Good full service post office including PO boxes. Has both drop off inside and a drive thru mailbox. If you need faster service drop off inside. Has both live service and machines for postage and mailing packages. Entry and egress is much better than the post office in Chino. Warning: They lose a star because the parking lot is a mess when school lets out next door - avoid during weekdays between 2pm and 4pm. read more

US Post Office - Chino hills post office - Post Offices Near Me - Chino Hills, California

They steal packages and they do not answer they phone im trying to file a complaint but the best option is to go down there and beat they ass read more

Very bad customer service, there's this lady named Maria who's very rude and unhelpful, as soon as I got to the counter instead of greeting me she said "I can't take that box" she didn't even check my prepaid QR code before saying she can't take it, she also didn't suggest or try to help me at all with with my box she just didn't take it, her only question was "are you re using boxes?" Which was obvious I was re using that box, I went to a different post office and they first checked my QR and took my box, she could have done the same but she just didn't want to help, rudest lady ever encountered at any post office. read more

I don't go to the post office that much but when I do, I always have a grumpy person helping me. I've never met a friendly employee here, but perhaps that is masked by their monotone voice or obvious distaste for working at a post office. And their line takes foreverrrrrr, even when 3-4 employees are working. It's ridiculous. The one thing that might be working for this location is that the parking lot is decently sized and they have a convenient drive thru drop off for mail. read more

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Since this location does not answer their phone and using their website to post an inquiry is not working, I will post this publicly, which I was hoping to avoid. I live in the Summit Ranch and today, March 6th, my incoming mail was tossed on top of the outgoing mail so of course my mail did not go out today. The outgoing mail was at the front of the box and impossible to miss. I know we are all human and make mistakes but this has happened too often before. Please, slow down and do your job read more

If I could give negative stars I would the same postal worker that delivers all the mail keeps saying that my property is vacant and returns packages. Nobody answers the phone in Chino Hills or on the 800 customer care number get your fucking shit together. I'm tired of hearing about pandemic bullshit. I've worked the entire time and I've been nice the entire time. read more

Quick question to this location, why you guys don't provide receipt for drop-off when other location do? Something tell me fishy about this location read more

This post office is in disarray! I had to walk around to find the correct envelope because other boxes were stacked on top of it. I used the self service kiosk so my visit was quick but I did notice a steady line. There are three kiosks here which is convenient. I think all US post offices are a hot mess but I deal with a business that only uses USPS otherwise I'd avoid it. read more

The best location I've ever been to, hands down. Maria is the best Postal Worker I've ever experienced. The kindest, most efficient person I've ever encountered with the best customer service. I just started working in this area about a month ago, and each time I frequent this location I always know they'll be fast, pleasant to speak with and overall a fairly large and clean store. Thank you Maria for always being so amazing! read more

I wanted to report their lazy letter carrier that refused to get out of their truck to deliver my mail. This is the second time. I have them on camera. Called Chino Hills Post Office three times, wouldn't answer. Terrible service!! Wish I could give them zero stars. read more

0 stars, they couldn't even find my package in the first place. They asked me to leave my phone so when they find it they can call and reschedule a delivery or pickup which never happened. The next day they not only have no clue where my package is and they even rejected my claim because I had the wrong name and signature which was not the cases. I tried explaining to the lady but she started ignoring me just repeating that I was wrong. I had to clarify with a different staff that it was okay for me to pick up my wife's package and I had filled out the form correctly. Rude and unprofessional. read more

Their phone is busy 100% of the time... called the Chino post office (not Chino Hills), they answered immediately and they commented the phone is always busy for them too and that they have to call the supervisors personal cell phone to get assistance. I've called at least a dozen times over the years and nobody ever answers... sometimes people need to ask a question... but don't try calling the USPS 800 number to complain cause you'll wait an hour to get through... our tax dollars hard at work! read more

