I've had a po box for YEARS! they are helpful all the time! :) even when shipping can be a pain…read morethey sit there and try to figure it out even when we are both frustrated because technology is great until its not! lol

I received a package that had my address, but the wrong name. There is a common scam where someone…read moreuses your address, you give them the package because neighbors help neighbors, and you receive a bill later (if this happens to you please keep close watch over your banking accounts). The package says it's from Fedex, but there's some UPS info as well and the format doesn't really match either based on my experience in shipping. I plugged in all the tracking numbers with both logistics companies and they stated it wasn't theirs. Knowing that I reached out to the number for the shipper, Postal Connections, and spoke with Sherry. She asked for my name and number so she could research and get back to me - totally valid! A little while later I received a phone call from the intended recipient asking if she could pick it up. Which is a hard no, I want this tracked and I'm happy to do a RTS. So, Sherry shared my personal information with a random person that may or may not be a scammer. This person cleary has my phone number now, may or may not have my address, and I'm going to have to take extra time out of my day to figure out how to get this package RTS ASAP. To say that I'm displeased would be a serious understatement.

These guys are great. We needed a notary service quick. They do it. We had a PO Box with them 7…read moreyears ago and the guy remembered us! He did the notary, made some copies for our records and had the FedEx guy hold a couple minutes so the documents went out right away.

I would give negative stars but Yelp doesn't allow it. This Postal Annex is such a joke. We…read morebought a book of stamps and the price was $16!!! For an $11 book of stamps!! There is a $5 service fee! $5 DOLLARS as a service fee?! You can go anywhere and get a book of stamps for $11. If this place is gouging you on stamps what else can they be gouging you on! I would recommend to NEVER go here and use their services! What a rip off!!!!!

Always have a pleasant experience at this location. Staff is courteous, helpful and efficient.read more

The employees at this location are the friendliest and most welcoming I've encountered at any UPS…read moreStore. I usually go to the location nearest my home (off Andresen and 63rd) , but the last few times I've encountered not so friendly service and attitude when trying to return an Amazon package. I've actually been charged $1 (cash only) to return a package, which is inconvenient since I hardly ever carry cash. I rarely have Amazon returns and the last one I had I dropped off at Kohl's. This time Kohl's wasn't an option. After looking at reviews, I decided to give this location a shot. It's located near Panera Bread off Hwy 99. The employees were friendly, courteous and professional. One employee actually held the door open for me as I retrieved my package from the backseat of my car. So nice! As I walked up to the counter I was greeted with a smile and asked how my day was going. I've never encountered this at the other store. I told him I just had an Amazon return. He said no problem, scanned my return QR code, then handed me a return receipt. Painless experience. No extra fees or hassle for my package return. This will definitely be the UPS Store my husband and I will use for future services. Highly recommend.

I went here because it came up as the only place in Vancouver that does Canadian photos, as the…read morerequirement is very specific. The female employee was very helpful and pleasant to work with as I spent several hours there printing off documents in color as I was putting my packet of documents together in order to get them shipped out that day. After my photo was printed the lady wrote the date on the back of the photo, as required, in gel pen, which led it to smudge terribly. I brought that to her attention that they were very particular in the application process. I don't want to wait 8 months for my application for it to come back denied because they didn't use the correct pen. The lady agreed with me and reprinted the photos. She reprinted them again and then proceeds to use another gel like pen that created the same outcome- a smudged up date on the back. I said "it's doing it again.." Bryan, the manager, was within ear shot, listening to all of this, comes over behind the counter and says "what's going on...?" Lady worker says- "the pen keeps smudging-" He takes the photos, uses an alcohol wipe to take the gel ink off and begrudgingly writes the date in a sloppy manner, leaving tiny smudges of the old ink on the photo front and around the edge of the photo. Thanks? Meanwhile I had requested them to print a color photo of a receipt, she prints in grayscale, I asked for a printed copy of my drivers license and passport together in color- she makes the copy but the two pieces of ID are overlapping each other and part of my drivers license was cut off. I simply asked them to reprint these as those would most likely be denied causing my whole application to be returned. Bryan seemed to be annoyed with providing customer service as I asked him questions about needing to sign the back of my photos just to clarify. Instead of being kind and reassuring he was snarky and said "I've done 500 of these" I know what I am doing kind of thing...then he almost throws away the old UPS envelope that I brought in. The lady said they didn't have big enough envelopes so we had to ship it in the old one... I said "we need that envelope- you don't have the right size." Bryan, gets the envelope out of the garbage can and then begins to put my documents inside. I was watching him doing it and making sure was all good. Instead of a "thanks for coming in, you are all set..." he says rudely "we are all done here....you have your tracking receipt...." I turn around and leave "okay thanks..." I'm not sure why he was so annoyed but I must have hurt his fragile male ego. I don't recommend this place, make the drive to Portland.

