My company mailed me a new laptop through UPS. UPS delivered it to the wrong address despite the given address being correct. I called UPS to file a claim and open an investigation. The lady I spoke to said the package was delivered 19 feet away from my home. However, I did not recognize the door from the proof of delivery photo. I was told I would receive a call in 19 minutes and I didn't. The next day I receive an email saying the claim had been closed because they could not contact me. I call them again to find out they did not ever get my number which I then provided. Not even 5 minutes later, I receive a phone call from a number located in Florida. The person on the other line was nearly impossible to hear. It was as if they were 30 feet away from the phone whispering. What I was able to make out is that it was UPS calling to ask if I had received the package which is odd considering I had just called them to tell them I hadn't. After asking the person on the other line to repeat themselves several times, they hung up on me. I called back to find it was a disconnected phone line. Then I receive an email stating the package was delivered and the claim was closed but still no package. I called UPS again to REOPEN the claim for a 2ND time. I never received a call but received ANOTHER email stating the package was delivered which hadn't. This company and its associates clearly do not care about solving their own mistakes. They must be putting too much pressure on their own delivery drivers that they're not able to take the time to make sure their delivering items to the correct address. Instead there's a push to deliver packages as quickly as possible whether to the right address or not. This is a company that should be held responsible for the lost expenses they put on other individuals and companies. read more

Per the security staff at the employee parking lot (as well as the UPS agent on the phone that I spoke with) today, this location is now *PERMANENTLY CLOSED*. If your delivery address is serviced by the Baldwin Park UPS hub, you apparently no longer have any means of remediation if 1) UPS attempts to deliver to your home when you are not present, 2) a signature is required, and 3) the shipper does not permit rerouting to a UPS Store (etc.). At this point, I am no longer comfortable choosing UPS as the carrier to deliver goods to my home, and would rather try my chances with USPS and FedEx (or even better, Amazon). **************** Update 7/22/2024: I was able to get a 4th delivery attempt and obtained my package after verbally agreeing to a release waiver with a UPS customer service rep over the phone. That said, we discovered that a signature was never needed for this delivery in the first place, and (based on Ring Cam footage - or lack thereof) the UPS driver involved in the first three "attempts" never even rang my doorbell or knocked on my door to see if I was home during those three "attempts". Absolutely ridiculous. UPS, if you're somehow reading this, you need to do better for your B2C customers. read more

All the other one star reviews are true!!!!! This all happened to me and I have lost confidence in UPS service- My delivery so far per my screen shots and not the updated UPS bs- 10/10/25 - Arrived UPS facility - Baldwin Park, Ca 10/10/25- Processed at UPS facility - - Baldwin Park, Ca 10/10/25 - Package out for delivery 12:30-3:30 10/10/25 - Package out for delivery update now - 4-7pm 10/10/25 - The address label is illegible, may delay delivery, We're attempting to update the address. NOTE- my address has not changed and is easy reviewed by tracking number and only the label is seemingly illegible. 10/11/25- - The address label is illegible, may delay delivery, We're attempting to update the address 10/13/25 - The address label is illegible, may delay delivery, We're attempting to update the address 10/14/25- The address label is illegible, may delay delivery, We're attempting to update the address 10/15/25- The address label is illegible, may delay delivery, We're attempting to update the address 10/15/25 I personally CALL UPS customer service. They talk to the UPS facility in Baldwin Park Ca. UPS facility now has the "correct address" NOTE: the delivery address has never changed and was easily reviewed by looking at the tracking number in the system. Customer service representative states that my package will be delivered the next day on 10/16/25 10/16/25 - Package on the way, out for delivery by 9pm 10/16/25 - I am personally tracking the delivery with the online map via UPS. UPS truck pulls up outside my house and I am standing there waiting approximately 6pm. Driver checks the back of his truck and then tells me my package is NOT in his truck and is very sorry. States he only has four more deliveries and they are all envelopes (my delivery is a "larger" package weighing about 45lbs). He apologies and states maybe it will be sent out individually later that night or attempted on 10/17/25. Note- UPS map is still tracking my package with his truck for the rest of his deliveries. 10/16/25- I check UPS tracking later that evening and the update states package is delayed and will be delivered on 10/17/25 10/17/25 - The address label again is illegible. Tracking site asks for updated address. I click on the available link (no link offered last time). It has my correct address and a place for adding a revised address. I click on use this address which is my ALREADY correct address. The one that supposedly was used on 10/16/25 with the "ghost" package on the delivery truck? 10/17/25 - new update via UPS- Address change requested "we received a request to modify the delivery address". UM NO! I just selected use same address as original. WTF UPS!!! 10/17/25 - "Estimated Delivery" The delivery date will be provided as soon as possible based on my "requested" delivery change. WTF!!! Note I called UPS customer service on Wednesday, 10/15/25, and supposedly this was all figured out. It was even being TRACKED as on the delivery truck on 10/16/25. I asked if I could PERSONALLY go pick up the package at the facility but it was stated that this UPS facility is NOT open to the public. Well, if my package is there, I can do a better job than the UPS employees working there on getting my package. This whole "Address if illegible" is a lie. Pretty sure some UPS employee is steeling my package. The employees at the Baldwin Park Ca facility cannot seem to figure this out on their own. If you look up my tracking number it gives you my address. Same address that every other UPS delivery comes to. If the LABEL on the package is illegible, AGAIN, then how was it supposedly put on a truck and trackable yesterday? My delivery address is not incorrect. It is supposed that the address on the label cannot be read. Really? read more

