First time here. Love that they are open until 5:30 pm. Are there any others that are open this…read morelate? If so, please feel free to message and let me know. I think the extra 30 minutes of service is a game changer when you're in a bind. Extremely impressed with their stock of materials -- from bags, boxes, shipping tape, bubble wrap, gift cards and greeting cards. It's truly a one-stop shop. The not so good parts are: tight parking and very slow service.

Due to being closer to Comic Quest at the time, I decided to go here to drop off a package. I…read moremostly selected this particular branch because I hadn't tried it before and I've encountered too many poor people at the Lake Forest branch. Getting into the parking lot was already inconvenient: one has to drive down a driveway and make a U-turn into the opposite side of the divider. There was ample parking, so that wasn't much of an issue. However, at the doorway, there was a solicitor selling flowers. They didn't advertise it to me, but I was mentally on guard while I was outside. I managed to get a receipt for my shipment but when I wanted to put it into the dropoff slot, the one for big boxes did not open. I was forced to shove it into the outgoing slot for small letters, which I have received conflicting information about what to do for parcels that don't count as letters but can fit in the slot: shove them into the letter slot or use the parcel drop locker. Luckily this branch had no such complaints in the form of signs on the wall. The solicitor didn't talk to me on the way out. I suppose that's one benefit of wearing clothes that make me look unapproachable even if the tradeoff is that cashiers treat me worse if I'm forced to use a human cashier to pay. The parking lot layout was linear so I drove to the "exit only" to go onto Valencia. There were some blue mailboxes at this exit. However, someone drove into the exit to go into the parking lot. If I had been dropping off something in the blue mailbox I would have gotten hit. My car hit the street on the way out. This matter dropped my perception of the establishment below my minimum for 3 stars, so I'm dropping it to 2. The existence of this location seems like a requirement for there to be a post office in the city at most. At least Lake Forest has two parcel drop boxes inside and their parking lot isn't so bad that I have to drop a level for it, even if I have to deal with violin-playing solicitors.

My passport renewal went well! It was fast and expedited very quickly. I was in and out as soon as…read morethey got my paperwork!

Well, for one thing, it's 1 PM in the afternoon, and the mailbox is completely full of letters!…read more It was supposed to have been emptied at 12 o'clock (the letterbox) - the one at the drive-through. There used to be two mailboxes! I had to mail an IRS payment today, so I wasn't happy being here to begin with, now I'm wondering whether or not I should have just walked into the post office and delivered it, but because of the apartment housing across the street sometimes the post office parking lot is full. This location used to be called the El Toro post office, but it is the city of Lake Forest now, name changed in I believe the 1980s? So now it's called the US post office only? Unfortunately, the next time that they'll be taking the mail out of the drive through mailbox will be at 5 PM. Hopefully the IRS will receive my letter and payment !

When we first moved to the area, there was a small post office in Aliso Viejo. It had the worst…read morehours possible and horrible customer service. When they closed that location down, we started coming to this location. The Laguna Niguel Post Office is so much better than the old Aliso location. The Laguna Niguel Post Office is located off of Alicia Parkway and Niguel Road. The parking lot is large, but can be crowded at times. Sometimes, people park against the gate due to a lack of parking spaces during busier times. The business itself is average in size. Sometimes the line extends past the P.O. boxes and it moves kind of slow. They typically have 2 people working at the front counter, but if the line is moving too slow, they'll bring out another representative to help speed things up. Customer service here is excellent! If the line slows down, the lady from the passport photo room will take customers into her office and assist them with their packages etc. They run a pretty tight ship here! I have been to several post offices in South OC and this one is my go-to location. They know all of their regular customers and it's refreshing to see that they remember your face when you come in. I've had plenty of great experiences here and I will continue to come to this location to mail packages etc.

I'm extremely disappointed with the customer service I received at this USPS location, specifically…read morefrom the supervisor on duty. I came in trying to locate a package that was dropped off at this location and never received by the carrier it was supposed to be handed off to. I had tracking proof showing the package was never scanned into the next carrier's system. Instead of even attempting to check the back or see if it may have been misplaced internally, I was immediately told that "UPS should have it" and that there was nothing they could do. As a business owner, I understand that mistakes and delays happen. But what was frustrating was the complete lack of effort or accountability. I wasn't expecting miracles; I was simply hoping someone would at least attempt to check or escalate the situation internally. The supervisor and another employee both seemed very nonchalant about the situation, even after I explained the urgency and showed proof that the package was never received by the next carrier. I left feeling completely dismissed rather than helped. I understand policies exist, but customer service still matters. A little effort, empathy, or willingness to investigate would have gone a long way.

I have frequented the Mission Viejo US Post Office and have been pleased with the customer service…read moreand professionalism exhibited by staff. The location is easily accessible and my local post office delivery person is also a valuable asset to our community and is highly skilled and personable. These folks that work for the USPS are all unsung heroes. Thank you!

