Easily the worst service I or my partner has ever received. Please save yourself and find another company! When or furnace stopped working our appliance insurance dispatched our claim to them. Didn't hear back so called, was told I would receive a call back from the person I spoke with. This did not happen, it was the dead of Chicago winter. Called again the next day and some came over. Said a part was needed and they would call us when we came. Had to follow up again. Was told the same thing. We had a workaround to hit the furnace in several places and turn it off and on several times. Called again after several weeks. First question was met with is "are you randomly trying to replace your valve with your insurance?". I work in insurance, this is an acquisition of insurance fraud. I asked to speak with the manager, person said they were the manager. Asked about the part, was told I should text them the information and to call our insurance company and file another claim?!?!. Highly RECOMMEND NOT TO USE THEM!!! Please save yourself and go with another company read more

Iritza responded quickly to the request and was at our home within the hour. He was friendly, professional and fixed the problem and offered advice to keep our AC unit running smoothly throughout the summer. We will definitely be reaching out to them for all our service needs for heating and cooling. read more

I would not recommend anyone using US heating and Cooling. Bad experience. Had appointment for Monday at 11:00am, the guy doesn't show up. I called him and he said his car broke down (He should have called to explain - but he never did). The next day, a different technician shows up, I explained him the situation, he told me the electrical system is bad without looking at the furnace. I knew right away that I am dealing with non-qualified technician. Once I took him to the furnace in the basement for repair, very rudely he told me to leave him alone (very strange behavior - don't know what was his agenda). He told me that the heat exchanger is bad. He told my warranty company that I did not maintain the furnace therefore they will not cover the heat exchanger. A week and a half before, the same technician had come and told me that the inducer motor is bad, got approval from the warranty company, and came back with the motor and replaced it. I don't think the inducer motor was bad but he made an extra buck from the warranty company by replacing something that was not broken. Just be aware of this company. read more

I hope this can be posted without giving any stars, as my recent experience was negative. Well, when I went to post, it made me select a start. Just know, this is totally in a negative light. My tenants notified me the air unit was not cooling as it should have been. I contact the home warranty company directly because online was automatically scheduling an appointment for the following week, and I didn't want my tenants to have to wait that long for a servicer to come out. I'm connected with US Heating & Cooling and scheduled an appointment for the next day. I receive a call maybe 15 minutes before the end of the timeframe for the tech to have arrived. Well, it was the tech indicating because of the rain, he wouldn't be able to service on that day and scheduled me for the next day, an earlier time. Because of my work schedule, I asked my tenant if she could make arrangements for someone to be there and if they would be able to FaceTime me once the tech arrives. I'm so grateful she was able to comply with the request. The first thing the tech said to me is he was going to have to go into the attic to check the ?unit filtering? He did provide an explanation of what he needed to do & why. But all that went out the window with his next statement -- "You're going to have to buy one anyway, I'll need a ladder to climb up there. And if you would remove the shelving units. This one [lower] is stuck in place; this one [upper] is easily removable. I can come back once 'you' get the ladder." Once I picked my mouth up off the floor, I asked him "Why did I have to buy equipment for him to do his job? Why wouldn't he have his own ladder." His reaction was, "Like I said, you're going to have to go buy one anyway. Don't you go up in the attic to check & change your filter?" I responded, "No, cooling and heating are not my forte. I pay people like your company to do that. Again, why are you demanding I purchase a ladder for you to do your job?" His reaction: I can only carry so much equipment with me. My response: And a ladder should be part of the "so much equipment. His reaction: Fine, I'll put that on the report and come back with a ladder. My response: I'll make sure the top shelf is removed. PLEASE NOTE: My tenant's representative is listening & viewing all this because he made the call to me. While on a break, I began to return missed calls. One just happened to be the tech. His reaction: Why won't you buy the ladder? My response: I'm not purchasing a ladder for you to do the job I've already paid you to do. His reaction: You're the only one, out of all the people I've asked to do this, you're the only one who refused! No one else had a problem with it, but you! I'm going to put this on the report. My response: What? You're putting on the report what? My refusal to purchase equipment for you to do your job. Help me understand! His reaction: I'm just going to put this on the report. Then he hung up. PLEASE NOTE: I have another group of witnesses to the conversation above. My response (Days 1 & 2 once the technician finally arrived and left): As soon as I get an opportunity to do so, I contact the home warranty company to complain and request another servicer come out. I find out at that point my claim was denied/closed. I asked why, and was at first given this long song and dance story and then was told the so-called resolution to all this -- "The servicer said you needed to have someone come out and change your filter, and then they would go up and see what's wrong with the unit." I need to get a copy of the report that was submitted. The home warranty company instructed me to get a copy from the contractor. They could not provide me with that copy. I immediately left two messages and sent a text message to US Heating & Cooling over the course of that evening and the next day. My response (Day 3 since technician departure): Contact US Heating & Cooling early morning, Babar answers. He gives me a long song and dance story & said the technician indicated he was unable to access the area [which was not true] & states his company did not deny the claim, that I needed to go into my own attic and do what they've noted & he only followed through on what the home warranty company told him to do. I asked for a copy of the report submitted and was told I had to get it from the home warranty company. When I said they told me to get it from him, he abruptly said I'll send it and hung up in my face. I immediately sent a text about where to send the report and have still yet to receive it at this writing. Total fraud! I'm going to make sure this does not happen to anyone else. PLEASE NOTE: This review has me listed somewhere else & I couldn't see where I could change the location. My property is located in Berwyn, IL. read more

