First time going here. The business says they are open @ 8am. I had a appt @ 9am for a regular 6…read moremonth cleaning. No one is there @ 9am. Doors open around 9:15. I dont get into the dentist chair until 9:45. X-ray around 10:15. "Dr" looks at xray around 10:30. Helper explains that I cant have a regular cleaning @10:45 because they dont have records from my old dentist. Waste of time. Go elsewhere for better care

Top notch care. Dr Nasir is the super dentist of the cary area, all the root canals and…read moreextractions my other dentist referred me out for were done by her smoothly , quickly and painlessly and very affordable compared to specialists . I am so glad my colleague at work told me about her. Her working hours are convenient too for working folks like us. I will follow wherever she goes!! C. Hinn

Dr. Allen is great!…read more The offices are clean, and pleasant. Overall, the staff is friendly and they care about their patients. They don't try to push you on services you don't need. I've had my teeth cleaned a couple times and a couple minor services. Dr. Allen always seems happy, and was able to cater to my specific medical needs with a smile!

My whole family (6 of us) uses Wake Dental. Not only is the staff amazing they are caring and…read morealways ask about all of my family. Dr Bohn is honest and tells you all the steps he is doing so you know what's going on. Couldn't ask for a better dentist and office staff.

Highly recommend! This dental group is the best…read more They take the time to do an excellent job cleaning and with the exam. All staff are friendly kind. Never feel rushed. Office is very clean.

Had a cleaning scheduled and woke up in the morning throwing up. I called in to reschedule and was…read moreliterally scolded like a child for wanting to cancel. I understand that cancellations are difficult for the company but they do happen. They charged me $100 for cancelling which I paid. My family used Royal Oak for over 13 years and this event caused us to find another dentist. Do yourself a favor and find a dentist that doesn't try to punish you for getting sick.

I cannot tell you how much better I feel after visiting Dr Dorion. He was amazing! He formed a…read moreplan for me going forward and I feel very hopeful it will work. I really appreciate that he starts with the simplest, least invasive treatment first. He was kind, while being so informative. He was so willing to help. He (and his whole staff) went above and beyond to accommodate me. I highly recommend Dr Dorion.

Dr. Dorian operated on all four quadrants of my mouth and restored my greatly stressed gum tissue…read moreto health. He is professional, kind and has a good eye for strong staff based on my office experience. I would recommend him at any time!

Compared to a previous dentist in Falls Village in Wake Forest, Dr.,Crystal is caring, passionate…read moreabout her work, and looks after her patients, She does not rush the process, and is very reassuring.

I am very happy with the care I received at Crystal Smile. The staff is also very nice and friendly.read more

My daughter was a patient here for several years. I will preface this review by saying my daughter…read moregot along well with each of the dentists she saw over the years and they seemed to have good rapport with her. I have no doubt that the cleanings she received were good. Hence, 3 stars instead of 1. I held off on writing this review, but my daughter has seen multiple dentists now and I feel it might help other patients. We had a billing error after our first visit as they'd submitted the wrong code to our insurance and then tried billing us directly over and over for a cleaning, which was covered by our insurance. I wasted hours of my time on the phone with both Riccobene and our insurance. I even had a 3-way call with our insurance company and Riccobene to get it settled. I'd been told the issue had been fixed, but I kept receiving bills in the mail. It was extremely frustrating, but it was a mistake- which happens sometimes- so we stayed with the office. I started getting rubbed the wrong way by Riccobene during 2020 with the up-charge for PPE during the pandemic, which by comparison to other dentists, was well in excess of what other offices in the area were charging (as discovered in a discussion on NextDoor). It was annoying, but maybe just a sign of the times, and that wasn't enough to deter me from the office even after the billing error, so we stayed a few more years. Perhaps this started to generally sway my perception of the office as a money-grab, though. It was at my daughter's final visit that I really started to question the practice. After my daughter had been seen, I was told that she had some cavities. As a late teen, she'd never had a single cavity before, but I didn't necessarily doubt the possibility of a cavity or two. We would have been paying out of pocket for the fillings, which according to their invoice, would have been just shy of $700 (all out of pocket expense since it was not covered by our insurance). They were fully aware of this because they stated that our insurance wouldn't be covering it and the expense would be out of pocket. It was when we checked out after the appointment that things started feeling off and I got an uneasy feeling. It felt a whole lot like we just walked into a used car sales lot with an aggressive sales team that was really pushing us to schedule the fillings immediately. It gave me such a bad feeling that I decided to hold off on scheduling the fillings. Instead, I went with my gut and I got a second opinion at a different dental office. My daughter has been seen at two different dentist offices since then and she's been seen every 6 months. One visit was the same week we'd been seen at Riccobene. I've never heard of cavities magically disappearing, especially within a few days, but according to the other offices, she did not have any cavities then and she still does not have any cavities. I left the office after that last visit with Riccobene feeling like they were aggressively trying to charge us out of pocket to fill cavities that perhaps didn't even exist. After being seen elsewhere, I feel it more strongly about it. I'm very glad I didn't schedule the fillings on the spot or pay the ~$700 out of pocket while being pressured to do so. Perhaps it was an accidental misdiagnosis (per cavity), but if you're paying out of pocket and things don't feel right, I'd suggest asking for solid proof of the issues or getting a second opinion elsewhere before moving forward. I'm glad I did.

