We gave birth at this hospital. Everyone from our doula to nurses, doctors and support staff were…read moreamazing. We had a complicated pregnancy and were anxious about our delivery. Lucky, everything went smoothly and with the support of staff we felt informed and every step of the way. I couldn't have asked for a better support system or birth story. We feel so lucky and fortunate! I will say the only thing that wasn't great was the meals, but hey it is a hospital after all.

I had to seek emergency care yesterday. I arrived at 9:30 AM--which is absurdly early--and…read moreunderwent blood tests, an ECG, and an X-ray, yet I wasn't seen by the doctor until 3:00 PM. You need to have more doctors on staff at an emergency hospital. When I asked the nurse, she said that's just how it is and that it can take up to a full day to be seen. On top of that, the air conditioning in the reception area was so cold that we had to get blankets just to wait for our appointments. We pay high fees for this health plan--covering both consultations and tests. Treating patients this way is outrageous.

Quick Hearing Repair Surgery! Great team of professionals Dr.s, Nurses & Anesthetist &…read moreReceptionist. Quick fix for a problem ear!

UPMC's quality of care has unfortunately declined significantly -- not due to the dedication or…read moreskill of its physicians, but because of systemic inefficiencies. Radiology results are taking weeks, sometimes up to a month, to be finalized. Scheduling prescribed tests or imaging often requires extended hold times of 40 minutes or more, only to learn that appointments are unavailable or delayed for several additional weeks. Specialist appointments are frequently booked out two to four months in advance. The recent transition to a new records system has further complicated patient care. Important medical history and physician notes are often inaccessible, limiting continuity of care and leaving both patients and providers frustrated. This decline in operational performance has real consequences for patients' health and well-being. UPMC urgently needs to address these systemic issues to restore the level of care and efficiency that patients once trusted.

The care taken of patient was definitely something that HSM can be proud to serve the community…read more While there are upgrades throughout the hospital you can see the work completed thus far. Thank you for your support in times of need.

Worst Hospital ever.. Tried to claim it was packed but WAS NOT PACKED. Dr didnt come see my Wife…read morefor 4 1/2 hrs only to say she ordered more test. They do not care for the patients nor are they urgent in a ER. DO NOT ever take you or your loved ones to this hospital..

Please bear with me. I'm not a holy roller in your face religious zealot. But what I witnessed this…read moreweekend happened by the grace of God. The staff at Hershey medical system were blessed with the skills to save my mom. My mother had a major stroke on Saturday. She had a complete blockage in the area controlling speech and movement on her right side. She arrived at Hershey able to understand but unable to communicate. She couldn't lift her arms. She literally was scared to death. Likewise, my dad, who witnessed everything, was panicking. When we got the call, we threw some stuff in a suitcase and drove all night covering over 800 miles to get there as soon as we could. When we arrived, we went directly to the hospital. Of course I had updates from my family, but I still wasn't sure what I would see when I walked into her room in the NICU. The moment I stepped over that threshold, I knew I still had my mom. Not mom with a new normal, but MY mom. How did I know? She was complaining about something. Yep, that's my mom, bless her heart. (And I mean that in a true southern way!) I've already established my belief in divine intervention, but it was the excellent staff at Hershey that actually performed the miracle. The moment mom crossed the ER threshold, she was hit by a whirlwind of activity. Time is critical for a stroke patient. Within the first 1/2 hour, they confirmed the stroke and had a specialist paged. Less than two hours from getting wheeled in into the ER by the EMTs, she was in recovery from surgery. The surgery was delicate (as are all brain surgeries, of course). This particular surgery takes advanced skills - her neurologist said that even they revere these surgeons. The doctor said that they got the entire clot but didn't know her prognosis. He did say that recovery was going to be slow. The wonderful care didn't stop in the ER and OR. The nurses and support staff were second to none. Not only was mom well cared for, we were also recipients of the helpfulness and kindness of the staff. We were kept abreast of every test and procedure. They made sure that the doctor came by while we were there - keeping us tightly in the loop. We had pertinent phone numbers so we could always speak with her nurse. They helped us set up her portal (clear cookies before enrolling). Mom was a nurse so she has exceptionally high standards for nursing care. Even she was impressed. There were a couple of hiccups. The food was awful. I wouldn't have eaten it either. They did not do a very good job at helping her with hygiene. She said she had a bed bath but whatever they did, sure didn't do what was intended. In 5 days, she had only received 1 bath. Please be aware that the medical center is HUGE and you will most likely have quite a trek to the room. Seriously, after the first day, I traded my cute sandals for my tennis shoes. There are a couple of places inside to eat but we didn't try them. A very busy Starbucks is in the lobby. Us fellow Penn Staters feel especially at home with the replica of our beloved Nittany Lion sculpture in the rotunda. A life size replica of our mascot sits on an outside bench just begging for a photo shoot. If I ever need urgent medical care while in town visiting, there will be absolutely no question on where I'll go. Hershey Medical Center. It's undoubtedly one of the best. And, to the staff - thank you from the bottom of my heart for saving my mom. Bless you all.