Constantly with every package shipped UPS if my regular delivery person is not on it I will get weather delays and cannot be delivered so now I am requesting to be held for me to pick up and that does not work either UPS has been nothing but a problem for me especially during this Covid crisis and now that it is lightening up, actually going to take time off and go on vacation and some stuff I ordered for the vacation is still being screwed UPS. Highly recommend alternative shipping solutions to get your items in a timely and efficient manner do not use UPS. read more

Well I didn't think I would find so many negative reviews for their main sorting center for the SGV, but here they are. My review is based on the drivers that come out of this place. On 3 occassions, they have failed a simple delivery. 1) I ordered some items from Macy's a while ago. Tracking the updates, it said it was delivered and left by the front door. It was not. It was only after 3 days that I realized the driver threw it over the side fence into my backyard at a place where I seldomly go to, because I always access the backyard through the patio doors. 2) I ordered from another retailer. The website showed delivered, left at front door and again, nowhere to be found. I checked every inch around the house, and it's a big box so unlikely it's under a bush. 2 days later, a neighbor brought it over and said it was left near their side gate. 3) A replacement item was shipped, and yet again it showed delivered and left at front door. Except it wasn't because my security camera didn't pick up any movement, and my ultra sensitive dog would've heard the truck and barked. We were home at the time they claimed to have delivered it. Their customer service is useless. After a chat, they said they will send me a link to file a claim. Turns out, it's just instructions and it's the exact same wording as their website. Then he tells me I need to wait 24 hours to file a claim. Then I found out I need to create an account to file a claim. Within 24 hours after I filed the item lost, I got an email requesting for documents that only the shipper has, not the recipient, since I never receive the package ... Hello!! McFly, anyone in there!? When I logged on, it shows the claim is closed because they cannot find the package. I thought I already know the package is missing, which is why I contacted them. So their drivers are absolutely poorly trained because they're batting a 100% failure rate with my shipments. I am missing a replacemtn product and the shipper doesn't know what's going on. Maybe Amazon should go into the shipping business because they have always been on time, take a photo of the delivered package as proof, and never misdeliver. read more

UPS Customer Center - No kidding. That's why I filed the claim, because your driver lost it. (See my review) - Shipping Centers Near Me - Baldwin Park, California

If you've recently purchased a cellular device from your carrier. And it's reaching you via ups. Please be sure to check that said device is in package. Wife received package from ups, didn't check it out. I arrived later in the afternoon 11/02/23. Said "this feels kind of light" and sure enough it was light, missing the device. I'm sure it's not a first time occurrence with this UPS because to the eye you wouldn't think anything of it. Taped up properly etc... now to the phone package it was carefully removed without damaging packaging. Comes with (2) pull able seals, just had one intact. I guess they pulled one and Pried it open and slid the phone out. From seeing that I wonder how many other victims this has happened to. Final conclusion, double check your package and make sure your device is there. read more

