What dreadful service! Four times in a row now I've gone to buy stamps and they have none! Three…read moretimes over the past 4 months I've gone in the middle of the day to find them closed, no note on the door or explanation. The front desk people are friendly but have no control over the terrible management. There are days with no mail delivery. I've never had these problems at any other post office. There seems to be no accountability for the bad management. I'm now going to other POs even though they are much less convenient.

Everyone here is super friendly all the time. I come here all the time and every single time I'm…read morehere they're helping everyone, going out of their way to do so. My favorite post office!

The postal workers at this location are impatient, rude and some are just plain nasty. I felt the…read moreneed to share this with the public. There does not seem to be a way to address their nastiness. Spoke with a supervisor once, but the rude behavior continues.

I had an encounter with the mean bald man here today. I saw the two stars before heading over and…read morethought it couldn't be that bad. Now I think two stars are a gift for these folks. I had 3 heavy boxes of books and 3 boxes of lighter things. There was not a single soul in the post office except me. I'd left in a rush, and didn't write the to: and from: information on 4 of the 6 packages I had because that was MY OWN HOME ADDRESS as I'm moving back to California, and I figured I would write it quickly while in line. My Lyft driver very kindly helped me with the heavy boxes, and we go up to Baldie's window where he chews me out for not have ALL boxes addressed COMPLETELY WITH A TO AND FROM. Okay, fine, so I pull out a marker to start writing. OH NOOOOO. I HAVE to go back to the counter at the back of the room to write on them, then drag about 80 lbs. of boxes back up. I flat out told him I wasn't doing that. I moved near a pillar and started writing. Baldie flips out completely screaming that I'm blocking all the other customers. To which I waved my hand to the empty room. He's still screaming at me, so I told him I absolutely was not moving these heavy boxes because I have a torn rotator cuff, which is absolutely true. I was pushing it to get things as far as I did. His response? "Well, I don't know that!" to which I said, "Now you know. I just told you! I'm not moving these heavy boxes." Then the other clerk tries to be helpful and offers to move my boxes for me to the desk way in the back. And I told him no because I can't move them back up. He started to say something else and I just couldn't take any more badgering and said, "If you two would quit pestering me I'd already have this done and be out of your hair!" Now that I think about it, maybe offering to get out of his hair further offended Baldie. So, then other customers start to come in, and Baldie very loudly tells people over and over, "She's got a torn rotator cuff!" I hated having to even tell him why I couldn't carry heavy packages, and I hated even MORE that he kept repeating it loudly for everyone to hear, but I'm sure that was his point. Oh, and an older guy with a cane comes in and he's nearly chaperoned directly to the front and given lots of assistance before everyone in line (including me.) I my torn rotator cuff combined with almost 100 lbs of boxes somehow less important than a guy with a cane and a letter? Literally ONE ENVELOPE. I ended up getting into the line after everything was labeled, and after hearing them tell people who came to the desk without a letter or box labeled that they could write on their package and come straight to the front of the line once they were ready. Of course, this also put them in front of me, even though I'd been there longer than anyone in the room other than employees. I'm honestly considering a complaint to the ADA about these guys--especially Baldie. What he did was rude, uncalled for and would have taken far less time if he'd done his part while I wrote on the packages, and maybe I'd be able to use my shoulder above chest high tonight, but sadly after all this extra schlepping I'm not. When I told him I couldn't carry the packages reasonable accomodations should have been made. Instead I was subject to rudeness, humiliation and bullying because this very mean and angry man decided to target me and use that bit of authority granted him by the USPS in the worst manner possible. I swear to God, the clerks on duty there today, particularly Baldie, were just trying to get me to break down in tears in front of them. And these bastards almost succeeded. Shame on them.

A part of the job interview process at the USPS located in the lobby of The Longwood building has…read moreto be a single question: "How much do you hate your life?" - if the answer is "I hate everyone and everything" then you automatically get hired. I am stuck coming to this post office location often because my work takes me into the Longwood Medical Area. There is ALWAYS a lineup because of 3 reasons: 1) They don't open when they say they will. The window says they open at 8:30AM, but whoever actually opens the post office operates on vacation time. They roll in whenever they roll in, which I have seen to be as late at 8:45AM. 2) They are the laziest employees in history. Seriously. Sylvester takes 5 minutes to type in one address. Branden is too busy watching YouTube videos on his phone. Lady is too busy eating her lunch at the register to look up and see the lineup forming. 3) They take extended breaks. I have been in line for 30 minutes (no exaggeration) and someone leaves their register when I arrive to "take a bathroom break" and doesn't come back for a half hour. This USPS location is the epitome of "government job security." No one cares about customer service, and you annoy them when you ask them to do anything. Avoid this location if you can, and go somewhere where the staff don't hate you.

This post office is ok and I would only come here for convenience. As other yelpers have mentioned,…read morethe postal workers here are rude and not friendly but they are able to get you in and out in a timely fashion. If you want someone who will do your packaging or give you a huge smile, go to another location. So it's not my go to post office, but they get the job done.

