Horrible experience. I tried to mail something that should cost $8 and was told it would be $18…read more When I asked why, the serviceperson told me they 'had a 30% markup.' I pointed out that it was more than a 100% markup and asked what I was missing. She told me that's just how it was and if I liked USPS so much to go there. So I did. My money and I will never darken this doorway again.

I caution anyone from using the Monroe Parkway Postal Annex if they wish to send packages by DHL…read more Here is my recent experience: On 7 February 2025, I asked this branch of Postal Annex to help me send a 0.55 pound package to Indonesia. I asked them if they charged the same rates as DHL. They said their rates were in the same range as DHL, and they gave me a twenty dollar discount to sweeten the deal. In the end, after the twenty dollar discount, I was charged $163.41 to send the package to Indonesia. Out of curiosity, I decided to go directly through DHL the next time. On 7 April 2025 (exactly two months later) I went to an actual DHL outlet on Scholls Ferry Road and asked them to send a package with the same contents, the same weight (0.55 pounds) to the same street in Indonesia. DHL charged me only $74.52. In other words, sending a DHL package through the Monroe Parkway branch of Postal Annex cost me more than twice as much as sending precisely the same package (same contents, same weight, same destination) through DHL itself. I hope others will learn from my experience and not allow themselves to be overcharged by this branch of Postal Annex. I verify that the statement above is true and correct and have retained receipts as evidence.

Completely sullen and humorless woman at service counter..she couldn't have been more disinterested…read morein dealing with a fellow human.

The worst post office I know of. I try to go to any other. Even now, - yesterday one of their…read morepostal carriers logged a package as us not being home. I was home and their attempt to deliver it can be summed up in them walking onto my porch, tapping the wall with my package (not the doorbell), and then turning and leaving within 3 seconds. I called for assistance or to file a complaint and they gave me the local number to this post office - told me to ask for the delivery supervisor and report it directly to them and request an urgent delivery. I called, repeatedly- the phone just rings and rings and then gets disconnected. Par for the course with this place. Zero integrity or customer service. The USPS should shut this one down and fire them all, I've seen zero redeeming moments about it. I'll continue to utilize other post offices as much as possible. Here's their number if you want to see if they've improved at all: 503.654.1643 Delivery Supervisor

Why does everything take so long? One person working the counter. No one answering the pickup…read morewindow. There was a chair by it so that earns the extra star. But it's middle of the day on a Monday and not lunchtime! You wonder why people hate the post office? I'd imagine they make more than $40/hr. and cannot even perform at a minimum wage speed. "Go ahead and take your 3 hour break, Violet."

I wouldn't send anything of value through the us post office. I recently had my birthday card open…read morestolen from and re taped. Point is it was a us postal service employee. Don't trust this place what so ever. They let the employees go through your mail and Rob what they want.

I come to this Post office every couple weeks to get mail. It's a good thing that I'm semi retired…read more The hours are M-F 8:30-5. It would be hard to come here if I had a regular job. I do like the surrounding area.

I've never had a bad experience here. The clerks are friendly and good at explaining the different…read moreshipping options. I like how all the available stamps are displayed on the wall so you can look at them while you are in line. There's a great variety of forever stamp options. If you want a particular stamp or a lot of stamps, it may be worth ordering online. I tried to get 200 postcard stamps and they had 110. What I appreciated however is that the woman helping me sold me every postcard stamp they had and recommended two other locations for finding the remaining stamps I needed. Once when I wanted a certain type of stamp, they sold me their last one that was in the display case instead of saying "we don't have that". I thought that was cool of them to do. I wish they were open longer and had a 24/7 postage kiosk but overall this is a good post office.

I don't have a lot of things I ship, so it has been awhile since I visited PostalAnnex. It was…read morereally enjoyable to be greeted with such a friendly welcome. My things required their packing expertise and we discussed best lower cost option. It was a good collaboration and I received both an email and voicemail indicating that Scotty was able to get it done at the targeted price. Great people and service. I may just drop in simply say "Hi" next time I am in the neighborhood. ;-) Definitely my "go to" shipping business. Oh! And the parking in the back north side of building is great. Thank you PostalAnnex Hawthorne PDX.

Great customer service!!! Very helpful with scanning documents and helping with digitization.read more

I've been coming here for years for all of my shipping needs + Amazon returns. They're always very…read morehelpful and friendly. I always get greeted when I arrive, which is so nice. They do a great job of giving the best options for shipping things. I also think the self serve Amazon return station is so convenient! Jason helped me on my visit today and he was SO friendly!

Entire point of preprinting labels is to not have to stand in line. When I bring something in to…read moredrop off and don't need a receipt...I don't need to be hassled either. If employees can't handle stress, maybe they should move on. This should be a very simple experience, yet I'm met with grief daily.

Clean store, useful services (including document shredding), and the staff is always friendly.read more

$2.99 to tape a box?????? Come on!!!! Went to the one down the street... great people and customer…read moreservice was on point. Skip this one and go to the Lake Oswego one to return Amazon. They will treat you so much better than the one in West Linn.

I stopped by today to print menus for my restaurant, and the experience was amazing. Everyone in…read morethe store--especially the manager--was incredibly kind and helpful throughout the whole process. I've done this at several FedEx locations before, and not all of them are this friendly or supportive. I truly appreciate the great service they provided. I'll definitely be coming back!

I dropped a prelabeled package off here today. The store was clean and set up with easy access to…read morewhatever you may need. The worker greeted me when I walked in and offered help. When I gave them the item to ship they asked if I needed a receipt and sent me on my way. Overall a very good experience.

This has become our "home" UPS store. The team here has been great and the service level continues…read moreto increase as they have gotten to know my husband and I. They are friendly, helpful and welcoming. The location is convenient as we also work out next door at "The Trainers Club." We use this location both for deliveries as well as shipping. I will continue to use this location.

Super efficient and helpful. Even with a post-Christmas return line they were friendly and seemed…read moreunstressed.