Due to being closer to Comic Quest at the time, I decided to go here to drop off a package. I…read moremostly selected this particular branch because I hadn't tried it before and I've encountered too many poor people at the Lake Forest branch. Getting into the parking lot was already inconvenient: one has to drive down a driveway and make a U-turn into the opposite side of the divider. There was ample parking, so that wasn't much of an issue. However, at the doorway, there was a solicitor selling flowers. They didn't advertise it to me, but I was mentally on guard while I was outside. I managed to get a receipt for my shipment but when I wanted to put it into the dropoff slot, the one for big boxes did not open. I was forced to shove it into the outgoing slot for small letters, which I have received conflicting information about what to do for parcels that don't count as letters but can fit in the slot: shove them into the letter slot or use the parcel drop locker. Luckily this branch had no such complaints in the form of signs on the wall. The solicitor didn't talk to me on the way out. I suppose that's one benefit of wearing clothes that make me look unapproachable even if the tradeoff is that cashiers treat me worse if I'm forced to use a human cashier to pay. The parking lot layout was linear so I drove to the "exit only" to go onto Valencia. There were some blue mailboxes at this exit. However, someone drove into the exit to go into the parking lot. If I had been dropping off something in the blue mailbox I would have gotten hit. My car hit the street on the way out. This matter dropped my perception of the establishment below my minimum for 3 stars, so I'm dropping it to 2. The existence of this location seems like a requirement for there to be a post office in the city at most. At least Lake Forest has two parcel drop boxes inside and their parking lot isn't so bad that I have to drop a level for it, even if I have to deal with violin-playing solicitors.

First time here. Love that they are open until 5:30 pm. Are there any others that are open this…read morelate? If so, please feel free to message and let me know. I think the extra 30 minutes of service is a game changer when you're in a bind. Extremely impressed with their stock of materials -- from bags, boxes, shipping tape, bubble wrap, gift cards and greeting cards. It's truly a one-stop shop. The not so good parts are: tight parking and very slow service.

My passport renewal went well! It was fast and expedited very quickly. I was in and out as soon as…read morethey got my paperwork!

Well, for one thing, it's 1 PM in the afternoon, and the mailbox is completely full of letters!…read more It was supposed to have been emptied at 12 o'clock (the letterbox) - the one at the drive-through. There used to be two mailboxes! I had to mail an IRS payment today, so I wasn't happy being here to begin with, now I'm wondering whether or not I should have just walked into the post office and delivered it, but because of the apartment housing across the street sometimes the post office parking lot is full. This location used to be called the El Toro post office, but it is the city of Lake Forest now, name changed in I believe the 1980s? So now it's called the US post office only? Unfortunately, the next time that they'll be taking the mail out of the drive through mailbox will be at 5 PM. Hopefully the IRS will receive my letter and payment !

When we first moved to the area, there was a small post office in Aliso Viejo. It had the worst…read morehours possible and horrible customer service. When they closed that location down, we started coming to this location. The Laguna Niguel Post Office is so much better than the old Aliso location. The Laguna Niguel Post Office is located off of Alicia Parkway and Niguel Road. The parking lot is large, but can be crowded at times. Sometimes, people park against the gate due to a lack of parking spaces during busier times. The business itself is average in size. Sometimes the line extends past the P.O. boxes and it moves kind of slow. They typically have 2 people working at the front counter, but if the line is moving too slow, they'll bring out another representative to help speed things up. Customer service here is excellent! If the line slows down, the lady from the passport photo room will take customers into her office and assist them with their packages etc. They run a pretty tight ship here! I have been to several post offices in South OC and this one is my go-to location. They know all of their regular customers and it's refreshing to see that they remember your face when you come in. I've had plenty of great experiences here and I will continue to come to this location to mail packages etc.

This is the only USPS that I've actually seen 3-4 associates working in the front, which suggests…read morethat they are actually relatively busy and need enough staff to handle the customers that do come through the front door. Although the front was well staffed, it still took about 10 minutes until I was able to receive service. However, the service was good and the associate did not have any issues with my oddly sized package (nearly the size of a large poster that could not be bent) and weighed my package and provided a receipt without any additional questions. Overall, it seems this location is able to handle the traffic, it was a relatively steady line of people visiting on a weekday late afternoon, and would probably return if I had USPS related items to address.

