The representative was rude and indifferent. She didn't even try to help resolve the issue. In a harsh tone, she said she couldn't help me and then hung up. The sender made a mistake in the postal code, but the package still initially arrived at the correct hub because the city and street address were written correctly. However, for some reason, it was then sent to the wrong hearby city, where they realized the mistake. Now I have to wait another 24 hours for the system to update and for the new stage of delivery to begin. My suggestions to pick up the package myself from any available location were abruptly rejected. I can understand system imperfections and even the incompetence of sorting staff, but I absolutely cannot tolerate rudeness from customer service representatives. read more

Customer care center does not exist so pick up our impossible. It is only a distribution warehouse and the phone line says nothing about it so that could be fixed. read more

I had a shipment for my photography business with models the flowing day, the box was shipped from NY, Next day air. Due to weather there was a delay at the UPS center in KY Where the airplanes depart for Sacramento. I went to UPS on Harbor where you use to be able to pick up items, however as of Oct 24, no longer able to do that. I saw Elektra, A wonderful young employee, going to work and asked for her help as this was my job on the line. She came out front with Shanna who was also amazing. Both kept me updated on where package was and Shanna even called my driver the next morning to see when it would be delivered and made it happen in perfect timing so I could still do the model shoot. AMAZING Customer Service and Elektra and Shanna are amazing employees that you are luck to have!!! Thanks so much for your kindness! read more

11/22/24, 1:15 pm The UPS delivery driver left the 2 air conditioners we purchased that cost $1,142.00 outside in the rain. Whomever the driver was could have put them on the porch out of the rain, or rang the doorbell which would have let us know they were outside in the rain. If these air conditioner are damaged from the rain, we will be returning them for a full refund. UPS customer service drivers should be trained to use the utmost care when delivering packages. Some of them don't seem to care about the companies goods or people they serve. read more

terrible ups store !!!! "albi" the store manager is a total a-hole !!! rude.... crude and useless ..... definitely had issues with losing packages .... slow long lines and no answers !?? stay away from this ups store ! you've been warned. read more

I was waiting for my package and watched the driver pull up, put a note on the front door of my building, and leave. He did not even attempt to ring my buzzer nor did he bother writing anything on the sticky note, no tracking number name or apartment number! I had to run 4 blocks to catch him at the next stop and he acted like I was putting him out making him get my package!! He said if a building has to buzz them in they do not bother. They cant ring a doorbell and be buzzed in? They should not accept deliveries to downtown Sacramento if this is true. This guy was literally lazy and rude, zero cares about customer service. Don't use UPS! read more

I always have trouble with UPS deliveries. When I need to sign, ill be there waiting and get a notification of "Attempted Deliver", Ive had this before - yesterday it happened and then they tried again today, I saw the UPS truck on the street this time and watched through the window, this lazy POS went in the back and grabbed the package, saw that it "Required Signature" looked at my gate, then went and put the package back and started to drive off before I ran out and yelled at him and got my package. DIDNT EVEN TRY TO DELIVER IT - I had to wait at home all day TWICE because of this lazy POS. read more

UPS sent several notices confirming a delivery window for a package that required that I be there to sign for it. I drove home and waited for 3 hours and they did NOT deliver as promised! read more

UPS is the worst. Marked packages as delivered when I'm at home and they aren't. Clearly they're stealing packages. Marking my address as not correct when it is. They're lazy and don't wanna even attempt to do their job. Extremely frustrating and terrible customer service. read more

