I just got another package delivered by FedEx. FedEx driver…read moreseems to have a problem with not damaging packages! This is not good customer service! This is not respect for customers

I've always been impressed by their friendly and helpful staff who go the extra mile for their…read morecustomers!

The staff at Postnet is AMAZING!!! They have helped me in the last decade with all my printing…read moreneeds such as invitations, copies, notarizing, shipping, etc. They are so accommodating they feel like you are working with an old friend. 10/10

I love this location! Everyone is happy and helpful!! It's always busy but I never feel rushed by…read morewhoever is helping me. Thank you all!

This is a great UPS store!! The staff here is wonderful, kind, professional and helpful. Parking is…read morea bit tough at the end of the day because the lot is very full with other folks. But it's a great place to ship or drop off your packages. They are great! It also doesn't smell like mildew like the UPS Store in Grandview. That's a plus! It smells wonderful!

there is one older man who is not polite nor pleasant. I always hope he doesn't wait on me. the…read moreyounger people are much nicer and polite.

I have had my box with this UPS for years. I was just told today that I cannot use it for business…read morepurposes....when it was set up 4 years ago to receive mail from a trust. The new worker I just spoke to said they will not accept mail for a business and will decline it. I assume they will not notify the box owner, either. I do hope I am wrong about that. After 4 years, you would think someone would have mentioned it, once. I gave 2 stars today only because Nellie (the manager) and Kelly are the hardest working team members who in the past, I could rely on to help me through any issue. More to come on this, I hope it will be resolved successfully.

New ownership has not helped the customer service at this store. They are sticklers for the RULES…read moreand are inflexible. They claim their franchise agreement dictates how customers must pack Amazon returns being dropped off, yet Amazon tells me it doesn't really matter. The previous ownership and management would make exceptions when it made sense and when customer service dictated. Instead, UPS is coming to my house for free to pick it up and the driver won't care at all. Once Amazon starts offering shipping services and they compete head to head with UPS, I think these UPS stores will lose a lot of their foot traffic.

Just left it is 845 there is 2 people working a lady and a man the man is coughing and hawking spit…read moreand saying he has a fever but no one would come in so he had to come in the 3 customers are standing way back he has no mask very disgusting I feel sorry for the other worker he's not covering his mouth or nothing this store should be shame I left I'm going 15 minutes to fed ex he needs to be fired Covid cases are rising!!!!!!!!!

Customer service. I was just treated with disrespect. The blonde woman older woman in this store…read morehas a very bad attitude. I asked her a question and then I received attitude. Not really sure she knows her job that well if that was the problem, but I did nothing but ask a question. The brunette was very nice. I wish I never moved to the other lady when I was asked.