I have frequented the Mission Viejo US Post Office and have been pleased with the customer service…read moreand professionalism exhibited by staff. The location is easily accessible and my local post office delivery person is also a valuable asset to our community and is highly skilled and personable. These folks that work for the USPS are all unsung heroes. Thank you!

I had a fantastic experience at the USPS off of Marguerite parkway. Thanks to Rothy and her…read morekindness she made my trip to the post office fast and easy.

The service was very good. I had a lot of packages to be weighed and labeled and she was very…read morepatient with me. Plenty of parking compared to other post offices. When I had to come in and pick up our mail because our large mail unit was broken, they were efficient in retrieving or mail. They explained the timing of the repair and what to expect.

In terms of customer service, this was one of the best USPSes I've been to. However, I am puzzled…read moreby how the line can be way out the door and they still only decide to open two reception desks. The clerks are doing what they can to keep the line open, asking mini services they can preform if there is a hold up with their current client. I have to say too that the public needs to be mindful of the people around them and should conduct all of their finished packaging and mail writing before entering the line... or at the very least before the service desk. If we all work together, we can make the service a lot faster and happier for everyone. Thank you.

I went here for finger printing for my Real Estate license renewal and received excellent service…read moreby the owner. I'm so glad they were there to help when I was in a pinch for time!

You will receive expert and sincere service here! Needed to send a very important legal document…read morequickly and found here. The woman helping me couldn't have been more kind and efficient. I will drive farther to frequent this establishment because of her kind professionalism. Additionally, it's a full service location with PO Boxes for rent, a cute area for last minute gifts or cards and of course packing/shipping/mail. Don't hesitate to use this business for your mailing/faxing needs!

Stopped by today to pick up an access point delivery and Roger was extremely helpful and is always…read morea pleasure to deal with. Roger provides stellar customer service and the store provides shipping, recieving and notary services plus they are also an Amazon hub. Carlos is also quite efficient helping out Roger and customers in providing quality customer service. Nice and convenient location. Highly recommended

ZERO STARS! Brought in a package that barely needed tape, one strip down the length and a couple…read moreacross. The employee at the counter, Ben, insisted it needed way more and charged me $2 before he'd accept it. I pushed back, he insisted otherwise, so I paid just to see. He taped it exactly how I said in the first place. One strip, a couple across. Nothing more. That's not a judgment call, that's a manufactured charge for work that never happened, and he got caught doing it right in front of me. I don't care about the $2. I care that this location is comfortable lying to customers to pad a charge. Avoid this counter if you want honest service.

The owner knows exactly what he is doing. He did my Passport photos and much more. He is trusted…read moreand reliable. Thank you brother. 5 stars.

Yelp removed my previous review. Not clear why. They removed another one of my reviews as well, for…read moreno reason. I went here last week expecting this to be a better option than the postal office. I was wrong. I walk in and the guy at the counter is helping the person in front of me. He then asks me what I need. I explain, "I have a QR code and need a package to mail my item in." He says, "grab the black bag." I don't see a black bag. Person in front of me turns around points to a floral print bag next to me. I get to counter and tell the guy again, "I have a QR code". He tries getting my information and then asks if the person behind me can cut in front of me, which was both odd and rude. She says, "that's okay". As he is taking my information I tell him a 3rd time that I have a QR code. He gets annoyed and says, "why didn't you tell me that?" I explain that I did. I almost walked out of the place. I won't return. You're better off going to the post office.

I am so happy with this ups store. I love coming here…read more The staff is so kind and amazing. Always helping me with random projects and anything I need Just today, Jacob, John and lily stayed late to help me with a gift for my girlfriend and I really appreciate their hard work. Also, Gabe and Bobby have been been great employees and always go above and beyond when I'm There.

Love this store! The consideration and friendliness all of the staff is amazing. We called the…read morestore close to closing on a Friday, and they went above and beyond to help us get a very important medical package out - The driver with the rad hair gets the MVP!! Thank you x10000 UPS La Paz :)

Prompt efficient service. With all the online shopping nowadays, I am very happy to have this store…read morein my neighborhood, close to Laguna Woods.

The're very efficient; the drivers r pleasant. They always place the product in the appropriate…read moreplace. Nothing to jump & down about.