So I have another order coming, which idk why it was sent via ups as the other half of the same order was sent via usps a day later. The package sent by Usps has already been received. Package being sent using ups was received in west sac on 6/17. Loaded on truck on the 19th. It was supposed to be delivered on the 19th but again, he circled around my area and went back to the hub with unfinished deliveries. Get an email that it'll be delivered Monday (6/22.) but nope, nothing. Then i get an email update saying it'll be delivered the 24th due to emergency situation or severe weather. Uhm it's sac. No severe weather here and what emergency situation? It's now the 24th and nothing. Then I another email stating that the delivery scheduled for the 25th may be delayed due to an emergency situation or severe weather. My package has been at the hub for a week now. This is getting ridiculous. And I've never had to sign for a package because I've ordered this item before (which was delivered via usps) so I'm confused as to why it was sent through a different carrier and that I have to sign for it. The package only contains a $20 cosmetic item! ‍ read more

UPS Customer Center - Shipping Centers Near Me - West Sacramento, California

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Customer service!!! Tried the website and calling but unable to resolve UPS delivery problem. If I know they are the delivery service I don't order a product. This one slipped by. Now can't get my order. Unable to reach a live person!! read more

Delivery and lost package tracking. Tried to reach a customer service representative, when package was not delivered. Almost impossible. When I did reach someone they seemed helpful but there was not a call back response as promised. Proof of delivery was not left and when photo did come in, the next morning of the package,it was not my porch and obviously not my package. Box was too small. I needed products for a gift. I was not at all happy with the wait time to track lost items , as it was past the date of when I needed the gifts. I realize it's a busy season and mistakes can be made but I now have to reorder everything I need while waiting for package to be found or not. read more

I was expecting to receive a package and it's somehow has been delayed, still being sorted or push back, on its way to the truck to be sent out and time after time its miraculously delayed. What's the point of having customer service and call center when they can't coordinate with ups with their own company and being informed that my concerns or message was never relayed to whomever is responsible of handling packages/ mail. You guys should hire qualified people who know what to do. Get a grip CEO so important can't speak to him about it read more

Where is my package????? I wasted my day waiting to receive 2 small packages that were to be "delivered" by 7pm. We made plans around this delivery that rwuired a signatire. Then at 6:53pm I get an Exception text. ONLY TEXT I've gotten with an update after signing up. It says they attempted to deliver but Missed because we weren't home to receive the package. Complete BS. We were literally next to the door the entire time, At the 6:30pm time they claim to have shown up (Nothing on our camera, and nothing in our Ring Camera by the way) we were actually outside BY THE FRONT DOOR at the time they claimed to have attempted to deliver it. Worthless. read more

I noticed that the brown truck comes on my court every morning before 11am, and today was no different, I placed and order last Friday and was just delivered on time per deliveryman, Edwin, thank you ups for your prompt action. read more

I enjoy online shopping and in result of that I am familiar with many different delivery carrier services from UPS, USPS, FedEx and DHL. With that said, this has been my WORST experience dealing with an deliver carrier. I'll try to keep this short and to the point. I typically track my packages online so I know when to expect my package. I knew last week the package was going to arrive a day earlier than excepted, that was good news. First issue: Turns out the address was correct on the label, which was strange since it was correct in my email confirmation. Fine, no problem, I called UPS the same day to have that corrected in their system. I corrected in their automated system and was paranoid so decided call again and confirmed with a live person that the address was indeed updated. I then monitoring their online tracking system to ensure that action has occur. Talk about mistrust, I guess I just wanted to make sure it was good but it wasn't! Monday rolls around and I check my tracking and the SAME ISSUE was updated in their online tracking system. I have to say I was upset when I called UPS again and corrected the address again and was shocked they told me there was no record of first two calls to correct that issue. You would think this was the end of it. Another day goes by, the driver puts in the system that "THE RECEIVER NAME IS INCORRECT". I called UPS again and again no info was provided and what the issue since I have been living in same building for 3 years and never had an issue with delivery. I called 2 times that day to follow up because now I really want to get to the bottom of it. My second call on the third day I told UPS I would pick it up myself because I do not want to call them on the 4th day. In addition, I spoke to the apartment manager who receives the packages at the front desk and was told the driver refuse to go upstairs to drop off the package in the apt parcel pending lockers. Never have I once received a delivery notice on my door. If I received a door tag letting me know I can pick up the package that would be helpful! Isn't is protocol to leave me a door tag? I never received a signal door tag. I only knew about the delivery issue since I track my packages. My biggest issue was the misleading information put in their online tracking system, no door tag notification, and lack of communication with their customer. I hope no one else needs to deal with this kind of drama over getting their packages. read more

