Efficient and courteous staff. Clean facility. Easy, plentiful parking. Convenient location. Reasonable hours. What's not to like?

A little tough to find. Plenty of parking on a Wednesday afternoon. We used the drop box and it was easy in and easy out. Highly recommended read more

US Post Office - Post Offices Near Me - Capitola, California

Staff are always helpful and attentive. Mail goes out directly from here to San Jose for processing versus going to Scott's Valley first for processing. read more

I love living in Soquel and have been in Santa Cruz for over 10 years. Unfortunately I have a complaint regarding the ongoing, unjustified refusal of mail delivery to my address at, this is a situation that has persisted for over three years. This refusal appears to be a case of discrimination and misconduct by my assigned mail carrier Jess- and the local postmaster, Denita, who have taken deliberate actions to deny my right to mail service. I have lived at my residence for over seven years, yet my mail has been routinely refused for the past three years without valid justification. * My mail carrier delivers to immediate neighbors but skips my address. On multiple occasions, the carrier has delivered mail for other people who do not reside at my address while deliberately withholding my own mail. * The carrier has cited an incident from over three years ago, in which my dog--who was a young puppy at the time--simply barked at her. This scared her and she chose to use a blow horn which scared the puppy, a small 30lb mix breed. Since then: * A fence has been built to prevent any possible interaction. * The dog has shown no aggression and has never been involved in an incident. * Despite these efforts, the carrier Jess and the postmaster continue to refuse mail delivery, even though the post woman regularly walks around the neighborhood, crosses my driveway, and delivers to my immediate neighbors which have our boxes on the street all attached to a single post. * My complaints to the local postmaster have resulted in no corrective action. Instead, the postmaster has supported the mail carrier's refusal and stated that my mail will not be delivered, and also told me my complaints won't be addressed anymore so stop trying. I allowed this because they threatened to "mess with everyones mail on my circle and told me if that's what i wanted to have happen keep complaining, they say the dog is dangerous and thats why they are skipping my mailbox for 3 years. Until i received a vacancy note, I was in front of my residence with my dog, who they are claiming is dangerous when the mail women Jess hand delivered the vacancy note. I have it all on video- * I received a "No Tenancy Vacancy" notice in my mailbox, falsely claiming that no one resides at my property. * i immediately filled out the note with my name and my roommates and went directly to the post office. Upon visiting the post office, I was informed by the postmaster that all of my mail had been returned to the sender, despite the fact that the mail carrier sees me at my residence daily and is fully aware that I live at this address. I have video surveillance footage that directly contradicts USPS's justification for refusing to deliver my mail. The footage shows: 1. The mail carrier delivering mail to my immediate neighbors while my dog is outside with no issue, proving that my dog does not pose a threat to her. 2. The mail carrier exiting her vehicle and walking safely through the shared driveway, despite claiming that the presence of my dog makes it unsafe to deliver mail. 3. The mail carrier consistently skipping my address while delivering to other attached mailboxes and in the immediate area, despite there being no obstruction, interference, or valid reason for denial of service. I have missed important correspondence, including financial statements, legal documents, and personal mail. * I have been denied access to a fundamental public service that all U.S. residents are entitled to receive. * The refusal to deliver my mail appears to be intentional, retaliatory, and discriminatory, as no valid safety concerns currently exist. My customer service requests finally began to get attention from a separate office (higher up) in san jose and San Francisco. When i just went back to the post office the old postmaster is no longer there and there is a new person Augusto. He actually was helpful and listened to my case, he said he was familiar with it and that my mail delivery would be reinstated asap. It has now been a week or so and the postwomen is still skipping my mailbox, I went out to ask for the mail directly from her just a few moments ago and again she denied giving it to me. She even took the liberty to hand write me a note saying not to ask for my mail from anybody else that i will not be receiving it and put the handwritten note in my mailbox! I am at a loss and feel my rights are being violated. read more

US Post Office - Hand written by the post women that i wont get mail and put into my mailbox - Post Offices Near Me - Capitola, California

Why does the post office feel JUST like the DMV? Long lines, frustrated customers AND staff, windows are always grimy. Why does it cost so much to send an envelope priority mail??? $26.95 is a lot of money for something that weighs less than an ounce. Also... why is there ANOTHER post office a half mile away? read more

US Post Office - Front of post office - Post Offices Near Me - Capitola, California

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Always great service and I've never had issues with David, he's always been a perfectly pleasant person. The lines are never very long and all the employees are helpful with whatever you need. They also have a lady to assist with anything you may need while you're waiting in line. I highly recommend this Post Office if you live in the area. read more

They said we were on the schedule to install an arrow lock on our cluster box. So far nothing, but I have faith.

