There's no way of getting around going to the post when you really need to...Especially if you have put in a COA Change of Address... I am not getting ANY FORWARDED MAIL AND ITS GOING ON 2 Months and luckily I have given my new address to most but where is the FORWARDED MAIL? Here We Go To The Post Office... I'll have to stand in horrifyic line waiting just for them to probably tell me there is no mail... I asked for the mail to be held/ hold and I know it is because I picked up some mail so it's been a few weeks now no forwarded.. So they should either have mail held or I should be receiving my first class mail and periodical mail... How do I know for fact I worked 15 years with the PO... The new carrier where I just moved to has been employed for 1 month... ‍ WISH ME LUCK...! read more

Very bad and slow service. No mail delivered to my new address. They lost my package and when I go to the post office, they tell me it's out for delivery and I never get anything. Unhappy with their rude employees and I hate to go to that post office because of the unactable customer service that I received. read more

Allana gave us the best customer service! Not only did she help us fix our problem, but was very sweet! I'll most definitely recommend people to come to this post office! read more

Went to this post office to drop off some Christmas packages and I was surprised how friendly the lady was. Really appreciated that because a lot of times post office workers are stressed and grumpy especially during the holidays. She was very sweet and got my packaged set within mins. read more

I try to avoid the Post Office during the holidays. After this experience of waiting in line for 40 minutes, I will try and avoid the Post Office all the time. The wait was extremely long and one of the workers was yelling at the other worker. It just seems as if nobody has a sense of urgency in this facility. Even though my experience was bad, we received excellent customer service from Alana once we got to the counter. read more

US Post Office - Post Office - Post Offices Near Me - Aurora, Colorado

This has to be the worst location. Usually only 1 worker working the counter and they take like 20 minutes at least per person.

Usually the line at this location is super long, so I lucked out with only 2 people ahead of me at opening. Postal worker was very chipper and helpful. I only had to buy a few stamps to mail some cards so it was an easy and quick trip. read more

US Post Office - Buying some stamps - Post Offices Near Me - Aurora, Colorado

should be able to trust our mail man. I gave him mail to send out. he never sent it. why is it ok for them to steal our mail and get away with it. read more

Had an issue with my mailbox key in a new housing development. Alana went above and beyond to assist in getting us to the right department to get this resolved. Problem is, the few agents that are staffed are exceptional at the job. Problem is may patrons in my experience are not educated or unprepared when they get to the counter. USPS needs to either better staff to handle these customers or provide better education for these folks. read more

I never leave reviews but this post office reminded me what bad service really looks like. I came in to drop off a box and needed to cross off a label. After waiting in line, I got to the front where an African American guy with glasses was working (I didn't get his name). He was immediately rude and dismissive. Instead of just letting me cross something off right there, he told me to step aside and pointed to a sign all the way down the counter. It could've taken two seconds -- he was just being extra and rude. While I was still standing there, another customer came from the self-service kiosk and asked a question to an older lady with white hair -- another employee -- who was standing next to her desk going through papers. She wasn't helping anyone or open, but she raised her voice at him, and told him to wait his turn and she was closed. The customer then approached the same African American guy (with glasses), he told him the same thing -- "to get in line!" -- in a really rude tone. Mind you the line was long. The staff here are unhelpful and lack basic courtesy. This post office needs oversight and customer service training. read more

Had a Christmas gift to send and wanted to get it going in case of a trucking strike or delay because of a busy postal season. Went with priority mail box as I could cram a lot into it and they don't charge by weight. Found parking in the private lot. Went in to use the automated postage machine and they were both not working. Had to stand in a long line instead. Floor marked with social distancing lines so I tried to respect that but some customers were very close. Waited my turn and finally made it to the counter. The associate was friendly and helpful. Got my package sent and purchased some stamps. Collected my receipt and was on my way. They have Christmas design stamps, boxes for priority mail and packing supplies. And a variety of greeting cards for those last minute wishes. You can rent mail boxes here. This post office can also process passports making it a very handy post office. read more

The service sucks Ed is so rude and unprofessional this shop need to get new people or just close because they just don't know how to do their job, they have me waiting in line for 20+ minutes meanwhile they go to the back and disappear for another 20+ minutes SERVICE IS TERRIBLE. read more

i've lover here for two years. This is the third time my packages have showed delivered, but I have not received them in the parcel boxes. I contacted the post office. Apparently they were delivered to the wrong box but as long as it shows delivered, it's too bad so I'm out $150. This is third time that this has happened. It's unacceptable from the post office . I almost feel like it forces you to have to go get a post office box so that you can get your items. They always seem to manage to get the junk mail in there though go figure! read more

Long long lines with only 2 people very slowly working or disappearing into the back for long periods of time. It's always like this here.... Why isn't this place staffed better????? read more

