We have been a client of Urban Tailz for a just over a year and couldn't be happier with the service. Carine came over the same night we contacted Urban Tailz last year to meet us and our greyhound, Miley - not only was she willing to come over the same night, we were able to schedule a walk for the following day!! Urban Tailz has always been 100% reliable, professional, and quick to respond to requests. Both Alma and Bernie, our regular walkers, are great and left detailed notes after every visit letting us know how Miley is doing. We mostly used Urban Tailz for scheduled weekly walks, but Stacy and Carine were quick to respond for extra night/weekend walks and even a last minute house sitting request. I appreciated that I could do all scheduling and payments via email without having to pick up the phone or write a check. All around, we have had a wonderful experience with Urban Tailz, and would recommend them for anyone looking for a reliable, reasonably priced, and flexible dog walking service! read more

Awesome awesome awesome. I called in a bit of a panic due to some unforeseen circumstances, and Corine promptly returned my voicemail and was cool as a cucumber. She was at my house in 30 minutes to meet my pup for the first time and was able to shift schedules around a bit to make sure we were covered for the week. Not to mention the incredibly sweet text message she sent after her first walk with Piper! Thanks again to Corine and Urban Trailz! read more

Urban Tailz saves our busy lives on a weekly basis. Their website is so easy to use. Customer service is quick and friendly. Our family and dogs love JOHN, who regularly visits on the weekdays. Extra attention is paid to special instructions and common sense is always used. I would recommend Urban Tailz to anyone looking for reliable, friendly service! read more

Erik and Carine are the best! I recently used them for my two-year-old Cavapoo and you could tell he had such a good day. The interaction I had with them was amazing and I could tell that their hearts are all about the dogs and that they genuinely care about satisfying the owners. Proof positive is the adorable picture that they sent!! I highly recommend them... You cannot go wrong! read more

I have been using Urban Tailz to walk our two doggies for over a year now. We love the service! They have been very accomodating to last minute walk changes and additions. They have been extremely reliable and have never missed a walk. We love our current walker Jaxson! He has a great way with our dogs, one of which is hard to handle due to some leash aggression issues against other dogs. Jaxon seems to handle it in stride and seems to love our "trouble" pup anyway. The notes that they leave us are entertaining and informative. I recommend this service 100%. read more

We lived in Old Town and were very disappointed with our dog walker, Alma. One time, she showed up about two hours early to walk our puppy. We were very mad because we had paid extra money to have her come at the later time. A couple of week earlier, we had found that our puppy had peed in her cage (something she'd never done before), and in hindsight I suspect that it happened because Alma didn't come as scheduled. On two other occasions, we came home to find pee puddles in our house, which should have never happened since the dog was supposed to have been taken outside for walks. I will say that Erik, the person who came to meet us initially, seemed very nice and responsible, and I believe that this was probably an atypical series of events. In hindsight, we should have brought this to Erik's attention when it happened. It's not entirely fair to post a negative review without bringing it to the company's attention at the time, so take this for what it's worth. Based on our experience, I just wouldn't recommend Alma for a very young puppy. read more

I had a last minute dog-sitting emergency over the holiday break when my plans for boarding my dog fell through. On a desperate whim I contacted Urban Tailz to see if they had any dog walkers available over Christmas Eve and Christmas Day so they could take care of my dog out of my apartment while my roommate and I were away. I was lucky enough that they were able to accommodate me on such short notice. I was (and still am a bit) uncomfortable with giving a key to our apartment to a service I had never used before, but being in a bind (and going by the positive reviews here) I went with it. From what I can tell, it went great. The walker was very courteous and responsible. He even texted me after each visit to let me know everything went OK as I requested. My dog seemed very happy and his usual self when we returned after Christmas, the apartment was left exactly as I'd asked (one light on, thermostat set correctly, etc.), and all seemed in order. My only- admittedly minor- issues are that aside from an invoice, I have not heard from the service since the job which was a week and a half ago. I plan on contacting them myself tomorrow to find out how to get my key back. I'm just a little surprised they didn't do any follow up to ask about my experience and work out those little details. l still have all the paperwork they gave me to fill out which they have not asked for either. It just seems a little unprofessional. I was also surprised that when a representative came to the apartment beforehand to discuss the details of the visits, they sent only Carine, who was very nice and helpful, but I would have expected and preferred that the dog walker himself be present at this meeting. It doesn't make much sense to me that everything I wanted to be done would have to be relayed like a game of telephone. I left a list of instructions for the walker just in case. Maybe I'm just neurotic, but hey, I care a lot about my little buddy. Overall, I can't really complain since at the last minute and on a major holiday Urban Tailz saved my butt! And the price was very reasonable, only $5 surcharge added per visit as a holiday fee. I would use them again. read more