UPS Customer Center - I called 3 days with my corrected address and package still remains undeliverable - Shipping Centers Near Me - West Sacramento, California

I've been waiting for a package containing a very rare and expensive pocket knife for far too long. First, it sat at the UPS facility it was dropped off at until the day tracking showed that it would arrive at my house. Then it moved super slowly and then a "train derailment" delayed it by a further day. Two days after the "derailment," it said that the package had arrived at a hub two hours from my house where it proceeded to sit for two more days before I finally got sick of getting the runaround from every UPS employee I have spoken with and opened a lost package claim yesterday. The second I opened the claim (which UPS said was opened at 3:50PM but I opened it on my lunch break at 12:30PM), I got a notification that the package was at the UPS store just up the street from my house. I went to that store today only to be told that my package was not there and that packages don't even get sent to local UPS stores before going out for delivery and they gave me the phine number to UPS customer service, where I proceeded to sit on hold for an hour before my call was dropped without even getting to speak with a representative. As soon as I post this review, I will be contacting the Better Business Bureau because UPS is clearly being dishonest and either protecring someone who stole or lost the knife and refuses to own up to it. Either way, UPS owes me $531 for my blade and I will make sure I'm paid what is owed. I'm also going to stop doing business with UPS and any web site that ships using UPS and will be posting a video to YouTube as well to try and prevent as many people as possible from dealing with this incompetent and dishonest mail carrier. read more

Worse customer service on the planet, as in no customer service!! Also impossible to reach a human either locally or the 800 number. UPS website is a joke!! read more

I don't get it. I live less than 12 miles from their largest distribution center. My package arrived there yesterday and yet it gets shipped to their Lathrop center (over 60 miles away) and I get a "due to the coronavirus, shipment has been delayed". It's sad that a company will use this as an excuse for making a mistake in their own process of shipping. You only have one job! Maybe you should learn how to do it! UPDATE... Now my delivery won't make it til next week (hopefully it makes it period).And you guessed it!.... It went right back to the West Sac distribution center again! Look at photos below for timeline. UPS SUCKS! TO ALL BUSINESSES... PLEASE STOP USING THEM! read more

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Package was supposed to be delivered yesterday. Needs a signature of acceptance of the item. Website indicated 'on it's way' only...Check back tomorrow for updates. Phone calls went to 'robot' only and refuses to allow me to talk to a representative. Today, Saturday, I received the same message as Friday. I got another message saying to check back tomorrow. I cannot sit around waiting for this package to arrive with zero updates on it's expected delivery. I signed for updates to be messaged to me but absolutely NOTHING so far. I will insist on another carrier the next time I am having something delivered. UPS a MAJOR FAIL on this day. read more

Well as of today ups shipped my package back too southern California..basically back to the original shipping address, it was in Sacramento for 2 days and it could of been delivered 2 times. But some idiot put the package in a bin to be shipped back to the. original destination. Ups has always had problems like this they make your life Hell. Ive been dealing with Amazon now. They have refunded me. My point is don't use ups they have the worst reputation of any shipping company. FEDEX IS THE BEST. read more

I will say ups is the worst shipping service I have ever used in my life I am considering a law suit after the gross mishandling of thousands of dollars worth of inventory for my store Their customer service is full of lies each person has had a different answer and no one even knows their own policies Hands down the worst company to use read more