Community mail boxes broken into each month for the last 3 months, demanding US postal office, if they cannot deliver our mail safely, you will have to pay for fraud protection to every person you deliver mail to with a community mail box. Choices: Give us indavidual mail boxes, put a cage with a key lock to protect boxes (each member of box get cage key). put lighting and cameras in each area. I had stolen: Med docs, ins docs, car renewal, registration and tags stolen (disbled veteran, dmv sends me my tags each year, stolen) and packages I have no clue of until I search all the sites I have ordered from. If you cannot protect our mail, you will have to pay for fraud protection for every person effected. read more

US Post Office - The 3rd time in three months, note the boxes on right - Post Offices Near Me - Aurora, Colorado

Horrible. Packages are always missing and nothing is ever done. Employees are stealing packages and the leadership team does nothing about. They're unprofessional, poorly ran, and horrible at ensure residents get their mail. Improve your background checks and your process to ensure mail is DELIVERED read more

Don't call to get in touch with a representative. They will have a person pick up the phone and hang up instead of helping. This place is ghetto as hell honestly. Get better workers that actually care about helping and not being rude and non-helpful. Bunch of bums. read more

I had a small prepaid package that could easily have been dropped in any box and they made me go inside and wait in line to send it. They used to take them in the drive-up mailboxes outside but now they only take letters there. All I had to do was drop the stupid thing off and there wasn't even a box in the lobby. Completely ridiculous. read more

Would be a zero if that was an option. I barely get packages that come through USPS. I've had to come to this post office MANY times for packages that weren't delivered due to someone doing their job half ASS. I visit this post office more than I should. I damn near live here and I hate it. African American Bald dude with the glasses is most of the time condescending, rude, and loud talks you. It's not like they play music so everybody can hear your business when you are at the window. I've had to speak with management via email AND in person. She was nice but my mail has been missing for over a week recently because some one decided to break into the entire mail box and do you think they give a f*ck, NO EVERYTIME something important coming via mail. It's always a problem. When I say I can't wait to move and have a different post office assigned to me, I CAN'T WAIT read more

Customer service here is horrible. The first time I came I saw a male clerk being rude to a man who clearly didn't speak good Spanish. The clerk has a very aggressive demeanor. Today I saw a customer speaking up to his rudeness and the clerk did not care that the customer was dissatisfied with his service. Idk why they have someone service front desk who does not care about customers. read more

Once again if I can give this place a negative I would. Customer service is terrible. I was waiting in a non purchase line, so I thought. Turns out the manager was just helping someone. Fist she could have told us that she wasn't open. Second the clerk next to spot who saw me waiting could have spoke up. I had to ask her and with her nasty attitude she said she was as never open. They both could have told me such but they didn't. read more

Took me three trips to the US Postal office to get my mailbox key! I had to walk there and I am a disabled veteran. The folks there don't care. read more

worst customer service ever the black guy in the front was not helpful at all he was even rude to an old lady that needed help and when it was my turn he did not try to help me find my mail or any information or where to call !!! he should not be working here if he does like helping customers read more

Made rude remarks and brought up culture assuming I wasn't from the US. Was not helpful!! Older lady named Alana read more

Low quality service. Very rude employees. Always homeless people sleeping in the lobby.

I mailed 3 packages at the same time, to the same address: 1 large package of relatively little value, and two smaller packages containing electronics valued a nearly $800. Large package made it, however, the smaller packages never were to be seen again after being scanned in at the post office. The news reports recently as to what is happening may be true. read more

This place is the worst. Always a line, never enough help, customer service is horrendous. Best part about this location is the self service kiosk. Even today a customer is having words with a clerk; he requested to see a supervisor & the clerk called the customer an a$$hole. Seriously?! Nice to have a government job with benefits, retirement and treat the public like crap. Pathetic! read more

issue 1: have video from doorbell camera of a package being thrown up stairs. issue 2 and 3: received an attempted delivery notice for 2 different packages saying a delivery was attempted and I was unavailable. on both instances, I was home all day. reviewing camera footage, no usps personnel never was in front of my door. read more

wait 30+ minutes to pickup a package, employee not willing to search for multiple packages at the same time, declining services and declining government read more

Terribly understaffed. Staff they do have take FOREVER or hate the world. I've been standing in line for half an hour and 3 people have been helped. Now one of the only two workers put up their "next window" sign and left to the back. ONE person to help a line of a good 30 people. Awful. Awful. read more

A lady named Alan helped us today at 1pm on April 30th and she was so very RUDE. I have never been treated so horribly at a Post Office before. Btw at this post office, they do not print labels for you. I've always had them print it out for you and slap it on the box, but come prepared because they won't do that here. read more

