I was quickly taken care of not knowing what the best course of action was to mail a…read moremany-pages-long application. I'm fairly trusting that I was recommmended the most effective, yet cost effective solution. I guess we'll see if my application gets delivered on Saturday like the delivery confirmation slip I paid for says. I appreciated that this post office is open until 5:30 - gone are the days where the mini post office in Moraga, which is down the street from the office, was just a five minute walk away.

I've been using this post office for 3 years. Mostly for simply having a package with a prepaid…read moreebay label on it scanned, so that I have a receipt that it is now in the possession of the USPS and my buyers know it is now en route, out of my hands. Occasionally I might ship something else, or need stamps, but I do those things when I bring in a package to be scanned. So for 99% of the business I have done at this post office for 3 years is so simple as to take only a minute or two. Today was the final straw, and I will never use this post office again, for anything, not even to drop a stamped letter in the slot. This is a small post office, not large, as some have claimed. The retail portion is rather small. There are four clerk stations. Most of the time there are two staff - one in the back, busy with things that don't involve dealing with a patron, leaving one staff person manning the counter. There are four stations. Why not close up the other two that are NEVER used? I was in there on an ordinary Thursday in mid-January. This is not "busy Christmas season" when one could expect a long queue . I should have been in and out of there in 1-10 minutes. I walked in and the older man with the white hair and the dismissive attitude was working on something other than helping patrons, for nearly an hour. There was a younger, dark-haired man (30s?) who was disappearing in the back, as he was seeming to help a patron with some complicated business. The third staffer, an elderly woman with long hair and a pleasant manner, was embroiled for over an hour in what appeared to be a very complex bit of business with a man who was shipping two large packages. I stood in the queue of about 18 people, for nearly 40 minutes, while this woman did not for one moment ask anyone waiting if they had a package to drop off, or were simply buying stamps, whereby she might have helped them first, rather than spend an hour or longer with ONE patron who needed to be hand-held through all manner of paperwork for his complicated shipping issue. No apologies from any of the three staffers. The message was clear: we simply do not care about any of you. They couldn't have cared less about the wait time. Isn't this job SERVICE to the patron? That involves clear communication about how long they can be expected to wait, apologies for delays, and asking who has the fastest business to attend to. People who need an HOUR should not hold the line up for nearly 20 people, when it isn't holiday crush time. WHY DON'T THEY SIMPLY HAVE A SELF-SERVICE KIOSK in this post office? There is one in Lafayette, and the Lafayette one is much smaller than the Moraga! Just put in a self-service kiosk and half of your patrons do not have to stand a half hour or an hour to buy a few stamps or to get a receipt for a prepaid label! My business here took LESS THAN A MINUTE, yet with no apologies I was left to stand, with a bad back and aching hips, for over half an hour. Another thing is they routinely do not scan packages or flats for acceptance until the NEXT DAY, even when I've put them in the collection bins BEFORE 5pm. The young man whose job this seems to be leaves them in the bin until the end of next business day. When I have been fed up with standing in line and left my package with the prepaid label on their counter, it did not show up in the system as in the possession of the USPS until 12-24 hours later! How is this acceptable? I am fed up with poor service, when these people are paid very well for their jobs.

Helpful services. In and out in about 5 minutes. Nice selection of cards and priority boxes too!read more

I send an item express. Online tracking said it was delivered two days later, but in fact, it…read moredidn't arrive to its destination until six days later. When I went to ask why they said there was a weather delay, which was false because it was fine in California or six days. And then he said we don't guarantee anything it got delivered. I don't think this business is functioning anymore.

This 5 star rating belongs to Freddie because he was such a great help!…read more I went to the other USPS on north Broadway in Walnut Creek and received zero help. They wanted me to pay more for shipping (the shipping was more than the actual cost of the item). Instead of advising me on what I should do, the lady simply said, "if it doesn't get there, that's your fault". I went to this location and explained to Freddie of my situation and he immediately provided the best service as possible. He helped me repackage my item and subtracted the difference of what I had to pay. The employee at the North Broadway didn't even want to subtract the difference, and wanted me to pay $7.50 on top of the $1.32 that was already paid for. Thank you for the amazing service Freddie!!!

I have never been a fan of having to go to the Post Office until I began going to this location…read more FREDDIE is the bomb! He always has a huge smile on his face, is very kind, helpful and has a darling sense of humor! A note to his superior.. give that man a raise, he's an absolute gem! Because of Freddie I look forward to my visits there

Outstanding service! The staff here is amazing and very helpful, I have to say the building is very…read moreclean too. Overall I am surprised by the friendly service.

