I wanted to leave some great feedback and kudos. Monday late afternoon I discovered I had a…read moredamaged, fast leaking tire. I was out running errands and immediately drove over to Schaumburg Toyota. Ezequiel in Service cane to help me. I had my 5 month old puppy with me, getting them used to car rides. He showed me where I could wait with him outside. I know you're a dog friendly company and we could have gone inside, but my pup is a bit crazy energy. 5 minutes after we were settled outside another employee cane out saw us and brought my pup a cup and bottled water. He stayed a bit to play with him too! 5 minutes later we had a couple more employees come out to say hi and also bring water! Ezequiel got us in and out of there in about 30 minutes so I could get the pup home. What a great customer service and caring experience. THANK YOU!

One of the worst dealerships I've ever been to. And easily the worst Toyota dealership I've ever…read moredealt with. I got my oil changed here and the mechanic forgot to put the oil cap back on the top of the engine.... Luckily I noticed 3 weeks later after the pavement below my car was black and the car smelled of oil. Safe to say I'm never coming back...

The service staff is amazing!!! Marco is the best service manager. He was professional, kind and…read moremade me feel like family. I highly recommend this dealership to everyone.

***DANGER! DO NOT SHOP HERE! ***…read more When I bought my Wrangler back in 2020, my experience was overall good. The car is great. However, when I was told my credit would be run a few times, I did not realize that meant it would be run 14 times before ultimately going with their partner lender, Ally--making that many credit checks unnecessary in hindsight. 14 credit checks (with a good credit score) is horrendous when it was completely unnecessary for them to do so and could have done Ally from the start. Needless to say my over 700 credit score tanked because of their lack of due diligence. Now, several years later, this is my most recent experience, which I believe speaks for itself. They contacted me to schedule a recall service and offered seven different times and dates, which they individually then retracted. I started to wonder if someone random had gotten my information--it was that unprofessional. That being said, this was not my first car purchase, but it will be my first and last from this location. The manager of this location is very nice and a good sales representative, but unless you are working directly with him, I would NOT RECOMMEND spending your money at this location.

Sales process was great for an out of stater, but the shipping has become ridiculous. Pat has been…read moredoing everything he can to get this car to me, and Luciano was great durning the sale. They fired their personal transport broker and have moved to one that is BBB certified and A+ ranking after me asking for a switch because it was just promises after promises from the first broker and took over a week and half and still didn't have a shipper. This new company also seems to be having issues getting a driver to bring the vehicle to me. Update: had to switch from enclosed vehicle transport to open trailer to get it by this upcoming weekend ( 3 work weeks from send a wire for full purchase price ) and I got a picture today from Luciano showing it loaded. Dealership is top notch, shipping however is not and pretty much outside of their control. Will update review again once I receive it. Shipping company damaged in transit, Not Signature Autos fault and I'm working with shipping company to get that resolved. Pat has been more than helpful on everything I've had after the sale, after I sent money this man has still been diligently making sure I'm taken care of and the car is beautiful and drives amazing.

DO NOT buy a car from this fraud dealership. Unfortunately, I did and paid for the car to be…read moredelivered only to discover the driver's seat would not adjust, outside mirrors won't adjust, key fob didn't work, tilt column doesn't work, push button start doesn't work. All electrical. I confirmed with the salesperson Luciano that the car was operable and he confirmed in writing before signing. When I tried to reach the dealership no answer on Friday, tried all day Saturday and no answer! Called the finance company to file the fraud paperwork and then finally the salesperson reached out to say he was sick? I guess everyone was sick because no one answers. Then I get attitude and he says I got a car in good mechanical order and that's what I signed for!!! Nope, you don't sell a car that you say the mechanic checked twice and never mentioned nothing electrical works! I trusted this dealership. I can't even move the seat to touch the gas pedal! Fraud on such an epic level! Not one offer to make it right.

Fantastic Service Department!…read more Great folks, they are the best service department we could ever ask for. Well done JR. We are grateful and appreciate how quick and professional you treated us today. THANK YOU!!! Recommend 100% EMS ROADDOCS

I drove all the way from Chicago not expecting to leave with a good deal or a car but today I drove…read morehome with my dream car - Ford Ecosport!!! I am so happy with my experience, this dealer beats any dealer I've been to in Chicago. So worth the drive! Erik was our salesperson and he really met me at my needs. He was just so awesome! Erik really lives up to the dealership name! - FRIENDLY Ford, no scams or BS fees. I was in and out in a little under 2 hours with a good deal. I'm definitely recommending this place to any person looking to buy a car :)

Jared Wickstrom greeted me the first time I went to talk about pricing. Though it was a busy…read moreSaturday and he was multitasking, I was given attention and quotes I requested. Then I got some polite follow up calls from him. That was not the case with another Chevy dealer I visited. Because of the professionalism, I returned to sign a lease on a Volt. Danielle was also very professional. Her relaxed way of closing the deal was artful. I appreciate the calm manner I was treated compared to sharks in some dealerships that pressure incessantly. Thank you for the car and advice. I'll be back for oil changes. Jimmy

My experience with Wickstrom, particularly with Tony H. and Terrence, is the only time I have ever…read moreleft a dealership feeling like I wasn't being pressured or pushed to be upsold on things. Tony is incredibly knowledgeable and clearly has been doing this a long time. Tony went over all my options, explained the benefits of anything that was additional costs but did not push me to go for anything just because. He was able to find the exact Trailblazer I wanted, with the upgrades *I* chose myself based on his expertise. This was my first time buying a new car, and I could not have had a better experience! Terrence showed me all the ins and outs of the tech in the car, and helped me get all my apps and apple car play set and ready to use once I drove off the lot. Everyone in the dealership was personable, professional and all around great. I can't say enough good things about my experience here. I will definitely be recommending Wickstrom and their team to anyone who is looking. Even today, I gave my praises to a coworker who was looking for a car!