Terrible customer service. It is the office's responsibility to inform patients in advance if there…read morewill be a copay for a service--not to schedule the appointment and then surprise the patient with a bill upon arrival. The only response from the office manager was that they "dropped the ball" and that filing a claim with the insurance company is a courtesy.

I've been going to this Dentist office for over a year now…read more All of the employees make it a very comfortable experience and great care. The dentist I've dealt with have always been Friendly and Helpful with my questions. Glad to have such a great place within walking distance. Highly Recommend.

Phenomenal customer service! Found out about this location through a Yelp event and it's nothing…read moreshort of fantastic. The facility is brand new with state of the art equipment and honestly it just has that very welcoming, zen kind of vibe. The staff is super sweet, knowledgeable and caring. I also love their cool technology like their high-tech teeth scanning and mold grafting machine that makes teeth in an hour apparently. I went in for a cleaning and consultation for Invisalign and I was promptly checked in, x-rays were taken with a very cool x-ray gun (which I feel exposes you to less radiation), cleaning was a breeze and my consultation with Dr. Alex was super informative. Dr. Alex really seems to care about your dental/oral health. I have a couple of appointments set up to fix up some old fillings that I have but I'm not worried because I feel like I'm in good hands. It's nice to not fear the dentist! Would I recommend this place to family and friends? Absolutely without a doubt!

New in town, hard to know how to choose the right dentist…read more When I called Triangle Family Dentistry on Carpenter Fire Station Road, I spoke to a gentleman who was so assuring that Dr. Smith would be a great match with my particular needs. So first visit Ashley was awesome with my periodontal cleaning ( I get those 4x per year) She was gentle, knowledgeable, kind, professional and efficient! I met my dentist, Matt and asked about a couple crowns. He assured he could do it and today he did, with the assistance of Mia! I believe it was the smoothest crown work I've ever had. I never even felt a needle go in for the numbing. I had a particularly difficult kind of old crown to take off but he was completely confident and I felt very comfortable the whole time. Ashley, Mia, and Matt were very attentive to my neck problems and made sure I was comfortable through both those procedures. The facility itself is just gorgeous. There is a grand of coffee in the lobby. Plus water. Lobby comfy, roomy, and well furnished. Receptionists, check out staff, everyone professional and kind. I am thrilled to have found my dental care providers! Parking is at a premium, but a few more yards to walk is not a big deal!

A terrible place. I contacted them suffering from acute tooth pain; they scheduled an appointment,…read morebut then ultimately tried--twice--to reschedule it for two weeks later. I simply cannot believe they would treat a patient in acute pain this way. The reception staff couldn't even offer a reasonable alternative time slot; they simply presented me with a *fait accompli*--that they couldn't see me. Consequently, I was forced to cancel the appointment. I DO NOT RECOMMEND!