UPS Customer Center - Tampered box, resealed with tape. - Shipping Centers Near Me - Baldwin Park, California

See all

I have all the proof and ring videos the driver never came to my home to deliver and he took it back to this HUB and it's not "missing out of the box" these people steal over here I already reported to the BBB and to the authority the person who's responsible for this situation is "Patricia", "Cinderella", and "angel". These people need to be removed and investigated through the authority for stealing customers package I have all the recordings and the proof and witnesses of this case when I spoke with Cinderella she was acting like my package was in the truck and she later switched up and said it's lost or stuck at the belt and when I called this morning 1/15/2025 she said she cannot help me anymore and kept hanging up on me I have all the voice recordings and footages of ring camera driver never showed up, also I know Cinderella and patria and angel got something to do with this package that's belongs to me because they kept asking what it is and kept all the information I needed and just hung up on me. DEAR MANGER BRUCE I hope you get this message and reach out to us because I'm not the only person that is affected by this from this same location hub with same desperate people like Cinderella and Patrica and angel. 1/19/2025 please don't let think go unanswered im still working on to have them investigated and put them in prison who is responsible and continue to steal other people's package at the establishment it's not the sender it's these guys they act like they go by your house "suppose" to sign even though I have a ring camera they never showed up asking fro sign anything , and then after they take the package back the box is empty and items are missing, don't let this continue guys let's get together and take these guys down read more

UPS Customer Center - Shipping Centers Near Me - Baldwin Park, California

See all

I was scheduled to receive two-bed frames on 8/13, but I got a message saying delivery couldn't be completed because no one answered. I reviewed footage from all three security cameras, and none showed a UPS driver attempting to deliver the items. Today, 8/14, I received another message stating that no one was home to accept the delivery. Once again, my cameras showed that no delivery attempt was made. The wait time to speak with a representative is absurd (40mins). For anyone considering using UPS, I recommend looking into FedEx or USPS instead. Additionally, it's showing that the delivery is being made to a Baldwin Park location, even though I live in Covina! read more

This place is closed and the 800 number told me to drive here so I wasted an hour drive for nothing

I called this center because I saw this is where my package that got stopped in the mail was. While I am not sure what the mix up was, I had this lady named Lilly help me out and she was very professional and kind. She got my number and went to find the issue and get it resolved and called me to tell me she found my package and she would get it shipped ASAP. She did exactly what she said she would do and called me back and said the driver had just left it at my door only a couple of hours later. Thanks UPS but thanks Lilly, your customer service is what every company should strive for! read more

You need to train your drivers to read addresses. This is not the first time i keep getting my packages delivered to Benbow St when the shipping label clearly states Benwood St. Read the address correctly and deliver it to the right house. IDIOTS!!! read more

Employee/supervisors scam! Beware. *the below info was provided by a source who works at the UPS location in Baldwin Park. Employees/Managers here will steal your items/sell them and make false claims from "sender used bad zip code, delayed delivery, lost package, etc." everyone is in on it. A two year old child could offer better customer service. So that sh*tty 1-800/1-888 number is useless. Baldwin Park UPS doesn't have a working phone, according to the voicemail when you attempt to reach them. I've visited this UPS store in the past, and I felt like I was walking into rival gang territory. If you can, opt out for pretty much any other delivery service, but UPS... they are useless in every way. read more

Baldwin Park UPS- "Where Packages Go To Die." This is by far the worst UPS location I've ever dealt with with. Whenever I see that my packages are heading here, I already know I'm not getting it. The package will either be returned to sender, lost, or stolen. Customer service is non existent. This location even has the weirdest hours. It's open from 8am until noon. I mean, it's supposed to be open during those hours, but I've come here at 11:45 am and the gates are already closed. Im currently waiting for an overnight package that was out for delivery 6 days ago and now it's "processing." read more