Hooray for Urban Tailz! My needy, demanding cats are always calm and content, and everything is tidy when I get home. For over a year now Carine has looked after my guys, and leaves great notes about how she's played with them, what they ate, etc. I can not express what a relief it is not to have to worry about them when I am gone, and to come back to a calm household. I know they are in good hands with Carine & Urban Tailz. read more

I love UrbanTailz! We've used them for cat sitting during a couple of vacations in the past year and they have been so great! Their sign up process is really easy and and their online portal is super convenient. They always send us pictures of our cat during their visits and give us information about each visit, which is so comforting. read more

I hired Urban Tailz to look after my kitties for a long weekend, however I can't actually tell you what the service was like, though I can imagine after experiencing the worst customer service ever. Carine came to my house to pick up my key and to learn about my cats. One of them was sick recently and is on 3 medications. Over email, I had been assured administering the pills wouldn't be an issue. So she stays with me for a good 30-45 minutes as I review all of the basic needs for my furry dear ones, and then about 1.5 hours later, I get an EMAIL, not a phone call, from Carine saying she doesn't think she'd be able to do the job. Urban Tailz left me in a horrible bind, one day before my trip. I still cannot believe they handled it this way. For a professional pet sitting service to be this worried about pilling a cat - granted, never a fun activity - and then to cancel without even trying or spending any time with the animal is pretty pitiful. I get the impression their business revolves around dogs, not cats. read more

Recently moving to the city, I was slightly overwhelmed at my options for a dog walker. I went with Urban Tailz because I got a good referral from a friend and I was in a hurry to get set up and get to work. Now that I have been working with them for several months, I'm here to let you know that there are so many more reason why you should use them. Here are my top 4 why you should use them too! 1. They LOVE my dog. This isn't just a task for them, they really enjoy what they do and my pup appreciates the love. 2. Their communication is top notch. I always know if I am going to have a sub or switch my regular walker because of illness or vacation, etc. They often just check in to make sure everything is going well. I get a text or note every day letting us know what happened on their walk. 3. I can schedule my walks online. They make it easy to add, subtract or just change walks. I don't HAVE to schedule weeks ahead or be faced with cancellations fees because of a change. 4. I am never told no, we don't have someone available when you need a walk. You need an evening walk, you need a weekend walk, you need a morning walk...while it may not be your standard walker, someone will be there to ensure your pup is taken care of. At the end of the day, if you want someone to care for your pup with love, communicate with you and be reliable, you need to go with Urban Tailz. read more

Urban Tailz is the best. I got a puppy in November 2006 and was very nervous about how to keep him happy while I was at work. Urban Tailz dog walking services came very highly recommended and they have absolutely lived up to it. KC, our walker, comes twice a day to play with our puppy and I hear so many compliments from our neighbors about how great they think he is. Sue, the owner of Urban Tailz , is great about flexibile scheduling (i never know until the week before what days we'll need KC to come) and last minute cancellations/additions ... I wish I could be home to play with the puppy myself but this is absolutely the next best thing. KC leaves detailed notes about how the walks went, including comments on what the puppy did (dug in the snow, carried big sticks, etc) on his walks or if he notes any changes in the puppy's behavior or potty habits, which as a new puppy mommy is very important to know. I cannot recommend them highly enough! 10 stars! read more

