A+, 100%, will definitely be going back…read more I purchased a large, curved monitor (fragile) from a 3rd party seller on Amazon and (stupidly) didn't keep the packaging. It stopped working after about a week, and I asked to return it. I was advised to go to this UPS store. The employee at this store was up front about pricing, was eager to help pack up the monitor with UPS-provided materials, had a good sense of humor, and shipped it back to the seller on time. Got my refund earlier than expected. As a bonus, there's a classic blue postal box immediately outside the store. I mailed some bills while I was there via USPS. Don't waste your time at the post office, it's not worth the pittance you'll save and the frustration you'll endure.

Ive been a customer of this location for almost 8 years. I am a regular that goes 1x per month to…read moresend my mother which is disabled coffee, and other small treats. I usually send about 4-5 lbs worth of stuff and have never paid more than maybe $42.00 + whatever they charge for box and packaging which is usually $12-13 at most. Today i was helped by large Indian guy with blonde hair and ridiculous jewelry. He was rude and singing along to the music that was playing in the background. He told me it would be $13 to bag and box and then $85 to send 4lbs of coffee beans to Southern Ca. LoL I walked out and went to fed ex where they packaged and shipped everything for $23. What a jerk!

I needed a pdf printed, so I went to FedEx Office and was helped by Parker. He was so helpful and…read morecongenial to me. He walked me through all the details and I was able to get my very important documents printed. Kudos to Parker. He's the best.

I asked what my options were for having my package delivered. The clerk suggested it would arrive…read morein 3 days for a certain price as the first option. I accepted that option. When I later checked the tracking number, it updated to a delivery date 2 weeks in the future. I never would've agreed to that timeframe. I returned to the store with my receipt and NO ONE did anything. No refund. No help. Nothing. FedEx is less than useless. Bait and switch scam. The clerks at this location were especially carefree about my problems. I will not use FedEx again. I could've paid less for better service elsewhere.

Miguel is one of the best customer service people I have ever encountered. He should run a seminar…read morefor some local businesses. Keep up the great work

We are visiting our daughter and son-in-law in Santa Cruz, CA but "normally" live in Virginia. We…read moreneeded to get a warranty deed notarized to send back to Virginia. It required two signatures -- one each for me and my husband. Pros: we were able to schedule an appointment with the notary online. The shop was within walking distance of our daughter's, and was easy to find. We were greeted professionally when we arrived and throughout the transaction, and were seen immediately. Our documentation was carefully checked. Unfortunately, though, we can't say that our transaction was a good value. The UPS store back home charges $5 per signature, whereas this store charged $15 each or $30 total. (and, our local library does it for free). To be fair, it's possible that this is the going rate in California. The gentleman also didn't tell us in advance that the notarization requirements/seal look different in California than in Virginia -- so we're holding our breaths to see if the document will be accepted on the Virginia side.

For nearly a decade, I've trusted Amanda and the team at Postal Annex with some of my most valuable…read moreshipments, everything from turntables and amplifiers to preamps and other oddly shaped, fragile audio equipment, often worth well over $10,000. No matter how unusual the item, Amanda consistently finds a way to package it securely, professionally, and at the best price I've found anywhere in Santa Cruz County. Just as importantly, she's always welcoming, positive, and genuinely enjoyable to work with. I live in Aptos and gladly make the drive because I know my equipment is in good hands. It's rare to find a business that combines expertise, fair pricing, and such outstanding customer service. I'm incredibly grateful to have Postal Annex as part of our community, and I wouldn't trust anyone else with my packaging and shipping needs.

Had a time sensitive document that needed Faxed same day. Went to Annex and expressed the urgency…read moreand need to email them my docs to print and Fax. 2 girls behind counter clearly didn't care, showed no motivation to help, and when I asked them for wifi connection to email my docs?... "We don't have internet for customers, you need to go to the Starbucks across the lot". What? Ran to SB's where had to enter valid email (it detected my false email attempts to avoid spam), sent docs and ran back to Annex. Employee printed, then tried to Fax. it was busy again & again & again. I called the govt agency Inwas faxing to who said Fax was working fine on their end. Ran to UPS ScottsV where they sent it through first try and said it's not uncommon for print shops to still operate with outdated fax machines that are notoriously know to have issues. It about cost me my case. Can't express the helpfulness of the UPS staff vs the lacksidasical, non-caring attitude of Annex's staff.

2.5 stars. Super long line with not much traction. To be fair the hold up was an indecisive…read morecustomer who was arguing over the price of shipping and asked for stuff to be recalculated different ways who was already arguing when I hopped in line. Before I got there who knows but was there for a solid 15-20 while she was figuring stuff out. The notary was doing documents with a couple which also took a while. There was a third employee who came out, saw the line and told customers to use the kiosk for packages and drop off and then left to the back of the store. All of us required a transaction that required a person. So we just waited. Huge props to the employee who dealt with the difficult client- his patience and customer service was stellar. The employee or manager who left a line out the door while her coworkers were clearly busy and not able to assist the line not cool. Not my first choice of UPS but in a pinch will try this location again.

Excellent customer service at this location. I have been to many UPS stores and the one in Scotts…read moreValley is one of the best! The staff is always courteous and incredibly helpful, knowledgable and ready to assist with anything I need. I drive from Boulder Creek and I could choose other options, but I know I can trust these guys.

Every time I go to this particular Staples, it's very understaffed. Customer service is…read moreconsistently terrible and straight up rude. I have to wait in line for one very slow grumpy cashier to get through a line of like 10 people. Today he said @youre gonna have to just be patient!" after ignoring me for almost five minutes. If it wasn't 2 blocks down the street from me, I would never go here. It's so bad, When doing Amazon returns I try to go to Whole Foods instead and for all other papers pens, etc. Id rather go to the dollar store if possible.

This is for the young man who takes Amazon returns.He is very unpleasant to deal with, doesn't like…read moreto answer questions, or makes you feel like you shouldn't have asked. I'm talking like simply "are we through?" He has an attitude! The older gentleman who sometimes works Amazon is great, but unfortunately, I always get this guy. Thus, I will now be taking returns to Whole Foods or Kohl's, so I no longer have to deal with his surliness. Perhaps learning some customer service skills would help.

This place can get very busy or be completely empty- totally depends on what time you come in and…read morethat can significantly impact your experience. I try to come in on weekday mornings. I needed to get a live scan done and literally there was nobody when I went on a weekday around 11 am. Took a total of ten minutes. Staff is very friendly and helpful, one of the best customer service I have experienced. But 4 years ago, I had a terrible experience here because of a fellow customer who chose to break the line and I refused to stay quiet. There were over ten people in the store at that time and nobody supported me. Overall a good place where you can get all your postal needs fulfilled. Would recommend but make sure choose a less busy time if you can. Value is reasonable, a little bit more than the post office but then you are also paying for the convenience of longer hours and fewer people.

Andres at Postal Annex was fantastic. I came in needing notary service and he made the whole thing…read morequick, easy, and stress-free. Friendly, professional, and genuinely helpful from start to finish -- the kind of service that makes you want to come back. Highly recommend, and thank you, Andres and Margherita! Mention this review for extra smiles