Needed international passport photos, one of the few places that offers this service. They did a…read moregreat job of providing this service. Loved the personal touches in the store! The owner was very nice and easy to work with, will be using this shop for future needs.

Dropped off some Amazon returns using the QR code return…read more Service was great, they took the packages and scanned them into the system, and issued receipts for them. Staff was friendly, and helpful! Close by and convenient, and I suspect I will be be here occasionally.

horrible service. waited 20 minutes in line for the clerk to assist ONE customer in front of me. He…read morewas only sending one small box to Chile. All I wanted was two sheets of heavy white paper, so I could print a certificate. I finally left. The clerk never acknowledged us standing in line forever. Not going back.

Terrible customer service. Don't go here! They won't let you have your packages.There must be…read morebetter alternatives than this. My brother passed away and his Amazon packages were delivered to this Mail Room Plus. We have provided all the legal documentation, to allow us to collect his mail and packages, but they are holding the packages and won't let us have them or see what is in them until they decide that they are legitimate Amazon purchases. They won't tell us how long it will be before they decide, and won't give us a process for deciding. They have arbitrarily decided that we can't have them until they are convinced that they were not fraudulently ordered. This is an emotional time for us, having just lost our brother and we have so many other things to worry about and deal with.We don't need the added stress of having to beg Mail Room Plus to give us our packages that are being held hostage by Barney Fife and this thoughtless and callous store.

Currently working on a situation with the employee/manager. Dropped off packages phones to be…read moreshipped to T-Mobile a week ago. USPS never received them and with the wierd tracking numbers on the receipt the store gave us that don't even work for the store system they were never received. The store manger and employee are blaming in on usps. The emails on what they are saying and what the employee has told me are sketchy. We have filed a claim with T-Mobile who will be reaching out to the store. I will be working with T-Mobile and local police to track the phones and press charges to whomever at this facility stole my property. I mistakenly went here to support a local business only to after dealing with this mess to find other accusations of theft and complaints. Please do not ever come here.

Dropped off several pre-labeled packages for shipping... and they were very helpful. Took the…read morepackages for me, stated they could not do receipts for the packages but suggested I could alway track them with the tracking numbers. Close by and convenient.

I had no idea that this place charges over market rate for USPS mailings. Cost $6.00 to send an…read moreoversize envelope with a card in it to Portland, would've been a couple of bucks at the post office. Live & learn (won't be back). What a ripoff.

Simple and easy mail box service. Connie is easy to work with and helps you to know what the…read moredifferent rates provide for each box size. The stores shows it's roots there from the 1990s with eclectic merchandise. Rates for mail box rentals can't be beat.

You'd Save WAY More Money By Going To The Post Office, Very Pricey. I Believe The Manager Is Sue, I…read moreOverheard Some Nasty Things Being Said About Customers And Past Employees. Very Unprofessional.

Friendly and helpful service here--and a good place to ship something you don't want to pack up…read moreyourself! :)

This is a great little store. The employees are friendly and helpful. You can pick up packages,…read moremail packages, buy stamps, rent a mailbox, and buy cute little gifts.

A year ago this would have been 1 star because the old owner was awful! However, the new owner…read moreseems great. She owns two other stores, and the employees are soooo much happier!!! The store is cleaner and the experience of having a mailbox there is much more pleasant! I have had a mailbox here for 6 years. I wanted to leave before but it is hard to change your business address on ALL the different forms and this location was convenient. The experience I had yesterday was the best in all that time! Bye Mike... Not sorry to see you go!

I had been going to this UPS location for over 15 years and sending out 3 day delivery through UPS…read moreto the same address multiple times. The lady was rude and not informed at all. I drove down the road to a different location and sent out my package from there. They said they have never heard of this problem before. I will never go back. Horrible customer service...