We've used Urban Tailz for over four years. They were recommended by our neighbor, who still uses them, too. We have been very pleased with their service and we recommend them to anyone who asks us who we use. Our very spoiled kitties are much less hostile when we come home because they get lots of TLC from Urban Tailz. read more

Urban Tailz has exceeded my expectations! They came highly recommended to me and I can see why! After initially contacting UT, they scheduled an in person meeting with me to discuss the care of my new puppy. They have been caring for my puppy for 8 months now and have been wonderful. I appreciate how flexible they are with scheduling (new requests and cancellations) as well as the updates they give me during the day on how my little guy does on his walks (text and pics). UT knows that their clients are placing a lot of trust in them with the care of our pets and I can attest that they live up to this each and every visit. They genuinely care and are extremely trustworthy. read more

I used Urban Tailz quite frequently over a year ago and everything started out wonderful. They were responsible and reliable. Then came the trouble. My dog was still a puppy when they failed to show up twice to scheduled appointments leaving my dog alone in his crate while I worked at my job at a restaurant. The first time I received a half hearted apology from the company so I gave them a second chance and then they did it again a few weeks later. The second apology was even worse. They credited my walk but I feel they should have gone above and beyond because they were in the wrong. The third straw was when their walker lost the keys to my apartment that I gave them. They promised they were not labeled with my address but I don't know if that was true or not. Then they had to call me at work, pull me out of my job and then I had to ask my sister to leave her job to meet Urban Tailz at her apartment so they could use her spare set. After this, that was the third strike and I will never use them again. Very insincere and poorly run company. I'm glad my dog was okay after they forgot two appointments but I trust them with my dog's life and they let me down. To forget a puppy's appointment is even worse because they have to go out more for bathroom breaks. DON'T use them! read more

I've used them several times to check on my cat when I travel. We had a great initial interview and Carine was obviously very comfortable around all types of animals. My sitter leaves a note each time she visits and is very careful about locking doors, lights, etc. I feel very comfortable and will continue to use them! read more

This dog walking service is the best! I'm a veterinarian, so my job has made me acutely aware of the disasters (e.g. dog bite wounds, vehicular trauma) that can result from unsafe dog handling. Their dog walkers (Michael, then Alma) are so caring, dog-savvy and communicative, that we have the utmost peace of mind when it comes to their interactions with our pets. Our dogs are our babies, and we have used this service exclusively for over 2 years with only great things to say about them. Their online payment service is super convenient, and they are so flexible when it comes to last-minute cancellations or requests for additional walks. They are also competitively priced. You can't go wrong with this company - they combine personal service with professionalism that is second to none in this area. Highly recommended. read more

This is a follow-up to my review written 5 years ago. We have now been using Urban Tailz for about 11 years & their customer service has not faltered. They walked our dog Cody for 11 years until he passed away of old age (almost 16!) a few months ago. They sent us flowers & a sweet note when they found out that he passed away. That really meant a lot to us. In the last 2 years of his life, whenever we went on vacation, they'd also take him to physical therapy each week. We take a 2 week vacation each year & someone moves in to take care of both dogs & when we come back, the dogs always look just as happy & healthy as when we first left. And the sitter will often leave the place cleaner than when we left! Now, they walk Maile & our new dog Charlie - a lab/pit mix puppy who is a real handful. They always leave funny notes about the walks that bring a smile to my face after a rough day. We'd recommend them to anyone looking for a walker/sitter to entrust with their fur-babies! read more

Urban Tailz has pet-sat for us many, many times over the last 5 years. They've always been great.

