Grabbed a Mean Street Burger with fries and a water. Food was fine. Nothing outstanding and nothing bad. Fine for a quick bite at the airport. What I was not expecting was a new surcharge called an Employer Benefit Surcharge that's normally seen in the Bay Area. I just want a burger, paying for a stranger's health insurance is not something on my mind when eating out nor should it be. No one else pays for mine and I don't want anyone to. The Server was very polite in explaining what it was and I still left a normal tip but won't eat there again. Personal responsibility California. Personal responsibility. read more

Urban Crave - Employee Benefits Surcharge - Burgers Near Me - Ontario, California

Stopped by Urban Crave for some lunch while waiting for my flight home. I liked that the restaurant had plenty of seating and the menu had a good amount of options. I was going back and forth on whether to get a burger or salad, and opted to order the Asian style salad with kale and fried chicken. My friend ordered the kimchi style burger with a side salad. The salad that I ordered was a good size and I liked how they didn't drench it with dressing. The chicken strip pieces, kale, and addition of cashews made the salad pretty enjoyable. My friend's burger was alright, but they overdid it with the spicy sauce and did the same with her salad dressing. She couldn't finish the side salad, since the dressing was a little too much. Our server was quite welcoming and helpful. Customer service was friendly and attentive and we had a decent dining experience. I will say $24 for a salad with some chicken tenders is a bit high. I considered ordering the key lime pie for dessert, but changed my mind, since it was $10. The prices for food are steep, and I assumed it would be a bit cheaper. However, that is generally the case for airport food and ONT has very limited selection. Possibly worth visiting if you're flying out of ONT and in need of a pretty good meal before your flight. To be honest, it may be best to dine or eat somewhere outside of the airport. read more

I got lunch and dinner there for a flight to the east coast. It's a typical bar centered airport restaurant so everyone was eating in. While ordering to go wasn't easy with nobody interested in helping me out, I eventually found a nice server who was willing to do it. She even was able to rush the order so I could make my flight with time to spare. I ordered a bacon avocado chicken sandwich and it came with a side salad that was shockingly solid; it even had half an avocado on it (maybe by mistake). The Cobb salad I got for dinner was also pretty decent, if a bit small given how big l the side salad was. read more

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They do have a limited selection of vegetarian options on the menu. But beware if you're dairy-free or vegan. They include dairy ingredients that are NOT listed on their menu. I ordered the black bean and avocado bowl without the ranch dressing. I waited 20 minutes and took it back to my gate -- only to discover it was coated in cheese. The cheese melted in, so pushing it aside wasn't an option. The staff was kind, at least, and processed a refund. Unfortunately, this experience meant I had to get on my flight without lunch. read more

I only came here for drinks and to watch the Dodger game while waiting for my flight to board . They upgraded this place since the last time I was here and it looks good . Big screens With sports on everywhere you look. They do make a decent dirty Martini so we ordered 2 . Staff is great, bartenders are awesome. Will stop by before boarding on my next flight! read more

Urban Crave - Menu 5/2025 - Burgers Near Me - Ontario, California

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Great server great food you have to remember is the airport so they have airport prices like eight piece chicken wings with $24 nonalcoholic beer $10. That's outrageous for my budget if I'm traveling and I'm sitting here with a 3 1/2 hour delay on a flight I couldn't afford anything else but the music was good. The atmosphere was good. I would come back. read more

Urban Crave - Menu - Burgers Near Me - Ontario, California

Had to get a refreshing cocktail before my flight. The food was good for being at the airport. The service was great and the ambiance was nice! read more

Urban Crave - Double Gin & Tonic - Burgers Near Me - Ontario, California

Stopped for a quick bite at Urban Crave while waiting for a flight. Pretty standard airport bar atmosphere but the party lights make it a bit more of a fun atmosphere. Prices are typical of your airport menus, everything makes you just a lil mad when you think about how much you're being taken for a ride for your money. But that is just airport dining. The staff was super friendly and attentive. We ordered a BBQ chicken pizza which tasted like a pizza you'd make yourself at midnight in your kitchen, but those have been some of my best pizza experiences so I'm not mad at it. read more

