I need to update my review, while our technician for the ultrasound was helpful and friendly we…read morehave continued to run into issues with this company. The doctor's office never received the results and had to reach out for months to have them sent over. Even though I provided my insurance through the website and then again when we arrived I received text message invoices stating my daughter's appointment was over a THOUSAND dollars. There was no number provided each time I received a text so part of me thought it could be spam. Months later when I received an invoice by mail the costed was reduced showing that my insurance was correctly added. I paid the bill that day by card and received a confirmation. Fast forward to the last two weeks I have received an automated voice call about twice a week from them stating I need to contact their billing office. I called the other day to be informed even though my child is a minor, I used my contact information and insurance information they do not show that I am listed as the guardian and I would need to call back with the holder of the account (my sixteen year old) I asked for her to kindly check the information they have again and possibly review the insurance information. The rep and her manager stated they do not see myself or my husband listed on the account and they still wouldn't be able to provide us any information. I was advised to drive to Riverside to obtain a guardian form and once it was uploaded to their system they would let me know why they are calling me. I explained that is absurd to drive 30 minutes away to fill out a form so they can advise me of why they are calling me. With the manager I just requested that they send me an itemized bill showing the facility and the date of treatment, still receiving phone calls (got one today) but I should have the bill within 7-10 business days

It took me over an hour just to try and schedule an appointment online using their website. The…read moresite kept saying errors were made and I couldn't do it online and had to call the office. I called the office and couldn't get through to anyone so I left a message. I went back to trying to schedule online, and when I finally got to the end to pick an appointment time, I needed to confirm with a code sent to my email, when I inputted the code, the appointment was gone. This happened at least 3 times. I finally drove to the location to speak to someone in person. I guess you don't get an appointment confirmation for 24 hrs or so after they have reviewed your insurance, ID, info, etc... What a freaking waste of time! 1 hr down the train. Will never schedule with them again.

I had a bad sinus infection and couldn't wait to get to my regular doctor. Nick and Kaitlyn were…read moresuper pleasant, warm and efficient. Urgent Care is my go to place when I'm unable to see my family doctor.

I Took a visit to see Dr Ian Neuhaus after i cut my finger open, It was a pretty bad cut. I have…read moregotten stitches done many times but no Doctor has ever made the process of being stitched up as smooth as Dr. Neuhaus did. The Nurse took me right in and made no troubles whatsoever with having to wait in the lobby. Doctor Neuhaus is incredibly intelligent ant calm, making it easy to trust this urgent care for any injury or sickness that comes your way.

At the recommendation of 2 doctors, I went to Baptist Medical Center South-8761 for a coronary…read morecalcium scan. I was told it would be $99. 6 months after I had the scan, I received a surprise $551 bill from MBB radiology for evaluation of the scan. I was not told that my scan would be shared with any 3rd party for evaluation and neither doctor who recommended the procedure explained that or that there would be an additional charge either. I tried calling Baptist billing to understand why I was receiving the bill and the Baptist employee who answered the call was extremely rude and kept interrupting me. I called MBB radiology and they told me there was nothing they could do. I paid the bill because I did not want to have any outstanding bills under my name. Then I find out that my doctor who ordered the procedure never got the results! I never received them either. My doctor reached out to them and was not successful in obtaining the results. I tried and was transferred to a different number. the person who answered that line told me they only handled billing questions, not questions regarding procedures. I have been unable to get information on my visit for an entire year. I am out of $650 and no one seems to care at all. At best, I feel that this facility is completely unorganized and does not care about anyone. At worse, they, in my opinion, have violated HIPAA regulations. My recommendation is to steer clear of this facility.

I am giving them a two only because the registration personnel at the very front of outpatient…read moreservices were very helpful, attentive, professional and attempted everything to try and find my order, which I do appreciate very much. The radiology tech or whatever she was that came out to tell me that I needed an order did not do much to us this week only that she had called my doctor for the order I explain to her that the order should be there since Baptist South scheduling called me I did not call them to schedule the procedure so in order for them to call me they had to have an order. That did not matter to her she was not going to make any effort to double check or anything her only suggestion was to call my doctor. I called my doctor and they informed me they faxed the order three different times to the given fax .Obviously someone had the order. Some manager came out or whatever she was she was very kind and trying to help me but the only way she could help me was to call my doctor for the order and again I refused I asked her had she looked for my order and her response was the order wasn't anywhere so I just told her to forget it at this point I was very upset. If the scheduling person received the order then it should be sent to registration and department of the procedure. What is so difficult with that? They send my personal info to those areas, why not my order

I came here to get some bloodwork done. It's convient because it's located right across the hall…read morefrom my primary care. Word to the wise, don't come here right in the morning, come around 11/11:30, that's when the crowds thin out. They now have ipads to check-in. Once you fill out your necessary info, someone will call you up, go over your insurance, take payment, and give you a sheet, then you'll wait for someone to call you back. I think I sat in the waiting area for 15 minutes. Once I was called back, Ashley brought me to a room. Took my blood (painlessly), I was in and out in less than a few minutes.

From check in thru departure, I cannot imagine this process being any smoother. today was my 6th…read moretime in the last several years for blood work and the efficiency and proficiency of the staff & process is consistently excellent.

I have to leave a review after seeing someone gave them 1 star!! I've been here over 10 times!!…read more I've had broken ribs, broken hand, pneumonia, sinus infections, a cold and just needed testing for RSV. They have always been fast, professional and courteous. I've always gotten great care from this facility and will continue to go here. It's the fastest way to get diagnosed and get the meds I need and get back to life!! I highly recommend them!!