I am so grateful to the USPS Annex location. I called them yesterday to let them know I was…read moreexpecting baby chics to arrive and I was worried about them arriving in the cool weather. They called me at 7:30 a.m. this morning, before they even opened, to let me know my chicks arrived. When I went to pick them up, I notice they had put a blanket over the box to help keep the chicks warm. Thank you so much for the extra care! I am so impressed with the service and going above and beyond my expectations.

My mailbox has a lock and key, but suddenly the key would not turn. I was getting notified that…read moremail was getting delivered so I know the post office could open the master lock and deliver mail. I had a suspicion something was blocking the key from turning as we have never changed the locks. After calling many times with no answer, and filing two reports online and in person, I went to this post office location. The manager of this location in Walnut Creek had someone managing my route extract all of my mail for me and hand deliver it to me at an agreed upon meeting time. She was such a nice person she had completed her route in my area and drove back to help me, which I needed as it's tax time and my mailbox had been blocked for 2 weeks. It turned out to be a massive Restoration Hardware marketing magazine I never ordered or wanted that was taking up so much space it blocked my key from turning the lock to open it all the way. A big thanks to the manager and route driver for finally getting this solved for me! I'm not surprised the phone tree and main online report didn't work. USPS seems short staffed. But the people in our local community came through. Thanks a bunch. :)

Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

It was my first time here. I had 2 envelopes to send and I…read morewaited in the line for stamps. The employee ( black young gentleman) was so nice, super fast , very professional to answer my questions promptly. I like this location .

As noted by other reviewers, this postal service branch is going downhill to abysmally low levels…read moreof service at a plummeting pace! Ever since its most exceptional employee, John, retired, customer service has lapsed to an unacceptable degree. Never mind the broken and disabled customer service counter partition, left neglectfully in its downward and closed position, has gone unrepaired for literally MONTHS now. Yellow pickup notices are being negligently not put into boxes even when parcels have been known to be already delivered. More outrageous still: We recently received a most obnoxious email from the USPS, falsely accusing us of leaving our box with a supposed overflow of mail, threatening to close the box outright in 30 days were not one of four supposed options for correction not chosen. Two of those options, naturally, included either purchase of a larger, exorbitantly priced box, or some inexplicable Caller Service for mail pickup which was never even linked or described. We promptly visited the branch to determine the truth: Some clerk, or clerks, had mistakenly MIXED UP our scant stack of mail with that of another customer, whose box number was in close proximity and just six digits removed from our own box number; hence the obvious confusion. Worse, however, that other customer's mail was a real overflow and literally reams of neglected mail belonging to them had been collected separately and placed in a big plastic bin for pickup. Our scant mail was mistakenly MIXED IN with that customer's neglected mail overflow, resulting in the false accusation and unjustified threat of box closure. The comedy of errors continued with a box lockout and an outright refusal to give the patron his mail, for absolutely no valid reason, as the box account is currently active and paid! Their pretext: neglecting to put the patron's updated box application in their system for a box maintained since 2006! This kind of clear staff incompetence is unacceptable and should be promptly addressed and corrected for the benefit of all customers concerned.

I don't know why this post office has such bad reviews. I've been patronizing this location for…read moreyears and they are always so friendly and so knowledgeable. I love coming here. It's never a bad experience and I come at odd hours so it's different people that I get to work with.

I'm giving 2 Stars for the convenience of having a post office I can walk to from Trader Joe's or…read moreStarbucks. I've had a few really bad experiences at this post office that I won't go into, but they were probably the most outrageous experiences I've ever had at a post office anywhere. I'm writing this Review because of what happened yesterday, the cherry on top of my overall experience with them... I walked in at literally 4:30 on the dot and already they had everything shut and no one in sight. My box was too big to fit into the slots at thhis post office, a situation that needs to be remedied. In case you're wondering why I waited until 4:30, I was combining errands in a logical order based on location and appointment times, and the UPS Store would not take my package even though it was a Sure Post Package (a Return to Merchant.) They would accept it if I paid them $2! No way. So I would have been there at 4:15 had I known the UPS Store wouldn't accept a Return Package that was Sure Post! I rang the bell of the window hoping to just hand the prepaid, labeled package to someone since I couldn't get it into their slots, but no one responded. So after trying 3 times and 5 minutes passing, I spoke up because I could hear people working back there and I knew they could hear me. I explained that I got there at 4:30 on the dot & they had obviously closed up early, and all I wanted to do was hand them a package that wouldn't fit through their tiny slots. I don't have the luxury of wasting gas to drive back there, or at that point, driving up to Alamo even. I was at the end of my route and I only venture out 2-3 days per week, if that. No one replied, they simply started making less noise as if I wouldn't know they were back there. C'mon! Then I said ok, I'll wait for the 5 pm pick up, but I just need to know where to take it. Does a truck come to the front of the building, do I need to go out back? Nothing! Crickets. Then I heard someone was rolling a cart towards the back of the post office and I remembered there was a corridor between the post office & Ike's Sandwich Shop. So I ran even though it wasn't even 4:45, and there was a postal enployee putting packages in the back of a USPS truck, so I was able to give him my package. PLEASE PUT UP A SIGN LETTING PEOPLE KNOW WHAT TO DO IF THEY MISS THE 4:30 CLOSING in case their packages can't fit through those ridiculous, tiny slots! The pick up is at 5 o'clock, so the least you can do is provide a very large sign or two, letting people know so they don't waste a trip! Please let me know who I have to complain to in order for you to put in a reasonable sized package collection bin! It has been this way for years, and it's a HUGE inconvenience for those of us who sell items occasionally on eBay (95% of the time losing money in them.) It's also an inconvenience for those of us who need to return packages to many merchants. Items sold on eBay are often misrepresented, and lately it's so often I'm reluctant to buy anymore. I ask the Seller questions but they don't respond. Maybe I need to write a review about eBay! I have respect for USPS as an institution, but I don't understand why you can't do a better job serving the public in some of these ways I mentioned. Also, please get rid of Louis de Joy!