Typical SLOOOW government employees, lines are always long. I prefer using the machines because I pay the right price (I weigh at home and know what my postage should be). Every time I wait in line and see a clerk I always have to pay more because it weighs more or is "big" or "fat". There is one clerk I refuse to work with as every single time it cost me extra. I could mail a single sheet of paper in a regular envelope that should be one 50 cent stamp, but with her it always more postage due. read more

The Middle aged lady who 'helped' me today was very rude for no reason at all. I came in the store very positive and polite. I asked her nicely if i could purchase a priority mail express envelope, and then i asked her what the difference was between the priority mail and the express one. After that i changed my mind and wanted to get the Non express one instead. It was a simple switch, i have not even paid yet. And she was like "make up your mind!" In a really sarcastic, mean way. I was silenced. I was nice this whole entire time and wasnt expecting that response from a customer service staff. It was 4:30pm, there was just me and another customer. It was not even busy at all. I left the store feeling weird to be treated that way. read more

This post office sucks. Their mail couriers suck at their job and I've lost at least 2-3 packages already. Another stupid thing about this place is that they lock their drop box at night. What is the point of having a drop box if you won't even use it? If there was an option to choose who delivers my packages, I WILL NEVER CHOOSE USPS! read more

This post office is like visiting the bottom of a pit full of stupid. Their lines are out the door. Employees work at a snail pace. Most employees hardly speak decipherable English, so I imagine that's why it takes forever to service guests quickly. They make easy questions hard. Moreover, The location is dirty. I don't think they've taken a mop to the floor in the last year. There are piles of dust anywhere the eyes can see. Please, someone help staff out and clean the place, will you! read more

I support the hard working postal workers during this pandemic. I dropped a check in the drive through mailbox on Saturday evening. On mid day Monday, got a message from my bank indicating suspicious activity. The check was cashed and it was not the amount I have written and the incorrect corresponding check number, the check was "washed". Spoken to the post office station mgr, he indicated that there were no complaint of abnormal activity and the "trap" in the mailbox should prevent unauthorized retrieval. That check I wrote never got to the intended recipient and the fact that it was presented on Monday warrant an in-depth analysis at the CH Post Office on the security surrounding mail fraud, which is a federal crime. read more

They lose packages even though you use kios. they tell you first that they do have your package then turn around and say it is lost. Unfortunately this happens a lot. read more

im a very understanding customer but workers here are assholes. i usually print my labels at home but my printer was broken so i went to buy a shipping label & the lady charged me $6 for a small package that wasnt even a pound. When i print my labels home, i dont spend no more that $4. she didnt even properly print it out . i literally just had to right the address on a sticker. & she was laughing at me bc i wanted insurance for my package. & she was talking to her other coworker & they were complaining how they have to help more people. read more

It's Tax Day the people fighting for parking were horrible, people were cutting other people off and it took 20 minutes to park. However the post office staff are amazing. It was a full line and I was in and out in less than 5 minutes... On Tax Day April 15th at 4pm... They were so courteous and efficient I was in complete awe. I allocated an hour to get this check out, but now I have so much extra time I'll go buy some Starbucks. Cheers Chino Hill Post Office, you guys really set a new bar. read more

Its in an affluent area so the service is better, though it can get busy and they can nitpick over small issues Would be nice if they clean and talk the adjacent shopping center to put in a sidewalk as I park in the multistory structure on hot days AND not fun wondering if the cars going too fast is going to smash me against the wall read more

Large Postal Facility! Parking is plenty and area is large. I love the feeling that if the car in the row behind me was to back out, we won't be crashing into each other. Ever feel like the doors to post office were like death traps? From what I recall, all the post office I have been to have super heavy doors that slam close the minute your hand is off the doors. I usually come to drop off ready-to-ship packages and find it a relatively easy task. Sometimes when I go during later business hours, I would see a hefty line. I have not really dealt with the counter so I don't know how their service is. Overall, I like coming here to drop off my packages. read more

