My UPS store is #0833. I go there for everything, the reason being is the line of customers could…read morebe out the door yet I've never been in there longer than 15-20 mins. I usually have a question as well as most however I've never felt rushed or that employees wouldn't be bothered to spend more time with me if needed. In my opinion, all of the customers at Scotts Valley Store feel every bit the same as I do!

Good for Amazon returns. Don't bother going to this store if…read moreyou need to ship something out and pay for the shipping. Not staffed to be able to help walk-in clients.

We need photos to renew our passports and made an appointment for yesterday morning. When we…read morearrived early, we stood around waiting our turn and the two ladies there had to deal with a very crotchety woman and her caregiver. They endured the abuse with patience and compassion, and when it was our turn the clerk was so nice. I was very nervous about my paperwork and after she printed the photos she offered to take care of the mailing for us. (I already had the forms printed.) She did everything! It was wonderful and I am so grateful. I wish I had gotten her name. Thank you, young lady with the green sweater!

Passport processor Jennifer was amazing. Thank you for…read morepointing out a small, easily corrected, error in documentation that could have derailed the process!

Packages and mail are frequently either lost, mishandled, or late. A very minimum amount of effort…read moreis made by the drivers. There are a couple of good people who attend the desk otherwise. The hours are terrible, they aren't open on the weekends and they close at 4 PM on weekdays. They are also closed randomly throughout the day for various reasons and there's no way to predict when. When I find out an Amazon package is coming through USPS versus FedEx or UPS I get a dreadful feeling because I know it will be a pain one way or another to just get my package.

This is absolute complete bullshit that the US Post office has yet to do anything to accommodate…read moreall the residents are Brookdale CA since the unfortunate incident on December 13th 2024 Brookdale residence have been forced to go to Boulder Creek to pick up their mail and I could be wrong on this but I swear the window hours used to be from 8:30 a.m. to 4:00 p.m. Monday through Friday and now they're 9:30 a.m. to 4:00 p.m. and yet no steps in any direction to help the 2,000 plus people and Brookdale I have been getting my mail in Brookdale for over 33 years and now the audacity and competence and flat out ignorance of the USPS corporate ladder warrant rather process of their operations is ludicrous to say the least I am beyond livid with this ridiculous scavenger hunt run around horseshit just to get my mail there has to be a better way

Here's what could improve.. empty your mail boxes more…read morefrequently so the elderly people who need to use the outdoor receptacles don't have to struggle to cram their mail into them. How long would that take ? 10 extra minutes ? Come on now.

On Monday the 27th I paid for documents to be sent express mail, overnight, from Washington DC to a…read morebusiness address in Scotts Valley. The documents were scheduled to arrive the evening of the 28th, but they did not. I was leaving the next day, and needed those documents for a trip out of the country. I delayed my departure, and went to Post Office in Scotts Valley, hoping perhaps the package was in their distribution area and I could just pick it up. I was told by staff there that they called the delivery driver, that he had the package, and that he would be delivering it between 10-10:15 AM to the Postal Annex where I have a mailbox. So, I delayed my departure in order to wait for these important documents. At 10:45 when he arrived, he said he did not have the documents, that they called him to ask his ETA but never asked if he had my package. And, he did not have it and knew nothing about it. Unable to wait longer, and since nobody could tell me where the package was at that point, we left town. At 3:34 PM, I received notification that the driver had attempted to deliver the package but the Postal Annex was closed. Nope, they don't close until 5:30PM. So, I called the Postal Annex to find out if they may have closed early. Nope. The owner of Postal Annex confirmed they were, indeed, open. That they were waiting for my package and knew they'd have to hustle to send it overnight to my layover location in Oregon. (Excellent customer service by THEM!) The owner called the post office and told them their delivery person had lied because they were there, they were open, and they were waiting for my package. Magically, the driver returned at 4:03 PM to deliver my package. Interestingly, the tracking information no longer showed the "unable to deliver message" as if it had been deleted. I now have to pay $95 to have it over-nighted to Oregon. I have to use UPS, because that was the only option so late in the afternoon. Our USPS has a terrible reputation and I do my best to avoid them at all costs. This is why. Do better.

Great crustoner services very prompt. Always very cautious, timely, and very cordial.read more

Shipping made easy! Thank you Anthony @ Shipping Xpress.. if stayong connected to those you love…read moreand sending care packages is important to you..visit Shipping Xpress in Willow Glen for excellent and friendly setvice!