My package was out of delivery from Baldwin Park on Tuesday, 6/2/2020, and then I got updated the status on website around 10pm that it was on hold due to emergency situation. On Wednesday 6/3/2020, my package was out of delivery again. The same situation happened again, the website updated around 12 pm, my package on hold due to an emergency situation! I don't understand! I can't believe my package arrival at Baldwin Park two days ago and out of delivery twice! And now, still on hold!!! read more

See all

Today, I entered the UPS Center to drop off a package. As I made my way to the drop-off counter, a woman, whom I assume was an employee, approached me with an unpleasant attitude. Despite not being at the drop-off register, she grabbed my package, causing it to flip and fall. I reminded her of the proper handling procedure, especially since my package contained a TV with handling labels from the original manufacturer. This incident prompted me to leave a review the same day to express my concern about UPS's handling of customers and their packages. I suggest UPS review security camera footage to address the unprofessional behavior of their workers who disregard handling labels on packages. To UPS Customer Center of Baldwin park read more

Horrible customer service! I ordered a product online and when it arrived it was damaged. I spoke to the seller and he told me it was damaged in transit and that this is a regular problem with UPS. Seller told me he would fix it and resend it. It was scheduled for delivery on Friday. The package never arrived and now says it's in Ballwin Park, but won't be delivered till Monday. Unfortunately I will be out of town next few weeks so I decided to go to the Baldwin Park warehouse and pick up the package which I have done for many years. When I arrived I noticed they have now closed the Customer Service pick up area at the Baldwin Park warehouse, which makes it more difficult for customers who are unavailable when deliveries are made. I called customer service and after going through many automated messages and finally managing to get a hold of Customer Service agent, they tell me that there is nothing they can do and I would have to wait till they decide to deliver it. UPS has really gone downhill with piss poor delivery/customer service. They used to be the premier delivery service, but now they are at the bottom of most delivery companies. What a shame! If possible try to use another delivery service carrier that actually cares about their customers? read more

This UPS center is absolutely terrible. I am glad the experience I have with my Amazon shipment is the same as what many reviewers here had. Basically, if you have your package transited to this UPS center, the tracking number is practically useless. My last Amazon shipment was "Out for delivery" every day for 3 consecutive business days last week, and at the end of each day, the status went back to "In transit". I could actually track the UPS truck carrying my Amazon package during those 3 business days, but the UPS drivers never bothered to deliver my package. Every night, I received an email from UPS choice that my package is rescheduled to the next business day. Finally, my package arrived after taking a vacation in the UPS trucks for 3 business days, and I no longer needed it because of the super late arrival. I already had to purchase a similar item from a local store. I filed a complaint to Amazon about this, and thank goodness, I got refunded, but my incoming Amazon package, which is less time sensitive, is transited in this UPS center again unfortunately.... It was out for delivery today, but this time, I was not given the tracker to track the UPS truck carrying my package. At the end of the day, it's back in transit again. I am sure my incoming Amazon package will also take a vacation in the UPS truck for a few business days before it is finally delivered to me, just like my previous Amazon package.... I wish this UPS center would be closed for good so that all my incoming packages will not get transited to this UPS center anymore. It seems that this incident happens very frequently lately, based on the reviews here. read more

UPS Customer Center - Shipping Centers Near Me - Baldwin Park, California

0 Stars if i really could.... i would highly recommend you avoid this place at all costs. What kind of opening hours is this? I'm a first responder working monday - friday and they aren't even open on weekends. How am i able to pickup my package? This location was the only place available and its pretty far from my house..... read more

UPS Customer Center - Shipping Centers Near Me - Baldwin Park, California

Imagine a business providing a service so unacceptable, that drove a customer to write their first ever Yelp review. This is me. My experience started when I had ordered computer parts and my package was sent to this location. I was anticipating my package's delivery, as the tracking said it would arrive by 9:00 PM, but it did not. However, I was patient because I understand there is a pandemic, so I allowed for 1-2 days to pass before I reached out to customer service. UPS customer service was not quick, but they were responsive. However, I realized that the representatives do not know any more information than me and proceeded to wait a few more days for the package. After not receiving my package for about a week, I filed a claim with UPS and my shipper. I thought the experience would end there. With that experience, I decided to put it pass me, and deem it as "bad luck". The order was still significant to me, so I re-ordered the item again, but it did not come again. At this point, I am extremely frustrated with UPS, and did some research. This is how I ended up on this yelp page, writing a review. After reviewing yelp reviews for this Baldwin location, I understand that it is this specific location that is at fault. Many reviews I have seen have been 1-3 months old, but I want to bring awareness about this location. As of 08/08/2020, I have experienced the same terrible customer service as many other yelpers, and this location has NOT improved at all. If possible, save yourself the trouble and mental distress of getting a package delivered to this location; you won't ever see it. read more

