Flowers are good but customer service is bad--very difficult to reach an actual person to talk to.

*Editing to add that customer service did come through. They refunded the shipping cost and sent a new bouquet the following day. My mom finally received them and they are beautiful. Still, I am disappointed they did not arrive when expected I ordered flowers to be delivered to my 86-year-old mother for Mother's Day. First, I tried to change the delivery address on Thursday, but was told it was not possible because the order was already being processed -- even though FedEx did not actually receive the package until Saturday. Then, on Sunday, tracking initially showed the flowers would be delivered between 10:30 a.m. and 2:30 p.m., which would have been fine. Later, the delivery window changed to "by end of day" (8:00 p.m.), which was already disappointing. Now it's 3:30 a.m. and there is still no indication of when the flowers will actually be delivered. To make matters worse, the chatbot/customer service has been completely useless -- just regurgitating the same tracking information over and over while giving different "resolutions" that go nowhere. This is completely unacceptable. Both UrbanStems and FedEx have provided terrible customer service and an awful experience. read more

UrbanStems - Florists Near Me

I am extremely disappointed with the flowers delivered for Mother's Day. I was traveling to Spain and wanted to make sure my mom still received something beautiful and special while I was away. Instead, the arrangement arrived looking broken, damaged, and nothing like what was expected for such an important occasion. The flowers were bent, crushed, and poorly presented -- honestly embarrassing to have sent to someone you love on Mother's Day. For the amount charged, I expected quality, care, and professionalism. Instead, it looked like an afterthought. I even have video showing the condition they arrived in. This completely ruined what was supposed to be a thoughtful surprise for my mom. I would not recommend based on this experience. Order#3840334 Please email Sarahjeantyrrell@gmail.com read more

They dont respond when you have an issue with their quality. They refuse to reship and or refund or even have a customer service person respond. They delivered brown and wilted peonies and won't reship and make it right. Stay away from this business.! read more

UrbanStems - This is what they call a product they stand by and will not make it right by reshipping. White Peonies showing up brown and wilted - Florists Near Me

Our office was celebrating our boss who was just honored in a big way in our industry so we tried Urban Stems out. Unfortunately the flowers we re dived were brown around the edges and some were falling apart within minutes of receiving. We decided not to give our boss the flowers bc the quality was unacceptable. Pictures below. For $165.73 none of this should happened and I want a refund. read more

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I too had an issue with a Mother's Day flower delivery. I reached out to UrbanStems on instagram and their customer care sent me a new bouquet. It is absolutely beautiful! I think shipping carriers were having trouble around Mother's Day and deliveries were held up. It was likely not UrbanStems fault. My only suggestion would be to maybe package the flowers with water or soaked foam? read more

UrbanStems - Florists Near Me

Make sure to check that what you ordered was what was actually delivered! I ordered three Mother's Day Roses around the holiday. I cut flower delivery services some slack around the holidays since they have a huge increase in demand, but two of the bouquets were inexcusably bad. I paid extra for vases but both were missing. The bouquets were described as containing roses, garden roses, and greenery but the delivered bouquets had only a few standard roses each. They were largely other (cheaper) flowers and greenery, no garden roses. They looked nothing like the example picture. Customer service was difficult. I kept repeating "talk to a person" to their AI chat bot and was eventually able to actually get to a person. This seems to be the only way to go around the bot as calling only leads to a recorded message that says to go to their website, and the online portal/chat will only offer credit or replacement but not refund. I was able to get a refund through the person because of how wrong the orders were. One added star because the third bouquet was actually decent. Not worth the risk and headache though with 2/3 misses. read more