If I could use 0 stars I would. We are new to the area and I have used the UPS in the city that I…read morelived in for many years, and have always been satisfied. I walked into this store #2772 and have never been treated so poorly. I have worked in retail for over 32 years as a store manager of a large grocery store (Vons-Safeway), so I am aware of customer service. Your employee 129401 (the older employee) they may have been sharing the same register was so rude to me when I needed assistance for sending my amazon return. She claimed my return needed to be in the original box that it came in (the box came with 650.00 worth of products and the box was huge, so the box that the product came in within the box was taped and I handed it over to her and she said she couldn't accept it as it was because it needed to be in the 'original package', which it was and how I received it. She continued to explain that I needed to purchase packaging for the box to be sent. The instructions from amazon were - "Boxes should be packed and sealed before dropping off at The UPS Store location or packaging charges may apply" The box was sealed and was the original box it came in, not the full box (650.00 box) but the box was sealed and secure. In the UPS store I frequented in California, I have returned other items and they scanned the QR code and slapped the label on the box and it was fine. The clerk kept telling me that it would not go through if it wasn't re-boxed. I had to pay an additional 12.23 for the package to be sent. Amazon had it as free shipping. I also had two labels I had sent through my email to be printed as we have just moved in and we haven't set up my printer. She said that it would not be ready until 5:00 pm, my visit was at 2:41. She was reluctant to check to see if it was in her queue to be printed, she finally printed only one copy (I had 2 pages to be printed) The copy was a UPS label for an item going to Boll and Branch. She told me that I probably will not get credit back because it was not re-boxed, which would probably cost me another 12.00. I had to send another item from Boll and Branch back in California and I sent it back exactly like I did, and did not have any problems. I just checked to make sure that the UPS tracking for the product from Boll and Branch and it did not go through until today. My whole experience literally made me shaken and want to throw up. The clerk was pleasant to others, but for some reason she was just awful to me. I am a Hispanic professional woman that has just retired. I wonder if that had anything to do with my transaction. The other clerk was very pleasant and kept looking over to her as she was working on my order. I typically do not ever write any type of review, but I am still shaking my head on how or why I was treated the way I was. I hope you can use this review for this particular clerk and let her know that it changed my whole mind on ever bringing my business to the store. I had to return a FedEx box as well up the street at Smart Printing Centers and it was a full 360 degrees difference. The clerk was cheerful, helpful and pleasant. What a difference. I will most likely using them for my shipping needs. It's unfortunate that as an owner/manager that you are showing your employees on how not to treat your customers. Three things that you have wrong in your synopsis. 1) The FedEx box never came into your establishment because I knew I had to take it up the street 2) The box did not contain hazardous materials. The box was the original box and there was nothing in there that was hazardous. 3) You still did not print my second page from my print job, which I paid for prior to arriving. It was 2:40 and it was the first time you checked the queue, your other employee stated as so. 4) You charge for boxes that are unnecessary for your own profit. I know now what 2 UPS offices I will not be visiting and or bringing my business to.

The guy was so nice. However they wanted $30 for a cardboard box! Dead serious! So wild!read more

Absolutely worthless. Do not use for passport services. Waste of time and very inaccurate…read moreinformation. Would rate less than one star if possible.

Worth the Wait It is…read morethat time of the year when packages get delivered by someone other than you. Yep, we are just days away from Christmas, but the days I am talking about are all the days of the year. It does not take a certified Expert Level Logistician such as myself to realize that different providers offer different levels of service and prices. While the USPS and UPS always come to mind, do you really want to take the time to check their prices and estimated delivery times when you do not have time to deliver them yourself? That's when I head to the UPS store. You are always offered their competitive prices and delivery times (along with tracking numbers) for each carrier so you can make an informed decision. Just because you know how, does not mean that it is worth your while to do it yourself! In the midst of the Holiday season you should expect to find serious lines no matter which carrier you use. At the UPS Store I have found the lines being shorter than the local Post Office, and prices / delivery schedules accurate. So it is kind of a no brainer for me. This week they even had special lines for approved returns (when you have been sent a prepaid label), so as to take the easiest first and cut down on waiting in line - sort of like the express lane at your local supermarket. It is nice when you see someone looking out for the little guy, and not just the big spender. But what about needing a notary, 100 holiday family newsletters printed, or something packed for shipment when you do not have an assortment of boxes or envelopes? For me, the UPS Store has always been there to back me up. Do I recommend the UPS Store? Whole heartedly! For price and service it is hard to go wrong.

The most affordable b&w printing. 5 cents per page and $1 per cut. 2,000 fliers made in 15 minutes…read more Wow. Other places (including a different UPS store location) would've cost me double or triple for self service. Instead, they did it all for me!

Worst service ever, postal workers are either high all the time or can't read numbers, either way…read morewe need new workers as we aren't receiving mail or packages and they dont care.

The staff here are just so rude and act lice you're bothering them. I brought up mail from my new…read moreplace from the past three owners and the older blonde lady working asked real snotty, "well who lives there then?" I went to tell her and she's like "never mind, write it down." So I did. I told her we had more mail that we needed to bring up because it's accumulated in the mailbox, very rudely again "Don't touch it! It's not yours so leave it, the post man will pick it up!" I told her we need room for stuff in our name to be able to fit in the box and the post man hasn't picked anything up after leaving notes that the mail isn't ours. She then just rolls her eyes and I just walk away. This is why the post office locations are dying out, due to rude staff who just don't care that you're trying to do the right thing.