Food was so good I honestly forgot how bad the customer service was! I'm sure they have some good employees

Gave another star strictly for both my husband and eldest daughter. We went here since they have a black bean burger as well as plenty of meat ones. My daughter tried the Western Burger whereas I had the usual Black Bean Burger which I later shared with the husband. My daughter absolutely loved the Western Burger. She had it medium rare and it came out perfect. It was so fresh I thought there was a cow in back! I adored the onion ring on top. The Cheese Curd Burger also looked delicious when it was shown on their screen. Idea, make the Black Bean like you make the meat burgers!! read more

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Great hamburger, very generous with the size and the taste was excellent. Definitely using fresh ingredients here. The turkey club with bacon also outstanding. Skip the fries - retty disappointing, dried out and starchy tasting.. read more

I stopped in cuz I had a coupon from a basball game I attended last yr. I ordered a breakfast burrito & avocado toast. The service was friendly enough & I got my food quickly. The prices were very reasonable. I wasn't a fan of the fried egg in the burrito & would ask for it scrambled or omit next time. I would come back to try one of their burgers. read more

Last Friday I went there for lunch. I heard about how good this place is so I went to try it for lunch. I ordered the bacon burger add pickles and mayo with fries and a cup of cheese from the gas station next door. I enjoyed the food it tasted really good and it's another favorite burger of mine. It's now my favorite restaurant in Hinsdale. I recommend it if you're in the area! read more

Urban Counter - Bacon Burger and House Fries - Burgers Near Me - Hinsdale, Illinois

Food: very good. Service: great. Location: little bizarre We were heading down from WI to meet family for lunch and were a little taken aback that it's attached to a gas station. We weren't expecting that and we questioned our decision... however we were pleasantly surprised. It was delicious and I'd definitely stop here again. Don't judge a book by its cover, I guess! read more

Food is fine but Jesus Christ, I would of never guessed it would take 20min to make 1 bacon sandwich.

Takes their time to make the burgers just right. My 8 YO daughter wanted to come here for her birthday lunch treat. She said 5 Stars so 5 stars it is. read more

I love this burger spot in Hinsdale and I definitely missed it after not being able to visit it for a long time. I was so excited when I am on my way to the place but I did not expect the experienced I had when I visited it. The place is clean and just basically the same like before but the staff they have now are not really friendly and can be considered as rude. I did not receive a greet or anything while I was ordering in the counter and it was like I was saying my order and the staff is just listening and just like that. I literally want to leave the place after that encounter to the staff but I had no choice because I really miss the foo on this place. I was just thankful that the burger I ordered is hot and fresh and it definitely tastes delicious. The burger definitely lessens the negative vibe I had from their customer service but I cannot just let it pass. The burger in here is seriously good and frankly, their customer service needs an improvement. Customers like me does not only want or deserve good food from a place like this but also a better treatment from the staff. read more

Out and about town and came across this establishment. Was a little skeptical because its literally attached to a gas station. Grabbed a breakfast burrito sans the potatoes & jalapeños. Burrito was decent for the price. Wanted a hot tea to go along with the burrito, but they pointed me to the gas station mart. That was a little weird so I settled for OJ. While we were there we seen what looked too be one of the best burgers I have ever seen. Burger was literally huge, and served with great looking onion rings. When I town again, I will return to Urban Counter to try the burger. read more

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What a GREAT find this place is! The gentleman behind the counter is so nice and personable, and really touts all the great food items on the menu! He is willing to make the orders to your liking, and everything we have ordered has been delicious! Thanks for the best breakfast burrito ever! read more

"For people on the go" - Urban Counter I guess my first mistake was I didn't get it to go and set down to eat my food. So not worth driving out the way to come here. the only way I would ever come back is I moved within a 5 min driving distance and had to walk inside to pay for gas. I don't want to downplay it like it's a gas station with an a McDonald/Burger King attached to it. I walked in at the start of employee team meeting. I ended up having to turn on music to drown them out. Although I only got water. thought it was annoying I had to walk out of the restaurant down the small hall into the regular gas station and across the large gas station floor to get water/pop.(but at this point I'm probably just nick picking as I just didn't enjoy the food) Blue Cheese Burger- I think if I had gotten the Bacon Burger this review might be complete different but I ended up going with their "signature" blue cheese burger. Things to note I threw half the sandwich in the garbage before walking out. YEP! As visual good as the burger looked. It just reminded me of that one family member that buy some really cheap patties that come in a box 50. this was quantity over quality at its best. I'm sure a rep would defend this but these are the only kind of burgers I throw away. The only redeeming quality is that it was cooked exactly how I asked for it. (Medium) Mozzarella Cheese Sticks - Frozen from a bag Onion Rings - Frozen from a bag I'm sure we all have had frozen from a bag food that we love but this wasn't it for me. I ended up driving down the block to Whole Food and picking up a smooth and kicking myself for not just going there in the first place and grabbing something from the Hot Bar. read more