Do not waste your money. Support a local florist or just go to your neighborhood Trader Joe's. I have ordered twice now, and both were wildly disappointing experiences, especially for the cost. First, I bought a Margot bouquet for Mother's Day per NYT Wirecutter's recommendation. Two of the roses heads were off the stem, some flowers were dead, others were just wilted and sad. When I intially reached out to customer support, their AI tool told me that I could not claim an issue with an order because it was 48 or 72 hours outside of the delivery window. The flowers were delivered that day I reached out. My mom grabbed the flowers off the porch within 20 minutes of delivery. Fortunately, I got through to customer support after some persistence, and they were able to give me a store credit. I waited a month in case the issue with the first delivery was the busyness from the holiday. I then ordered the Grower's Choice Peonies and they were laughable. Especially for $90. There were so few stems and they were the saddest looking peonies I've ever seen. I went to Trader Joe's a few days later and saw so many bunches of peonies that looked INFINITELY better for 1/10th the price. I am shocked other people have such great experiences because mine have been bad both times in terms of quality and size of stems. Additionally, the company has really questionable ethics. They sent an email asking for my feedback of the experience on a 1-10 scale, and their site only allowed me to select 8+. I tried a few different times and confirmed it is intentionally structured that way. This is very misleading for internal and external reporting on customer satisfaction. They also have not posted either of my reviews on the Margot or Grower's Choice Peonies, and I can only assume that was because they were 2 stars and 1 stars. read more

UrbanStems - 2 of these roses were actually completely detached from the stems at the time of this photo - Florists Near Me

Jade succulents are toxic to pets!! Received this gift from a friend who trusted the Urban Stems website that said it was pet safe. It is not!! So disappointing to have false information that could harm animals. read more

UrbanStems - Florists Near Me

I am so disappointed to have received wilted roses that were literally falling apart coming out of the box. Greenery was wilted and stems moldy. My son meant to send something sweet and thoughtful. My only option is to tell him about my disappointment and upset him. I also don't want him using this company ever again. Zero stars. This is unacceptable and by the looks of the reviews here- standard for this business lately. read more

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STAY AWaY! Absolutely terrible stay away ordering from here!! I ordered a sympathy bouquet for $130, they delayed the delivery by 3 days even though I paid for it to get there earlier and once they delivered it, the flowers arrived completely DEAD and looked nothing like what I had paid for! I was absolutely mortified and embarrassed!! Customer service wasn't friendly either which made the experience worse. When I first called them asking why there was a re delivery email, she said the recipient wanted them re delivered but without telling me why. When I contacted the recipient, I then found out it's because the flowers were all dead! When I called customer service back they said all they can do is cancel the order and refund me but with no apologies! The least they could have done was deliver a new bouquet and give me my refund back for this terrible experience! To have this bouquet delivered as a sympathy to the family was completely mortifying and just so so embarrassing!!!! read more

UrbanStems - What I ordered - Florists Near Me

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Urban Stems messed up my first order by delivering a day late. They then gave me a credit which I used for Mother's Day flowers. Due to poor planning and flower quality, they did not even deliver anything on Mother's Day instead sending flowers on 5/12. They issued a refund but only for the amount over the credit and wouldn't give me a full refund. I will never use them again. 1800Flowers is better! read more

This place is terrible ...WARNING DON'T USE THEM! MY husband ordered flowers and never received them- $258.72. They want to give us a credit why would we use them again. They don't call you back- don't USE THEM!!! read more

UrbanStems - They left the flowers in the middle of the street!!! - Florists Near Me

My flower arrived and ALL withered after ONE day. We complained since spending 300 on this bouquet. We kindly asked for a redelivery instead of refund. They said if we want the same flowers ( instead of cheaper ones) we have to wait for 2 more weeks. Wee agreed. And after 2 weeks, we received some roses instead! I could get it from Costco for under 40!! read more

UrbanStems - Florists Near Me

the photo of the bouquet online was not what was delivered! missing several roses looked a lot less expensive read more

UrbanStems - Florists Near Me

Attrocious. Ordered Mother's Day flowers that were scheduled to arrive 2 days before Mother's day. The delivery date was quickly updated to the day after Mother's day, and the tracking showed that the flowers were being flown from Memphis, TN to Texas to Dulles, VA, then being driven to MD. The flowers arrived the day after Mothers day, 3 days late, and the condition of the flowers was so disgusting that it would have been better if they never arrived. All this for the low low price of $130. Instead of buying flowers from this disgusting excuse for a business, save you and your loved one the heartache, set your $ on fire and send your loved one a gift wrapped bag of shit. It'll be the same result. read more

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Unacceptable experience with this company. They delivered a wilted bouquet that does not look like the advertised bouquet. I brought this to their attention but they said I was too late because it was past the 3 days from delivery. read more

