My parents purchased a vehicle from this dealership and paid for their car registration at the time…read moreof purchase, as expected. Unfortunately, what should have been a simple and routine process turned into weeks of frustration and poor customer service. Instead of the registration and tags being mailed directly to my parents, they were sent to the dealership without explanation. When my mom followed up, she was told the dealership had received the tags from the DMV and would mail them to her. When the registration paperwork finally arrived, the license tag had clearly been ripped off and was missing. We contacted Dave multiple times regarding the missing tag. Each time, we were told a replacement would be sent out "the following week." This happened repeatedly over several weeks. When we went in person to request a replacement, we asked that the dealership cover the replacement fees since this situation was entirely their fault. Dave declined and again promised to send replacement tags instead. It has now been two more weeks, and there has been no replacement, no follow-up, and no response to our calls or texts. We were told on at least three separate occasions that the replacement had been mailed, yet nothing has ever arrived. If it was truly mailed, why was it necessary to "send it again" multiple times? My parents paid for this service and do not deserve to be ignored after the dealership already benefited from their business. This level of disorganization and lack of accountability is unacceptable. At this point, we are pursuing further action, as this situation should have been resolved the first time. I would strongly caution others to be very careful when dealing with this dealership, especially when it comes to registration and DMV-related matters.

8/2024 - Long overdue post!…read more My hubby was in the market for a truck. Saw a vehicle listed on Offerup, a 2010 Honda Ridgeline. Contacted them through offerup and made the drive on a weekend. Came and was greeted. The battery needed to be charged and then we were off on a test drive. Did a thorough review of the vehicle and mentioned some items that would need to be replaced/changed and was able to get it down to a price that we felt was reasonable to pay. I get now this place has a bunch of 1-star reviews about maintenance of vehicles and alot is wear and tear (window actuators going out, tires needing replaced, oil needing changed etc.) When buying a USED vehicle, those should be things you consider before paying - ask questions. Our experience was great in dealing with this company both Google reviews and offerup at the time had great reviews. So take the bad reviews and keep them in mind but also ask your own questions. We also paid for the extended warranty! We did use it once and had a deductible, not sure if the extended warranty was worth it - the truck is still covered today but the amount of deductible & part that was changed was waaaay lower than what was paid for the extended warranty - it does give my hubby peace of mind though to have it in case a major repair was needed. Also...The offerup price was honored. My husband still loves his truck and is thankful for getting it! So thanks guys!

What I love about Best Quality auto sales, is the fair prices, variety of cars and how helpful the…read morestaff was! Jackie was very helpful at finding a car that I was in my budget and met my desires. I already recommended Best Quality auto sales to my friends.

The following is a letter I sent to Mark and Jackie:…read more Date: 07/20/2022 From: Pam and Mike Boehret To: Jackie and Mark Best Quality Auto Sales 8553 San Fernando Road Sun Valley, CA. 91352 Dear Mark and Jackie: This letter is to thank you for all of your support surrounding the sale of the 2009 Tacoma you sold us a few weeks ago. After purchasing the truck from you with a 30 day warrantee on the drive train, I took the truck to the Toyota dealer for a thorough inspection. They itemized a list of over $5000.00 worth of recommended repairs for everything imaginable. When my wife and I came to your office to discuss the matter, you quickly told us not to worry about the repairs and that you would take care of the problems. You sent us to your mechanic. Needless to say we were concerned but hopeful we had not purchased a lemon. True to your word (and no doubt you lost money on the deal) you paid the mechanic to replace all of the parts Toyota said needed to be replaced. Your mechanic, Gabe, was the nicest man and a pleasure to work with. He will be doing all of our service work in the future. Thank you again. Auto dealers don't always have a reputation for honest dealings but you folks standout as remarkably honest and trustworthy people. Sincerely Yours Mike and Pam Boehret

If I could give zero stars, I would! At first they seemed really like a quality used car lot. They…read morefixed a problem with the tire sensors and gave m me credit for a missing jack. Cut to--A year later, I try and resell my Toyota that I bought from them. It turns out it had been in two major accidents, had frame and undercarriage damage, and was worth a small fraction of what I paid. Then recently, I get a bill in the mail and a notice of a lien sale for the vehicle I traded in to them for the Toyota. Evidently, Best Deal Motors left or stored the car (I traded in) somewhere without paperwork and never came back for it or paid the storage fees. So now a car clearinghouse sent me a notice of $3000 owed to clear the lien on the vehicle I traded in to them! Luckily I still have the paperwork for the trade in. Ridiculous crooks!! Don't buy from them!

My wife wanted a newer truck than her 1995 Ford F150. We drive by this lot every day and kept…read moreseeing 2 Dodge Ram 1500 trucks that looked awesome. Finally went in and checked them out, the staff is extremely friendly and helpful. They let my wife drive a 2015 Ram for most of a day to check it out, and we took to our mechanic and he gave it a seal of approval noting a few issues. Took it back to the lot, they fixed the minor issues, and we drove it home that night with the deal and trade in we wanted. Couldn't have been a better experience! Even gave us a 30 day warranty, which I've never gotten on a used car.

Car buying in LA can be an exhausting experience. UNTIL you walk into Cars 4 u. Staff here is…read moreamazing and I got my approval in minutes. I want to share my amazing experience with the online market to make your experience easy and enjoyable, just like how the car buying experience should be. I've officially found my GO-TO dealership. After purchasing my second car from them, I couldn't be happier!