... What are the drivers doing? I had a time sensitive package but I didn't receive it within the two days I expected it to arrive. The tracker showed that it was out for delivery but I didn't receive until the very next day. In addition, I stayed home all day to make sure I wouldn't miss them. Instead of getting a doorbell ring like UPS usually does, I got nothing. I walked out constantly to double check since my package was expensive and I didn't want it to get stolen. It turned out they threw my package in front of my gate where anyone could easily see and take. I also had another package that should've been delivered that same day. I tracked it and saw them rescheduled it's delivery twice. Now I need to wait 2 more days... Update: I finally received my second package. Again, the delivery person did not make an attempt to hide the package or walk to my door when I was home. They just left it at my gate door again. What's even more damning is that my packages looked like it's been opened... this is the second time that this has happened... seriously? I can't trust this place. read more

UPS Customer Center - Shipping Centers Near Me - Baldwin Park, California

See all

I can't stand how inept UPS has become. I dread every moment I receive a tracking number for an online order that turns out to be UPS. Two years straight now; I have not received my shipments on time (occasionally at all) when UPS "delivers". And more than half the paid-for-express delivery items are falsified about the delivery. Supposed to be delivered on the 10th. Messaged it was delivered. Didn't see it on my porch. Checked the tracking next morning and it's out for delivery again on the 11th. You guys are r'tarded and a waste. I hope Amazon crushes you into bankruptcy read more

UPS Customer Center - Paid for 3-5 business days delivery. Still getting falsified delivery notifications for this tracking number - Shipping Centers Near Me - Baldwin Park, California

Legitimately fuck you UPS. Fucked up my package got it delayed shipped it to a local ups access point only to delay it another week like wtf? read more

Was waiting to sign for a package all day. Driver didn't knock or ring bell. They then came back the following day and handed me my brand new iphone box and the box was empty with nothing inside. Someone at this facility STOLE my brand new iPhone pro max. Never use this company just a bunch of thieves. read more

Great spot to drop off packages! I use this spot to drop off orders for my small business. I have shipped out well over 50 packages from here and haven't had a problem. The packages arrive and they arrive quickly. There are carts that they allow people to use in case one has lots of merchandise to ship out. The staff is kind and they wish me a nice day. The staff knows how to manage the line so that drop offs are properly prioritized. The line here tends to be shorter than going to a UPS store and they are open an hour earlier. I do wish that they were open later and on weekends. This is not a full service UPS store so don't expect them to offer as many services as the UPS store down the street. Overall I like this location. They make it easy for a small business to send out packages. Thank y'all! See y'all again soon! read more

THE ABSOLUTE WORSE UPS LOCATION!!! The incompetence is real at this place!! How do you stay in business when you're constantly losing packages!? My recent package, which was coming from a jeweler, somehow "was lost" on the delivery date. Very suspicious. Anyone with common sense would think this package was stolen by your delivery person!! read more

I had an order of fresh/frozen did food scheduled to be delivered on Saturday, June 22, 2024. I was informed that my package could not be delivered until Monday, something that was not possible for my order to survive. I called customer service, after going through all the robot hoops of course, but when I finally reached a real person I explained the situation and she was right on it. She told me that she found my order and someone would be contacting me within an hour. That actually happened! A woman called from the Baldwin Park facility and told me she had my package and that she would be happy to drop it off to me on her way home that night! What a blessing! I have a whole new respect for UPS! This woman went totally above and beyond to get my order to me, it surely would have gone bad if it had to wait until Monday. There are still good people in this world, thank you so much for the excellent service! read more