Ok cmon Chino Hills Post Office. They reduced hours for the P.O. Boxes due to theft from 5:30am-6:30pm. I am here at 6:30am and the doors are not open. Someone must of over slept? Let's get it together. I need to access my mail. read more

I don't understand how people have a customer service job but yet don't want to deal with customers. This is the second day in a row I came to drop a package off and this is the second day in a row of rudeness. Obviously if I knew how things worked at the post office I wouldn't ask. I came in around 11:30 am on Tuesday and one of the ladies brushed me aside with an eye roll right after I asked her a question. I get customer service because I've worked in customer service for years. It's not necessary to have an attitude just cuz someone has a question. If you don't want to work with customer then don't have a customer service job. read more

Asian lady completely screwed up my mail, she intentionally reversed the shipping address, my mail came back to my office one month later! That's why they need to file bankruptcy! We taxpayer should never feed these shits! read more

Please make sure that your customers are wearing masks. I saw several people walk in and out of this post office without wearing a mask.

All USPS places are understaffed. Every one I go to is a long wait. I hate it and it sucks, but they make the best with what their given. The workers I've encountered are nice and friendly. It's not their fault they are understaffed and have to deal with rowdy customers, but they're doing the best they can. Really busy spot, but not many other alternatives. read more

Lobby Hours: M-F 9-5pm Sat 9:30-3pm Sun Closed Express Mail Cut Off 2:30pm When we got here the lines were almost out the door but it went by quick. There's a great selection of cards if you need it and the shipping supplies are fully stocked. They blast the A/C so it's a nice escape from the heat outside! read more

Terrible customer service I just was here and asked a employee about the way a package should be delivered and was very. She said I asked her 3 or 4 questions like it's a problem! What kinda of customer service is this?? This is Terrible... Tell that lady that want to help to shove that broom up her a** rude.. read more

Horrible place run by morons who don't give a hoot about the public. They have everyone stand in one, long, ridiculous line....even for picking up a missed delivery!!!! Also, they lie. I missed a delivery and rescheduled online- I waited at home all day and no came. Then the vendor who sent me the products says he was told they tried delivering twice without response. Very stressful. Now I'm in a long line that is not moving during this time of covid-19. Idiots! read more

The asian woman that acts like a child who supposedly is the manager of this location needs to get an attitude check she also needs to learn better English cause while she was yelling at me and talking over me I still couldn't understand anything she was saying all I asked was where the package was and she couldn't give me a straight calm answer she called me picked up the phone already pissed then proceeds to tell me I'm wrong and I'm not listening then hangs up in the middle of me asking her something I call the number back and someone else picks up and they're extremely nice but I could hear her in the background having a tantrum I Thought it was funny cause if she really is the manager of that place I feel bad for everyone that has to deal with that I'm sorry you're so emotionally embarrassing honey but here's the number to a therapist 909 539 0085 you need it get some help read more

This review is based off my experience today with passport services. I had scheduled a morning appointment to get my 2 year old her passport. We were greeted quickly and the process was very easy. But what I really wanted to talk about were the 2 employees who were working the services. I wish I had gotten their names, a young man and woman. They were so kind and efficient. The young woman working helped calm my upset toddler so we could get a picture taken, she explained she had 3 children of her own, and was so kind getting crayons and coloring pages. Both were so kind and understanding, and were so sweet with my daughter. I want to thank them both for making the appointment so easy. read more

Although this post office is a bit small, it seems to get the job done. I've had a PO Box here for years and have always excellent service at this location. The PO Box area is open 24/7 so it doesn't matter what time of day or night, you'll be able to pickup your mail. The problem with the size is the lobby area. If the line gets too long, it will block the main entrance/exit so you'll have to scoot and skedaddle around people to get in or out. Overall, it's not a bad post office and it's in a great location! read more

US Post Office - US Post Office, Chino Hills (05-2009) - Post Offices Near Me - Chino Hills, California

