Where do I even start?? Buckle up, it's a long one. First off, I had no idea this company was based out of CA, as I am in Phoenix AZ. But I was given their info by another cleaner who is local to me but was unable to come on short notice. Apparently they hire independent contractors all over and just call them when they have an appointment. I scheduled my cleaning 3 days in advance and received several emails reminding me of my upcoming appointment. My appointment time was 10am. Come the day of cleaning, 10 o'clock comes and goes. Mind you I was having a wedding in my home the following day. By 11 I had now missed my floral appointment and had not heard from anyone. I finally call them and talk with I believe *Brenda, she had NO idea that no one came. She said she would make some calls and call me back. 20 minutes goes by and I still hadn't heard anything. So I call her again. Same lady answers and acted like this was the 1st time we talked. *Brenda said again that she would make calls and call me back. 40 MINUTES goes by and no call. I call her back and she says the "team" scheduled wasn't coming (obviously) and they were trying to find another team. She said they never send less than 2 people and she was having a hard time reaching the next team. She says again she will call back. After waiting another 20 min, I called twice and she wouldn't answer my call. I use my daughters phone immediately after and *Brenda answers! I ask to speak with a manager so she transfers me to someone named Anna. Anna apologizes and says I will receive a discount. She said she can try and have someone come at 9am the following day (day of the wedding!) but would call me back to confirm. I asked that I only work with her now and request her to personally call me back so I wouldn't deal with the run around. She agrees. I never hear from Anna again! Several HOURS later, 3:45 rolls around and I get a call from *Brenda. Brenda says they have a team that can come today and is only 30 minutes out. At this point I didn't want to use them but I was in a jam. I confirmed they were only 30 min away because we needed to leave for my daughters bday dinner in 45 min. She assured me the team was 30 minutes away. Shocker...45 min goes by and no one has shown up. I call *Brenda who says they are 5 min away. I had to leave so I asked a friend to wait for them and FaceTime me when they get there. Another 15 minutes later and FINALLY a cleaner shows. JUST ONE lady!! I told her I only wanted the downstairs cleaned which would be approximately 1500 sq ft. She does the walk through and says it will be $350 but the office will call me to tell me and take payment. I was shocked by how expensive but knew i was getting a discount and because of the situation I was in, I said ok. *Brenda calls and says the cleaner told her it's $420 but with the discount it will be $370......wait what?!? I tell her the cleaner said $350 and she puts me on hold for "approval". She comes back and says I was approved for the additional $20 discount and they would charge me the $350. So they literally did NO discount. They jacked the price up to make it appear as though I was discounted and didn't expect the cleaner to tell me privately what the cost was. 5 hours later, the cleaner calls to say she's done. I was unable to do the walk through because I was tied up with a pre planned event. My friend does a quick one walk through and said it wasn't great but the lady was already outside in her car smoking and ready to go home. All bathroom sinks were filled with water and the handles were completely untouched. The shower had white cleaner all over the glass walls. And the hallway had spilt kitty litter so it looked untouched. I did feel bad though because the cleaner was there alone and told me she was frustrated because she's supposed to have help. I wasted $350, missed 2 appointments, and dealt with a TON of unneeded stress right before my vow renewal. I would NEVER EVER recommend this company. Unprofessional and unorganized are the nicest things I can say about Upkeep Angel. read more

My husband scheduled a move-out clean for our small (1050 sq ft) 2 bed 1 bath duplex. First, their crew was extremely late. During the 6 hours they were allegedly there only 3.5 things were accomplished. + Fridge cleaned + Oven Cleaned + Tub Cleaned + 1/2 window sills cleaned Literally, nothing else was done. My husband spoke to the people on-site and significantly more was promised: floors (mopped and vacuumed), cabinets, counters, window sills, etc. A very standard move-out clean. The floors were not touched in any way (mopped, vacuumed, or swept), the counters were not cleaned, while the tub was cleaned the tiled walls in the shower were not. The cabinets were not cleaned. The list goes on and on. I could continue on but it is much easier to state what their company DID do rather than did not, which all 3.5 things cleaned are noted above. Additionally, when we returned to the house to check in because it was getting late and we had not heard back (despite multiple attempts to contact them) about doing the walkthrough, we found every light in our home turned on, all the windows open, and the air conditioning turned down to 57 degrees. Upon further investigation we found broken drawers, the pully ripped off our ceiling fan and shoved into a closet, cleaner spilled on shelves ruining the paint and warping them, and a black substance all over the bathroom floor.  To top off this nightmarish scenario, 2 deliveries were made while their crew was in our home that we intended to pick up when we did the walkthrough and the boxes are now missing. We have checked the property thoroughly and in with the neighbors and our findings are consistent with a member of their crew stealing the packages. If there was any problem with the job being more than anticipated or running behind that should have been communicated to us so we could provide additional funds or schedule more time, things we would have been happy to do but we received no communication whatsoever about there being a problem. We are no unreasonable people and just expected communication if there was a problem. Just an absolutely horrible company. read more

I should have read the reviews. My problem wasn't with the cleaner, it was with the company. They wanted to charge me $400 at first for a 3 bdr, 3 bathroom house. They only got to 2 rooms because they only sent ONE person for this job, and it dragged on for longer than expected, and they didn't finish. I don't blame her though. They should have sent more people. I know someone who charges $30 an hour. They were busy but I will have to reschedule with them again, in the same week. read more

I actually found these guys last minute when another company I hired cancelled on me last minute (I won't name names here). I had called Upkeep on Sunday so I knew it was a long shot to get them to do a move out clean for my apartment. They answered on the first ring, walked me through their cleaning process and most importantly, showed up at my door ready to clean within an hour! Even on a Sunday! Thank you guys so much I would definitely recommend! read more

HORRIBLE - Fraudulent company. DO NOT HIRE. Price quoted was not price charged. Would not respond to inquiries after charging credit card. Scheduled for 2 pm - showed up at 5:45 pm. HORRIBLE! read more