4/8/2023 First time…read morestopping in at the post office.. I would love to do a road trip visiting the small towns and taking pics of the buildings . You could see the employees loading up the mail.

I just want to give a shout out to Kim from the Post Office in GV…read more We were trying to forward our mail and get a key to a cluster box at our new office. We stopped in a couple of times and nobody could be sure why they were not ready to give to us yet. Today we stopped in and Kim took my number, then proceeded to call me and tell me that the reason nobody could figure out what was going on was that the owner of the building already had our keys!! It just made my day to have a postal service employee take the time and interest to get this resolved and then follow thru with us. Thank you Kim!!

Another great visit and I'm happy again as a customer…read more I arrived just minutes after they opened, and I was the second person into the store. The gentleman in front of me was taken care of with a positive attitude by the employee, and my two transactions went quickly and efficiently. I'm not sure how it could've gone better.

I don't recommend using the passport photo service at this location. I got my passport photos here…read moreand they were not only unable to provide me with a digital photo that was acceptable to the online renewal service, but they eventually refused to respond to my requests for an acceptable photo. And that was the manager. The photos they sent were not the correct size and both of the employees I dealt with did not know how to resize them correctly. This store seems to do a good job on everything except the digital photos. You pay your money you take your chances.

I concur with the positive reviews of the staff and service at the Zephyr Cove, NV post office (…read morezip 89448 ) -- it is a very convenient post office, with great staff. I have no idea what Nicole G. is talking about in her 2018 complaint -- there is NO US Postal Service DELIVERY TO PHYSICAL ADDRESSES on the Nevada side of the south shore of Lake Tahoe ! (Perhaps she confused UPS with USPS ?). And Lauren A., what are YOU talking about ? First of all, there IS an external mail box set up for drive-by, mail drop off. As for your "not handicap friendly ... inside mail too far from entrance" critique, I don't get it. There is handicap parking directly in front of the entrance, and there are no steps to get inside, where the front counter is 20 feet from the door. You must be thinking of a different location.

Horrible delivery service. I was expecting a package today and at 8:54am the tracking said it was…read moreout for delivery, but at 9:42am it is marked as returning to seller. There were people awake and even outside around that time and there is no excuse why I did not receive my package. I need this package by today and I thought USPS was a reliable service, but this lack of customer service explination and me not recieving the package shows severely otherwise. What I can assume, since the package was not delivered, was that it was stolen by the delivery personel. I also tried calling customer service and they hung up on me. The level of professionalism is very prevalent.

This place is awful. I arrived at Friday at 12:15 with five people in front of me and not one…read moreperson came up to the counter in the five minutes that I was there before I had to leave. No sense of urgency or customer service

I've never had an issue with this place before, which is why this experience was so disappointing…read more The lady working up front today seriously needs to work on her attitude and learn how to be more personable when dealing with customers.

Quality/Quantity - This must be one of the largest, if not the largest, post office in Carson City…read more It is huge! My pictures do not do it justice. Ambiance - Huge location, including the parking lot. Service - Okay. Mostly self service. Well today the line was crazy long?!?! See pictures. Open 5.5 days. Monday through Friday from 8:30am to 5pm; and on Saturday from 10am to 1pm. They are closed on Sundays. Services available at this location - Financial services (money orders, etc), passport, pickup services (mail hold, etc), business services, biometric services (fingerprint, in person proofing), etc. Price - Affordable. Owner Comment - Congrats on your success since 1971 (formed in Washington DC) with your $80B in revenue. Much controversy about your profitability or lack of it. This is an "independent" agency of the executive branch of our US government. You have an amazing history dating back to 1775, but I will not go into that here.

The worst post office ever. Here 20 minutes before they open, 3rd in line. They open 3 minutes…read morelate. They start with 1 clerk to help people and another at the desk but weighing mail. Maybe they should do that in the back when there are 20 people waiting in line. Finally another person comes to help. Both clerks in the back for 10+ minutes. Apparently they can't find what customers need. I've lived in Carson City for 5 years and EVERY time it's a similar experience.

They have a success average of about 0.300 when it comes to me getting packages. It's like, some…read morekind of post - apocalytpic mad max scenario. I'm serious. The last four packages sent to me say "delivered" but they only had one of them. And at first...they said they didn't !! and then it mysteriously arrived a couple of days later. The others, never materialized. I never didn't get packages until I had a po box with this station. It's remarkable.

More than 6-hours per day (Monday - Friday) for the "window" to be staffed. That's only 30-hours…read moreper week. Most of the employees are friendly and polite, providing quality service, if you can get them in the 6-hours that they are available per weekday. I understand very well that the USPS budget has been slashed recently, so it's not their fault (personally). It's just very inconvenient and frustrating.

Greater Genoa citizens don't receive direct mail service at their residences and businesses…read more Instead, most everyone has a box at the Genoa Post Office. So depending on the time of day, the Genoa Post Office is a happening place. Getting in and out of the parking lot can be an adventure in itself, and with COVID, it's sometimes hard to recognize your neighbors. Now that Gayle and I live just outside of Genoa Proper, I enjoy the experience. When Gayle first registered for our PO Box, the postal employee immediately noted that Vassar was a Genoa Proper name. That's true as her Dad's family arrived here around the 1940s. So that makes only me as the California invader (via Iowa) in our house. :) If there's too much mail to fit inside the box, I'll either see a key inside the slot, directing me to a larger "locker" space to retrieve my package. Otherwise, I'll see a yellow or green slip, directing me to the desk. The folks working at the post office are nice and with a local flair that I relish. They'll even collect my MIL's mail for me to deliver, no questions asked.

7/24//2018: The historic Pony Express Trail Post Office's location is 3/4ths blocks away South from…read moreNixon Street, Genoa, NV 89411. The Post Office's sign is quite small and unfortunately, the sign's location is not directly standing via Foothill Road! Apparently, there seems to be one USPS employee working upon my arrival so, you must hail for service. Anyway, just after the Post Office's location is the antique store . . . FYI~A blatant landmark searching for the antique store signage in order, looking for the Post Office, I guess? I didn't see a US Flag flying so, I just don't understand why as a government office, there's no flag~Waaaah . . . Well~My suggestion is drive super s-l-o-w so you won't miss the USPS' driveway!