My rating is based on a recall appointment for my Bronco. I did not purchase my car at this…read morelocation, but I did have it serviced here for a couple of recalls and the service team was amazing!!!! They were soooo kind. So helpful. It was hard to schedule time to bring my car in because of my work schedule. When I told them I work from home and don't have a ride to come back and get the car, they delivered it back to me at my home for free! They also had a ford shuttle take me home after I dropped it off. I'm not sure if all Fords do this, but it made my day!

This was my second poor service experience with this dealership. I had an appointment on Thursday…read morefor an oil change and some recalls. Justin was the manager I worked with and he asked when I needed my car back. I told him that I didn't need it that day but I needed it by 5PM on Friday as I was going out of town (Memorial Day weekend). He said no problem. I shared that if all of the recalls cannot be completed by 5PM that is OK but I need it no later than 5:00. I received a text when I left the appt saying I could keep track of the progress, review any potential add ons based on what the tech found, and I could text the number for an update. On Friday, I texted the number for a status update around 2PM as I hadn't heard from anyone since I left Thursday afternoon. I didn't receive a response via text so I followed up a little over 2 hours later. I still hadn't heard anything so I called the shop at 4:23PM to check in. The woman who answered the phone was not very friendly, or helpful. I told her that I was promised that the car will be ready by 5PM as I had plans. Her response was "ma'am, I can't make the technician work faster". There was zero empathy, and she wasn't apologetic. I fully understand it wasn't her problem, but a simply apology would have gone a long way. She shared "you can come wait here if you want"... as if that made up for it. She shared it will be ready about 20 minutes after 5PM and the car was not ready until 5:40. I understand things happen, but to not receive a response via text when I was encouraged to utilize seems pointless. If the car was going to be late, I should have been informed. I was told Justin went home early for the holiday weekend. When I asked to speak to a manager onsite to share my feedback, I was told "there will be a survey that is sent"... Not only was my car late, they also did not finish all of the work. I do not suggest this dealership for service.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

On August 11, 2026, I brought my 2023 Telluride in for service. I was having issues with the…read morevehicle seeming to "spin" its wheels while making turns, and the parking brake/automatic stop shut-off switch was stuck in the down position. The wheel issue took three visits because Kia America kept requesting the vehicle be returned for more pictures. I brought it back once on 08/14/2026 and waited 30 mins. Not really a big deal, but....Then on Friday, August 21, Schamburg Kia picked up my vehicle for the day. It was returned detailed, and it looked very nice. Luis did a very nice job. I wish someone at Kia had replaced the missing wheel well clips that hold the front bumper and the tire well together, but they didn't. Someone removed them, and they should have been replaced to keep the plastic from bouncing around. My biggest complaint is the center console switch/button. It was working (Automatic Stop shutoff) when I purchased the vehicle (Apr2026 - Certified Used-fresh off the transport), and it "passed" the certified pre-owned inspection, but it stopped working on August 9. I did not spill anything in the car or leave the moonroof open. The mechanic stated evidence of a liquid spill. I was not shown this, but I took the word of the mechanic and service advisor, Alex. This is not covered by Kia warranty or the Extended warranty that I paid a lot for. Okay, fine; I don't know what the previous owners did with the vehicle, as this car is WELL USED/ABUSED, as most used lease vehicles are. I ordered a 4x4 controller module and took it to my mechanic. Upon removing the center console cover, the switch was actually broken. All four clips that hold the PC Chip in place for the buttons to work were broken off, allowing the controller to separate and stop functioning. No evidence of a liquid spill. When we held the two pieces together, the buttons all functioned normally. At some point, the previous owner/mechanic/dealer worked on this module and broke it, and in the four months I owned and used the buttons, it separated disengaging the pc chip. Had I been told the truth by the mechanic or Alex, I wouldn't have ordered a new control module and would have repaired this one to return it to functioning. I expect honesty from my mechanic, and this is something I think Schaumburg Kia lost sight of. I still would have been charged and paid the $199.00 diagnostic fee, but I wouldn't have had to buy a new part. I am thankful that I didn't have Schaumburg Kia replace it for $865, as I never would have known of the deceit.

THEY LIED TO ME! (I downloaded Yelp just to leave this review)…read more Went to look at buying a new Sportage and met with the sales rep. We started negotiations and it was like he was trying to get me to sign the dotted line before I even saw the car. I had to ask to see it. Turns out they wanted to sell me the DEMO model for the full retail price! After a lot of back and forth (which felt like pulling teeth with no anesthetic) we were getting close to an agreement when he decided to pull my credit. He showed me the paper with a low credit on it and said "if you had better credit we could make this deal work". So I left & went next door to a different dealership where THEY PULLED MY CREDIT less than 24 hours later....lo and behold it was really 60 points higher! Salesmen are hard enough to deal with but DISHONEST SALESMEN give the rest of them a bad rap. BOOOOOO! I'll never buy a Kia or any other car from this dealership. Called my new car "cheap" and said "Good luck".

I bought a car in May from this company and I've had to take it back with issues about four times…read morenow. Today I went in to pick up my car and a very rude lady came out telling me that I did not have to speak to the owner and that I could speak to her only. She was very rude and got aggressive wanting to fight me. She got in my face and told me I had to leave. I asked her for my car keys and if she knew what was wrong with the car and she said she didn't know. So why would I talk to her and not the owner. She was extremely unprofessional and using profound language. I recorded this lady ,who turns out to be the owners wife ,and filed a police report . I hope I don't have to take the car back for more issues.

Was treated with nothing but respect, never felt pressured or like I was being scammed. Super…read morefriendly atmosphere honest staff. Never has the process been so stress free.

I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha