2 years ago I went to Karplus buy the car and yesterday went back tread my car and I got the best deal possible I went to 2 other dealers they didn't even talk to me as soon as I told them I have trade they said you have negative equity we can't help you I'm so happy I came back to Karplus plus the manager name BEN told me don't worry I make it happen which he did I recommend everybody don't waste time other dealers go to Karplus ask for Ben and he help you guys he's very good person so easy to make a deal with him With this review I just want to say one more time I really appreciate Ben you did inpossible to possible Thx Ben read more

Karplus Warehouse - Used Car Dealers Near Me - Pacoima, California

Javier ! did an amazing job and made it easy and quick process thank you so much please go to Javier next time you visit karplus !

Staff was so helpful, especially Ron! They gave me a great deal. 10 stars and they were super fast

Kevin makes me feeling better Really cool man and friendly Thank you so much and I will come back read more

About time this shady dealership had repercussions for their bad practices baiting and switching the cost of cars and inflating the price. Please search up the lawsuit Kimble v. Karplus Warehouse, Inc. (Pacoima). DO NOT do business with this lame establishment. Their business model is based on fraud. read more

So we just left this dealership. They had a car we were interested in at a really good online price of around $15k, so we decided to check it out. The salesperson was actually very knowledgeable and pleasant to work with. Then we sat down to discuss numbers, and that's when we learned they add in pre-installed "accessories" on top of the advertised price. Brining the price to around $19k. I was instantly annoyed. They found a way to have a listing price that is low or considered a "great price" so it pops up when you are searching and filter for a "great price" car or filter for "Price: low-high". The manager came over and kept trying to convince us to finance the car so the monthly payment would be lower. The problem was that my wife and I didn't care about the monthly payment--we just wanted a fair out-the-door price. Once it became clear that we weren't falling for the payment-focused sales pitch, the manager asked, "What do you want from me?" I told him, "I want you to list the car for the price you're actually trying to sell it for." His response was, "Well, you can't get everything you want. I want a bigger house, I want a nicer car..." and he continued trying to justify their actions. This business model feels very predatory. They advertise an attractive price to get people in the door, then add thousands of dollars in mandatory accessories afterward. Yes, the add-ons are mentioned somewhere in the listing, but most people aren't going to read every line of the fine print. They know exactly what they're doing, and then they blame customers for not reading the entire description. I can easily see someone inexperienced getting taken advantage of here. The only positive is that we learned to always read the full description before making the trip. Thankfully this dealership wasn't far from us. If we had driven hours only to discover these extra charges, I would have been even more frustrated. read more

Karplus Warehouse - Online listing. When we got there they wanted $19k+ - Used Car Dealers Near Me - Pacoima, California

If you are looking to buy a used car, then look no more, Karplus Warehouse is the place for you! From the salesman Juan to Eliezer, Sales Mgr. to Lon the Loan Officer - every person was professional, kind, patient & friendly! It is a "no pressure" dealership. This is the 2nd car we have purchased from them in the past 10 years. Both experiences were the same, outstanding service. The used cars are quality with no hidden problems or agendas. Thank you Karplus for your continued service to the San Fernando Valley area! read more

BUYER BEWARE! These guys are the bait and switch Kings of Pacoima. They advertised a 2016 Ram Promaster 1500 for $15 thou. Low and behold, after driving an hour and a half to get their, the van I went to see mysteriously developed transmission problems, however they had plenty of other ones available for much higher prices they could show me. These guys had your typical con man business ethics. I would be very wary of any Vehicle purchased from this type of dealer. read more

Karplus Warehouse - Car Ad - Used Car Dealers Near Me - Pacoima, California

Javier Araujo and Eli , were really fast and easy to work with. Great place to finance or buy something cheap and quick. Thanks

Bought a car here. Experience was good. Staff was friendly. Dealership has good deals.

Wouldn't by my car anywhere else!!!! They got the cars that last forever! Go see Javier! Javis the guy that helps! Look for him to get the most generous help. read more

Karplus Warehouse - The second car I bought here - Used Car Dealers Near Me - Pacoima, California

Bought a cheap amazing vehicle made the checkout fast and easy bought an amazing vehicle and they cleaned amazing before giving me the car

Javier and Richard took care of me perfectly no complaints couldn't be happier in my car...