We stopped in for a quick drink while waiting to board our plane. The bartender was nice and attentive. We ordered a Paloma 5/5 and the espresso martini 3/5- they use RumChata in theirs (I was told before it was made) which is fine but it definitely wasn't the espresso martini I was looking for. read more

Urban Crave - Burgers Near Me - Ontario, California

Glad to see this restaurant and bar has finally opened at this airport. Place is very spacious with a huge bar. We chose bar tops as usual and had some drinks and a quick bite. I had a glass of Pinot Grigio and hubby had a chicken sandwich. We liked the food and drink, the service was very friendly as well. Ontario airport is our choice for short distance flights, we will be stopping here again that's for sure! read more

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Five-Stars because of server Daniella who worked the morning shift on Sunday, May 4. The place was cranking and she was only one working the floor. Despite that, she acknowledged each party saying I'll be with you in a few minutes with a smile, and most people were patient and understanding. We almost left because the type of music blaring was not our cuppa tea on a Sunday morning- I'm talking some serious hard rock- which in our heyday woulda been fine, but now as oldies prefer something more top-40. Upon leaving we noticed the info on place it's a rock-theme bar so just beware fellow-boomers. Daniella made sure we had our coffee, waters, meals and thanked us for our patience. She was so sweet and never gave off a vibe of being stressed or harassed. Hard to find that nowadays. We used to be in the industry so we know how it can be. The food was very good- basic breakfast fare, but NOT greasy, oily or dry. Eggs cooked perfectly, toast nice and hot, bacon was crisp without being burnt. She refilled our coffee and made sure we got the bill in a timely manner so we left in plenty of time to use the facilities and board our flight. Give Daniella a raise and/or promotion! read more

Ran through this restaurant at Ontario airport on a Layover from Vegas. I had an omelette and a Bloody Mary. Very friendly talkative staff. Must have a valid id. read more

Urban Crave - Signage - Burgers Near Me - Ontario, California

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Rudest people I have ever had in an establishment I didn't get a chance to try the food, the server would serve us. Never recommend to anyone! read more

We made it through TSA fast enough to have breakfast at Urban Crave. Chelsea was friendly and served our coffee quickly. The food was delicious - and I don't think any restaurant serves a better Tator tot. We will definitely allow time for breakfast when we next fly out of CVG. read more

The food was fine. Not great, but fine. The service was good and the music was nice and not too loud. But we'll never eat there again because of the 7% server retention and training surcharge. That's absurd. Increase your prices if you need to, but don't tack a surprise surcharge onto every check. And yes, it was on the menu, but it was in fine print at the bottom and you know most people will never notice it. Raise your prices and then let folks decide if the price is reasonable or not. Ridiculous. Never again. read more

So our flight got diverted from PHX to Ontario due to thunderstorms. We decided to have a cocktail and a bite while we wait out the 4 hour delay. The bar is busy and crowded but we found a table. Our server was SO rude. His name is Richard (appropriate). They obviously have a full bar, but I was told rudely, I could not order a Mojito. I asked if the Margherita pizza has tomatoes, and he responded, "does it say it does?" When he returned with my pathetic looking cocktail, I didn't say anything. He said, "You're welcome!" Really?! I cannot believe the level of rudeness from this server. The pizza is obviously a boxed pizza that is heated up. Food was marginal, service HORRIBLE! Never again. I did speak to the manager, who was very nice, and she said she would be talking to him. read more

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Always our stop at the airport when we want to get away! Food is consistent, drinks r always flowing and ur always bound to find someone to talk to. Bloody Mary's kick and the micheladas r always a fan favorite! Breakfast, lunch or dinner it doesn't matter u can't go working!!! So many walks of life fill the area with a cool energy that excited u to be traveling! read more

Urban Crave - Grilled Chicken Caesar Salad - Burgers Near Me - Ontario, California

I was impressed with there all American breakfast - it's as good as any other full blown restaurant and very fairly priced for an airport restaurant Service was quick and efficient - place is very clean and inviting $22 for one person plenty of food read more

I have to say, one of the best Bloody Mary I've had. Pretty damn good. The breakfast was pretty good too. Nice airport restaurant to relax at before a flight. read more