Horrible horrible customer service! Especially by one older man. Won't go back in if he's working. Rude and disrespectful

I've been waiting for the PO to open. Someone came out to let us in line know that the clerk was stuck in traffic. She got here 20 minutes late. Not sure why there isn't another person who could help. Pretty inefficient read more

The Capitola Post Office is the worst run group I have ever encountered. the Postmastet and my mailman would not last a day in the private sector. he does not deliver the mail consistently. stops at 3:30 as he tells me he doesn't get paid for overtime, takes whatever mail he did not deliver back to the Post Office. I filed a complaint once because they withheld Social Security checks. The Postmaster is no help and is a nightmare to deal with. read more

The Capitola post office service is horrible. I have hesitated in the past to say anything being of the mindset things will improve. I have stopped my mail several times in the past as has my neighbor and we both have had issues with the mail hold. The issues have included the mail being delivered with the hold in place, mail not being delivered the day the hold ceases when "having mail courier deliver such held mail" selected when the hold ends and now the hold being continued when the hold ended and I personally picked up the held mail at the end of the hold and yet the post office continued to hold my mail. Additionally I find the service at the Post Office spotty at best. I am also contacting the postmaster. read more

Top notch service!!Whoever gave this post office bad reviews are complete Karens. Everyone working here is fantastic

This ZERO-STAR review is for DAVE at the counter inside the Capitola Post Office. I first encountered DAVE in person a couple months ago when trying to track down a certified letter that my letter carrier refused to deliver and said go to Capitola Post Office. DAVE said the system showed it at his post office... but then said I should drive over and check Soquel, or maybe Aptos or downtown Santa Cruz since he couldn't find it anywhere. This was after I stood at the counter waiting for him to search for it for 30 minutes. I suspect he actually went on a coffee break. Fine - I let USPS return it to sender since DAVE was unwilling to let me acknowledge it, sign and then deliver whenever they found it. I chocked it up to a bad experience. Today I went into the post office to witness DAVE being rude and condescending to an elderly lady with disabilities, to the point of taunting her. She nearly left in tears and clearly still hadn't been helped by this man. When it was my turn to experience 'DAVE' once again, I presented him with a small manila envelope with a defective phone case inside I needed to return to sender in Canada. All the information was on the envelope and the return authorization inside. DAVE proceeded to tell me 'this is gonna cost a lot'. Then that I needed to write my name and the recipient name on the opposite side... but I couldn't use his pen, 'we sell them in the lobby'. Oh, and that I need to buy a roll of tape from him to re-seal the five inch edge of the 5x8 envelope. He handed me a customs form and said it would be a taxed shipment even though USPS.com said to write 'returned cargo' on it and note such. He ignored the USPS paper I presented to him. DAVE's nonsense continued, and DAVE was in fact so unhelpful and rude that I snapped a picture of him (below) and left. I went to the UPS store where they quickly and efficiently helped me mail my item via the USPS. Yes, you read that right. DAVE was so bad, so unhelpful and confusing in his instructions, that the UPS Store had to mail my item for me! See attached photo (below) of the UPS receipt mailing it international. Please USPS take notice of this incompetent, rude imbecile and the detrimental impact he has on the entire Capitola Post Office. Because of him, and solely him, I will absolutely avoid the Capitola Post Office. They have lost a lifelong customer. read more

US Post Office - AVOID this man 'DAVE' at Capitola USPS Post Office! - Post Offices Near Me - Capitola, California

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I am so grateful to have a post office here in Capitola! I have found the people who work there to be capable, friendly and helpful. I've ordered mail stoppages many times and never had a problem, either with the stoppage or the return to regular service. read more