Terrible custom service, the man spoke done to me, was unhelpful and was not kind even after having to wait 30 minutes. bummer because I do like this location, but I normally don't have to speak to anyone directly. read more

The song remains the same, only now with more COVID! "One customer in, one customer out," a sign on the door proclaims, and a woman standing in line in front of me said (during the 40 minutes we had in which to converse) that she'd stepped inside when there were already 10 people there and been shooed out. Looking inside at the unmoving line, the folks there were not 6 feet apart. There were 2 clerks on when I got there and it didn't do my blood pressure any good to observe them not apparently doing much of anything, and in silence to boot. Once I finally got inside (after half an hour), I saw a customer standing there for 10+ minutes before anyone behind the counter even spoke with him. One clerk went on break (of course) soon after, leaving ONE guy to handle the line. And mister "I'm on break" had his mask below his nose. USPS, how about getting rid of these uncaring folks and giving the jobs to workers who're actually interested in their customers and desire to be efficient? read more

A Post Office is a Post Office, right? Generally they are pretty dull with long lines and not enough customer service reps, right? They are proving grounds for learning patience. Well, the main PO on Alameda is true to reputation . . . . with one exception: ZEKE! He's smiling, friendly and generally has the good customer service thing down pat. Even more important is that he is professional and provides service in a quick and efficient manner all the time while he is smiling and making you feel like you are the most important customer he's served today. Why can't all USPS customer service reps be like Zeke? Take a number? No thanks, I'll wait for Zeke! read more

Well I at least feel slightly better that I am not ALONE in thinking this is the worst post office ever. The only person that I felt was nice was Leon. Now before I start my PO BOX closing was completely my fault. It was on auto pay and my credit card expired exactly around the same time they charged it. If they sent an email I missed it but either way I got an email at 3 am my box had been closed for non payment. Call my credit card company they confirmed it was because it was ran on the old card. I immediately ( same day) go to Post Office to pay and rectify. I simply ask if they would be WILLING to waive the fee since it was same day and as a courtesy. The lady Theresa was SO rude I couldn't believe it. First she lectures me in front of the ENTIRE store about it being my fault my box was closed although I had never sad it wasn't . Then she LIED and said my mail had already been sent back. It had not been. Then when I pointed out how rude and nasty she was being she told me I am sorry YOU FEEL THAT WAY. So I talked to Leon the supervisor he told me I would have to wait for a different manager that manager calls and she proceeds to make excuses for Theresa. Maybe she hadn't had her coffee, or maybe she was having a bad morning WHAAAAATTT? You're in customer service and can't do customer service. Then she said well customers walk in here mad so it makes it hard for us sometimes. Either way I could go on. I ended up cancelling my PO Box just cause I didn't want to give them my money being so rude. They are NASTY unprofessional and I don't know how every single one isn't fired. Too boot it's chronically understaffed probably because the people are awful to work with. read more

As far as Post Offices go this one is pretty solid. Sizable parking lot, large interior, friendly staff, and a plethora of envelopes and packages to choose from. Of coarse, it's the Post Office so a line is expected 99% of the time. If a trip to the Post Office is needed, this is a great choice. read more

US Post Office - Post Offices Near Me - Aurora, Colorado

As a PO Box user, I find this place is readily accessible 24/7 and I don't very often feel like I'm gonna have to get buck wild on anyone that is lingering around. People get in and get the hell out, and that's great. When I do have to do something at the window, however, it takes forever. Not because they're not trying, they're just understaffed to handle such things. So, if you need stuff, give yourself an extra few minutes. 9/10 would pick up my junk mail here again, tomorrow. read more

I went there to get my lock and key replaced. Normal time frame is 4-6 weeks but I was done in a week. That is great service. They are so patient , I wish the people waiting would be patient too.great job !!! read more

Rude rude rude absolutely rude customer service. One of your male employees thought I was stealing a box This morning on Saturday, January 4 at 9 AM.and I was actually trying to look for a label and he yelled at me so I just left. You could just kindly ask what I'm doing you can see I'm not stealing and I had a wallet in my hand prepared to pay so don't assume and be kind and considerate please and thank you. read more

I went to the post office on the day my package arrived, and they had not processed the pallet at that point (that was on me being impatient, though I remained kind and understanding). A lovely post office representative (alana - not sure the spelling) not only checked twice, but took my number in case my package was in the pallet. The very next day she gave me a call and let me know it was ready for pickup. I am so pleased she remembered and followed up. It just shows what a little kindness can do for a person/situation. So for those who are frustrated at the office, remember they deal with frustrated people all day long and it's not right to take it out on them (yes, I saw it twice while I was there). You never know, maybe they'll above and beyond to help if you show a little compassion. read more