The staff are friendly and nice. They quickly explained how to deal with mail that was incorrectly…read moreaddressed to my house and corrected it for me. There was hardly any wait time.

Got "full mail box notice" saying that they are keeping all the mails, so I need to pick them up at…read morethis location. The notice said that the mails will be sent back to sender if I don't pick the up. So.. Went to this location to pick up my mails. They made me stand there and wait for almost 20 minutes while they are checking for the mails. Guess what answer they gave me "I don't see anything" She sounds like she is unsure if my mails are there or she can't find it, and all she can do is throwing me the phone number of this location to call back and check if my mails are here Spent almost 40 minutes at this post office because of this stupid full mail box notice. They apparently don't know what they are doing.

I stopped in here after work on a Monday recently to get a FBI criminal background check via…read morefingerprints to be used for a travel visa application. The staff that helped me was very nice and friendly. He was also very patient as the fingerprint reading machine was very finnicky. The cost for the service was $50. The history summary was ready fairly shortly. I was emailed a link and PIN to access the summary.

This post office is the worst. They are always losing packages. I've dropped off packages in the…read moreback loading dock before and 2 ended up being stolen. I asked for camera footage and they said they can't show me that and had to get back to me... of course nobody got back to me I ordered items and the tracking says it's at the post office for a week. I show up, wait in line, spoke to the manager 4 times on separate occasions and each time she takes my number down, but never calls back or finds it. Once she forgot she was helping me so I stood there an extra 30 minutes Signs posted on both of the drop off bins that you need to go to the back of the building to drop off packages if you have more then a few... I don't think that's legal to say that so recently they took those down When I go to the front to drop off Priority boxes they ALWAYS give me attitude and tell me to go to the back. In the back it is not secure so that's why I don't do that Always a long like and only 1 or 2 workers working. This post office is always busy as well. The employees have very bad attitudes and are NOT friendly as well. I wish I could give them 0 stars

1 star for being a standing location. 0 stars for customer service especially applying for a…read morepassport. We had an appointment scheduled for 1 hour for 4 people. The employee was so rude. Acting like we owe him something. I hated every minute of it. He got the job done, but in the manner it was handled was inappropriately rushed. He scolded us like as if we owed him something. I hope this person Peter will be replaced soon. Or, retire already.

Service was great. Change of address for deceased parents. Cried through the whole thing including…read morefilling out the forms. Recommend Yelpers!

This place needs to seriously close down. Its a ghost town during their "operating hours". Packages…read moreare always lost or they put a "sorry we missed you" but they don't even attempt to make the delivery. Misuse of funds to keep this place open honestly. Have even noticed packages with tracking numbers marked as "delivered" but theres no sign of a postal worker at that time delivering mail. The other night I even saw a postal truck driving back to our street at 9pm, delivering another package. There is no accountability for them delivering the mail.

I have to admit that the management or system used for 2025 during the busy season…read more(November-December) have improved substantially compared to the last 10 years. The key thing was keeping the drop off bin free of packages getting stuck especially for those that drop off ton of packages. Otherwise you'll have to wait in line just to drop off which could be worse when there are only 1 employee working the front. The most annoying thing would be that the outer door can be locked at times before 9am which means you can't access the drop off bin or PO Boxes earlier.

I had a great experience at the United States Postal Service, thanks to Robert. He was…read moreprofessional, patient, and genuinely helpful throughout my visit. Robert took the time to answer my questions clearly and made sure everything was handled correctly, which really put me at ease. It's not every day you come across someone who goes the extra mile with such a positive attitude. Customer service like this makes a big difference--thank you, Robert, for making what could have been a routine errand a smooth and pleasant experience! God bless, Cedric

I had the most pleasant experience at this post office getting my baby's passport. I was helped by…read moreChristy she was so amazing and helpful. Thank you so much!

This postal service place is one of the fastest in my opinion. Big shout out to Katarina for…read morehelping me with my passport renewal. She was very patient, kind and explained the whys and hows. Couldn't have done it without her help. Passport photos also took less than 5 minutes. It is a bit of wait but considering every other postal service place I've been, it's quick.