I stopped by this location this afternoon to drop off a package -- a simple, routine errand that…read moreshould have taken five minutes. Instead, I left frustrated and frankly disappointed by the level of service I received. The associate at the counter, Karen, was cold and unwelcoming from the moment I walked up. There was no smile, no greeting, and no effort to make the interaction pleasant. But beyond her demeanor, what really got to me was the lack of basic guidance. She never told me where to write the delivery address on my package -- something that takes two seconds to communicate and is a fundamental part of the job. As a result, I had to redo the labeling entirely, wasting both my time and my packaging. What makes it worse is that this kind of mistake is completely avoidable. A simple heads-up -- "make sure to write the address here" -- would have saved the hassle. Instead, I was left to figure it out on my own and then correct it under her watch, which was both inconvenient and embarrassing. Good customer service doesn't require going above and beyond -- it just requires the basics: a courteous attitude and clear communication. Today, I got neither. I'll be looking for an alternative location or courier going forward. Life is too short to spend it dreading a simple post office run. I'd strongly encourage management to revisit customer service training here, because first impressions -- and last impressions -- matter. Not recommended.

In terms of customer service, this was one of the best USPSes I've been to. However, I am puzzled…read moreby how the line can be way out the door and they still only decide to open two reception desks. The clerks are doing what they can to keep the line open, asking mini services they can preform if there is a hold up with their current client. I have to say too that the public needs to be mindful of the people around them and should conduct all of their finished packaging and mail writing before entering the line... or at the very least before the service desk. If we all work together, we can make the service a lot faster and happier for everyone. Thank you.

Atrocious wait time and horrible parking situation makes this location one of the worst ones in my…read moreopinion. My car door got bashed by a Mercedes driving woman getting in and out the car. She didn't even stop and see if she caused any damages. She sped away. The parking lot has a lot of dead angles where people who shouldn't be driving come and go. Ahhh the beauty of Irvine shines through here quite brightly. It's not so much because of the poor service rendered by the actual postal workers that makes this location so terrible. It's the behaviors of the customers that causes a lot of delays and frustration. I am still experiencing secondhand embarrassment days later. Some are not the most prepared with their stuff before their turn. Like not having the address needed to send the package. As always, there's always someone who tries to haggle, complain about the prices, or try to get the whole transaction redone to switch to a cheaper no frills option. It's honestly astonishing to me how little concerns those expensive car driving people have for others once inside. Very low class and one of many reasons why I absolutely abhor Irvine area anything. Talking loudly on the phone and failing to realize it's their turn for example. Or trying to cut in line even though there's a long line of people. My goodness. I am just gonna stick with my neighborhood postal office. The amount of stress incurred by coming here is not worth it.

Easy and quick for fingerprints! Highly recommend for anyone who needs a quick serviceread more

They are not as experience as they tell you over a call. As a company advertising as one the…read moreleading passport photo requirement, we ended up in LA with wrong photos for our EU passport. We paid for 2 sets of photos for almost $60 that had to be tossed out.

What a fantastic store in a convenient location. I always pick up my Amazon shipments and special…read moreorder UPS shipped items as well as utilize their shipping services. I received a notice that a package was delivered to the access point location and when I went to pick it up it was not delivered as per the notification. Roger and Carlos were amazing in trying to track the item down and I even filed a claim with UPS for a lost package. Roger and Carlos did not give up as they kept searching and today I recieved a call stating the package had mysteriously arrived. When I spoke to Roger we had to laugh about the multiple stickers on the package showing delivery on the 26th then pick up, send back and then received. It was like cat and mouse with this package, something out of the twilight zone lol. Roger and Carlos definently went above and beyond with the calls I received updating me on progress and the mystery of the disappearing and reappearing package. Amazing customer service and a solid location for all of your shipping and receiving needs. Highly recommended

Update Today I visited to return an Amazon package and met…read moreHuy who is the owner. He was incredibly nice. Upon walking in he greeted me and said, "Amazon return", and smiled to me. He was very warm and welcoming and had no problem assisting with my return. I am happy to report such great service and a desire to return again and support Huy.

Yelp removed my previous review. Not clear why. They removed another one of my reviews as well, for…read moreno reason. I went here last week expecting this to be a better option than the postal office. I was wrong. I walk in and the guy at the counter is helping the person in front of me. He then asks me what I need. I explain, "I have a QR code and need a package to mail my item in." He says, "grab the black bag." I don't see a black bag. Person in front of me turns around points to a floral print bag next to me. I get to counter and tell the guy again, "I have a QR code". He tries getting my information and then asks if the person behind me can cut in front of me, which was both odd and rude. She says, "that's okay". As he is taking my information I tell him a 3rd time that I have a QR code. He gets annoyed and says, "why didn't you tell me that?" I explain that I did. I almost walked out of the place. I won't return. You're better off going to the post office.

I love my local postal annex... They have always been so…read morehelpful and so gracious ... They are super fast, super efficient always greet you with a smile ... Best service , ever...

I am so happy with this ups store. I love coming here…read more The staff is so kind and amazing. Always helping me with random projects and anything I need Just today, Jacob, John and lily stayed late to help me with a gift for my girlfriend and I really appreciate their hard work. Also, Gabe and Bobby have been been great employees and always go above and beyond when I'm There.

I came to drop off some packages and the gentlemen who helped me were very efficient, kind, and…read morehelpful. It was my first time here and I enjoyed my experience very much. If I am ever in the area and needing shipping services, I feel comfortable returning to this location.

I needed to return an item to SHEIN. The box was torn and I assumed I'd need another one. My first…read morestop was our local post office and they were less than helpful. So I took my package to our local UPS store. The woman who helped me was a packing savant. Absolutely brilliant. She said I could leave my package there and the postal driver would pick it up. The customer service was above and beyond.

The're very efficient; the drivers r pleasant. They always place the product in the appropriate…read moreplace. Nothing to jump & down about.