Got "full mail box notice" saying that they are keeping all the mails, so I need to pick them up at…read morethis location. The notice said that the mails will be sent back to sender if I don't pick the up. So.. Went to this location to pick up my mails. They made me stand there and wait for almost 20 minutes while they are checking for the mails. Guess what answer they gave me "I don't see anything" She sounds like she is unsure if my mails are there or she can't find it, and all she can do is throwing me the phone number of this location to call back and check if my mails are here Spent almost 40 minutes at this post office because of this stupid full mail box notice. They apparently don't know what they are doing.

The staff are friendly and nice. They quickly explained how to deal with mail that was incorrectly…read moreaddressed to my house and corrected it for me. There was hardly any wait time.

Not sure what all the negative reviews are for? Customer service was great for me!! Lieu was the…read morebest! PM Peter Lee is attentive also. They do the best they can for their customers. They have zero control with stamp prices. Blame the Postal Commission. As for long lines, one PO for the entire city, how is that their fault? Chino has also grown tremendously! So keep that in mind. All I can say is I received exemplary service from the Chino Hills location. Keep up the good work!

You guys suck seriously , you say my house is a business and don't deliver my paintball marker that…read moreI expressed shipped , you guys suck ass

1 star for being a standing location. 0 stars for customer service especially applying for a…read morepassport. We had an appointment scheduled for 1 hour for 4 people. The employee was so rude. Acting like we owe him something. I hated every minute of it. He got the job done, but in the manner it was handled was inappropriately rushed. He scolded us like as if we owed him something. I hope this person Peter will be replaced soon. Or, retire already.

Service was great. Change of address for deceased parents. Cried through the whole thing including…read morefilling out the forms. Recommend Yelpers!

I have to admit that the management or system used for 2025 during the busy season…read more(November-December) have improved substantially compared to the last 10 years. The key thing was keeping the drop off bin free of packages getting stuck especially for those that drop off ton of packages. Otherwise you'll have to wait in line just to drop off which could be worse when there are only 1 employee working the front. The most annoying thing would be that the outer door can be locked at times before 9am which means you can't access the drop off bin or PO Boxes earlier.

Very disappointed with my local USPS delivery service regarding an important certified…read morepassport-related letter that required a signature. I paid extra for expedited handling and expected a proper delivery attempt. Instead, the carrier left a PS Form 3849 notice in my mailbox marked "dogs" and left immediately without ever ringing the doorbell or attempting contact. I reviewed footage from multiple security cameras around my property, and the video clearly shows there was no actual delivery attempt made. This was a certified letter requiring a signature, not ordinary mail. Customers pay additional fees for reliable and professional handling of important government documents. Simply writing "dogs" on the slip without even attempting to notify the resident is unacceptable. What makes this even more frustrating is that this has happened multiple times already. Now I have to waste additional time driving to the post office, waiting in long lines, spending more money on gas, and rearranging my schedule just to pick up something that should have been properly attempted at delivery in the first place. The entire incident was recorded on camera, including the carrier walking up, placing the slip in the mailbox, and leaving without knocking or ringing the bell. USPS seriously needs to ensure carriers are following proper delivery procedures instead of skipping delivery attempts altogether.

I had a great experience at the United States Postal Service, thanks to Robert. He was…read moreprofessional, patient, and genuinely helpful throughout my visit. Robert took the time to answer my questions clearly and made sure everything was handled correctly, which really put me at ease. It's not every day you come across someone who goes the extra mile with such a positive attitude. Customer service like this makes a big difference--thank you, Robert, for making what could have been a routine errand a smooth and pleasant experience! God bless, Cedric

I actually needed my passport ASAP, like within a month. I purchased the quickest shipping option…read morefor my passport but before doing so I asked Christy for her thoughts and said didn't believe I needed expedited shipping. I banked on her and so glad I did. Received my passport a little over 3 weeks just in time for my trip. She saved me money. Thank you Christy!

This postal service place is one of the fastest in my opinion. Big shout out to Katarina for…read morehelping me with my passport renewal. She was very patient, kind and explained the whys and hows. Couldn't have done it without her help. Passport photos also took less than 5 minutes. It is a bit of wait but considering every other postal service place I've been, it's quick.

People generally go to post offices for the sole purpose of sending or picking up mail. That makes…read moresense. But it doesn't mean post offices have to be boring or soulless looking. Therefore, I appreciate the simple but attractive architecture of the Claremont Post office. They have historic photos posted inside which are fun. It's neat to learn about the history of the places we kind of take for granted. Still my favorite post office to go to for postal services. Always excellent service even when it's super crowded.

Excellent service today this morning May 20 9:30 am a young gal waited on me and my wife helped us…read morewith getting our passports she helped us every step of the way so exceptionally polite and nice and patient she said she had not worked there for to long but she was spot on knew exactly what she was doing very efficient and very good customer service I'm old I think her name was Sandy but I'm probably wrong but we're never going to Chino we're going out of our way to come here where people are nice

While the staff are generally doing their best under the circumstances, the current systems are…read morefrequently experiencing technical issues, resulting in consistently long wait times. The absence of self-service stations would significantly alleviate the workload on staff. It is concerning that a post office operates with such inefficiency.

The supervisor is very helpful and kind, she responds to clients' concerns and questions promptly…read more The people under her can be unprofessional and rude sometimes, however, she will take appropriate steps and actions accordingly. Not the most customer friendly staff at the window, so you are pretty much at their mercy and remember to remain polite.

Last I checked this was the walnut post office and not the ghettolandia one so why is the service…read moreso terrible? The lady who works here is SO rude and horrible. How people like this get hired and stay here is beyond me. Rude and horrible behavior to a young woman who was here late and needed help understanding how to ship an international package.

Great service at this location. I havent been in quite a long time. The owner remembered me and…read more helped me get my mail i had there for quite a while. I have been using their virtual mail system for my business since 2019. The price is fairly reasonable and hasn't gone up too much since.

Quick and easy drop off if you already have a label. I was able to get in and out faster than I…read morehad thought because the person saw that I already had a label even though they were helping someone else at the same time. I can't really speak to value as I only needed to drop off a package that already had a label from my company, they seemed to be trying to recommend cheaper options to the lady in front of me though. They offer all mail services, so you can choose the option that works best for you or that is cheapest. You just have to ask what your other options are. The person behind the desk is pretty knowledgeable and suggests options based on weight and tracking availability for the package. I was thoroughly surprised that he was trying to suggest options.

There service sucks I came in with a big box no knowing that I had to tape it, he was going to…read morecharge me 8 dollars to use their tape and I had to buy a 6 dollar tape to tape it then he tells Me I have to print out my label when it can just be printed out by them ! Don't go here !

Horrible customer service from Leslie. I came in to drop off about 30 packages (roughly 22x15x17…read moreeach), and she refused to accept them. I ended up having to drive over to the Rio Rancho UPS Store to drop everything off instead. Very inconvenient and a huge waste of time. If I could leave 0 stars, I would.