Great service friendly family atmosphere Love this place…read more Great location, grab your mail and take a beach walk!

These people could not have been more helpful with my shipping project. They truly went above and…read morebeyond, saving me multiple trips around town by brainstorming creative solutions to every issue that came up. It felt like being in a small town and I was so beyond grateful. I can't recommend them enough.

Great local business. Great vibes. Donovan always goes above and beyond to make sure my shipments…read moremake it on time. Great employee, one of the main reasons I continue to come to this location.

Great to have a location to get office supplies. Also their shipping services at efficient and…read moregreat customer support. Also have had them do my passport photos and secratary services.

Holy Packaging Batman!…read more Just received a box of special salad dressing from a family member in Laguna, and let me tell you...it was packed like Fort Knox! She didn't want to package them herself...which I don't blame her, so requested that UPS take care of it. Omg! So many layers of bubble wrap, tape and more and more layers! It took me awhile to finally get to the bottles, but was worth every minute of it! The time and care the manager Greg R. and his team took to ensure these babies were going to be shipped and arrive in excellent condition was over-the-top! I've ordered this dressing from Amazon in the past, but the packaging didn't even come close and some bottles even arrived a little leaky. If you want something shipped with meticulous care, then this is your UPS Store! Thanks again to Greg and his team! Y'all ROCK!

Today 3/30/26 I dropped off two packages to be shipped for my cousins. Alan was the one who greeted…read moreme and helped me all the way through. I can't see well and I'm a perfectionist who wants to make sure everything is right and perfect and Alan had no complaints or rushed me as I pulled out my hone to double check that the address I was shipping to was correct. He let me know when the package would arrive and even highlighted my tracking number. He is a very wonderful employee and person and I hope that the UPS company knows how great he is while giving fantastic customer service. This UPS store I highly recommend because they are so helpful and really makes your life one step less stressful.

The staff is always very helpful and willing to help with difficult issues. Look forward to them…read morefor handling my mail

I have used them for years. Always great service…read more I use them for everything package or mail related.

Yelp removed my previous review. Not clear why. They removed another one of my reviews as well, for…read moreno reason. I went here last week expecting this to be a better option than the postal office. I was wrong. I walk in and the guy at the counter is helping the person in front of me. He then asks me what I need. I explain, "I have a QR code and need a package to mail my item in." He says, "grab the black bag." I don't see a black bag. Person in front of me turns around points to a floral print bag next to me. I get to counter and tell the guy again, "I have a QR code". He tries getting my information and then asks if the person behind me can cut in front of me, which was both odd and rude. She says, "that's okay". As he is taking my information I tell him a 3rd time that I have a QR code. He gets annoyed and says, "why didn't you tell me that?" I explain that I did. I almost walked out of the place. I won't return. You're better off going to the post office.

I love my local postal annex... They have always been so…read morehelpful and so gracious ... They are super fast, super efficient always greet you with a smile ... Best service , ever...

the owner Lisa is absolutely fantastic! she helped me out tremendously and I wish there were more…read morepeople like her in the world. I highly Recommend using the Mailroom for your business or shipping needs. It truly feels like a neighborhood shop where the people genuinely care about you. 10 out of 10. thank you Lisa! britt

Under new ownership and the staff are helpful and informative. Lots of cute cards inside and a…read morenotary if you need

Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

Yesterday I encountered the WORST customer service experience at A1 Mail in Mission Viejo. On…read moreWednesday I need to ship a very important item to my son who has moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A nice woman helped me and showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see item delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo and was showing "shipment information sent to Fedex" and "we''ll add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained what happened and the young man who answered the phone abruptly said "yes, it shipped" without even asking for any information from me. I asked him how he knew since he hadn't asked for a tracking number, my name or any details. He then told me that "Fedex picks everything up every day" and that it was gone. I asked him to at least take my tracking info and look up the item which he did (hesitantly). After seeing what I was seeing that the package had not moved, he explained that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not in a very snarky/sarcastic tone he said "if it hasn't been activitated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said describe the woman who helped you. I gave him some specifics and he said we have two women who work here that look like that. I could hear another worker in the background and I again asked to speak with her or a manager and he told me he was a manager and had been there longer than anyone. Since I could see he wasn't going to help me any further I decided to drive over to see if I could speak to someone who wanted to help me figure out what happened. When I got to the store I asked the man if I could speak to the woman (her name waqs Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could CLEARLY see that the item had never moved from A1 Mail. They were of absolutelty no help at all, so I went out to my car and did a customer service chat with Fedex customer support. They told me unequivacably that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex. They still argued with me that the item had shipped and that Fedex just had not updated their system. They said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called this time called Fedex and spoke with a representative and they too told me the item was never received and there was no way their system just wasn't showing an update. I received a call back from Diana shortly before they were closing for the evening and she said their "regular" Fedex driver did not come. Diana said I could call his supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and that I wanted a refund for my shipping fees ($22). She said she couldn't do that and I will have to come back in on Monday when the owner is there. This was a total inconvenience for my son who doesn't have his bank card. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service I paid for and 3) were completely rude and unapologetic about the fact that they lost my item. I have used A1 mail for over a decade but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.

My son and I went in to have a poster printed for his final project. Victor was amazing! Excellent…read morecustomer service. He was helpful, kind, and got it done fast!

I've had multiple frustrating experiences at this FedEx location, mainly due to the manager,…read moreVictor. Every time I come in with more than one box, he finds something to complain about. I was criticized for bringing multiple packages, then for reusing boxes--even though the logos were removed and the boxes were perfectly acceptable. On another visit, he insisted my Express shipment needed multiple copies of labels, which isn't required and has never been an issue at other FedEx locations. Instead of being helpful, he was condescending and unnecessarily argumentative. What bothered me most was his attitude. The way he spoke to me felt disrespectful and, honestly, came across as biased. Whether intentional or not, it made me uncomfortable and unwelcome as a customer.