IMPORTANT if you work or live nearby!…read more Our office is a few blocks away from this location, on Towne. Our postal carrier has been NO SHOW for three days straight, resulting in many prepaid packages that needed to be shipped ASAP. We waited on the third day to see if the carrier would actually come. Surprise surprise, they did not. So we pulled into this location at 4:45PM with a dolly full of prepaid boxes. The rude lady behind the counter promptly refused to accept them, saying that our zip code is 91767, which is technically Pomona. Therefore, we could only take our boxes to a Pomona USPS office. What a crock!!!!! UPS, FedEx, DHL, nobody has such a ridiculous problem. The employees are just too lazy to scan the boxes, and therefore refused to accept them even though they were pre-labeled. Don't come to this location. I'm seriously tempted to send in a complaint. You will be treated rudely and refused service.

This is the slowest post office I've ever been to. They closed the post office off Mountain and now…read morethis is the closest to me. There's always one person working and she's slow as can be. No sense of urgency with a line out the door.

10/17/24 Just my luck, walked in and no one was in line! Fabulous!…read more A pleasant postal worker, Lydia, said her greetings with a warm smile and already the gloomy looking day started to per up a bit. I needed a few make up stamps for my post cards. Post cards now cost 0.56 & I have the 0.53 stamps. Of course they do not carry 0.03, only 0.02. Y'all know how small post cards are, right? The standard 4x6 is the limit, so if it's bigger than those dimensions, it requires a regular stamp (0.73). Most of you reading this probably will not know because who else sends regular snail mail anymore? Hahahaha! I do, I am old school & sentimental. Oh and yes, I write in cursive too I digress. It is a small post office but for some odd reason it boasts a fairly large parking lot for its size (both for the employees plus their postal trucks & for customers, separated by a chain link fences. It was a quick & pleasant exchange, glad I stopped by at the right time.

I went to my local Walnut, CA. Post office yesterday to mail out a belated set of Christmas gifts…read morefor a fellow Yelp Elite friend. To my pleasant surprise, there was a short line, but it gracefully moved along quickly so to me that was equivalent to no line. Once again I don't like writing lower-star reviews but a certain staff member was extremely unprofessional. That said, I'm agreeing with some other reviewers' comments that the staff here Need to display proper work ethic at least NOT yawning close to 445pm, PST. Seriously?! I thought that was super unprofessional although the staff was half answering my questions, still witnessed her yawning at least cover her mouth?! Wow. That's so disrespectful and rude to a fellow Walnut resident. I was going to rate them 5 stars for their efficiency but this staff person just ruined it all. SMH!

Going into the office service is ok, but they never answer their phone if I need to call them. Very…read morepoor service! They should be required to answer their phone or provide an answer service to leave messages.

Great service at this location. I havent been in quite a long time. The owner remembered me and…read more helped me get my mail i had there for quite a while. I have been using their virtual mail system for my business since 2019. The price is fairly reasonable and hasn't gone up too much since.

Quick and easy drop off if you already have a label. I was able to get in and out faster than I…read morehad thought because the person saw that I already had a label even though they were helping someone else at the same time. I can't really speak to value as I only needed to drop off a package that already had a label from my company, they seemed to be trying to recommend cheaper options to the lady in front of me though. They offer all mail services, so you can choose the option that works best for you or that is cheapest. You just have to ask what your other options are. The person behind the desk is pretty knowledgeable and suggests options based on weight and tracking availability for the package. I was thoroughly surprised that he was trying to suggest options.

I read the yelp reviews before coming here. I needed fingerprint clearance for work which can only…read morebe done at this location. I was a bit anxious because it's an hour drive and one review said that this location doesn't do fingerprint after 5pm. I called ahead of time to confirm and was told to be there by 6:15 since they close at 6:30. Upon arriving, I was immediately helped by ISH. He was outgoing, friendly, and helpful. I was in and out in literally 10-15 minutes. We chatted while he was helping me and overall I had a pleasant experience!

Came in to buy a box for a package and send out the package because every ups I have ever been to…read morehas taken my packages they just couldn't provide a receipt. I was told they only accept usps letters. Next time I'll stick to my usual UPS.