Beware that this store has implemented a $20 fee to pick up a package. This is *in addition* to…read morefees that the shipper already paid UPS and is assessed to you as the recipient. They give you a runaround about how they're not actually UPS, even though that's the name on the door, and they can add whatever fees they fancy, in whatever amount they choose. So you either pay the junk fee or let them send the package back.

I don't know what it is with this location and I've been selling online for 15 years never had an…read moreissue like this. I shipped out a package on 11/20. It arrived to this location on 11/25. It still says "preparing for delivery" and today is 12/2 so now i don't know what to tell the buyer. It's obvious it was lost tried calling no answer nothing. I guess the package will just live there forever.

Shows my package was delivered but it was not. Cannot speak to a human at customer service. FedX…read moreSUCKS!!!! I am posting one star because I have too! They don't deserve one!

stated package delivered - no signature required......and in traditional FEDex and UPS style....no…read morepackage found at my door...seriously!! Betting the drivers swindle our packages for personal use. Why is it so difficult to get these drivers to deliver our packages here in Edwards?

Diego is the man! Awesome customer service and helped me sort through an eBay shipping issue. Very…read moreknowledgeable and professional. Best experience at a UPS Store hands down. Thank you!

CHECK YOUR RECEIPT FOR OVERCHARGES & DUBIOUS CHARGES! I went…read morein today to have boots shipped to a family member. I initially went in and asked for a box that would fit and stated that I would "be right back." The lady at the counter asked if I had my items in the car and I stated, "yes." She said, "Bring them in and we can package them for you." I agreed and brought the 4 pairs of boots in. They folded the box and placed the boots in and used 1 piece of plastic to protect one set of boots and then used 1 strip of tape on each end of the box and that was that. I saw on the counter that they charge $2 for use of their tape (which was fine with me and even made a comment about it, that I would rather pay $2, then buy a roll). I paid for the shipping, the tape and box. When I got to my car and looked at the receipt. There were 2 charges each for $6 ($12 total) on top of the $8.99 for the box (which was expected). However there was a $6 charge for "Std Pack Materials" and another $6 charge for "Std Pack Service". I went back in and stated that, "I had been overcharged and why are there 2 charges for $6, when I agreed to pay $2 for the tape?" I'm guessing it was the owner/manager of the UPS Store and he stated, "we packed your items for you, that's why you were charged." I told him that he "should notify his customers of the extra charges just like the sign on the counter that states the $2 tape charge, when in fact, I was going to pack my items myself?" He made the excuse that "they are so busy and don't have time to tell me" about the extra charges. Although, he did refund me the overcharges, I find it pretty telling in the integrity of the owner and his staff that they aren't explaining extra charges and likely don't expect you to look at your receipt. When you think of all the business they receive each day, that is ALOT OF MONEY that they are accruing fraudulently, right out of your bank account.

Getting mail in the mountains is a challenge! Jimmy and team always go above and beyond to make…read moresure we get all of our deliveries. They are super helpful with shipments too always willing to check for delivery times prices and are on top of circumstances here so that our packages get where they belong.

I mailed a package with Just Send It, and the entire experience has been extremely disappointing…read more My package was reported damaged, and while the company opened a claim, I received no meaningful updates. After several trips to the store and a week of silence, I finally got an email asking for details about the package contents. I responded immediately with descriptions and photos -- that was over a month ago, and I have heard nothing since. At this point, I'm out the cost of shipping, and my package and its contents are missing. The store itself is unorganized and cluttered, and when issues arise, their customer service is nonexistent. They do not follow up, communicate, or take responsibility. Strongly do not recommend.

Terrible and lazy employees refused to help anyone.... came in no one was in line.... The employee…read moreKimberly insisted I do my return through the machine.. when the machine told me to see an associate, she acted annoyed. This place is getting ridiculous..... why have employees at all if they just want to stand around and not help.

Today (12/12/25) I watched the employee belittle a customer because she had her item in the wrong…read morebox. He told her that "She should know what a shipping box looks like" and if she doesn't switch the box that he will cancel the order in the system. Two weeks ago I was trying to ship something and I was requesting to have them pack it and ship it for me. The same guy that was working today told me that I "needed to use the self service kiosk". It shouldn't matter how many packages you receive in a day if you have a customer waiting at the counter the packages in the back can wait. This guy definitely doesn't have the composure to work in customer service! This will definitely be the last time I come here, it'll be worth the gas money to drive to Glenwood Springs and use the UPS store there.

Gave a call to inquire about mailboxes, and Judith was personable, informative, patient and…read morefriendly. Will continue to review after my first visit.

The service here is so fast and they really enjoy what they do! Last week I brought in an unusual…read morewood basket with a wire handle and other gifts in a too small box. I left everything for them to pack with bubble wrap in the correctly sized box, paid the fee and I was out the door in minutes! Unbelievable! We are very lucky to have this UPS store in Glenwood Springs!

The worst Ups Store I have ever been to. Do not come here if you need a notary. The notary made a…read moremistake and did not fill out the document correctly and made a rookie mistake. Almost jeopardized a real estate closing and I called to get it eradicated by the store and the manger Jon proceeded to tell me it's my fault, yelled at me, and then hung up....

The Edwards and Vail UPS Stores have been incredibly disappointing. If the owner happens to see…read morethis, I'd genuinely appreciate the opportunity to discuss the situation directly. They've lost 2-3 of my packages, including some critically important luggage, and no one at the store is willing to help or take responsibility--even though I insured everything. To make matters worse, UPS corporate tells me I need to handle it with the store owner, while the store staff insists I take it up with corporate. This back-and-forth is beyond frustrating, and I'm left without answers or resolution. People at the store are not helpful and very rude. "I didn't loose your bag, I don't care. Call corporate" *if you are the store owner. Do not reply to this with an email. Or email address. Pick up a phone and call me to make this right. Three one 2 nine six 1 seven 4 two nine **

MPS in Aspen printed 1000 color documents for me in about 20 minutes. Quality and fast. Worked well…read morefor me!

Big shoutout to Andrew at the ABC FedEx. I came in to make a multitude of prints for a large event…read more Andrew exceeded all of our expectations with resizing prints, all while juggling multiple customers with the best attitude. He has fantastic customer service, highly recommend Andrew for all of your FedEx needs. Thank you so much, Andrew!

Quick, accurate, helpful shipping of four boxes of ski boots, gear, and clothing from this FedEx…read moreopposite the Aspen Airport to the West Coast. They jumped right into helping us and offered me five different options; nice touch. Pleasant and friendly. One thing; they've helped me before--same experience! Just don't roll in at 4:25 pm when they close at 4:30 pm. We were there at 3:50 pm and it was seamless.

The new team at the Edwards Post Office is doing a great job! Mail still moves a bit slower here…read morebut they are always friendly and willing to try and help.

Our Post Office staff does a great job. There are reviews that say otherwise and my guess is those…read moreare written by the extremely rude customers I often encounter there. Kudos to this team for continuing to deliver service with a smile!