Best dog walking service. Dependable. Flexible and knowledgeable. I don't know what I would do without them. The walkers are awesome and my dog loves them like family. Alison is the best! She sets the bar super high for any other walker. Urban Tailz gets 5 gold stars! read more

We are so sad to be moving out of the state and losing Urban Tailz! We have a very shy Yorkie mix rescue, Charlie, who takes some time to warm up to new people. Carine (the owner) went above and beyond getting to know Charlie, walking him herself, and then slowly introducing him to our regular walker Esteban. Urban Tailz is very reliable & professional, has easy online scheduling, and I love the daily texts/pics post-walk. We have used other Chicago walking services in the past, and Urban Tailz is by far the best! read more

Urban Tailz is the BEST! My husband and I have schedules that are changing pretty regularly and they are always willing to accommodate. Not to mention, our dog Waffles LOVES everyone that come to walk him. Our regular dog walker sends the best updates and makes us so comfortable that Waffles is getting the best walks ever. It was very stressful trying to find the right dog walker for us and also someone who we trusted in our home, and we could not be happier that we found Urban Tailz. We highly recommend them!! read more

Everyone at Urban Tailz has been amazing. I just moved to Chicago and was worried about finding someone who could take great care of my dog. They all have been so responsive to our needs and helped out in ways well beyond the expected. I highly recommend them! read more

I have used Urban Tailz for several months and I cannot sing their praises enough! I was new to the area, and contacted Erik beforehand, worried about finding a housesitter for an upcoming trip, and Erik went above and beyond in setting up a get-to-know them interview right away to calm my concerns. Erik responded to every subsequent email, I swear, within ten minutes! An hour was an excessive amount of time! I have NEVER found a dog walker company, let alone ANY company, who provided such amazing customer service. Erik was attentive and responsive and constantly had me and my dog's best interests in mind. My dog walkers were all great: consistent, loved dogs and treated mine with respect, etc. I used the extended walks for mid-day, shorter walks for afternoons or evenings. I also used the housesitting services several times for vacations and trips, with the house cleaner than when I left! My housesitter would send pictures of my dog and updates to let me know all was well. I highly recommend Urban Tailz if you want a compassionate group to care for your pet. They are the best!! read more

We live in the Avondale neighborhood and have been using Urban Tailz for almost three years. They are extremely reliable, communicate well, and take great care of my two dogs. I receive a text after our walker comes each day. It gives me a peace of mind knowing they have been cared for. I highly recommend this company! 5 stars! read more

I have been using Urban Tailz for two years and absolutely love them! Alma, our dog walker is wonderful. They are extremely responsive when it comes to scheduling, paying is easy online and most importantly they treat my pup with love. Knowing we have had great doggy-care makes leaving her along not as bad. We trust them completely and would highly recommend their business. read more

We recently used Urban Tailz for the first time when we went out of town for 4 days. Berni stayed at our home, with our two pups, and we couldn't be more happy with her care for them. We've had 2 bad experiences with past dog sitters (not from Urban Tailz) but I am now so happy to have found this place and trust them 100%! read more

$12 dog walks, Great Company, Great Dog Walker (Matt) - what else do you need to know? These people are total life savers- very flexible, and very reasonably priced. I absolutely love them. read more

I've been meaning to write about Urban Tailz for awhile now....we've been using them as our dog walkers for almost a year. We use their service usually only a few times a week. What I love about Urban Tailz is the flexability in scheduling. My schedule changes often, so I'm able to switch up my days on a weekly basis. They also have been great with last minute cancellations or additions. I'd definitely recommend Urban Tailz! read more

Rachel is Awesome! She walks Dexter during the week and leaves the best reports. She lets us know if he barked at a dog or pulled too hard on his harness. I couldn't be happier and I am so excited to come home to read his "report card" for the day. We moved from Virginia to Chicago a few months ago and needed a dog walker to spend time with Dexter during the day. Her reports are so detailed ("I gave Dex a face massage because we had such a good time") and I am 100% sure he loves seeing her walk up during the day. I will be a forever reference to this company so please let me know if you need reassurance (I did!). They are also easy at setting up appointments online. They send me an email with the dates they are coming then I can pay for the services online. Love love love! :) read more

I've never used another pet sitting service in Chicago and never will again after discovering Urban Tailz. They are professional, reliable and friendly. Their prices are more than fair. Most importantly, they go out of their way to accommodate their clients' needs and schedules. I'd give them more than five stars if I could! read more