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My expectations for Urban Counter were modest. I hoped for a decent lunch in a clean setting for a reasonable price. What I got was a very good lunch in a surprisingly stylish spot for a good price. I came in to Urban Counter through its separate entrace from the BP station to the right. On entering, I was really surprised at how nice it was inside. They've got a monochromatic color scheme which works very well and lends it a contemporary feel. The quality of the decor seemed about on Chipotle-level if not a little bit nicer. I ordered my bacon cheeseburger (medium) and fries at the counter, and walked through a 20 foot hallway to fill my cup at the fountain drink dispenser in the gas station. That was a little odd, but I suppose it makes sense to not duplicate functions between the two locations. When they brought my meal to the table (about 5 minutes later), I was really pleased with the quality of the burger. It was cooked as requested, maybe even leaning towards medium-rare. That's really unusual at a place like this - they usually err on a level or two overcooked. The bacon was super thick and tasty, and the onion ring which served as a textural element on the top bun was filled with a tasty, though not too spicy, roasted jalapeno salsa. Overall, the burger was excellent. The hand-cut fries were a little less successful. They had good color, and were twice fried as all good fries should be, but the end result was not as crispy as I prefer. Perhaps if they were cut a little more thin they would have worked better. They were well seasoned though. I did some price comparisons with my five guys, who set a good benchmark for the fast casual burger spot. My meal at Five Guys would have cost about $2 more, and I'm certain the burger ingredients were better at Urban Counter (especially the bacon). Five Guys fries are definitely better. I can unquestionably recommend this spot for lunch. If this were a standalone restaurant in downtown Hinsdale, it would be easily the best option of its type (vs. Dips n Dawgs and Doggie Diner). But as they say - location location location. read more

Urban Counter - Bacon cheeseburger with hand cut fries. - Burgers Near Me - Hinsdale, Illinois

Ordered today through Uber eats from here. Our office as a whole ordered the breakfasts burritos (personalized) and build your own breakfast sandwich. We all loved it! They only got four stars because my burrito did not have any avocado in it. Super delicious and the prices are awesome! read more

I went to urban counter in hinsdale today for lunch. I usually have a good experience, but today I ordered a hot dog with fries and the guy didn't even heat my hot dog. My sandwich was cold, and the bread was not fresh at all. I would have maybe understood if he was busy but he wasn't. Terrible8 lunch for almost 7 dollars. read more

The food is delicious and freshly made. Maggie is excellent at customizing sandwiches. Their breakfast burrito is divine, so tasty!!!

Doesn't look like much when you drive by this Shell Station and notice there is a burger place attached to it, but these burgers are fantastic. The flavors are gourmet and the meat is top quality. The space inside is very cute and well decorated. It's hard to believe you are in a gas station when you are there. There's even a few outside tables. Only problem is that this place closes at 2 or 3 pm so you have to get there early. read more

When we used to live in Hinsdale we used to take out here all the time and thought it was an amazing not well known spot. Sadly now that we're about 15 minutes away we don't get here as much as we would like. I had never had breakfast here though and had the chance to recently since I was in the area and it's what prompted me to write this review. I had the Three Little Piggies breakfast sandwich special. (I had seen it on Facebook and it looked amazing) Never having breakfast there, I wasn't sure what to expect for the size of the thing (I mean it's only $3.50), but when I got it I was amazed at how big it was and tasted every bit as delicious as it looked. For under $5 with a coffee for a filling breakfast is an achievement. McDonald's can make me mediocre food for about the same price. This place is like a hidden gem. I don't know why it's not packed every time I go. I hope I'm just going at off hours because everyone should go here. Burgers are $6.50 for a 1/2 pound patty, cooked to temperature with fresh and abundant toppings. My favorite is the Blue Cheese burger and I've easily paid double what they charge at restaurants for lesser burgers. My wife usually gets one of the non burger sandwiches or a salad and always enjoys hers as well. Don't let the fact that it's housed in the BP gas station deter you, this place is pumping out fresh, made to order, excellent food for less money than you would expect. If you're looking for a place to grab a bite to eat on Ogden in Hinsdale do not miss this place. read more

We got the blue cheese burger, chicken fingers, and tots. Everything was delicious and employees were attentive and polite. My modified burger order was correct. We'll definitely be back for affordable, quick, casual dining. read more

Urban Counter - Surprisingly nice interior to this place. - Burgers Near Me - Hinsdale, Illinois

Just moved here from Louisiana. Best burger i have had by far. Fresh made patties cooked to order. Sweet potato fries yum. You will not be disappointed. We will be coming back read more