Companies or Consumers shipping products should avoid using UPS. Not only do the not know where your packages are at after 4 days of the system stating it is out for delivery but customer service agent unable to call facilities directly to have them investigate. There entire system and processes are archaic but more importantly this leads to an organization with extreme poor customer service. CEO and the Board of Directors need to rethink their business model, because the currently one isn't working for its customers i.e. the consumers. read more

They claim they cannot deliver my package because it's heavy. We have been waiting for a week for our package to arrive. Rather than deliver it their CS supervisor ordered it to be returned without permission. The center manager refuses to answer the phone or respond to numerous requests for a callback. I have gone to the head of my own company to request we use a different company for the 80k packages we send every summer. I did this because I do not feel UPS deserves our business if this is how the treat recipients of packages. I ordered a grill for my husband on Amazon. It was supposed to be delivered the Wednesday before Father's Day. My husband was off Thursday, Friday and Saturday. They could have been late and it still would have been ok. On Saturday morning I called to see if this item would be coming and was told we needed to wait until Monday. I asked that the center manager call me and they never did. On Saturday evening I called back and sat on hold for over an hour. A supervisor named Donn finally answered and caught a earful from me. His response was to cancel my package out of spite and make it look like Amazon has requested it be returned. I called immediately Monday morning and once we figured out what he had done another supervisor named Joy attempted to stop the return. Amazon and I have been given half a dozen different explanations. Everything from they canceled it to it's too heavy and was returned, to it will come tomorrow, and it will get there eventually. None of this is acceptable. Amazon has resent the package but it is unlikely we will ever receive this item. Whoever is in charge of the West Sac center deserves to be fired immediately. It is ridiculous to behave in such an unprofessional manner and refuse to do their jobs. I will take my business elsewhere from now on. The last large item they delivered was weeks late, damaged and missing parts. Someone needs to train this center how to do their jobs properly. Pathetic. read more

UPS Customer Center - The package we waited for weeks for damaged when it finally showed up. If the grill is damaged we will have a problem! - Shipping Centers Near Me - West Sacramento, California

Package was supposed to arrive on Wed Jun 24th.On Thur I was told it was lost. Then I was told it was not lost it world arrive on Friday.On Friday I had another package arriving( a day late) that was scanned in at 9:18am. The package from Wed was also scanned in at 9: 28am for delivery..okay so both are out for delivery.At 11:20am one package arrives. The other still says " out for delivery". called asked if was on a separate truck as UPS was already here. Told I would get a call back within an hour. No call. Called back and was laughed at and told no one was ever going to call me. Then Saturday it said" couldn't Deliver due to emergency situation or severe weather" Bull S.. the truck was here and the driver just pulled out one package not both. Don't lie.Horrible service. West Sac hub has over 5k BBB Complaints. One of their workers threatened to kill me at my job.. yeah all documented ... great employees. read more