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This place is a complete rip off. The food quality does not warrant the prices on the menu, AND they charge an additional 7% "employee retention surcharge" that is not considered gratuity. Surcharges like this are complete BS. HOW ABOUT UPDATING YOUR PRICES TO REFLECT THE TRUE PRICE INSTEAD OF SURPRISING CUSTOMES IN THE END. AND PUTTING THE SURCHARGE IN SMALL PRINT ON THE MENU IS NOT HOW TO LET CUSTOMERS KNOW. I recommend going someplace else. Even Chic-Fil-A is a much better option, both in regards to food quality and price. read more

Expensive and food was ok. Came here for quick grub one day while traveling and the food was ok. Got a burger and salad. The burger was ok, kind of average. Food did come out pretty fast so that was nice. My complaint is that they forced a tip even though I received no service. read more

My husband got the Smoking Matthaten and said it was delicious. We got the nachos they were actually pretty good. Our server lady was really friendly and came back her and there to check on us. read more

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Overpriced MILLENIAL establishment. vibe of the place wasn't my thing and it took too long to be seated considering the place was half empty read more

I stopped in while I was waiting to board my flight. The grilled chicken sandwich was average, but the fries were really good. They were nice and crispy, and tasted fresh. Half way through eating, I noticed an eyelash or a short hair on a fry. I didn't notice it at the time, but if you zoom in, you can see it on a fry. I just tossed the fry to the side and didn't eat it. Service was not the best. I had ordered mozzarella sticks as a starter and the waiter brought my main entree out first. I waited some time and noticed they forgot about it, so I just brushed it off and continued to eat my main entree. The next time the waiter came back, he had the receipt in hand and said no rush. I wasn't too happy, considering he forgot the starter, didn't refill my water once and closed the check out without asking if I wanted anything else. Not a huge fan, but at least I got a meal in before boarding. read more

Urban Crave - Grilled Chicken Sandwhich with Avocado - Burgers Near Me - Ontario, California

We love the bartenders! Felicia and Donny are always welcoming and fun! Unfortunately, the beer taps are always empty. We come fairly frequently and the beer is typically empty. Please fill the taps! read more

Urban Crave - Empty beer taps, 8 of 12 - Burgers Near Me - Ontario, California

Service was great was sat quickly lots of seating. Quite a few TVs to catch whatever sport is on. Good place to spend time till you have to board. I know airport purchases can be expensive but wasn't prepared to pay 5$ for a tiny portion of fries. read more

Urban Crave - This way the portion for 5$ - Burgers Near Me - Ontario, California

Really good burger, fries, and beer. Had 4 hours to kill and this is the only restaurant for the Southwest terminal in the Ontario airport. I was pleasantly surprised. Cheeseburger with fries was $17.99 which is really decent for an airport sit down restaurant. I think my beer was $11 or so. Nice facility and the service was good too. Highly recommend checking this place out if you have time to stop for a drink or food. read more

Urban Crave - Exterior - Burgers Near Me - Ontario, California

I am sitting here laughing! Felicia is the sweetest person! I got basic chicken and fries. The ambiance is fun and uplifting! I recommend stopping by for a drink! read more

Urban Crave - Burgers Near Me - Ontario, California

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Waiting for departure flight on 4/27 @10:30 am. Ordered food it was good. The bartender just wasn't so pleasant on arrival, just seems she was not happy or just not a pleasant person. I don't hold it against her but if your bartender you're in customer service. Fake a greeting or smile once in a while. read more

Rock N Brews at ONT airport gets busy. If you get a spot at the bar you have a nice view of the TVs and other travelers. Had great company as I waited for my Southwest flight! The food is alright but you're there to have a drink and pass the time. The airport lounge is too far so this is the best public sit down spot in Terminal 4, so enjoy it! 4 stars mainly due to making new friends around me. read more