Denee was great. I needed some help packaging a return, and she was on it. Even saved me a few…read morebucks. I highly recommend using this UPS location.

I was in two separate UPS stores in San Jose in the last two days: the Saratoga Ave location and…read morethe Stevens Crk Blvd location. Talk about night and day service. They couldn't have been more different. One was curt, bland, and made me feel like I was an interruption. And the other has Denee. Denee was amazing at the Stevens Crk Blvd location! She was friendly, personable, warm, and generous of spirit. She was quick and efficient with my shipping needs, and carried on a nice conversation with me that felt honest and genuine. It was a service level experience that reminded me of what good service was like back in the late-80s/early-90s. She was THAT good. Thank you, Denee, for giving me a much needed kind and warm end to a two long weeks of learning at a new job across the country and away from my home and family! Merry Christmas & Happy New Year!

Coolest post office in the Santa Cruz mountains. Never any lines and actual one-on-one help from a…read moretrained postal professional (human). Lobby open 24/7 for PO box access. Collectible postage stamps also for sale. B^/

For over six years, we relied on Silicon Valley Direct for warehousing and fulfillment of our tech…read moreaccessories business. (We've since closed the business--otherwise, we'd still be working with them.) We shipped both direct-to-consumer through our Shopify site and to wholesale accounts, and orders were consistently shipped promptly and accurately. In all that time, I can't recall a single instance of a customer receiving the wrong item. Our inventory was consistently clean, well-organized, and fully accounted for--never dusty, messy, or missing. The team is excellent: Adriana, our day-to-day contact, was always responsive and helpful, and George, the owner, is ethical, professional, and a genuinely stand-up guy. I recommend Silicon Valley Direct wholeheartedly.

My husband and I have been running all aspects of our small e-commerce business on our own for 6…read moreyears from production to order fulfillment. SVD has been a godsend after a challenging and short lived experience with our first 3PL. The sense of security I got from the moment the owner of SVD, George, emailed me back after inquiring about his services has only grown in the few short weeks we've worked together. We were in a bind and needed to set up our account very quickly and George led us with so much care and understanding. From the moment our goods arrived to our first sale being processed only a few days passed. Within a week of partnering we had an extremely viral moment happen with our brand and sales skyrocketed on a Friday and into the weekend. By Monday, George and his team had fulfilled every order. I cannot praise the team, their organization, and their communication enough, as well as George's willingness to strategize and work with us to maximize efficiency. The SVD warehouse is beautiful, clean and organized and the vibes from the team are positive and focused. You can feel the great pride George takes in his operation, and he graciously encourages his prospective clients to tour his facility before signing on, just another vote of confidence. I don't know where we would be without George and the SVD team. We are so grateful to be working together for what already feels like what will become a long and productive relationship.

Lompico West Drive. Wont even pick up mail my outgoing…read moreletters with a flag out! I've put 3 letters / bills out to be mailed, with postage stamps and the flag is up for several days. First day, he drove right on by and shoved my flag down. So today, I made sure flag is up again. He drove up, shoved my outgoing bills with postage stamps on them to the back and shoved 2 small evelopes in!!!!! Umm, excuse me! USPS you cannot deny you saw those envelopes I'm trying to mail out. What do you think the Red Flad is for???? I had them standing up right toward the front with the flag on. Again, my flag was lowered but he refused to pick up my outgoing letters!!! I cannot leave the house everyday and was hoping USPS could do their job today. My Bad, they cannot!!! This is not to mention all the failed package deliveries and "you have a gate that needs access code" messages. WRONG! No such thing, Just LIES. Also I have a PO Box for 40 years with them, for Gosh sakes they could at least pick up my mail at the home address!!! Worst post office in America!!

I get a phenomenal amount of mis-deliveries year round. Now, a letter has been mis-delivered here…read morethree times; the letter is pushed to the back of the mailbox and the flag is left in the up position. One of the clerks in the office has a serious attitude problem.

The owner here has a nasty rapport with regular people dropping off stuff for ups and fedex like…read morenobody can do anything right.....and she is so rude to the driver guys (fedex, DHL, UPS). A younger employee Amanda is totally opposite and consistently pleasant and "professional." She is probably the reason this business survives. That or there are no other mailboxes to rent close enough to compete.

Do not recommend using the postal Annex for shipping international FedEx's. They insisted that the…read moreaddress be translated to English. How do you translate a street name and a city name? Ridiculous. Went to the Santa Cruz FedEx and had no problem.