Glad this ups store was here to do a notary for me on a Sunday. No other ups store I could find in…read morethe area was able to deliver. Got the job done in 10 min and the service was great for 15 dollars!

Unbelievably rude and completely lacking basic empathy. I went into this store to print and fax…read moreurgent documents. I am currently dealing with a major digital security compromise and a pending police report, meaning I cannot safely access email on my phone and needed to use their customer computer. The customer computer was down. Instead of offering an alternative workaround to help a customer in a crisis, the employee (male with a dark beard, glasses, face mask, and hat) was incredibly curt, rigid, and dismissive. He flat-out refused to help, stating, "This is a business," and even lied by saying he didn't know the address of a nearby sister store to avoid looking it up. I literally stood in front of him and called the Menlo Park UPS store. They immediately agreed to help me print my documents using alternative methods, despite having the exact same technical outage. When I told this employee that the other store was willing to assist, he just gave a lazy, "Sorry, I can't." Avoid this location. If you expect standard problem-solving or decent human customer service, go to the Menlo Park location instead. They actually care about helping people.

Came for an Infant Passport Photo. The ladies at All Service Center were super skilled at setting…read moreup and taking a passport photo for my 5 week old. They provided a soft white background for placing my infant on a table top where there was little danger of rolling off (not near table edges) and arranged for a reflector to get the right lighting for the odd angle. Very gentle and also decisive in their instructions to me on how to adjust my baby make sure the photo was met the requirements for my case. Able to do passport photos for different country size standards, print, and email digital copies. THANK YOU for making what could have been a disastrous experience into a smooth process with the desired outcome. Recommendation for future customers: make sure baby is awake before going as that will speed up the process.

This was an amazing experience completing all the necessary documents, including FBI…read morefingerprinting, apostille services, and fast, efficient international shipping. It truly felt like a one-stop service for everything I needed. Jay helped me so much through email and with my personal requests. His responses were always prompt and kind. I absolutely recommend this place for the excellent services they provide. I live in San Francisco, but it was worth driving all the way to Sunnyvale. Thank you so much for taking extra time to help me and for your great support and kindness. Thank you as well to Reed and everyone on the team for all your help.

The guy that helped us was fun and made everything easy! Would definitely go to them again to get…read moreANYTHING notarized... or even to send things!

I often use this Pack and Mail for mailing packages, faxing, and printing. I really like the people…read morewho run this place - they're very helpful and go out of their way to assist. For example, they took a digital passport photo for $10 and cropped it for me so it was perfectly sized for the online renewal process.

This store has done a good job with my mailing of online purchase returns. But -- notably, the…read moreother Palo Alto UPS on Middlefield in Palo Alto has better service and is faster, and the parking is dramatically easier on Middlefield at the other Palo Alto UPS store.

Quick and efficient! Staff is always friendly and knowledgeable! I d rather struggle with parking…read moreat T&C to go there than go to the one in midtown

Had an item I was shipping out, but had no clue what the process was. I rarely go to the post…read moreoffice which is once every couple of years or so, but seen how easy the process was to ship an item out. Very spacious parking with a retail store that can assist or answer any questions you have. I needed to ship a real small item that didn't require a box, so I wasn't sure what I needed. The lady at the register was very nice and helpful. Offered the right item and tape to seal my package.

If I could give this post office zero stars as I would. They lost my package on a Monday but marked…read moreit as delivered at a PO box at this location. I went there physically on Wednesday and the woman at the front desk had me write down my name and personal phone number on a print out of my tracking information saying they would call me if they found it in the back because the mail was unsorted. I then got a call the next day where she lied to me saying that the carrier had it and was going to deliver it that day. Spoiler alert, they didn't because it was fully lost. If you get a package saying it was delivered to a PO box at this address, be prepared to file an inquiry and get a refund that way because you're never going to see your original order. Waste of time and gas. This post office should straight up be investigated for mismanagement because something is fundamentally wrong there.

Always helpful and fast service. Even if there is a long line I am often out very quickly. They…read moreprint labels in addition to other services and are always very helpful when doing so. I usually opt to come here over any other shipping operator in the area.

I would have been able to carry a box of grass seeds in if I was younger. 2 employees refused to…read morehelp out and claimed that was the reason why they don't carry a dolly. A kind customer volunteered to help carrying it in. If my package wasn't already on the driveway, I would have driven to another store. Very disappointing when I had been going there all those time. Will. It go back again! Very insulting and disrespectful!

Very slow service. It seems like the more people in line, the slower they work. It would have been…read moregood if they ask the other 2 workers to help out.

Warning to other customers: Don't bother paying Fedex's high prices for priority overnight delivery…read moreto residential locations. You're told: delivery between 8:30 and 10:30 AM. Fedex's actual practice: it's on time if it gets to you by noon and even that is best practice - as long as it gets to the recipient by 8 PM the next day, that's "overnight". False advertising, at the very least. Consider alternate carriers if you actually need your package delivered "overnight".

My go to place for passport photos, fax important documents etc. great customer service and get…read morethings done in timely fashion. Strongly recommended

I needed some documents quick, on a deadline, and I came in to get help scanning and sending me a…read morefew files. The "emailing" of the files was $2, on top of the cost per page to scan. The process was quick and easy, staff was very helpful and efficient. I appreciated that it was pretty much full service.