Helpful services. In and out in about 5 minutes. Nice selection of cards and priority boxes too!read more

I send an item express. Online tracking said it was delivered two days later, but in fact, it…read moredidn't arrive to its destination until six days later. When I went to ask why they said there was a weather delay, which was false because it was fine in California or six days. And then he said we don't guarantee anything it got delivered. I don't think this business is functioning anymore.

This is one of the better locations and isn't too busy most of the time. Service is great and it's…read morein a shopping center with plenty of parking. Everything is convenient.

This 5 star rating belongs to Freddie because he was such a great help!…read more I went to the other USPS on north Broadway in Walnut Creek and received zero help. They wanted me to pay more for shipping (the shipping was more than the actual cost of the item). Instead of advising me on what I should do, the lady simply said, "if it doesn't get there, that's your fault". I went to this location and explained to Freddie of my situation and he immediately provided the best service as possible. He helped me repackage my item and subtracted the difference of what I had to pay. The employee at the North Broadway didn't even want to subtract the difference, and wanted me to pay $7.50 on top of the $1.32 that was already paid for. Thank you for the amazing service Freddie!!!

Outstanding service! The staff here is amazing and very helpful, I have to say the building is very…read moreclean too. Overall I am surprised by the friendly service.

I am so grateful to the USPS Annex location. I called them yesterday to let them know I was…read moreexpecting baby chics to arrive and I was worried about them arriving in the cool weather. They called me at 7:30 a.m. this morning, before they even opened, to let me know my chicks arrived. When I went to pick them up, I notice they had put a blanket over the box to help keep the chicks warm. Thank you so much for the extra care! I am so impressed with the service and going above and beyond my expectations.

My mailbox has a lock and key, but suddenly the key would not turn. I was getting notified that…read moremail was getting delivered so I know the post office could open the master lock and deliver mail. I had a suspicion something was blocking the key from turning as we have never changed the locks. After calling many times with no answer, and filing two reports online and in person, I went to this post office location. The manager of this location in Walnut Creek had someone managing my route extract all of my mail for me and hand deliver it to me at an agreed upon meeting time. She was such a nice person she had completed her route in my area and drove back to help me, which I needed as it's tax time and my mailbox had been blocked for 2 weeks. It turned out to be a massive Restoration Hardware marketing magazine I never ordered or wanted that was taking up so much space it blocked my key from turning the lock to open it all the way. A big thanks to the manager and route driver for finally getting this solved for me! I'm not surprised the phone tree and main online report didn't work. USPS seems short staffed. But the people in our local community came through. Thanks a bunch. :)

Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

As noted by other reviewers, this postal service branch is going downhill to abysmally low levels…read moreof service at a plummeting pace! Ever since its most exceptional employee, John, retired, customer service has lapsed to an unacceptable degree. Never mind the broken and disabled customer service counter partition, left neglectfully in its downward and closed position, has gone unrepaired for literally MONTHS now. Yellow pickup notices are being negligently not put into boxes even when parcels have been known to be already delivered. More outrageous still: We recently received a most obnoxious email from the USPS, falsely accusing us of leaving our box with a supposed overflow of mail, threatening to close the box outright in 30 days were not one of four supposed options for correction not chosen. Two of those options, naturally, included either purchase of a larger, exorbitantly priced box, or some inexplicable Caller Service for mail pickup which was never even linked or described. We promptly visited the branch to determine the truth: Some clerk, or clerks, had mistakenly MIXED UP our scant stack of mail with that of another customer, whose box number was in close proximity and just six digits removed from our own box number; hence the obvious confusion. Worse, however, that other customer's mail was a real overflow and literally reams of neglected mail belonging to them had been collected separately and placed in a big plastic bin for pickup. Our scant mail was mistakenly MIXED IN with that customer's neglected mail overflow, resulting in the false accusation and unjustified threat of box closure. The comedy of errors continued with a box lockout and an outright refusal to give the patron his mail, for absolutely no valid reason, as the box account is currently active and paid! Their pretext: neglecting to put the patron's updated box application in their system for a box maintained since 2006! This kind of clear staff incompetence is unacceptable and should be promptly addressed and corrected for the benefit of all customers concerned.