UrbanStems - The delivered product - Florists Near Me

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I was not home when they were delivered. I opened the box as soon as I got home The flowers were ok but stems and leaves were wilted. There was no card or instructions of how to treat the flowers. They were a mother's day gift with no card as to who they came from. There was no number or or way to reach urbanstem. ​ read more

My son sent me flowers from Urbanstems for Mother's Day, delivered on 5/10. By this morning, 5/14 at 5am, all of the peonies had dried out, shrunk, and wilted to the point that I'm throwing them away. This is the fifth time my son has ordered from UrbanStems. The first two times were beautiful, which is why I recommended your company to friends. But last year's arrangement was also disappointing, and this year was even worse. What makes this especially upsetting is that these flowers were a thoughtful gift from my son. I feel sad having to tell him to stop ordering from UrbanStems, but the quality just hasn't matched the price or expectations anymore. read more

UrbanStems - Florists Near Me

This is the 4th time my daughter has tried to send flowers from this company for Mother's Day. I didn't have the heart to tell her that they are almost always dead or near dead by the time they reach Florida. It was 90 degrees here on Mother's Day and they don't ship with water or ice and the roses were just about melted and I threw out half right away that were already dead. I revived the rest by quickly putting them in water in the sink and cutting the bottoms but they are barely hanging on now. I received them on Saturday. I have emailed the company twice and have heard nothing back. I know they were expensive so I am hoping she gets a refund, but I doubt it. I have finally told her not to order from them again. read more

Flowers received for Mother's Day the day after. Shipped on Saturday. Received Monday. Completely dead and included a .99 vase. Disgusting. read more

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Expensive way to send dead flowers. Customer service not helpful at all... Flowers were far from fresh and the vase ordered was incorrect. If you want to show someone you care, go elsewhere read more

I received flowers sent by my daughter. The tulips were wilted the greenery rotten and smelling and the bulbs brown in some areas. When customer service was contacted they will not issue a refund but rather a credit. Why would I want more flowers from this horrible service. I do not recommend this service at all read more

UrbanStems - Flowers received - Florists Near Me

Cheers to Urban Stems and Customer Service Rep Jhoanna for exceptional service. I ordered flowers for my sister's birthday that did not arrive. Jhoanna not only researched the issue, she made sure that flowers arrived the next day. And then to my surprise and delight a second bouquet arrived a few days later at no charge. I have ordered with this company many times and their flowers are not only gorgeous they are long lasting. Highest recommendation!!! read more

UrbanStems - Urban Stems birthday flowers - Florists Near Me

What a scam! Ordered a bouquet of peonies for a friend's birthday. Do you think that's an acceptable condition for a birthday bouquet? I literally paid $180 for a boxed flower that looks like trash. Now I need to rush and change my schedule to get new bouquet for my friend. Save yourself some time and find another flower delivery service. Also, they ship these bouquets via FedEx which is absurd to me in terms of quality and freshness of these flowers. read more

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They were have dead. They put them on the porch instead of knocking when delivered. Very small arrangemen. Nothing worse the a bunch of dead and dying flowers! read more

I've been religiously sending Flowers for special occasions through UrbanStems since about 2021. They're phenomenal selection & quality assurance of the product never ceases to amaze me. One thing I also appreciate about them is that their customer service (Happiness Team) does a great job of making things right regardless of whatever issues with shipping may occur or if the bouquet doesn't quite meet their standards & expectations. This time around Ellyza, did a great job of making things right when I had noticed that my wife's Mothers Day flowers hadn't shipped when I was expecting them too. She quickly made things right & even upgraded to a much nicer bouquet which was above and beyond. Thank you Ellyza for the attention to detail and quickly working to make things right. read more

Every year my husband and his friends send flowers to their late friends mother because she has lost both of her children and they do this in their memory. Every year I make sure to send the flowers in time and coordinate everything knowing it will be the only flowers and gifts she receives. This year we went extra large and picked the prettiest bouquet we could find. For $200+ we made sure to select Mothers Day delivery, to hopefully make her day. Urban stems replaced the style we picked with a poor excuse for a replacement, when I tried to pick a different style I was told that "to ensure quality and delivery, this was my only option... except to cancel" without the adequate time to replace the flowers elsewhere, I was forced to stick with this ugly batch of carnations. I tracked the delivery all day to make sure they would be arriving on time. Low and behold - it's 3pm on Mothers Day and now I am being told they won't be delivered until tomorrow. Meaning now this mother will not receive anything on this special day. Horrible customer service. Horrible. Such a rip off. read more