AVOID AT ALL COSTS! When our air conditioner of 21 years died, we called our home warrenty company to report the issue. we reached out to 5 companies in our area to get quotes for a new ac while we waited for the home warranty company to assign someone to come out to diagnose our ac. All 5 companies came out and said it was beyond repair and need to be replace. All 5 also reported that our heat exchanger was cracked and our 21 year old furnace needed to be replaced too. After a week, we were then notified that US heating and cooling was contracted to come to our house to diagnose the problem. They reached out to us to schedule and we agreed upon a day and time. My husband explained that we already had a company that we wanted to install the new air conditioning unit, and we just needed the diagnosis and documentation to send to our home warranty company. The day he was supposed to come, the owner of the company called us and said he "lost a camera" he needed to do the job. It should be noted that we had already had 5 (FIVE!!) other competent companies in our house with in the past week who were able to diagnose and document the problem without a camera, as well as give us quotes. (And what legitimate company doesnt have a camera on their phone?). He cancelled through text message, and made 0 attempts to call us directly to reschedule. Waste of our entire Saturday. Frustrated, we reached out to our home warranty company. They told us that this guy called them and said that we wanted nothing to do with him, and only wanted a new air conditioner. When I called they guy to ask why the heck he lied to the home warrenty company, he was EXTREMELY rude, kept cutting me off, and said he "has the right to refuse service to anyone" (HA!). So despite the fact that this guy was CONTRACTED BY THE HOME WARRANTY COMPANY to diagnose the problem from the beginning, he chose to BLOW US OFF, and lie to both us and the warranty company because he wasn't going to be getting a huge check from us for a new AC and furnace. Incompetent, rude, and only after high dollar business. AVOID! read more

I Just got my furnace replaced today! That furnace is looking clean and it's doing a great job keeping warm! U.S Heating and Cooling did a great service. Seems like a lot of these "complaints" I'm reading are against the home warranties ...and not actually U.S. Heating and Cooling, the very company that came out to replace my furnace of 23 years today! The technician was prompt, very kind and Knowledgeable. Dealing with your home warranty can be frustrating. I know myself most FOR CERTAIN. That doesn't mean you should start taking it out on the person who's ACTUALLY coming out to you. Very unfair reviews I'm seeing all pretaining to a home warranty issue!!! I have a very old grandmother and animals that needed heat, Babarr cared and took the time to make sure the home warranty company gave me a reply as soon as possible. I would give you six stars if I could! I will certainly keep this company in mind to recommend as well as call in my situation of urgency when needed! read more

Very unprofessional and rude. He replaced air conditioning unit and didn't pull the required permit. Neither he informed me or gave an option to pull the permit. Village of Aurora did the inspection and found that the work done was not as per the village code and there are multiple issues. When I contacted US Heating & Cooling, he was extremely rude and asked for $500 for the permit. He started blaming the resident. I would not recommend anyone using US Heating & Cooling even if they are willing do your work for free. Not a good experience at all. read more

They are the only company who came out quick and fixed the problem.This young man had a heart . Everything turned out great ! we had 3 different companies come out , and they said they don't repair this kind of problems , He was so sweet and respectful! He knew what he was doing !!! read more

This company doesn't even deserve one star. I have a manufacturer's warranty, but for some reason they didn't want to do the work. I assume because they didn't want to put in the effort to make less money vs replacing with a new AC unit. They ended up telling me my warranty expired which was untrue. I called the manufacturer and they confirmed my warranty was still active. I provided the warranty registration to this contractor and i got nowhere. So I wasted $125 for a service fee for something they never intended on repairing. Now I have to spend more money to get another contractor out. I'm reporting them to the better business bureau read more