The food has always been good here. I won't be going back though as they aren't enforcing employee masks to be worn (customers yes.) When last there were 2 employees without masks behind the counter. A third had their nose exposed. read more

I've always been pleased with the main to order food at this place. I just had avocado toast and was a sensible and savory and feeling lunch option. Can't get anything else like this around. read more

Woman behind the counter was extremely rude and combative. Even though the food is good, not sure I would return due to the service provided. I was the only one in there! read more

Food is always delicious. Good spot to go to for either lunch or breakfast. Super affordable as well. They always give great service. Thank you! read more

Urban Counter lunch spot is focused on food "for people on the go" (I used quotation marks because it's from their menu, not because I was being sarcastic) attached to a gas station. It's relatively small and super clean with tables and a few patio tables. We dined in and informed the server we were, yet each item was wrapped in wax paper and brown paper taped shut. That seemed wasteful. I ordered the Southern Dog which consisted of an all beef Vienna Dog, Chili, Diced onion, shredded cheddar on a poppy seed bun. The bun was very soggy. I don't know if it was from being wrapped or the bun was steamed. There wasn't much cheese or onion. I wasn't impressed with the flavor of the chili. The dog was steamed, juicy and with plenty of snap. Honestly, I was disappointed. I also got the cole slaw: a BIG portion, vinegar based, crunchy, fresh cabbage and carrots, a lil bit of scallions...really enjoyed it. And I'm not a slaw fan, I'm picky about it. My aunt got the tuna salad on wheat with a slice of cheese and my uncle got the bleu burger with big patty, blue cheese, bacon jam, arugula on a potato bun. Each ordered sides of the fresh cut, super crispy, French fries. The sandwich and burger were hearty portions (they are VERY athletic, so have big appetites and felt full). They said it all was tasty. The shining star was the cheerful service! I'd return. read more

Apparently the hours are variable. I would have liked to try it. The door says they are open until 7pm on Friday but at 6:15pm the door was locked and the employees behind the counter simply looked at me and turned away without explanation. Perhaps a week after the daylight savings time change they had still forgotten to set their clock back an hour? Perhaps. read more

Stopped by yesterday evening (around 5:50 pm) for a milkshake. I'm always getting gas here, and had been curious about the restaurant. I had a taste for a vanilla shake and stopped in after filling up my tank. The place was clean, and the staff was friendly. I ordered an vanilla shake, and it was very generous for the price. The manager who made my shake made a chocolate shake instead of the vanilla shake I ordered. When I told him I ordered vanilla, he apologized, and without skipping a beat offered me to make my original shake and said l could keep the chocolate one. He was so courteous and professional. I really appreciated that! I have yet to try the food here, but I'm really looking forward to it now! The two guys working that evening were awesome too, they were funny and had cool vibes! My vanilla shake was super yummy, and made my long commute alot more tolerable. It truly makes my day when I have a great experience with a business thanks :) read more

Urban Counter has great, fresh salads. Don't let the gas station location fool you! It did me - I never went there even though it's close to my work until a friend took me. They are now my go-to spot for a fresh salad and hand-cut fries. It's smallish, but there is seating that is clean and comfortable. You can just as easily take it to go. The staff takes their time in preparing your meal right in front of you - I love that because I can see how fresh all the ingredients are. The fun part is - you can order a soda drink and you go into the gas station to their soda station. How fun is that? Plus, I always enjoy a large glass of water. They give you a full size drink glass and let you help yourself to the good-tasting water in the soda station. It's a little thing, but it sure makes my lunch more tasty! read more

Went there completely famished & decided to try them out since I had a coupon. The food was great I had the turkey burger and corned beef which I ate on the spot. Simply wonderful! My friend had a Bleu Cheese burger and a turkey Blt. Everything was so good! Maggie and Brittany were so cool and very helpful and they really took care of us. Thanks Ladies! I'll be back!! read more

Their turkey burger was fantastic; not dry and very flavorful. The tater tots were hot and fresh. Really no complaints about this place.

I found this place on Uber eats ! Prices are reasonable and very delicious ! I love their west coast hot dog. Only downside is don't order through here on yelp they will not be able to obtain your order and will cancel it. Call in and place an order, use Uber eats, or dine in. Otherwise you won't regret giving it a try. read more

We love this place as a goto for ordering out for lunch. Fast convenient and friendly! read more

Urban Counter - Burgers Near Me - Hinsdale, Illinois

Wow! I got the Reuben and a salad. So good. You never expect much out of a salad, but both were perfect, small place but very energetic and everything smelled amazing! read more

I LOVE this place! I work nearby and couldn't be happier! The food is seriously gourmet and made to order, super fresh! The portions are generous and the ppl are friendly! Highly recommend! read more