Rude customer service. I hate going to this post office but it's the closest one near me. I have a…read moreP.O.Box bc I travel alot due to my employment which causes me to have mail backup. This is why I have a PO Box. When I pick up my mail the clerks have made statements like "Why do you travel so much" or "Wow that must be nice I wish I could let my mail pile up bc I'm traveling". Once an employee yelled out to the other employees "Oh look who's here Box number---- to pickup their mail". I was so angry I just walked out. No wonder they have such a poor rating.

The UPS Store at 23 Railroad Ave, Danville, CA 94526 has the worst customer service I have ever…read moreexperienced. I arrived at the store around 4:20 PM. There were no employees at the front, but I could clearly hear staff talking in the back. I repeatedly pressed the customer service bell, but no one responded. After waiting for about 15 minutes, I finally called out and asked if anyone was there and why no one was coming to the front to help customers. A female employee responded from the back and said that they close the doors at 4:30 PM. I explained that I had been there since 4:20 PM, continuously pressing the bell, and no one had come to assist me. This experience was extremely frustrating and unprofessional. I hope management is aware of how customers are being treated at this location. Very disappointing service, and I will not be returning.

I don't know why this post office has such bad reviews. I've been patronizing this location for…read moreyears and they are always so friendly and so knowledgeable. I love coming here. It's never a bad experience and I come at odd hours so it's different people that I get to work with.

Love Tamiesha here. Black Queen! The male employee was really nice too. They are fast as hell. I…read morewas at the Walnut Creek post office the other day, with one person in front of me in line, I waited 30 minutes. Tamiesha and her coworker had us in & out in two minutes. There was at least five people in line ahead of us. Super fast and efficient, but also just real nice and great vibe! I haven't seen postal workers this kind, happy, or quick in a minute. Like I said we were only in there for a minute, But the staff made a lasting impression.

I came to return a package for my mom at this USPS store and the guy was nothing but rude. When he…read moresaid he'd give a free bag but said "next time tape it" I felt his tone came off harsh because at most post offices and even UPS stores they usually package stuff for me and all I came to do was simple return. He also expected me to give a happy face review for the service when his tone was harsh. If a manager can tell him how to talk to customers for future reference that would be great.

**America is still alive!!!**…read more I had the absolute best customer service experience in at least the past 5 years at the San Ramon USPS Post Office - hands down the most outstanding and stupendous service I've ever received from any business. During the chaotic Christmas week, a delivery attempt was made to my closed office on Christmas Eve (Wednesday). With Thursday being Christmas Day, I waited until the next business days - Friday the 26th and Saturday the 27th - but there was no sign of my package. After calling USPS customer service, I was told it should be at the San Ramon location. I went in and explained the situation to an older African-American clerk (I regrettably forgot her name). She was incredibly patient and helpful from the start. When the package couldn't be found initially and I mentioned how important it was - a discontinued, very expensive product - she went completely above and beyond. She searched multiple areas thoroughly and even escalated it to the supervisor. It turned out there was a scanning issue after the Christmas Eve attempt; the package hadn't been properly logged back into the facility or was still on a truck. They took my contact info and promised to call. Just 10-15 minutes later, while I was driving home, I got a call from Supervisor Will - he had the package in hand! Even though the post office was closing, they invited me to come right back so I could pick it up that day. This level of dedication and genuine care simply doesn't exist much anymore. They turned a stressful holiday mishap into a complete turnaround, saving my Christmas week entirely. I can't express enough gratitude to the wonderful clerk and Supervisor Will - you restored my faith in people. In places like this San Ramon USPS, the real America I grew up in is still very much alive. Thank you from the bottom of my heart!

I am writing this to mention that the San Ramon USPS office went above and beyond to get back to…read moreme: a package their mail delivery agent had initially misplaced. I was to get a set of important documents last evening, the tracking site said it was delivered, but it was not in my mailbox. I went to the USPS office, supervisor Cook tracked the package down, it had been delivered to the wrong address, and waited back at the office post regular times and called me and waited till I came and picked up the package. Thank you, those were important documents.