I've reported this post office multiple times to the USPS and several city offices. Their customer…read moreservice is atrocious, their employees are rude, and they just can't manage to do the one job that counts in a post office - successfully sending and receiving mail. They've lost several packages of ours when we had them sent to the post office specifically for safe keeping, and, my personal favorite, they get angry when we return looking for the same package (which they lost) more than once. One employee in particular - Janet - should be fired immediately. She yells at her staff and her customers publicly, curses frequently in front of customers, and once - when we said that we would wait until they found a package of ours that they lost - threatened to call security and have us forcibly removed. A real winner, that one. Honestly, this post office is one of the top reasons I want to leave Allston and they're the only reason I will never ship USPS again. Avoid it any way you can.

This is the worst post office ever. They keep loosing packages. I shipped a small package by…read morepriority mail to NYC. It took 5 business days. People who work there are useless. Either they should close this post office or put machines instead.

This post office boasts a 4.0 rating, but its actual service is an absolute joke. They claim to…read moreopen at 6:00 AM. I arrived at 7:30 AM to closed doors, which was bad enough, but by 8:00 AM, they still hadn't opened. Their excuse? 'Understaffing.' Yet, there was absolutely zero notification of this on their official website. This is a staggering level of incompetence. It's not even a question of good or bad customer service--there was literally no one there to provide it. Nearly 20 people were trapped waiting inside, all of them in a massive rush because they needed to mail their items before clocking into work. This chaotic mess is a direct result of USPS's systemic mismanagement. It is acceptable to face staffing shortages, but it is completely unacceptable to fail to update your official hours online. You mislead the public into believing you open at 6:00 AM, post a note on the wall saying 8:00 AM, and then fail to honor even that time due to a 'lack of personnel.' This is utterly ridiculous and disrespectful of people's time. Zero stars."

Very friendly and helpful. Everytime i come in she has a smile on. She will always go the extra…read moremile.

I cannot understand how a package can get lost when in possession of The United States Post Office…read moreCentral Square location otherwise USPS Mattapan facility. Professionalism is not represented thru out the USPS. especially lost mail. Go figure, shame!

This past week my passport got lost in the mail.. sort of.. it didn't arrive on time. A staff…read moremember, by the name of Sitarah Clark, at the Cambridge, Central Square location was without a doubt so giving, kind, helpful, and worked tirelessly to find my package and to keep me informed on its status. I honestly don't know if I ever had better customer service in my life. Incredible experience, that made it easy to accept the circumstance, and to be mindful on what matters most in this crazy world. Like great human relationships!

I can understand why this PO has such low reviews ... based on my first experiences at this…read morelocation a year ago ... which were slow and unfriendly memories. However, recentlyyyyy I've been to this location twice, and it's been a really pleasant experience ... even with it being around the holidays. Both times, I've had "Anan" (I think that's his name ... so sorry if it's not.), and THIS MAN DESERVES A RAISE!!! Not only is he assertive and efficient, he's also really friendly and ... happy with everyone. Not characteristics you often see from PO employees ... sadly. Both times, I've come in with 10+ packages to mail out, and both times, he's helped me with a smile on his face and with friendly conversation. Such a relief ... since honestly ... I got anxious having to take so many packages to be mailed. Didn't know if I would be met with visible annoyance and a rude attitude, but ... pleasantly and surprisingly, I was not. He brightened my day both days. Regarding "value" or this place ... it's a PO. Do I think prices are higher than they were before? Sure. Is there anything that can be done about it? I don't think so. Just glad that we still have mail delivery.

USPS delivery claims can't be trusted. My delivery of live plants was delayed because of Friday…read moresnow, that's okay...rescheduled for the next day, Saturday, in which the office building (Brighton) is open until 6pm. There I am waiting in my office, then shortly before 2pm the status is updated to 'next business day' because of the lie 'that a delivery was attempted but bldg was closed'. This building with couple dentist offices has people coming in and out all afternoon. Why was there no attempted delivery slip left? Isn't the real truth the carrier just wanted to work a half day and go home?!

There's only one person in a line and f 20 customer and she averages 10 minutes per person. Do not…read morego here!

Extremely poor customer service from Francine and the office manager Mike. My certified letter was…read morenot delivered to me at the time when I was at home. They said the attempt was made, but in fact nobody bothered to contact me for the delivery. Most likely there was no delivery attempt and the record was falsified. I took me two hours at the office to receive my letter. The manager did not bother to talk to me in spite of me waiting for him for 2 hours on Saturday morning.. Francine was very rude, slow and unhelpful as usual. No wonder the customer before me in line got frustrated and left for a nearby Prudential Center branch - they are MUCH better. I try not to use this office but sometimes there is no choice. They could definitely benefit from hiring new people or receiving a good customer service training.

Excellent service, staff quite respectful and helpful. My favorite UPS store. I recommend it!!!read more

Kevin is the best! Incredibly knowledgeable and efficient, he got me in and out in less than 5…read moreminutes.

i went there this morning to pick up a package. The man at the counter was rude and said "that's…read morenot my job" i asked for the manager due to that response then the manager says "there's too many packages to go through". It is quite literally your job. Absolutely insane. Horrible Service and Horrible people.

wow see so many complains about this post office, went to the post office because someone stole my…read morepackage then the guy told me to call the supervisor and when i called she was rude and mean, someone also told me that they pick her over the customer who has complained about her several times so what really going on, till this day i haven't received my package and never mind one it was more than 3 packages that was stolen at 923 parker street Jamaica plain mass. 02130 what can we do we do matter as humans!