Urban Counter is a model of what fast food should be. Its fast, has quality food, and is reasonably priced. I had been very curious about this place well before it opened because I regularly fill up at the gas station that it shares a space with. I'm always on the lookout for new places to eat as I tire quickly of visiting the same establishment week in and week out. Before I get into what I like and what I've had I just want to preface my review with the mentality and mindset of the preparation of food there. I've spent over a decade in the food industry and know what makes or breaks a successful establishment. While doing everything right doesn't necessarily make a restaurant a success it's refreshing to see that there are still places that stand by doing things right. When Urban Counter first opened I frequented it several times a week just so I could try a multitude of different things as they all looked so good. In my frequent visits I spent a great deal of time shooting the breeze with the manager who has a great understanding and passion for food. In speaking to him you can tell that he really cares about quality and not cutting corners. He's not the type of manager that comes in to work, barks orders at people and just goes through the motions to just make it through the day. He takes pride in the product, when he is describing all of the different items you can tell he legitimately enjoys his work and more importantly cares about putting out the best of what they have to offer. With that being said let's get to the actual food. I've definitely acquired some favorites already and those would have to be the Blue Cheese Burger and the Chipotle Chicken Salad. The burger is a great 8 oz. patty cooked to temp on a flame grill. This is key for me, so many cookie cutter burger places pop up every week that just have some flat grilled greasy patty with a plethora of toppings to choose from that is uninspired to say the least. The burger is topped with blue cheese, arugula, and a bacon jam (made in house) that blends together extremely well. I'm not going to say it's the best burger I've ever had or anything but the thought that went into creating a great flavor profile with fresh and quality ingredients goes a long way in my book. The Chipotle Chicken Salad on the other hand is by far and away my favorite salad to eat from a fast food type establishment. If you ask me, salads at fast food places are generally a joke, you're getting some vanilla garden salad with a packet of pre-made dressing. Not so at Urban Counter, the chipotle salad is loaded with fresh and crisp ingredients and is topped off with a spicy and creamy chipotle dressing (also made in house). One thing I ALWAYS look at when I evaluate the freshness of ingredients in a salad is the lettuce and avocado. In this salad the lettuce was fresh and crisp and the avocado was a gorgeous lime green. Anyone that has ever worked with avocado knows how difficult it is to keep them from browning; once it's cut you literally have a matter of hours before it starts to turn. The fact that my salad was bright, crispy, and tasty is just a further indication of the freshness of its components. Just about everything at Urban Counter is prepared in-house. They cut the bacon there, make the dressings for the salads, cut the fries, and most importantly it's all combined with flavor in mind. I know I sound ranty here but it's so nice to be able to go somewhere quick and easy and be able to eat quality ingredients that are put together in a way that challenges your palate with something new. There are many great dishes at Urban Counter as well as some stuff I'm not crazy about (Balsamic vinaigrette is a bit too sweet for me and the sausages were meh) but while some stuff isn't for me I can still tell that it's a quality product. Another important factor for me that pushed my review to 5 stars was that they want to hear what you think and make changes based on that. When they first opened they served the Italian beef on more of a French bread instead of Italian bread. While it was still good it didn't feel like an Italian beef to me, more like a French dip. I mentioned this and a couple weeks later the beef was being served on the proper bread. Kudos! So nice to see that suggestions are welcomed, heard, and acted upon. All in all I highly recommend that you check out Urban Counter it's a breath of fresh air in a sea of run of the mill corporate fast food establishments. read more

Stopped in for lunch with a friend. We both had Bacon cheeseburgers. While I must say they are a bit more expensive that I like. The Bacon is the best in the world !!!!! If you like think, bacon the thickness of a piece of Ham go there. I'm going to make it a usual stop. Can't wait to try a BLT. The burgers were really good, and the fries home made and super fresh and hot. Damn with the cholesterol these are delicious. read more

Nope never again! Good took forever to make and was completely overcooked!! Burned onion rings and burned chicken sandwiches! Ordered the burger medium but was completely well done! Service sucked! Super slow!!! Super pissed that I wasted $30 on lunch!!!!! read more

Just ordered from here as I work in Hinsdale and they offer free delivery, which is fantastic. The burger was awesome and the fries were equally stellar. I ordered the Bacon Burger, who does not like bacon. That was awesome and my employees will be ordering from here frequently. read more

Only been their for breakfast food, but it's priced right and the bacon is on point! Breakfast burrito is not a soggy mess like some burritos can get, but instead fresh and flavorful. read more

Food has been good, but service is "I'll be dead before I eat" slow. Seriously. It's that slow. I have never even been there when its busy, and its slow. You can drive into Hinsdale and Lagrange, go to a sit down restaurant, and get your appetizers before this place would give you your food. The food itself,however, is decent or good, depending on what you get. Good fries, though. But not good enough to warrant the wait. Fix the service, then it'll be worth going to. read more