What a difference from my visit 12 months ago!…read more Last Friday, I went online to https://azmvdnow.gov/appointments and made an appointment for Tuesday to have my Arizona drivers license renewed. People with appointments or walk ins can check in at one of the kiosks in the lobby. You then will be directed to which line to wait in. (A B or C) I was called to the counter at 9:26 am and left the building at 9:39 am. Carmen was knowledgeable and kind. She reviewed my documentation, I signed the paperwork then she took my photo.Completed, in record time! Now I'm hoping to see if USPS comes through just as efficiently. ;)

The staff here are incredibly untrained, rude and incompetent. My wife had an address change and…read moreapplied for a new travel id. The clerk told her she had temporary status and could not get a travel id, which was not at all true based on the documents she presented. So I went with her this time to point their error out and get the problem corrected. The staff managing the queue asked us what we were there for. We explained the situation and her documents, and she confidently stated that we could not get a travel id, and that there was no error by the previous clerk. When I insisted that both she and the staff from the prior visit were not correct, that the travel ID document requirement listed on the ADOT website and official form (Form 40-5144) confirm that my wife's status makes her eligible, she then jokingly, rudely retorted with " we're hiring if you want to apply", smirked and drew the laughter of several in the queue behind us, in an attempt to humiliate me. This is a government employee, working in a facility that handles state licenses and travel documentation, confidently incorrect and attempting to belittle me with sarcasm for pointing out basic facts she apparently doesn't know. Imagine having to deal with this unprofessional, untrained, clueless and rude staff twice over. We proceeded to the window and this time were lucky enough to *finally* interact with a third employee who knew basic, fundamental Arizona travel ID laws. She accepted my wife's documents and successfully processed her travel ID but made us pay again even though it was their mistake. What a horrific experience for something that should have been easy and straightforward. Do yourself a favor and never visit this facility like we made the mistake of doing. It is apparently filled with workers who do not at all know the laws governing the IDs they issue, yet act like they do and arrogantly so. And to the employee who cracked the joke about me applying to work here - hard pass, because apparently I'd have to be spending all day correcting my colleagues on basic information they should already know to do their job.

Pricilla was soo nice and very understanding :). It's nice meeting someone who has practice with me…read moreand when driving she was very sweet

This place is awesome because I never have to wait long. There's plenty of locations. I've been to…read morethree different locations. The one on central near baseline, one in west Phoenix (might update with crossroads) & the one on Country Club in Mesa. All were great! I went for registration renewal once & the other times were for my son to get his driving permit. He paid a fee and has a year to pass and can test as many times as he needs (once a day). So glad we don't have to wait a million years at the MVD!

Beautiful lobby. Nice helpful people. Short wait. Way better experience than any regular MVD.read more

Everyone was professional and title was effectively transferred. Environment is welcoming.read more

Simply stated 100% consistantly excellent. I was with a…read moredifferent state service. We always were pleased to see an MVD person changing to our administration. Over the decades I had zero negative visits. They require learning highly varied services. I could easily offer many more complements.

I needed to make an appointment to renew my Az drivers license. They were courteous and helpful…read morewith the questions I had.

I entered . . . Agent Kenneth conquered the beast . . . I walked out a new man !…read more Thank you Agent Kenneth. . . . . .

As busy as this place can get, I've had good experiences here. Today I got my new license done so I…read morewill have it when I go to New York in 3 weeks. They get people through at a decent speed as well. The only drawback is it can get very crowded when extremely busy so a much larger office would be beneficial.

Shoutout to John! Friendly, efficient, and made sure my…read morefriend and I were taken care of. Honestly the quickest visit to a MVD ever!

Coming from California it's always a dreaded process to go to the DMV out there, you just know…read moreyou'll be there all day and it won't be an easy process. Moving out here has definitely changed my perspective on the "MVD", they have MULTIPLE representatives available with smiles on their faces and positive energy. These people appear to be genuinely happy to help us out. I have been here a few times and each time I always spend less than an hour. Always in and out in a jiffy! They are also extremely helpful with any questions or concerns you may have. The staff goes above and beyond to help customers.

Said it was open and when I got there there's a piece of paper on the door saying closed. This was…read moreon the 8th of April and I have heard that they close 2nd Wednesday of the month in the morning. I don't live in the area and was unaware of this. There was another car in the parking lot, that person walked up and tried the door as well.

The staff is the best. Very nice and helpful. I'd drive across town to go to them. Kelly and KK are…read morethe best!

I remember back in the day when vehicle emissions testing was free ah, the good old days! Times…read morehave changed, and now there's a fee, which is fine... but what was a bit confusing was that the website showed they were open on President's Day. Apparently, I wasn't the only one who saw that, because several of us showed up to find the doors very much closed. Since these aren't government-run sites, I was surprised they weren't open, especially when so many other businesses were operating that day. That said, I returned later and had the pleasure of being helped by Frank. He was a senior gentleman like myself, and let's just say he operated at a smooth and steady 0.1 miles per hour. But you know what? I appreciated it. He was clearly doing his very best, taking his time, and making sure everything was done properly. At one point, he was mopping the cement floor with a mop, which I don't judge at all however, I did find it a bit unexpected during the process! Because of the slower pace (and the brief housekeeping intermission), my lane took a little longer than the others. Thankfully, I wasn't in a rush and was able to wait patiently. In the end, kindness goes a long way. Frank may move at his own speed, but he was respectful and doing honest work. Thank you, sir, for your effort and dedication. Being a kind human really is what matters most.

Make sure you have a good open time window before coming here. I waited 40 minutes in the "express"…read moreline. You sit in a little booth while they do the test on your car. It costs $16.50 for the emissions test. The staff were friendly and seemed organized.