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I've had a similar experience to that posted two weeks ago. I have an order that was scheduled for delivery from the seller for a Thursday, the package was delayed by UPS. The package status was then out for delivery on Friday by 12:30 PM. It's a package of high value that I need to sign for so I stayed alert all day and limited my time outside and on walks to make sure to be home. After 12:30 PM, there was no package or updated "follow my delivery" map. Then around 3:30 PM I received a notification to "follow my delivery" on the map. I proceeded to follow the delivery on the map for the next few hours to ensure I would be home. The truck was "in my area" around 5:30 PM. I watched as it stopped at the two apartment complexes down the street, then made a left turn, skipping my apartment complex and looping back to an area it had already been to. Then, around 6:30 PM I watched as the truck drove past my residence and did not stop. I then got a notification stating that a delivery attempt had been made, when in fact it had not. Even if they tried the office (which I live directly in front of so I would have seen) which was closed by this time, the office has signs stating they are not accepting packages and they must be delivered directly to residents doors. As soon as I saw my residence was skipped, I immediately called UPS general line to try to quickly get in contact with the driver. I was told there was nothing they could do despite the shipping center sill being open. They didn't even attempt to connect me with someone local. They "put a note in the system" so they could get back to me the next day even though they were still open. I was also told drivers "don't carry cellphones and there's no way to contact them" which is absolutely ridiculous because what if the driver has an emergency? I let the phone representative make the note and I called back immediately to try to get in contact with someone that would actually help me. It was almost 7 PM and the updated delivery window was before 9 PM so I was hoping the driver could be reached to figure out why they didn't actually knock at my door or even leave their usual note indicating they had. The phone representatives were rude and obviously annoyed that I was not giving up on figuring out why this incompetent driver didn't even attempt to deliver my package that was already over 24 hours late. The first phone representative told me my package would be delivered the next morning, Saturday, but by there third representative I spoke to, they changed it to Tuesday. I have a phone call scheduled for tomorrow morning with the local supervisor. Let's set if I'm able to reach an actual person that might know what's going on. I will update once I hear more. I have made a complaint with the Better Business Bureau and suggest the rest of you do the same. Update #1: I did not receive the scheduled call from a supervisor. My package was out for delivery again so when it was nearby I went outside and waited. I saw the UPS truck drive my residence without stopping AGAIN. I called customer service and they told me there was no record of a scheduled call even though I was told there was by two separate agents. I was now told my case has been escalated and I should be receiving a call from the local manager in one hour. I have been tracking the truck and it has completely left my town without delivering my package for the third day in a row. read more

The worst. The. Absolute. Worst. Can't find a totally straightforward address to save their lives over and over and over and over.

Can't trust anyone who wears brown shorts! These guys are the worst and if I was a hedge fund I'd be shorting them til the wheels fall off. There's no room for low level customer service and serious efffery around Christmas. Deliver a package by the time I'm out of the shower and to the door there's a pickup at Lichen notice. Nothing g for pick up that afternoon or Saturday. Thank for making sure my son's gift misses Christmas! "Nothing you can do" that's should be your slogan. Browns out in so many ways, I'm definitely a hater. read more

I've been dropping packages off at this location for years for my eCommerce business. It's great that this is the hub so your packages are sent on there way immediately vs dropping off at a UPS store that then has to be picked up by a UPS truck to go to the UPS hub. Staff here are always friendly and helpful. Packing lot has plenty of space and they also have four carts for you to use to haul heavy packages in. Love this place! read more

Ample parking. Needed to get a Saturday delivery out a bit late for the ups stores. Went here. Got in and got handled under 5 minutes.

UPS in general is not a great service. I would prefer FedEx or USPS. They have a terrible customer service and also automatic virtual speaker feels like its meant to keep people from getting to a live agent. The West Sacramento location didn't help me much either because they didn't know where my package was. It was lost and is still lost. It has been a month. The app showed that it was scanned out of West Sac and ready for delivery to my house however it disappeared and they are not good help. read more

Two stars for the guy who helped me being friendly and apologetic for UPS having its head up its ass as usual, zero additional stars for quality of UPS service. Went to pick up package which wasn't where it was supposed to be so it took 20 mins to find it. When FedEx and Amazin have you beat, UpS, you are really crap. read more

My daughter had a wedding this past weekend and her large flower shipment was delayed due to poor weather in the Southeast US. I worked with Amanda H. from the West Sacramento Customer Service Center to locate the flowers and pull them off the truck prior to delivery so that I could pick them up at the Customer Service Center. This saved one day in the delivery process and ensured that the flowers were on time for the wedding. Amanda was great in terms of her willingness to go above and beyond for my daughter's wedding. She kept in communication with us along the way and made it all happen. Our family truly appreciates what she did for us! Super kudos to Amanda H. !!! read more

Never had this problem with the UPS near my place on Greenhaven but somehow this time, this UPS in west sac is in charge of my package. It's been delayed over and over again for 7 days now bc of "weather/natural disaster." I can't get a hold of anyone who can tell me where my package is too. Just shut down this location or fire the whole staff/team and get new people, they're making UPS seem like it's OnTrac or USPS. read more