A state of the art Medical training facility under the Penn State University doctors and medical…read morestudents. The facility is large, like big as all heck large. It is well maintained, cleaned, and up kept. The ER is a little slow if you come in on a Saturday, but the staff (on all aspects/positions) are outgoing, knowledgeable, and wanting to educate you on what they are doing/have done and the options that you have. With that said, the care is exceptional. The nurse staff is beyond amazing! The care was contributions, present, and working to provided the best care available!! Going to the hospital is NEVER easy and not something anyone looks forward to, but I assure you that you are in good hands here!!

I guess it is never fun to write reviews about hospitals or medical buildings. My husband and I…read morevisited the Alex Grass Medical Sciences Building today, due to unfortunate events. I was very please with how the staff treated us, from greeting us to helping us get around the massive building I felt the care and compassion from all the staff members we connected with. I was very emotional at my visit but was met with support and understanding. I know that not every staff member understood why we there but their smiles and kindness went a long way. I was grateful for the grace I felt today.

Now I understand that hospitals are busy during the pandemic BUT that does not give the nurses…read morerights to treat their patients like complete crap! Like we're making things harder for them when asked for help! I wish I could of gotten this nurses name but did not she was the rudest nurse I've ever dealt with and hope I never have to deal with her again a day in my life!

I had a nuclear stress test and heart catheterization done at the Ortenzio Heart Center. These…read moretests were suggested by my Cardiologist since I was experiencing some shortness of breath when walking in my neighborhood for exercise recently. I hadn't had any tests done on my heart recently and it seemed like a good idea since I had 3 stents placed in my heart back in 2007. After an Echo cardiogram and the nuclear stress showed some problems, the next step was an appointment for a Heart Catheterization at Ortenzio. It was after this test that Dr. Connelly told me that I would need Heart bypass surgery since that was the best way to remedy the new blockages. Surgery was scheduled for February 18,2025. Every one at Ortenzio was great! Some names I have managed to remember...Dr. Connelly, Erin, Naomi Katey, Eric....and all the rest who took care of me whose names I can't remember a great big THANK YOU! You are members of a Top Notch team, professional, courteous and caring. I will be forever grateful! John (Chris) Turner Harrisburg

I had to have a medical procedure that prognosis was slim. We drove the extra 80 miles to Ortenzio…read moreafter online research of this facility. Everyone was right too. This place is awesome and the staff are truly the best and some of the most friendly and knowledgeable. They were also compassionate and caring. This place along with staff doctors saved my life and I thank them. It absolutely worth the drive to come here for your needs.

I went to the emergency room with swollen feet and painful legs. I was admitted into the hospital…read moreand told my heart was only working at 30%. Five days later I was released from the hospital with swollen feel , extremely painful legs and my heart still working at 30%. ......................So, the only thing that happened in those 5 days was my insurance company was charged approx. $100,000.

My husband fell and was taken to West Shore Hospital on a Saturday afternoon. It turned out he had…read morea spiral fracture of his lower right leg. The staff - doctors, nurses, aides, technicians, everybody- were great. Ended up having surgery and stayed there through Thursday. The level of care was exceptional. Couldn't have asked for more.

My father is in the Helen M Simpson rehab. We are thrilled that my father gets 0T and PT all…read morethrough the day. He is busy and very motivated to get stronger and improve mobility . The staff is challenging him (at an appropriate level) and recognizing his weaknesses. I am impressed by the staff and how they working towards immediate improvement and establishing future goals.

ENT Group at Hershey Med Center denied an appt even though their website infers no referral needed…read more Primary dr not available. Have lost all hearing in one ear and concerned it may be Lyme related which has more positive outcome the sooner its treated. Does not seem to be care for the patient as a first priority.

I've been going here for about a year now for regular medical appointments and tests. I can usually…read moreget in within a day or two and that's a real plus. The staff are friendly, nurses are nice and the doctor and PA are absolutely great and very thorough. The Geisinger and Holy Spirit merger have elevated health care in this system to a new level. The combined resources make for an excellent and efficient system for care, testing, and referrals. I highly recommend this doctors office for a primary care physician.