Urban Crave - Bar - Oct 2022 - Burgers Near Me - Ontario, California

If only there were an option for negative stars! Urban Crave's world-class contempt for customers is shaping the Ontario Airport into a regrettable place for travelers. They are redefining hospitality with their stellar cast of waitresses who must've trained at the Academy of Smugness and Scorn. These queens of disdain serve up eye-rolls and attitude with Michelin-star precision, ensuring every customer feels like an inconvenience. Need a drink? Good luck--your order's apparently a suggestion they'll ignore while perfecting their smirks. The food? A leisurely afterthought, arriving cold and sad, as if it, too, is offended by your presence. In the chaotic hellscape of an airport, this place somehow makes you long for a vending machine or even a convenience store hot dog! Save your dignity and dine elsewhere--unless you enjoy paying for disrespect and insults. Literally the worst service ever. read more

Felicia Felicia Felicia! Give that lady a raise! She need to be managing this place if she's not already. She made everyone enjoy their time at the airport at 8:00am . Great vibes! This lady had everyone in a good mood and forgetting we were at an airport. Great service!!! I want to honestly keep flying southwest just to be in terminal 4 at urban crave with Felicia . Definitely stop by. Food was good as well. She will be missed. read more

Felicia was amazing, such a character that makes you feel like you've been seen. If I'm ever back in the Ontario CA airport again I will be here. read more

It was the attitude for me. They were only utilizing 50% of the restaurant which was completely full and would not let anyone sit down! I asked one waitress if she could help me find a seat and she just turned and walked away. The other half of the restaurant was empty! Never had a chance to try anything but if the service starts with attitude like that I dont want to spend my money there any way. read more

Daniela was the best! Flights delayed for hours. Place is flooded with customers. Dodgers are on TV. What a hectic scenario. Daniela was amazing. She never missed a beat as a server. Overloaded, overcrowded and she handled it all. She handled the whole situation with grace. So impressive. And she took care of our table without missing a beat even when taking care of so many others. Thank you for making a disappointing situation better Daniela. We appreciate you! read more

The service was fine, but the wings that I ordered were old and rubbery. Expect airport prices. Blue cheese was old. Table and chairs were dirty. Skip this one and go the to Mexican restaurant next door. read more

Rock & Brews was one of the only options for an alcoholic beverage at Terminal 4 of the Ontario Airport. Not saying they're amazing... but I'm saying it was not bad considering it was my only option. My flight was getting delayed so I thought I might as well grab a drink and a bite. There was a sign up for self seating. The seemed to be slightly understaffed like all of the other businesses out there, but the girl working the area was definitely trying her best and super nice and sweet by the time she got to me. For my beverage, I had the Creole Bloody Mary ($14) which comes with absolut peppar, house made bloody mary mix, creole salt, olives, okra, celery and a glorious crunchy piece of bacon. It definitely had a kick of spice and I loved it. Funny thing is my flight time moved slightly back up by the time I got the blood mary so I had to down it real fast. I also had their Gastropub Burger ($15.75) which is served on a brioche bun, double melted swiss, caramelized onions, bacon, baby onions, tomatoes, garlic aioli and topped with a sexy sunny side up. The burgers come with a side of fries. Due to my flight moving back up, I had to QUICKLY stuff as much of this burger down as possible... Literally the amount of time the waitress took to get the check. Glad I handled most of it. The meat was soft and juicy. The caramelized onions were a nice touch. It was tasty for an airport burger and I wish I had more time to enjoy it slowly. Overall probably one of your better options if you find yourself needing to kill some time while at Terminal 4 of Ontario Airport. read more

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I went here because I was at the airport early for a flight. I wanted some thing convenient, but was looking to try something that I would not be able to find back home. This place fit the bill! I ordered a breakfast burrito and it was not bad at all. You never know what to expect for airport food. LOL The price was what you would expect for an airport restaurant, and the service was fast and friendly. If you would like to try something a little different, this place is worth checking out. read more

Urban Crave - Burgers Near Me - Ontario, California

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Nachos SUCK. Beer is not cold enough. I expect airport food to be less than exciting, but this place is worse than most. The bartender was cool though. read more

Solid for airport restaurants. Super friendly waitress (Randi) helping with some great beer choices. New fave is Golden Road Brewery Get up off the brown! Garlic fries with parmesean solid pairing with beer. Steak size and perfectly crispy .. Burgers were really good and juicy. Baja fish tacos were good nothing extravagant but satisfied the craving! read more

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