The doctors and nurses are great but their transition from Avecina to MDNow has been terrible!…read moreTwice we have been in there and their systems and in take has been messed up, not working or inaccurate. I even had to get my insurance company on the line to get the matter resolved. FIx your intake and systems. The lady at the desk tried to help but your systems are out of date and or inaccurate and it creates additional heart ache for your patients , not once but twice, first time took almost 40 minutes, second time you system inaccurately wanted to collect the wrong co insurance amounts and I had to have the insurance company talk to the admin person. The System is broke.

4 Stars for care providers, only because they DON'T LISTEN 3…read moreStars overall, rapidly lowering to 1 0 Stars for off-shore billing department on the other side of Planet Earth, which is either CORRUPT or INCOMPETENT. Long and incredibly frustrating story: Ever since St Vincent's (owned and operated by the Catholic Church) decided to OFF SHORE all billing/insurance functions to Pakistan (or wherever), I get DOUBLE BILLED for co-pays. Twice, trying to deal with people in Pakistan (or wherever) over the phone, I was required to "provide proof" that I paid in the office. Even though I paid with my debit card, in the office, and proved it (not my job when bank transactions are instant and traceable), they sent me a REFUND check. I tore the first check up because they (Pakistan Billing LLC) didn't owe me. 2nd time they sent me a refund, I deposited it. They did not ask for that $ back. I visited again for a flu test, SAME EXACT thing all over again. I sent a 2 detailed messages with attached screen shots of the double bill side-by-side with the debit from my bank to Dr. Chaput via the "portal." All he (and Jessica last time) did was FORWARD my detailed explanation to Pakistan Billing LLC. OK, I'm reporting recurring problems with their offshore billing department but all anyone HERE IN THE USA DOES is send my complaint about double billing to the offshore double billing department. Can any reasonable human understand the issue? I'm shopping for an a replacement care provider, not due to poor health care, but due to the fact that the Catholic Church is nothing more than a giant corporation that treats us patients as numbers and sends our US $$$ offshore. I'm done doing billing transaction dispute work that isn't my job and has NOTHING to do with keeping me healthy. Flaggler Family Practice looks tempting. Wherever I go, I NEED ALL BUSINESS to be conducted with US citizens living HERE in the US, preferably in Florida. Maybe I'll see y'all there!

Years ago I went here for the first time bc I recaught a respiratory infection that required…read moreserious antibiotics. When I first caught it I went to navy hospital and they gave me antibiotics. And caught it again and this damn doctor says it's allergies and the whole time I'm explaining to her my symptoms she asks me another question over me while I'm talking like shit I almost snapped had to control my temper. I don't have allergies. My acute respiratory infection is gone now BECAUSE I took natural remedies antibiotics from apple cider vinegar and green tea and raw garlic for a month. Fuck this Indian doctor she's rude asf. She wouldn't give me the antibiotics.

Chrissy was absolutely phenomenal. Her office was beautiful, clean and welcoming and she made my…read morehusband and I feel really comfortable. You could tell she is an expert in her field. I told her I wanted to do the ultrasound as quick as we could - as I wanted to reduce ultrasound exposure for him, which she didn't seem phased by (and she didn't make me feel judged) which I really appreciated. She was super efficient in getting all the images and measurements she needed for the anatomy scan, and was able to turn me in ways to get baby to move for her when needed. I couldn't have asked for a better appointment today. I'd highly recommend Cherished Image Prenatal Ultrasound. Thank you Chrissy!

I've been having to go to the infusion center every Wednesday. I will say, is this the most fun…read moreexperience of my life? No. It's quite the opposite. But it has to be done, so here I am. The infusion center is located on the second floor of medical building 1. When I arrive, I check in at the front desk, they give me a bracelet, and then I wait for my vitals. My vitals are normally done by Sally, who is always a bright spot in a not-so-fun situation. Then I go back to the waiting room to wait to be brought back to a room/booth, depending upon what's available. I've had some lovely nurses that have helped me, from Alexa to Gia, and Dawn. They always come in and check on me, see if they can get me a warm blanket, and make sure I'm feeling ok. I'm not sure how much of a choice one has when it comes to getting this procedure done, but I've felt well cared for so far.

Very convenient scheduling, professional staff, very clean environment. The location within Nocatee…read moreis ideal. On this visit, I was there for a skin condition, and the doctor handled everything quite professionally. The team showed great care in addressing the issue quickly, making the appropriate prescription, and facilitating the order through the local CVS. I've been there for minor injuries and respiratory matters as well.

Short wait, in and out with care and concern. Convenient to our home. Staff was friendly and caringread more

Excellent ER and waiting room staff and friendliness while attending to pain quickly and…read morethoroughly. Had anal abscess drained which was excruciating. ER doctor called in his general surgeon who specializes in colon/rectal area to tend to me and he was fantastic both during ER drainage and follow up appointments with another drainage/abscess/fissure/fistula. General Surgeon is thorough, listens and recommends best recovery for your particular health/body. Highly recommend this hospital and staff! High quality knowledge and ER nurse was very attentive and knowledgeable. Went here after Avecina Urgent Care in St Augustine was horrible and the PA did not even look at skin anal area to correctly diagnose it was an abscess that needed ER attention while in excruciating pain. Do not use that Urgent Care in St Augustine!