I asked this guy at the counter to use the transparent tape. He held the tape dispenser while I tore off two strips. He said he didn't want it carried off! (wtf!!) So thanks Post Officer! Thanks for implying I am a thief! Great way to treat a customer! read more

I visited the office on Sat 8/28/21 at 1pm and the package drop-off box was full and the main lobby was locked. There were two employees still behind the counter who could clearly see me and hear me knocking at the door to leave a package and they ignored me. They actually went out of their way to ignore me. I was literally 2 feet away and after waiting 10 minutes for them to finish their conversation they walked to the back and never returned. I'm leaving this review in hopes that others will continue to hold each other accountable for blatant disregards to human kindness. These employees should be ashamed and fired. read more

POST BOY MACED MY DOG WITH MY 2 YEAR OLD PRESENT - I absolutely hate writing this because life is way too short to waste energy on anything remotely negative. But at this point, there needs to be a WARNING as the Capitola Post Office has a vile creep on their payroll. This mail delivery boy has been delivering mail to our home for at least the last 2 years if not longer. He's very aware of our dog, and knows we have a 2 year old daughter. For years, I've attempted friendly eye contact, and "hellos" with this guy to no avail. It's apparent he's unfriendly and unhappy - no problem. We have a dog that barks when our house is approached, as most dogs do. We've tried shock collars and training but it's just his instinct to bark when the house is approached. Never once has our dog been anything more than a nuisance nor has he ever harmed anyone. He's actually an extremely loving dog, just has an intimidating bark. It's become very clear this mail person takes our dog's barking personally and is extremely angry and cold towards us about it. We've discussed this with the post office and they agreed that if our doors to our gated outside were open, the mailman would not deliver (which is totally fine). Our mailbox is OUTSIDE the fence and the only outdoor space we have (where our dog seldom is), is fenced. The mailman has never ever been under any threat and this should be where this story ends. Today, we had one of first warm days and after work around 5pm, opened our doors to our gated front yard for our 2 year old daughter and dog to play in the fresh air. Our dog is very rarely in our front yard and 99% of the time, the mailman delivers without our dog making noise. Today, the mailman saw that our doors were wide open, approached our house with his pepper spray in his hand, came up to our fence and MACED our dog in his eyes TWICE. I was standing right there, heard the dog bark and immediately came out to stop the barking (not knowing it was even towards the mailman) and witnessed him spraying our dog in the face. Our daughter was right there, in and out of the yard and thank god, happened to have come in seconds before this happened as she is often behind the fence out of sight, right where this creep sprayed. This was completely unprovoked. He was well aware our french doors were wide open, and had zero intent to deliver our mail. He came over to our house, with the mace in his hand (can see it in the Ring video), with the sole intent of spraying our dog. THE ENTIRE THING IS ON CAMERA. I was in shock and extremely upset as I have a child running around with a dog covered in burning, oily spray all over him. Our dog's face was completely swollen, eyes watering. I immediately grabbed a wet cloth to clean him off and myself and my daughter instantly began choking on the remnants of this horrible mace. I have respiratory issues, to make it worse. The USPS guidelines are VERY clear that this spray is to ONLY be used on a dog that is attacking. This is NOT to be used indiscriminately in the presence of children and adults. Our dog that he knows very well, was behind the fence and in no harm to him. He was well aware our front doors were open and deliberately approached our yard (where he has no reason to be), to spray our dog with our 2 year old present. This is absolutely NOT someone who should be trusted to approach people's homes, gathering insight about people's personal information through mail and observing behaviors by frequenting houses. I work in hiring for a large corporate company and cannot imagine why anyone would employ this person for anything that involves working with the public. We adore our neighbors here, our lovely UPS driver who waves to us everywhere we go and brings our dog treats. It's a lovely place to live and it's so unfortunate this creep is in the neighborhood on a daily basis making us all uncomfortable. This was an absolute unprovoked attack on our home and family. I can't wrap my head around someone who would also want to cause harm to an animal that is no threat to them. I get that the barking is annoying but this reaction was beyond unacceptable in this situation. We feel so extremely uncomfortable with the thought of this person ever approaching our home. It's such a waste of time as there's no reason for any of this negative energy - just some miserable human. Unfortunately we now have to put time and resources into making legal sure this person does not step onto our property again. PLEASE PLEASE beware of this creep whose route is through Riverview Terrace. I've met a couple other delivery people on routes in bordering neighborhoods that have been lovely. This specific person is angry and unhinged. This location should really do themselves a favor and let this person go. read more

