Quick, fast and friendly and conveniently located by my work!…read more Not only do they mail things they also have cute gifts and things!

I love the Mail Room so much. Everyone there is genuinely so nice and incredibly helpful--it always…read morefeels welcoming the second you walk in. They also have the best Jellycat selection I've ever seen, and what I really appreciate is that their prices are fair and not ridiculously overpriced like so many other places. It was always my go-to spot to find the perfect Jellycat, and I'm honestly really sad I don't live close anymore. Such a special place with great people and great vibes.

Great service! I was originally across the street at DHL to drop off a return and needed a bag to…read morepackage it in but the said they didn't sell any? When I arrived at The Shipping Center the man working the front was very kind and efficient, he found a box large enough for my return and even cut it to size so that it fit perfectly and wouldn't move around during transit.

Usually, I don't write reviews, but these guys deserve it! They provided excellent service with a…read morevery personalized approach. They helped me find the most suitable option and rates for the package I needed to ship. I definitely recommend them!

My neighborhood go to! Always so helpful and never once had…read morea package go missing or damaged using them. They always have the cutest trinkets and last minute add on in the shop aswell. I must say these people deserve millions, there isn't a single visit I make here without witnessing an ungrateful neighbor treating the staff poorly. I will however say the staff handle all the "better than thou" attitudes so professionally proving they are indeed better than all the mean soccer moms in eternal rushes. So please everyone be more kind! Or take it out on your sugardaddys at home. Leave the hard working crew alone.

Joseph and his crew are top notch. Friendly and professional…read more The store is always clean and well staffed. Could not be more impressed and satisfied with Newport Beach mailboxes & more

Originally came across this mailbox service location when I came by with friends who live in the…read morearea it was their referral. Now, I visit for mail service when I visit this area to stay on "staycation" and need to ship out special gifts. It is very convenient. There is a great gift shop also just a couple doors down (also a cute book store across the street) so it's a great neighborhood to find wonderful gifts and easily package them and ship them Their staff are amazing! Always helpful and they truly go above and beyond. So welcoming and friendly with any mail service or packaging help I've needed. Thank you to their wonderful staff.

I've been a customer for 20 years, and I couldn't be happier with their service. They've handled…read moreall of my business correspondence over the years, and every interaction has been a pleasure. Whenever I need assistance, they're always friendly, responsive, and genuinely happy to help. I highly recommend them!

Young was incredibly helpful, sweet, and kind to me! She saved me a massive amount of money after I…read morehad already left the store after catching a payment issue on her own! They don't make honest and understanding people like her anymore.

I called to get my PO box number that I close and she couldn't even give me my PO box number cuz…read moreshe said it was closed so I have a hip problem today and it's hurting and it hurt me to walk around my apartment and get the information which she could have just told me easily over the phone. I also told her I was moving out before I was paid up till and she made me give the key back. And I was still paid up for the end of the month I would not recommend this place at all

Nicole at the UPS counter inside Staples on S. Bristol is the friendliest, most cheerful and…read morehelpful person I have ever met in her industry. She wasn't able to help me with my USPS stuff (gotta go to the post office), but she took the time to ask what I needed, and recommended several options nearby. I haven't experienced real customer service in a while. I would hire this woman!

I waited until my final day of mailbox service to post this review because I was genuinely…read moreconcerned that raising additional concerns beforehand could negatively affect my ability to access my mail. After more than 10 years as a customer, my mailbox was terminated within hours of sending a professional email simply asking what was going on, how long I should reasonably wait, & trying to understand why employees repeatedly failed to open during posted business hours. During an in person discussion the following day, before hearing my explanation, the owner immediately asked me to hand over my phone, which I declined because it is my personal property. I was not rude. I was trying to access a service I pay for. The timing of that decision speaks for itself. Ironically, the employee later apologized & said he would speak with the owner on my behalf. I have been a mailbox customer for over a decade. Under prior ownership, service was reliable & professional. Since the ownership change, there has been a decline in consistency, communication, professionalism & frequent staff turnover. I gradually found myself coming in less often, grabbing my mail & leaving quickly to avoid unnecessary interaction. Here is my experience: April 14 Arrived at approximately 9:00 AM, their posted opening time. The employee did not arrive until around 9:20 to 9:25 AM. I gave grace. He said he had been involved in an altercation before arriving. April 18 Arrived at opening. Gates were still down. No staff present & customers were waiting. I had to get to work, so I left. Unable to access my mailbox again. April 20 Called to confirm that someone would be present at 9:00 AM the following morning. I was told yes. April 21 Arrived at 9:00 AM, the posted opening time, & waited until 9:45 AM. No one ever showed up. During that time, I watched multiple customers come to the door only to find the business closed. I called & emailed because I needed access to my packages & had planned my morning around their posted hours before work. I was trying to find out how long to wait. The initial email response I received that morning was apologetic. Later that same day, without any further communication from me, the tone shifted completely & I was told to come pick up my mail because my mailbox service was being terminated. April 22 I returned to speak with the owner in person. I approached calmly at 9:00 AM & asked if she had a moment because I wanted to discuss her email from the night before informing me that my mailbox would be closed. I explained that I felt it was unfair because I had simply pointed out that employees were not there & was trying to understand how long I should wait after waiting 45 minutes the day before. Before I could fully explain the situation, the first thing she said was, "Give me your phone." I declined because it is my personal property. During the conversation, I was repeatedly interrupted & not allowed to fully speak. I attempted to provide proof that the employee was not there, but she refused to hear it & continued cutting me off. I was told they can open & close whenever they want, families have emergencies & things happen, I should just keep coming back to check whether they were open, & that I was "harassing employees" for trying to confirm whether someone would be there. For clarity, I have never had any direct exchange with the employee she referenced, nor have I engaged in behavior that could reasonably be considered harassment. My communication was limited to calling & emailing because I did not want to continue waiting outside a closed business without knowing if anyone was coming. When I asked how I should have handled it differently, I was told to keep coming back & check whether they were open. As a paying mailbox customer, that is not a reasonable expectation. Customers rely on posted hours to access their mail. Repeatedly being unable to do so raises serious concerns about reliability & whether the service being provided aligns with what is being advertised. After over 10 years as a customer, I was given a limited period to retrieve & transfer my mail despite being in the middle of a move, receiving packages, traveling & not realistically being able to change all of my mailing information within 30 days. I explained my circumstances & after a long conversation was given 60 days instead. There was also a prior issue in 2024 where my mailbox access was restricted over a late payment. I resolved that payment immediately once I became aware of it, but the handling of that situation also felt unfair. Taken together, these incidents left me feeling that mailbox access can be restricted or terminated very quickly if concerns are raised. This reflects a pattern of unreliable access, inconsistent communication & dismissive handling of customer concerns. If you need dependable access to your mail, especially for anything time sensitive, I would strongly reconsider using this location.

Came to HB Ship & Mail to notarize some documents, and the experience was so quick and easy! We…read morewere in and out in no time, and the lady assisting us was super nice. Highly recommend for fast service!

I used to love the post office but I will never again mail something important. They have managed…read moreTo lose 3 very important pieces of mail. They were never returned to me either and yes they had a very clear return address. Now I have another piece I paid $10 to track. It was supposed to be delivered in two days from San Juan capo to fountain valley. It is now 9 days later and it is in Atlanta. Never never again.

I brought the notification about my package , the guy in the front said it's not there and took my…read morenotification note , then I tried to redeliver the package they said they can't and now they emailed me that noone picked up the the package and it has to go back over seas . Horrible service !