I came to return a package for my mom at this USPS store and the guy was nothing but rude. When he…read moresaid he'd give a free bag but said "next time tape it" I felt his tone came off harsh because at most post offices and even UPS stores they usually package stuff for me and all I came to do was simple return. He also expected me to give a happy face review for the service when his tone was harsh. If a manager can tell him how to talk to customers for future reference that would be great.

Friendly Competent service. Very thorough…read more She helped me make sure that all my packages shipped correctly, and that I had list of what shipped so I can follow up to make sure all my clients got what they ordered

**America is still alive!!!**…read more I had the absolute best customer service experience in at least the past 5 years at the San Ramon USPS Post Office - hands down the most outstanding and stupendous service I've ever received from any business. During the chaotic Christmas week, a delivery attempt was made to my closed office on Christmas Eve (Wednesday). With Thursday being Christmas Day, I waited until the next business days - Friday the 26th and Saturday the 27th - but there was no sign of my package. After calling USPS customer service, I was told it should be at the San Ramon location. I went in and explained the situation to an older African-American clerk (I regrettably forgot her name). She was incredibly patient and helpful from the start. When the package couldn't be found initially and I mentioned how important it was - a discontinued, very expensive product - she went completely above and beyond. She searched multiple areas thoroughly and even escalated it to the supervisor. It turned out there was a scanning issue after the Christmas Eve attempt; the package hadn't been properly logged back into the facility or was still on a truck. They took my contact info and promised to call. Just 10-15 minutes later, while I was driving home, I got a call from Supervisor Will - he had the package in hand! Even though the post office was closing, they invited me to come right back so I could pick it up that day. This level of dedication and genuine care simply doesn't exist much anymore. They turned a stressful holiday mishap into a complete turnaround, saving my Christmas week entirely. I can't express enough gratitude to the wonderful clerk and Supervisor Will - you restored my faith in people. In places like this San Ramon USPS, the real America I grew up in is still very much alive. Thank you from the bottom of my heart!

I visited the USPS branch on Alcosta Boulevard in San Ramon on May 26, 2026 between 4:30 and 5:00…read morePM to send six certified mail letters with Return Receipt Requested and signature confirmation -- services I specifically requested for. The clerk, Alisha, failed to process the return receipt cards and did not set up the electronic delivery confirmation I asked for. When I tried to explain what I needed when I was called as the next in line, she repeatedly interrupted me, dismissing my questions by saying "everything is online," and was visibly eager to end the transaction and leave for the day. I left with a receipt that does not reflect the services I needed. These letters are part of a time-sensitive legal dispute and the missing documentation creates real risk for my case. This is not a minor oversight -- return receipt and signature confirmation exist precisely because proof of delivery matters. I will be following up with the postmaster and filing a formal USPS complaint. If you are sending anything important from this location, verify every service is processed completely before you walk away.

Sean from this store is a really chill, helpful employee. I had a package that I had dropped off…read morethe day before that didn't show up on my tracking. When I came into ask about it, he said they don't always show up right away. That actually did not occur to me. He was right, it showed up a few days later on my app. Helpful workers here, I have to say it's kind of a cramped space all around. They're making the best of some pretty narrow, dimly lit working conditions, especially in these pandemic times when personal space is more desirable than usual. I liked their previous location in the same shopping center around the corner. All in all, I'm glad they're in Moraga, and this is a good place to bring your packages.

Generally slow and inattentive service. You walk in to the store, no one says hello to you, or that…read morethey will be right with you, you have to wait patiently for them to fully complete their task before they even acknowledge your presence.