Lon and Christian did very well and assisted me throughout the entire process. They were also extremely friendly and explained everything well. Thank you ! read more

My service rep Amir was super helpful, I defiantly would recommend asking for him! Honestly, my experience here was great. good price, i was able to bring it over to my mechanic, they really worked with me on price to get me out the door at my budget. read more

I normally am never the person to go out of my way to write reviews but I recently visited this dealership with the intent of purchasing a vehicle and had already gone through the trouble of obtaining a pre approval check for them. After everything was already in motion, I was informed that there would be an additional $2,000 charge for a security system. From what I understood, the system was already installed in the vehicle, yet no one was willing to clearly explain what I was actually paying for or provide any detailed information about the product or service being added. I asked several questions and never received a straightforward answer. They wanted me to pay about 19k for a 2017 with closer to 100k miles. That's ridiculous. I don't recall the names of the salesman or the sales manager. The manager, a gentleman with a closely shaved head, became somewhat dismissive and rude toward the end of our interaction when I expressed concerns and asked for clarification. Also wanted to mention at the time of posting this review, I've noticed that other customers have raised similar concerns and received responses stating that these charges are disclosed upfront and clearly listed. That was not my experience. At no point before obtaining financing and having a check issued specifically for this purchase was I made aware that there would be an additional $2,000 charge for a security system. When I asked for details regarding what exactly I was paying for, I was unable to get a clear explanation. If this charge was in fact disclosed somewhere beforehand, I would encourage the dealership to point out exactly where and provide customers with a clear breakdown of what they're receiving for that amount. Transparency isn't simply saying a charge exists, it's making sure customers understand what they're paying for before they're already invested in the process. Judging by the number of reviews mentioning the same issue, my experience does not appear to be an isolated one. read more

Danny and Javier good people help me get car fast was out of the pretty quick !!!! Love it

Shady dealership that is interested In only one thing. I was sold a lemon law car that was not even legal for them to sell me. The car I bought had an oil light and a check engine light come on, on the way home. It needed a 3500 dollar turbo job. They don't care that they screwed me. Don't buy from this place. read more

They took us for a ride. Insisted on "accessories" that were either already a part of the stock car or didn't need to be there. This ballooned the cost. We kept telling them we did not want accessories. They kept telling us it couldn't be changed until it was. It was like pulling teeth to get them to do it. Usually that's the easiest thing to get rid of with most dealerships. On the finance side, they tried to switch the number to the price on "the website" despite us pulling up the KBB listing. That was the last straw. Don't believe a word they say until it's in the final contract. We walked away. Read and reread everything. read more

Do not honor their own stated prices, add "dealer add ons" that are "negotiable" but will not negotiate. They have "elizabeth" playing the games but playing dumb like she is clueless whats going on. The whole scam is ridiculously shady and even when called on their crap they won't admit it. Sad way to run a business. Do better. Be better. Be the kind of humans ur kids would be proud of. read more

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I was helped by Tony and Lon. I needed a cargo van quickly as a backup because my transmission went out and I didn't want to have to pay for a rental for several months. I came in in the morning and everything was straightforward. There was a slight extra fee for some features, but the list price was far below market, so I'm happy. It was a clean deal. It was a clean deal. I got a used Ram Promaster 3500 at a good price. Positive experience. read more

Javier Is the greatest! I got my first and they helped me out for lower cost. They complied with my dad and i would definitely recommend

I recently bought a car from Karplus Warehouse⁠, and Ben, the manager, helped me throughout the entire process. He was professional, friendly, and took the time to answer all my questions. He worked hard to get me a great deal and made the car buying experience smooth and stress free. I truly appreciate his excellent customer service and dedication to helping customers. I highly recommend working with Ben if you're looking to purchase a vehicle. Thank you, Ben! read more

Ben is amazing! Truly made me feel comfortable throughout the process of purchasing my car, and made sure I was informed through every step. You can really tell he cares about his customers. Will be recommending Karplus and Ben's expertise to family and friends! read more

unfortunately, i have to change my review after being pressured to leave a positive review right after purchasing my vehicle. please take heed and DO NOT buy a car from this dealership. i wish i had listened to all of these horrible reviews but i didn't. one day after getting our car, the battery died and the air conditioning went out. we had to fight back and forth with karplus to get them to fix all of these issues. it's absolutely absurd to have several problems with a car within the same 48 hours of purchasing it. almost a year later, we got into an accident and upon getting the car serviced, we learned that karplus was an even bigger scammer than we thought. the auto shop told us that the odometer was replaced by the dealership to less mileage than the car actually has, which is wildly immoral and also ILLEGAL. there was also a faulty wire, and a faulty airbag system that didn't allow the airbags to deploy when we got in a severe accident. this could have caused serious injury or death. thank god all of the passengers are safe. i urge you to shop LITERALLY ANYWHERE ELSE for your new car. this place is a scam, and they obviously do not care about their customers. read more