I bought a 2000 Lexus LS400 from here back in 2008. I'm still driving it! No pressure and I…read moreused my own financing. They even threw in a 3 month warranty and a free tank of gas!

I couldn't be happier with the experience! From the moment I walked in, I was treated with respect…read moreand professionalism. A special shout-out to Sal the pal , who made the entire process smooth and enjoyable. He was incredibly knowledgeable, patient, and never pressured me into making a decision. He took the time to answer all of my questions and helped me find the perfect car that fit both my needs and budget. If you're looking for excellent customer service and a seamless car-buying experience, ask for my guy Sal the pal!!!!!!--you won't be disappointed! Highly recommend this dealership

Happy Motors is beyond amazing. Not only did Sal make sure I found the perfect car, but he made…read moresure the car was in perfect shape (with a warranty to boot,) and ensured I was able to be financed. Ricky ensured the car was detailed and helped with every question I had, and then some. Buying a car with Sal, is buying quality and being treated like family! Thank you for making me the happiest motorist!

Auto Highway team did an amazing job! Never thought I'd ever be able to put a Porsche in my…read moredriveway, but autohighway made it possible! Now im sad when the drive is over. The team Went above and beyond to make sure the vehicle was in immaculate condition, and as close To new condition as possible. I can't say enough about the effort and attention to detail this team put into the vehicle the condition and overall quality provided was impeccable This isn't some typical "used car" dealer they take pride in the vehicles they are selling and are car guys thru and thru and it shows. Only issue I had was they refused to sell me the BMW 8 series with a "not for sale" sticker but I guess rules are rules. Thanks guys! Driving has never been this much fun!

Horrible experience attempting to purchase a SUV from Autohighway. I inquired about the vehicle,…read morewhile providing them with all of my information and allowing them to pull my credit as I was serious about purchasing the vehicle. 1. No one ever followed up with me. 2. They pulled my credit, but sold the vehicle to someone else after the salesman told me if they pulled my credit, then they couldn't sell it to anyone else. I felt like I was being given the run around, even after someone notified me they pulled my credit and I was approved. Finally after 3 weeks of the vehicle being painted and me being given the run around, this sales guy tells me that there were more paint issues and they was more paint issues than they realized but added that they sold the vehicle to another buyer. smh

2 years ago I went to Karplus buy the car and yesterday went back tread my car and I got the best…read moredeal possible I went to 2 other dealers they didn't even talk to me as soon as I told them I have trade they said you have negative equity we can't help you I'm so happy I came back to Karplus plus the manager name BEN told me don't worry I make it happen which he did I recommend everybody don't waste time other dealers go to Karplus ask for Ben and he help you guys he's very good person so easy to make a deal with him With this review I just want to say one more time I really appreciate Ben you did inpossible to possible Thx Ben

Javier ! did an amazing job and made it easy and quick process thank you so much please go to…read moreJavier next time you visit karplus !

I've purchased many, many cars in my life, and this was hands down the best, easiest, most…read morehassle-free, loveliest experience I've ever had. I was somewhat skeptical of the high ratings on Yelp, but they are well-earned. Ashley was a wealth of information, did not pressure us in the slightest, was personable, ethical, and professional, and an absolute credit to the company. We will be coming back for service here reguarly. -------------- Update: Aug. 2019 - Just purchased my second vehicle from Ashley in 5 months. She is professional, authentic, straightforward, and I couldn't be more satisfied with our two purchases.

My boyfriend originally purchased a 2008 Volvo from this business back in 2021. I may be late in…read morewriting this review, but the actuality of the horrible condition this vehicle was in still stands. Someone tried to replace--poorly--a lot of vital parts of the car. We had to bring it in for at least $4k in repairs so it would function, never mind the time & gas money it cost us driving to/from the repair shop to fix the over-all car's worth in fixes. "Used car salesman" is a term for a reason. If you buy from here, please get your vehicle inspected from elsewhere before it costs you nearly half a year's rent in repairs.

Studio Motors is Awesome, I will never purchase a car at a…read moredealer, Will is Amazing this is my second time getting a car With this Cool guys, My payments are Lower then what I paid 15 years ago for The same Car, I couldn't be more grateful, So bottom line, if you will like to save money On the down payment and the payment It self, You could do so by going to Studio Motors!!! Sincerely Gloria Sanchez

I don't even know where to start with this company, car shopping is never fun and it creates a mix…read moreof emotions. I called this place and Thomas was the man to help me out in the task of helping me find an amazing deal on an rx 350 and I will be doing it again with my wife in a few months . I wasn't sure at first and went back and forth between models and trims. Thomas helped an indecisive person and was patient honestly BEST car experience I have had ! Do you self a favor if your looking to purchase or lease a vehicle call this place and ask for Thomas and it will be the best decision you will do on your vehicle journey! Thank Thomas!!!! Call you in April !

I have been in the car industry for 18 years. Very rarely you come across brokers who are like…read moreMike. Extremely respectful. Prompt and truly works for the client's best interest. Always responds no matter what time it is. He got me an amazing deal on a Suburban but it was out of my price range. He then recommended the new 25 Infiniti QX80. Worked like crazy and got me over $8k off the price I would highly recommend working with him.

I had a fantastic experience with Vick! He was very professional, and genuinely helpful. He took…read morethe time to understand what I was looking for and made the entire process smooth and stress-free. I never felt pressured, and He was transparent with pricing and financing options. Thank you for making it such an enjoyable purchase! Highly recommend to anyone in the market for a vehicle to go to Top Choice Auto and ask for Vick !