UPS Customer Center - Shipping Centers Near Me - West Sacramento, California

it first started when a delivery driver "attempted" to deliver my package even though my ring says they never came by my house. then they call me telling me to pick up my phone and that they'd be open from 9-10pm and they are closed. how does any of this make sense?? read more

Went missing at this Facility $$$$$$$$$$ Today is day 14 since I sent 2 return pairs of glasses to Eyeconic to have new lenses put in using UPS RS for both packages that ended up at this location. Both other packages had all the the identical processing info to 6:35 AM 03/23/2022 the other package was delivered to the destination where this package also was headed. PACKAGE #1 info ending in 8312 DELIVERED 03/23/2022 11:02 AM RANCHO CORDOVA. Out For Delivery Today 03/23/2022 6:35 AM Sacramento, CA, US Processing at UPS Facility 03/23/2022 3:58 AM Sacramento, CA, US Arrived at Facility 03/23/2022 1:40 AM Sacramento, CA, US Skipping multiple lines after drop-off on Drop-Off 03/21/2022 3:54 PM Murfreesboro, TN, US -----‐--------------------------------- PACKAGE #2 info. Ending in 6733 We're sorry your package was delayed. We are adjusting delivery plans as quickly as possible. 03/23/2022 5:36 PM Sacramento, CA, US Processing at UPS Facility 03/23/2022 6:35 AM Sacramento, CA, US Processing at UPS Facility 03/23/2022 3:53 AM Sacramento, CA, US Arrived at Facility 03/23/2022 1:40 AM Sacramento, CA, US Skipping multiple lines after drop-off on Drop-Off 03/21/2022 3:54 PM Murfreesboro, TN, US NOW WHAT! read more

This is the worst UPS shipping center I have had the misfortune of doing business with. They rarely show up when they say they will, they have lost packages, they don't follow my instructions, never call me back and can't seem to get much of anything right. Of the numerous packages I've had shipped through this UPS location, only a small number have been delivered without a problem. I've lived in other cities and rarely had trouble with UPS before. This location can't seem to get it together. Use another shipper for the Sacramento area. read more

i'm awaiting a package and ups advises me that the address is incorrect. i call them with the correct address (unit # was missing.) they correct it and tell me they will attempt a second delivery tomorrow. when i looked up the tracking # last night, it shows the package is being sent back to the sender. plus, they have no record of me calling yesterday. ups is garbage and i will surely not be doing business with them....EVER. read more

Horrible...a line full of people out the door with only one person behind the counter...I was there for at least an hour before reaching the counter. When I got to the counter, her signing thing wasn't working. Ugh. I would've never had to come here in the first place if the driver hadn't lied about attempting to deliver. I was home the entire day knowing that the package was en route. The rep on the phone had the nerve to make excuses. I am 1000% sure that no one bothered to try to deliver my package. This place sucks. read more

Don't call the 800 number-Direct line to speak to a real person is (916) 373-4015. I understand that the current conditions create delivery issues and there are many bigger issues than how quickly my package arrives. The reason for my review is that my package arrived at UPS in west sac four days ago. I got two different "out for delivery before 9:00 pm" notifications on two different days. At 9:00 the first day, the status had been changed to "out for delivery by 9:00 pm" the following date. At the end of the following day, a UPS truck pulled up at my house at about 9:00 pm. The driver told me that my package was scanned as being on the truck, but was not actually loaded on the truck. I called the west sac number above, and Andrew told me that this is very common and they have no idea when my package will actually be delivered. Andrew said they don't have the truck space or employees to keep up with volume. He said even if you get an "out for delivery" notification, you should call the office by 11:00 am to make sure it is actually physically on a truck. Again, I am not faulting the driver or warehouse employees. My complaint is sending notifications out for packages that are actually in the warehouse somewhere. read more