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I really don't undertstand why Lieu still works there. She would not last three minutes in the private sector with her "customer service" skills and attitude. Why is she even tolerated and made to "serve" the citizens whose payments make her salary and benefits possible? She is rude and condescending. There is a big jovial Asian man there who I love but get rid of this Lieu character please. read more

This post office is the worst one I've ever been to!! The customer service here is horrible and the worker was really rude!!I had a package with a preprinted label and wanted to get a receipt for it. I waited in line and when I finally get to the desk the lady very rudly told me i needed to use the self check out Machine in the front of the store to do so. I asked if she can scan it this one time because I was unaware of this policy at this store and she said no! She then called her man out and I explained the situation, he was abke to scan the package but was unable to give me a receipt and told me that next time I need to use the machine. Then the lady who originally helped me said rudly to the manager I told her the machines right up front, she could have just went and used it. I was so pissed and said they should have signs that you are required to use the machine for this so customers qre aware and dont waste their time waiting in line first! The manager said that its their policy to use the machine for receipts and he dosent make the rules at this location. I was livid by the time I left. I will never use this post office again! I have never had this issue at Diamond Bar, they actually prefer to help you with a live person and not a machine! Just because you want to be lazy and try to make your customers adapt to/use your new machine dosent make it right! read more

I hate writing bad reviews, but I hate having to ask people to resend an item or letter even more. I don't have an issue with the office itself, but having lived at the same apartment for 8 years at this point, I've still managed to have 20+ items magically disappear and never arrive. We've lost invitations to baby showers, gifts, purchased items, tax information with social security numbers, and any number of other things I can't even recall. I don't quite understand what's going on, but I'm getting super frustrated by the sheer volume of things that go missing, and those are only the things I know of. What is going on with our post office? read more

This is the best Post Office I have ever had the pleasure to visit!! I'm going there later today to pick up a package, and I looked on Yelp to see the hours and I was astonished by the poor reviews :-( Sad :-( What makes it great?!...Its people. It's people make it great! Tip: Be nice when you go places. Others tend to be nice back at ya. This PO is quick in, quick out. All hands are in deck when the line grows. In eight years of living in CH, I've never had a bummer experience here. What is a bummer is reading the neg. reviews of my favorite Post Office, and by extension - it's people.....it hurts....it's hurts right here....and here. I'm going away now. Don't need to see any more pain. Adios amigos. read more

This post office lets anybody open PO Boxes under other people's names. They apparently don't follow the two ID protocol requirement. Not only is it illegal, but when you ask HOW they were able to open it without proper ID, nobody has the answers. Nobody knows either who the post master is. The former one is no longer there. read more

I have been shipping international packages for my job for many years and this post office is the absolute best. I don't live in Chino Hills, but I will drive the extra miles because of the outstanding customer service I have received through the years every single visit. Steven, Marcus, Indra, Deanna and everyone else that works there have always been so friendly, patient, kind and always give me such excellent customer service. International packages take longer for them to process, but are always so patient and do a terrific job with my many packages. This is truly the best Post Office I have ever been to because of the amazing employees they have. Yes, you sometimes have to wait in line a few minutes, but you have to wait in line everywhere and it's worth it because of the excellent customer service. It is a pleasure and wonderful experience to go to this post office. read more

I have had a few average visits but today's visit was not pleasant. The clerk Lieu (couldn't see her whole name tag so I apologize if this isn't her whole name) never smiled once, yelled across the post office in the middle of helping me to tell a coworker to move packages on the counter, and she barely spoke to me. She asked if I had anything fragile, batteries, etc. I told her yes just fragile. Immediately after I tell her this she TOSSES my box into a container to her left. I'm sorry but that is disrespectful to do especially in front of a customer. Once the transaction was completed she told me about the info on my receipt while looking elsewhere and that was it. She didn't say thank you have a good day, have a good night, thanks, nothing! Somebody needs to be trained. read more