water until the leak could be fixed. They were extremely kind and we were so thankful for them to help provide her with water by bypassing the leak. read more

Excellent work. Had to replace the wax sealant in the toilet. Fast, clean, efficient and he treated me like family. Joe is the man!

Mike and the guys at Up2code plumbing are the best. Mike is always the professional, he is the only plumber that I use. His pricest are more than fair. I needed to have my line converted from electric to gas. The work was fast and efficent. He even offered to come on a Sunday to make my life easier. He also has done some plumbing in my bathroom he is the first person that I have come across that cleans up after the work is done. I would give Up2code Plumbing 10 stars if it was a choice. read more

You kind of need to show up to your scheduled appointment, or at least call to reschedule...or maybe answer the dozen calls we made to find out why they didn't show up for said scheduled appointment to earn any stars on this review. Unbelievable...too bad no stars is not an option. read more

Krista was very pleasant and understanding to work with. I told her I had called our water heater manufacturer and that they provided Up2Code as one of the local companies that they had worked with and that they provided a parts authorization number in case a warranted part needed to be replaced. She was upfront with the labor fees for weekdays vs weekend days. Kyle arrived within the promised time slot and was very friendly. He recognized the possible problems right away after I described what happened. He did have the part with him and replaced the defective unit very quickly. Very good experience with Up2Code here! read more

Mike of Up2code Plumbing does an amazing job. Not only does he have great customer service skills, working with me to find a time that would be mutually convenient, but he performed a quality job repairing my shower. He proved to be efficient and very reasonable. When it was completed, he took the time to explain what had caused the problem in the first place. We will definately be contacting him again. read more

I highly recommend this company. Its family run and operated and I try to support local businesses such as Mikes. He is honest, reasonable and does great quality work, always professional and goes above and beyond! read more

Chris came out for a warranty repair and was terrific. He was on time, professional, and took the time to explain what had happened and how the warranty worked. I also want to thank Krista, their great office person, for working out the details so that this job was completely covered by the warranty. Chris took extra time to look at another plumbing issue, and I hope to use Up 2 Code to make this repair as well. read more

This organization is in way over their heads! They do not have basic business courtesy or any knowledge of fundamental customer service. This is unacceptable, especially in a small town. We were able to get a quote and then it went completely down hill after that. They held up a major project for weeks. We finally gave up after repeatedly calling them, being promised a service date multiple times with no show, no calls. We requested several call backs with no response. We even went out and talked to Krista at the shop and was promised over and over again that someone would be out to our house on specific dates. We prepared our house several times for service (no easy feat) and no one showed up. Regardless of the circumstances, a simple courtesy call is a priority. We finally hired someone else who got the job done within days in a professional manner. read more

Just had some plumbing work done by Up2Code. They did a toilet upgrade and some repairs to replace the shower valve cartridges. All the work was done efficiently and professionally. He was able to complete the work in about half the expected time. Job well done and the price was reasonable. read more

I had a water heater installation at home this Morning, the plumber came in on time and is very professional and experienced，he did a great great job, we have hot water now, very happy, oh yeah.... read more

I had a high water bill for two months and was referred to up2code through a friend and they came out very quick and found that I had a slab leak in the line going to my bathroom. They gave me a very fair price and ran a new line through the attic with almost no down time. I will always call them in the future and recommend them to anyone in need of a good quality plumber! read more