Showed up at 9:30 on a Saturday morning to find it didn't open until 10. Within minutes, half a dozen other people also showed up and were surprised as well. While waiting, I couldn't help but notice how incredibly dilapidated the place was. The place is drowning in neglect and apathy. The staff was fine, but with the music and the personal banter between the staff, it seemed more like The Gap than the post office. read more

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The lobby used to be open 24 hours. Not anymore due to Coivid. The perfect way to isolate and stay out of lines, gone. Thank you for staying consistent in a pandemic...US MAIL. read more

Great Staff!!! Best Service! Lots of Help! They are ALWAYS friendly and ready to help give you the best options for mailing/shipping at the best price. Best PO around! read more

I went to update my passport. To find where the actual passport area is a little confusing. But, the staff was really helpful. On their website it states hours as 10-3, but once on site I was told that the hours may vary. So, I suggest contacting the location first. read more

Wish I was joking when I heard this, but in all seriousness, an employee at the USPS told me this after failing to deliver my package " maybe they delivered it to the wrong address," as if this is a common occurrence. It must be very difficult to match the numbers on the package to the numbers on the house. but let me teach you an example: 1234 12lane Santa Cruz California. look at the house and match the numbers. Obviously you did not go to kindergarten where this was a standard lesson. Look at the one look at the house is there a one then there you go look at the two now look at the three and now look at the four do they match up? Wow they do that's the house you deliver to. But now you can't do that simple task all you have to do all day long is drive around and drop packages off I know it's tough I'm sorry. read more

This Post Office can not do their job well . I'm very disappointed in their service! They seem to be always lost and no organization at all . Rude to the customers. Never answer phones . They misplaced my mail several times over the years or even lost some of them. Recently , when l check my tracking numbers for verification, due to the fact that my package is not been delivered . It says that someone picked up at the Scotts valley's post office . It wasn't me! I have to spend hours trying to call the 1800 number to complain . Another joke!! I am tired and frustrated! I live in the live oak area and my mails are delivered by Scotts valley post office!?? Don't get it . Is so far from my home. I wish it was the Capitola ,or my favorite , soquel post office! They are awesome! Still waiting for them to fix my problem , l have 3 packages now from yesterday that had been delivered for someone else! And just 2 days ago the same happened. Can we trust this post office at all? Please , someone help !! read more

One of the few post offices that has a self serve machine in the lobby. Downside the large package bin gets super full by Monday morning and sometimes they don't always empty it out before 9am (when counter opens). As of August 2017 - it no longer has a 24hr accessible lobby. read more

Capitola bay Ave the clerk was rude I had to purchase tape for my parcels to be returned. I had recent surgery she noticed I was limping and was not concerned. The next customer walked in asked for the tape gun and she gave it to her. Unbelievable!!! To say the least Horrible customer service from susanah That was uncalled for. Customer she knew were greeted of course i was not. Nor did she say good bye the worst customer service ever read more

I love the people here. I unlike the other reviewer like the "Asian Lady". She and Lisa are always helpful and friendly.

I chose this location for my po box as it stated 24 hour lobby access. I opened my account the last week of March, despite the rather rude treatment I received from the counter person. Two days later when I went to check my mail at 7:00 pm and found the door locked, there was a notice posted on the door stating that they had decided to shorten hours to 6:00 pm week days and only till noon weekends. I do not live in Capitola, and was having my IMPORTANT mail sent here as I live in Bonny Doon and mail service can be limited up in the mountains. This change i hours has made it where I can only get by to check my mail about once every 2 to 3 weeks. And I a still not receiving important documents to my po box, nor are items that I put in the outgoing mail drop there reaching the adressee. This has caused me much stress and affected my already limited means to make income due to Covid. Now we have been evacuated due to wild fires and are being put in a hotel in San Jose. Im totally unable to get to the post office during their new very limited hours. I can never reach anyone via the phone. So Ive no idea what is happening to my mail, I can no longer have it sent to my home, even if there is a mail box still standing as the roads are shut down for now 3 weeks. I feel like I paid them to deny me access to my mail, I cant reach anyone via the phone to try and have my service set up at another post office location. This is crazy. I will never send another piece of mail through this location as of today of the well over 30 items Ive placed in the outgoing mail pick up, only 4 have ever made it to the intended location and those took weeks to go to addresses in the same county and Im using printed return envelopes. So even if you can over look the rude staff members, dont expect your mail to actually arrive on time if at all. read more

