I have used both their printing and shipping assistance. Service has been efficient, friendly,…read moreaccommodating and overall excellent! I highly recommend this business and staff.

Besides taking care of business you can have fun talking to Meena…read more She is helpful and cheerful. A real asset to this shop.

The guy (sorry, I didn't get his name ) that took my passport photo was very patient with me. He…read morelet me retake my photo and I was able to choose the passport photo that I liked. The whole process was pretty quick, Thank you!! Passport photo $14.99 plus tax Passport photo and digital $24.95 plus tax

Excellent service from the staff especially from Emily…read more They helped me ship my document as it was my first time to send to the Philippines via FedEx.

Young African American gentleman was professional, efficient, and courteous. He got my Amazon…read morereturn does within 1-2 minutes. Shoutout to him! I highly recommend this UPS store for level of efficiency!

Wish the owner works everyday. It's messed up, I arrived at…read more6:00 and the door was closed. I asked the guy just to drop a paid package off he refused.

FYI.... They don't do poster printing here. Waste my time.. I should have called to ask before…read morecoming

Debbie, the store manager is always so kind and patient when I patronize this location. Quality…read morecustomer service goes a long way!

Dropped in to notarize a document with no appointment. Service was fast, friendly, and inexpensive…read more I will definitely use their services again. Very nice local business.

Personable service and this is so convenient if you need copies quick. Many services available and…read moreit feels good supporting a local hometown business. The line was much shorter than the post office.

I like the UPS store and the reason I do !!!…read more They are Extremely Knowledgeable about Shipping and Logistics!! I had a I Phone I had to Return to T Mobile!! So I went to this UPS Store and they had me in and out in 5 minutes!!! Customer service was Excellent and Friendly!! For all these reasons!!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand Strong!!!!

Customer Service here is horrible. The girls at the counter are so rude, on their phones, and seem…read moremad that they chose to work here. SMH.

I strongly advise against returning items at the UPS location in Castro Valley. I had a very…read morefrustrating and concerning experience there. I returned multiple items, but Amazon only showed that half of them were received. When I contacted Amazon support, they confirmed that only part of my return was processed. Even though I had my receipt and provided the exact return location, they said they had no way to verify the missing items or investigate further. As a result, I was never refunded for everything I returned. Based on this experience, I highly suspect that items may be going missing at this location, which raises serious concerns about how returns are being handled. Management should take this seriously: improving monitoring and oversight of the return process could help prevent situations like this and protect customers. Please be cautious if you're considering using this location, the receipt alone may not be enough to protect you.

I had to visit this location 4 times in 1 week for returns and notary services. Each time we were…read moregreeted when entering, even when busy. The staff was sure to acknowledge all patrons and the pending wait time. Amber assisted with the notary services and was great! I look forward to patronizing this business whenever the need arises.

Went there to dispose old computer equipment, a laptop, old desktop, monitor. They required I buy a…read moremedium size box for $20, then placed the equipment inside the box. They take care of shipping it out for disposal.

Came here to purchase a HDMI cable for my computer monitor at the office. On a Friday during…read moretraffic hour. It solved my glitchy monitor! Woohoo! I was in and out of here pretty quickly.