I moved to Chicago about 8 months ago with my two dogs. I was in a last minute bind 2 days before a 3-4 day business trip to find a reliable and reputable company/service to dogsit. I researched on the web and came across about 5 companies. I reached out to all of them and UrbanTailz was the first and only one to get back to me within a a few hours. I was so anxious I wouldn't be able to find someone but Carine contacted me to tell me she was going to get in touch with all her dogsitters/walkers to check availability. A few hours later, Carine let me know that Bernadette was available. The following day, I connected with Bernadette and she stopped by the same day to meet my dogs. I have to admit that I was nervous about the whole experience (probably more so than my dogs) but I went with my gut, did some research and the reviews on Yelp were all positive. I really like the one-on-one contact with Carine and Bernadette. When I text, call or email Bernadette or Carine to make a reservation or check on my dogs, I always get a fast response. Other dogboarding places I've previously used market themselves as luxury pet boarding facilities with private rooms, etc but I never dealt with the same person twice. I got put on hold for at least 5 mins when I called to check on my dogs. My dogs like familiar people, smells and places so dogsitting is a better and more cost effective option for me since I have two dogs and one of them is a nervous dog that likes his routine and tends to get sick at boarding facilities. As a very attentive dog owner, it's reassuring to know that my dogs are at home and in very goods hands while I am away. I use UrbanTailz for dogsitting services at least once every 2-3 months. The latest one was for a 2 week trip. I was able to relax knowing that my dogs were in good hands. UrbanTailz and its employees really love animals and do all they can to make sure your pets are well-cared for. read more

Urban Tailz has been great! They are very nice and always leave great notes for me when I come home. It is so much fun to read what they did while I was gone. I have been completely pleased with their services. read more

I can't rave highly enough about Urban Tailz. I recently got a chocolate lab puppy and needed a dog walker to stop by twice/day while I'm at work. Leann is absolutely amazing with my little pup and I completely trust her in my condo. She's gone above and beyond by cleaning up after a few potty accidents and helping him get through an illness. Urban Tailz lets you schedule all of your appointments online, which is super convenient. Pricing is fair. Highly recommend. read more

I simply cannot say enough great things about Urban Tailz! I recently adopted a 7 week old pit bull puppy, and was desperate to find a good dog walker to take care of him a few times a day while i'm at work. The adoption was unplanned, so I had to sort things out very quickly. They came for a consult the same day I initially emailed them and were super accommodating with my 2 visits per day request for that week. My pup is a very energetic boy and gets all of the love, attention, walks, and belly rubs he needs while i'm away! I honestly couldn't do it without them and am so thankful a friend referred me to Erik and Carine! They are life savers! read more

I just started using this service. They seem trustworthy, reliable, and very flexible. I also love the sweet little notes that they leave.

An update to my previous review: Both owners of Urban Tailz reached out to me expressing their concern which I greatly appreciated, they apologized for the miscommunication and know that is important for the company. I can appreciate and standby any company who can admit when they did something wrong and make it right. However, I probably will not be using Ubran Tailz again in the future, I understand that this was a mistake my specific cat sitter made and they probably have great workers who can care for your pets. read more

My neighbors recommended Urban Tailz to me when I moved to Chicago in December 2014. They had been a client for 7-8 years and I figured anyone who was with the same dog walking service for that long was worth giving a try. Scheduling is incredibly easy online and responses to changes/cancellations are very fast. Living in Roscoe Village I had Preston as my daily walker. I couldn't have asked for any one better to look after my 13.5 year old lab. Though my dog was already quite old when I moved here she was in great health. Her health and mobility worsened over the last several months and Preston adjusted the amount of walking to hanging out with lots of love and petting accordingly. His daily notes were always fun to read and for the last few weeks of my dogs life I found them incredibly helpful to know what was taking place (good or bad) while I was at work. If I get another dog I will not hesitate to use Urban Tailz once again. I also used their pet sitting service 2 times. Both times my dog was well cared for and my home was left as good as when I left. read more

i don't come here and do recomendations. but tailz is a super service when others fails. they really saved me when i was in a terrible crunch. and yoda, my fat cat, is thankful for their extraordinary service too. read more