A 'one' is too good. What a disaster! A large bouquet arrived totally wilted and dead! There was NO protection on the stems = just bare stems! I have received flower deliveries from Urban Stems that had wonderful moist wrappings on the stems to keep them fresh. What were they thinking at the suppliers? What a shame because the flowers had obviously been fresh when put in the box. I complained and ran into a nightmare of a AI customer service which ended up sending a second bouquet - not the same (a cheaper one) - but arrived in the same condition! I complained again with no response (after several days). DON'T WASTE YOUR MONEY! They are not what they used to be - which was a dependable company with excellent customer service., read more

I previously bought and received gorgeous bouquets from UrbanStems back in 2021. The quality has gone so far downhill since then it's comical. Buying a bouquet from someone off the side of the highway would be better quality. These were supposed to be a get well soon gift and I'm so embarrassed. Sending dead flowers to someone is worse than not sending anything at all. It's unbelievable that the only remedy they'll provide is another "fresh" (i.e. dead) bouquet or a store credit for you to receive more dead flowers. I'll never buy flowers online again. read more

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I spent $145 on a gift that was delivered to the wrong address. Their only response was that it happened on the delivery side as if part of my payment wasn't to ensure the delivery of the gift. Instead of a refund, they offered me a credit but why would I trust them again after they were so unreliable in the first place? read more

Horrible quality of a +$125 birthday bouquet . They want to credit my account! Why ? I would NEVER use or recommend them again! read more

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Canceled my order the day of delivery without a call or explanation. I just received an email that I was issued a refund. Wasn't given a choice for another bouquet or anything. At that point it was too late to even order from another place. I would go somewhere else. read more

My flowers arrived with 1/2 of them dead. I have tried unsuccessfully to resolve with the business but their support is AI. They do not offer live support, unfortunately. There are other options that have humans working for them. Use one of them. read more

Very frustrating dealing with Urban Stems. My guaranteed delivery for Saturday, May 9, for Mother's Day flowers, has come and gone. I cannot find any way to talk to an actual person. Everything is either AI or emails. No offer of a refund, just a "resending" and no tracking info yet. Not recommended. read more

Received an arrangement from my god daughter for Mother's Day. They were packed nicely but petals from roses were in the box as well as a decapitated flower. After my god daughter complained, a new arrangement was delivered today. The roses were in better condition but others were bent over. It's sad with the price of flowers. They should wrap them in plastic with paper towel soaked in water at the very least. Would never order from them. read more

Flowers and gifts for Valentine's Day did not arrive as ordered, scheduled and paid for. No notice as to why the order was not delivered. It was only after a dive into the order, back tracking into the order to find the "track order" info and then having to log into the transit info were we able to determine that the package was undeliverable as it was damamged in transit. No notice from UrbanStems. No apologies from UrbanStems. What was received from UrbanStems was that the order was not refundable as they had nothing to do with the damaged gift. Now how about that... UrbanStems, thieves..... read more

Two out of the three Mother's Day bouquets I ordered for delivery did not arrive on Mother's Day. I ordered them well in advance, and I paid a premium for them to be delivered on the holiday. I will never order from them again. read more

I had a subscription and while the flowers are beautiful it never arrived on the set weekly dates and no communication with delays or issues. I just placed a one off order for an event a week before and selected the delivery date but when I checked details because it still hasn't arrived, they let me know it never shipped yet again no communication or time to make other arrangements. I would NOT recommend ordering from them for an event or anything that you expect to deliver on time. read more

Planned to gift bouquets to my mom and mother in law for Mother's Day. Never shipped. Requested refund and cancellation and was told I was not able to even though they had admitted to a tech issue on their end. After multiple messages with AI was able to cancel the arrangements that they said were going to arrive 4 days after the initial delivery date that was scheduled. Will not be using them again for flower delivery. read more