My home warranty company (AHS) sent Babar with US Heating & Cooling to fix my AC today. Babar arrived timely. He was professional, polite, and knowledgeable. The problem was diagnosed within 10 minutes. Granted it wasn't a major problem requiring a big fix but I appreciated that he was honest and didn't overcharge me for unnecessary work. Babar was thorough and went the extra mile. The previous day I had been left stranded by Eagle Air out of Plainfield, IL. AHS had sent them to do the repair on Friday at 12:30pm. Upon arrival, they decided it was too hot in attic to do the work so they left! I thought this was what they did for a living. So unprofessional! Again, thank you Babar for your professionalism! read more

Came as part of a warranty service for faulty AC. Where do I begin: Blamed us for the fault. Charged us more than just the deductible on the warranty service. Didn't fix the problem. That was the first visit. The second visit he got beligerent and rude with my wife. He left and a day later the AC still wasn't working We called the warranty company back and demanded a different service company, who came and found out what the real problem was. I understand things can sometimes be hard to diagnose, but being rude to the customer just isn't kosher in any circumstance. read more

We had to work with this vendor through our Home Warranty company. He was completely incompetent and unresponsive to numerous phone calls. We had to sit on hours of hold time for days with the Warranty company who was in contact with him. For over 3 days he said he was picking up parts that had been ready for pick up as his status and not doing the work. He also told the warranty company that he was in contact with us and giving us updates on getting the work done. We are now sitting at 14 days since the request was put in and he caused us over 5 days in delay. He also wasted additional days by not picking up parts. I am now 34 weeks pregnant and it is the heat of spring now and we STILL do not have AC. He also was aware of the urgency, as I told when he came over to look at the unit. I asked if could quickly put in the quote and he shrugged his shoulders and said he would try. Then he put in the quote completely incomplete without a cost or estimate for the warranty company to clear. We have asked the warranty company to remove him from their vendor list. read more

Our furnace broke down at 10:30 pm new years eve, we called first thing in the morning sears home services, they connected us with another heating company that advertised 24 hours but had no technicians working new years day. then they connected us with Us heating and cooling and around 7:30am he called back and was there by 11 am. Diagnosed the issue right away within about 10 minutes, trouble shoot the problem, had the heat back on but informed us that we couldn't get the parts needed till Tuesday morning and was unsure how long the furnace would keep running. Sure enough early morning Tuesday morning about 3am our furnace went out again. At 6am I called and left a message and he called me right back. He said he would pick up the part and be out to take care of it. at 11am he was at our home by 11:30 we had heat. Very knowledge, quick and clean, no excuses, took care of the issue right away. We would recommend us heating and cooling anytime. The technician was also the owner and not a subcontractor. read more

I had this company out as a second opinion through my home warranty service on a furnace issue. He not only found the issue that the first company completely missed, but he went out and picked up parts to get it fixed the same day. I'd give him 10 stars if that was possible. Very honest, very fast repair. read more

Our furnace is very old. It predates many of you by a decade.That said,we plan to replace it...in the Spring. When the old gal was no longer getting hot(and by this...I do mean the furnace), we called our home warranty company and they ,in turn, gave us the number to U.S. Heating and Cooling,Inc.They could have come out the next day,but, could not take any time from work at the moment. The technician I dealt with calls himself Bob. .Whatever..he could call himself Sally, as long as he got the heat restored.And he did...after the second trip. I have dealt with service guys before that don't want to hear any suggestions from the homeowner...especially ones that are female. He got it right the second time,after the furnace was once again blowing cold air shortly after he left. I called Bob and he came right back and changed another part. Seems to be just fine.If he had had to make a third trip..he would have found himself to be the subject of my latest comedy set .Time will tell if that is yet to be. read more

I am so disappointed with my service because the guy name Mr Baig Babar from US HEATING AND COOLING service and he made a blast in my furnace plus he spend one hour still he couldn't find out what was wrong. When me and my husband ask him that what is wrong he said call me I am too busy right now and when we call he said,you guys stay out of it and I will talk to only your insurance company.extremely dissatisfied with his service which he never fix but made a more damage to my furnace,wonder why he came in to my house in one day. read more

Bought a new home called him to come check the furnance. He came on time told us about the issue. He is knowledgeable and the fix was quick and easy. read more

Excellent service! Our issue with the heating system was quickly resolved. I thought it would take long but the guy who came in was knowledgeable and did not waste time on figuring out the issue. Charged fee was also reasonable and definitely will be calling them again in future. read more

as a new home owner that was my first experience with a HVAC company,the tech showed up within 2 hours on christmas eve and identified the problem within half an hour and present me the repair quote which was very reasonable , tech was very friendly and really knowledgeable,explained me the problem in a proper manner and fixed the problem and my furnace was running again and blowing warm air .i had heard so many stories about furnece techs who really rip you off but i have a really great experience with this company.it seems that tech was really honest. i highly recommend US HEATING & COOLING for all my friends for their HVAC needs. read more