Hopefully if you are reading this you haven't had to experience them yet. I really wasn't planning on writing a review.... Until, I came to Yelp after leaving there tonight and wondering if we were the only people who had an issue with these guys. Lo and behold they did the same exact thing to at least 4-5 other people in the past 2 weeks, and that's just the ones that wrote a review. I don't even really need to say what happened because there are multiple reviews above/below mine telling my story. But basically we were quoted a number to get us in the door until we sat down and they handed us a paper with a price 3k over the out the door price we had just got the day before. That out the door was already 4k more then the sticker price too which they were supposedly going to be willing to work with us on. Obviously thats not what happened and we walked away. They illegally try to stick you with add ons after you decline (see attached link with California law about this ) https://consumer.ftc.gov/consumer-alerts/2024/08/car-dealerships-cant-charge-you-add-ons-you-dont-want My only regret about walking away was that I even went to this establishment in the first place. Luckily I was able to secure a deal with a reputable dealership for the same vehicle. And to the business manage who will be replying saying all dealerships have fees... no not all.. and they definitely don't try and make you believe they are non-negotiable. I'm interested to see what the new business model they will be forced into will look like after 10/1/26 The salesman Richard was actually trying to help get us the deal we discussed prior to driving out there. Unfortunately, the way his managers and the owner handled things is what sealed the deal on us taking our business elsewhere. read more

Dealt with Karina Rodriguez called before checking out vehicle no surprises doors didn't open van was in a wreck and didn't match the pictures of the vehicle Update Upon business owners review they never recalled they horrible experience they gave a customer typical for a auction based car sales for this area of business cars are really bad here do not go read more

Worst Dealer in LA big lie they just wanna sell you they don't care about the car condition made me drive all the way there 75 miles and the car is not even driving at all and seller acting that he doesn't know and his not even had any information about the car and kept giving me worst excuse how big dealer like this hire ppl they don't know nothing about what they selling And so expensive for no reason I'm will to pay but give me something deserves the money you gonna tax me I don't recommend no one to go there and if you go take your mechanic with you read more

I had a sales lady by the name of Elizabeth who was horrendous. I couldn't get her to call me back or communicate and when I did it was like starting all over again in the process. I ended up buying elsewhere because it was simply easier. read more

Lon was a great helper and made me feel welcomed as well as many of the other workers there and bought my first car which was a good deal imo. read more

Waste of time . Read the fine print. The price you see is not the price you will pay . The buyer have to pay extra $2500 for accessories installed by the dealer : the advertised price for any vehicle does not include dealer pre-installed etch theft deterrent $795, personal gps locator device $1495 which are negotiable. also other pre- installed accessories can be purchased for an additional cost such as aftermarket wheels, lift kits, lowering kits, tint, 3m door edge guards. read more

Eli, thank you for your amazing customer service! We are very happy with our new vehicle. I highly recommend working with him when purchasing your car. Lon, the finance manager, was also very helpful and courteous. The entire process was very smooth! read more

Top ten!!!! Danny all the way around .very humble and personality at its best of customer service !!!! Ask for Danny he listened/ understandable. The purchase process two hours!!!!! Ask For danny!!! read more

Eli , Orlando, Mr.Chavez did amazing with helping us purchase our new vehicle will recommend 10/10

Me ayudaron y me trataron bien me buscaron el mejor carro y Javier fue muy a mable excelente

Bought my first ever car with Elias and Lon, they were super helpful and kind throughout the process !

Christian and Lon were amazing! They were super helpful, easy to talk to and really made everything go smoothly. I appreciate all the effort they put in and would definitely recommend them. read more

So i went there cash in hand to buy a car, i decided on an audi q5 'cause i convince myself, salesperson asigned did not care until i said i wanted that one. Brighter eyes when i said i was paying cash. But be careful i notice the bill went up to high. Calculations later noted me he was overcharging me in taxes and other fees, sure it was cash no need to deport every dollar. read more

Good service the guys were nice and accommodating. I would say they are willing to negotiate and was upfront about about all the fees included before I went to the dealership. read more

*** SCAM ALLERT*** Karplus is a SCAM OPERATION. They advertise a price then last minute say they added $3,500 worth of BS accessories on and jack up the price. In my case it was an $9,000 car as advertised and when I tried to buy it for full price they said they added a: $1,400 alarm system with a 3 year monthly payment And $700 door protectors. Yes $700 door protectors. LOL Added 50% to the price of the car. ***SCAM ALLERT*** read more

Karplus Warehouse - Used Car Dealers Near Me - Pacoima, California

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