I'm not usually one to write Yelp reviews, but this customer center screwed up my delivery so badly that I feel I must warn others about my awful experience... - On 12/2 when my 3 day select shipment was supposed to be delivered, instead the tracking updated to "failed delivery - adult signature required". However, no delivery attempt was actually made as I was home all day, and also have 4 security cameras and 2 doorbell cameras that confirmed UPS was never here. Not only that, but this shipment didn't even require a signature to be delivered, so they basically just made that up. - The tracking said that another delivery attempt would be made the next business day (which would be 12/3). However, by 12/7 there had still been no delivery attempt made, and so I started calling UPS. - Nobody at the Baldwin Park UPS customer center ever picked up the phone, so I instead got a hold of the UPS national support line. They called this customer center who then claimed my package was lost, and the phone representative recommended I open an investigation for it with them, which I did. - Two days later on 12/9, the investigation had turned up nothing, but the status of the tracking somehow updated to "returning to sender". Even though zero delivery attempts had ever been made. - Pretty upset at this point, since I had already been trying to locate this package all week (which was not eligible to be returned), I called UPS again to get to the bottom of it. This time, the phone support claimed that the customer center had "held" the package all week, and was waiting for me to pick it up - but were now returning it since I never did. Even though the tracking never reflected this, and the previous representative even told me it was lost. As ridiculous as it is, I would have happily driven the hour to pick it up but they literally never gave me that option. I was told I would then receive a call from the customer center to explain what exactly happened, but they never actually did that. - I was hoping that this was just an error in the tracking info, but the next day the shipment started moving back to the sender. Desperate to prevent this since the item was not refundable, I called UPS one last time to try to intercept it. They called the Baldwin park customer center again, who claimed to know what was going on. This time the manager of the customer center "guaranteed" that they would still be delivering this package to me, despite the changed tracking. They also promised to call back again that day, which turned out to be yet another lie and I never heard from them. - Today 12/13 the package has now been completely returned to the sender. Zero delivery attempts were ever made to deliver it to me, and I couldn't even get them to locate it in a week of nonstop calling, before sending it back. Easily the worst UPS experience I've ever had and judging by the other reviews here, I'm far from alone in this. If you live in an area where your UPS shipments go through this facility, I would highly recommend using literally any other carrier out there to receive your packages. read more

Hate that they are only open Monday-Friday 8-12, if you work how are you supposed to pick up your package

The management and employees of this location are disrespectful, rude, and careless of anyone but them selves. I work next door to this facility and my employees and customers have to deal with a unsafe conditions for 3 months every year. Respect your neighbors. The picture shows the UPS employees parking unsafely in front of our business, and thinking this is normal! read more

See all

Baldwin Park UPS Center will deliver your package to the wrong home and expect you to go walking around your neighborhood asking neighbors if they have your package. This was told to me by a supervisor. Their drivers can't read maps and deliver to the right home. read more

Waiting for my laptop computer. The UPS truck arrives and seconds later he vanishes. Sooo, I call the UPS place to reschedule for that same day. I explain my situation. He tells me, "NO..I can't do that." He tells me, "Delivery is tomorrow, or ya can come in after 7 PM." So, off I go to this place. The parking lot is dark... Then there's these guys working the counter... I explain the situation and they say, they can't remember me or the package. One guy seys, "Oh...I remember this guy and his order The guy comes back 25 minutes later with the package. I just sign, give them a stare. I stood for several minutes staring. Until they felt uneasy and both apologized. I said nothing, smiled and left. NOTE: The address is listed as Baldwin Park Blvd. The entrance to this dump off of Garvey Ave. read more

Our 10 packages have been on truck for 5 days???? Costco? Verizon? Amazon? Baldwin Park distribution center needs to be overhauled. Ask venders to send Fed-Ex or other shipment services. Ups has become 3rdrate service providers.... read more

My stolen iPhone is at this UPS customer center and they refuse to help me. I have been calling trying to reach a real human for 2 days now. I want to try and get my stolen iPhone before it is sent out of the country and UPS has been absolutely no help read more

They always secure my packages and release at my request. Theirs too many package bandits out there. I love their customer service. I'm very pleased with their service read more