CLERK David is the perfect example people are using other services and avoiding the post office. He acts like he is better than people when he is just a clerk. As far as I know that doesn't take much schooling and he shows he has no experience with being a good employee elsewhere so it is perfect he is only able to work at the US post office which has been losing customers for years now. They are losing money and that is why old grumpy people like David are scaring people into purchasing higher postage to get there on time when unneccessary. It's very pathetic. I usually don't go to the post office and use other services but this was close to my house so I decided to give this one a first try. Will never go back in there again and it's fair to say that I do not trust the US Post office anymore. If your packages are stolen, they are the first ones to suspect. That's the vibe they give off. I actually took my package to the UPS store and paid additional postage instead of trusting them with delivering it. read more

Thanks for closing your doors right as I walk up to just drop off prepaid packages... typical usps workers. Go to post office off Soquel... they are always helpful and not like this post office. Boo! read more

Horrible service and inexperienced staff. Stamp kiosk printed postage labels instead of actual stamps without prompting me with an option to cancel. I purchased stamps for Christmas postcards, and the machine gave me labels that take up a quarter of the card. Staff refused to exchange for stamps and provided no help. Completely duped with bait and switch products. This is why the postal service is in so much trouble. Very disappointed in what's become of the post office. read more

This is my usps office of choice in the Santa Cruz area. Love that the self-service kiosk is open 7 days a week. Staff is friendly and eager to help. Calvin is awesome! He makes my trips to the post office enjoyable and problem free. Usually short lines and fast service. read more

Worst staff wver- completely unhelpful !!! Will never use this office again!! Avoid at all cost!

I usually opt for this one the most out of all in the area since I am frequently dropping stuff off for work, which is close by. The line is usually short (except for the lunch hour, then there's a rush) and the employees are actually pleasant. Way better than the embarrassing circus in downtown Santa Cruz. read more

Rating this solely on the fact that this location has a drop box in the lobby. All surrounding post offices needs to catch up! I hate leaving packages on the counter because they've been stolen before that way read more

Thanks for closing your doors right as I walk up to just drop off prepaid packages...there were customers being waited on and two employees at the counter. This Post Master could have helped, but this Post Master is terrible. She always has a scowl on her face and does not enjoy working with or helping the public. She needs to retire. As an ex part time postal employee, I feel sorry for the workers who work with this unhappy boss. I am tired of seeing her in this post office constantly watching and doing nothing. I have tried being pleasant, but it is a waste of time. Go to the post office off Soquel... the person in charge is always helpful and not like this post master at all. read more

Literally the worst post office I've ever experienced. I close to never write reviews, but this place is so terrible it deserves acknowledgement. Has there ever been a time they haven't first lost my package or sent it back or the carrier "misplaced" it? Maybe once. Literally once--and I order often. It is now an expectation for my packages and mail to be missing. At least they're consistent. I am very unhappy and disappointed with this place. Do yourself a favor and go somewhere else. read more

There is an asian lady working here who is incredibly rude and dresses like a Christmas tree. She wears about 80 different pieces or jewelry on there and it doesnt look professional at all. Not only that but she hurries customers and acts incredibly dumb. What idiot even hired her? read more

No wonder they are going bankrupt. I refused a obviously damaged package 3 weeks ago (Sept 3rd) After 2 weeks I called the sender who had said they would refund me as soon as they got the damaged package back. They never got the package back. I called the USPS supervisor "Linda" in Capitola who told me she had "no idea where the package was" and "these things take time" and that I should call customer service. UNBELIEVEABLE indeed. They should fire them all and start over with people who care about having a job. read more