I cannot believe how awful UPS in Baldwin Park is. I used to work here years ago and I actually was a driver helper for the driver who delivers to my house. This guy has had the package on his truck all week and has not made an attempt to deliver my package. He actually parked three houses down and I got a email saying my package was being delayed. My guess he's too lazy to get out and handle the package due to it being a bulk item. This is so ridiculous that the driver is allowed to not deliver my package and ups does noting about it. His reasons for not being able to deliver is because of "natural disasters" wtf? Update: I called the Baldwin Park hub and told me they are 3 weeks behind in delivering packages. Then I asked why they gave me false information of the package out for delivery. The lady then told me " we have no control of what the site says" then she sent for a supervisor to search for my package, then told me my package was no where to be found. This is going on day 11 from when the package was suppose to be delivered. read more

UPS Customer Center - All the times it was suppose to be shipped. - Shipping Centers Near Me - Baldwin Park, California

I have waited for five days for my package to be delivered. For five days I get this response. Can't anyone sort my package to be delivered? So I've called the local Baldwin Park service center and got no response from calling 5 times. I finally got ahold of Latesha who couldn't not answer my questions, but transferred me to Silvia who found my package in San Gabriel, why? All of my notifications have been from Baldwin Park. So where is my package? So I told Silvia I'll pick my package up at the Baldwin Park center and she said that I can pick it up In Cerritos? With? Not acceptable. I told Silvia to deliver my package or send it to Baldwin Park. She said that my package would be delivered today and that someone would call me between 10:30am and noon. It is now 12;25 an no call. So I tried to call the Corporate office in Atlanta and could not get a real person to talk to and worse, I got " you have made a wrong selection and was hung up on 5 times. I have not seen such terrible service in my life. There are people driving the trucks and I know that they have supervision, so how do they communicate? Obviously not by phone. I am thoroughly disgusted at this point and I refuse to ever use UPS again. I would like a customer service person from UPS to contact me, but I realize that there's no chance in hell of that happening. Whoever gets paid to run this business has so many fire walls protecting them from reality It's unbelievable. read more

UPS Customer Center - Shipping Centers Near Me - Baldwin Park, California

Trust me, you are getting 1 star just so I can submit this review.... UPS Baldwin Park!!! You suck!!! You've had my package since last week!!! It's been "on the truck for delivery today" all week!! I've tracked your truck all around my neighborhood and it conveniently skips my address!!! I've called 2 days in a row and have been promised a next day delivery date!! Today, I can't even get a human on the phone!!! You're liars and I cannot believe the service you provide!!! Now here I wait for a month supply of food that's probably been tossed and thrown on and off the truck like any other packages you handle!!! Get it together UPS!!!!! It's too bad you don't appreciate and take your job seriously especially during a time like this!!! read more

My package has been at the store for 1 week now and it just keeps getting scanned. I understand that you're short staffed because of the virus, but it keeps giving unrealistic delivery times. Please update your system so it gives an accurate delivery date as opposed to me just waiting for the item only to realize I need to wait 10+ days. I needed the item to finish my project for my client, and it's long overdue. read more

UPS Customer Center - Roadmap of how long it's been taking. It updates the delivery dates only to push it every time. - Shipping Centers Near Me - Baldwin Park, California

I made a purchase on Amazon. They are using UPS for this delivery. I've been tracking my purchase and it appears it was shipped from Tennessee on June 1 and made its way to the UPS facility in Baldwin Park, CA on June 3. For the next consecutive 3 days, I've received alerts my package was going to get delivered only to receive notices at the end of each day my delivery was delayed "due to weather or natural disaster." It has been bright and sunny, no natural disasters, nothing. I live in the city right next to Baldwin Park and it is literally only a 10 minute drive. There has to be more transparency from UPS explaining the actual cause for delays, not default explanations. read more

UPS Customer Center - Shipping Centers Near Me - Baldwin Park, California

Paid UPS for Next Day Air Service. Now has the same problem as others, package gets scanned every morning but never get delivered. read more

UPS Customer Center - Destination scan 1 - Shipping Centers Near Me - Baldwin Park, California

See all