I came here a few months back and I was super happy about it! They take Amazon returns which is so…read moreconvenient since you can park right there. They were so fast and friendly. Then I went through the absolute zoo , trying to do a return last week. I looked at their google hours... I was running errands and since google said they were open till 10pm and I was starting my errands at 5pm, I had plenty of time. I headed over just after 6pm and was very confused to see their gate locked up inside and a dark building. I looked at the hours on the door saying they closed at 6pm. So I pulled up the Google hours again which were now different than they were earlier the same day. Though they were now showing them supposedly open until 7pm. It was currently 615pm. I submitted to have the hours corrected, but why am I doing this? Shouldn't the business have their correct hours listed online? I canceled the return while sitting in their parking lot so I could go over to another location and do the return as I had the items sitting next to me in the vehicle.

Do not ship using UPS. I paid $200 to ship to items from NY to Portland. I was shipping to a…read morehousebound person. I was told they would attempt delivery 3 times. They only tried once. I was told the driver decided to just bring it to the pick up center and left a note. It was not picked up in 7 days as the recipient was unable to leave the house and I had told him they try three times. It was then sent back to NY and I had to pay a second time to send it to my home in Idaho. DO NOT BELIEVE WHAT UPS TELLS YOU AND USE THEM AS A LAST RESORT. CUSTOMER SERVICE JERKED ME AROUND FOR HOURS AND SAID SORRY, NOTHING WE CAN DO. They are Liars and should not be able to get away with lying to people and let their drivers just decide to not do their due diligence.

Even though I was there 2 weeks before Christmas, and it seemed like everyone was there shipping…read morepresents, the line moved relatively fast. If you have a QR code for a return package, there is a self serve station. Unfortunately, it wouldn't accept my code so I had to move to the service attendant line, and everything there went smoothly. In addition to shipping, they will also pack your items. This is a full service FedX so you can print, fax, get passport photos, make copies, scan, etc. Located in strip mall with Freddie's and Trader Joe's, in back on other side. Parking spots right out front.

Worst fedex location we've ever been to. Dropped a package to be boxed up on Friday early…read moreafternoon. Package was to be put in 2 boxes for a flight. They said they couldn't get it done till Saturday ... fine ... $130 for 2 boxes. Show up Saturday, they had put all the items in one box that's now over the weight limit for flying. Terrible customer service. Way too long for boxing an item. Way too expensive. Horrible

I absolutely pestered Cheyanne (forgive me if I messed up the spelling, I didn't check your nametag…read morewhen I came in) with calls, and she was so kind and helpful every time. Made a very stressful day better. THANK YOU SO MUCH for being so sweet.

Wow talk about sticker shock! I went in to mail a letter certified or with tracking and they came…read moreup with some crazy prices!! I had a stamped envelope to mail, looking to add something to make sure the envelope arrived to its destination and I was quoted$75-98 dollars! Astronomical prices. I kindly asked for my letter back and will go to the post office on Monday.

I sent a package with a birthday gift that never reached its destination and was offered no…read morereimbursement for the package. When I returned later the employee said the manager would look into it and call me; never received a call. My partner went in to do an Amazon return on my behalf, told the employee that it was an Amazon return, showed them the shipping label, and was charged $115 for shipping. She had never done an Amazon return and didn't know any better. When I went in person to talk about these 2 issues they indirectly accused her of never showing the Amazon return label because they would have done it differently otherwise. Don't waste your time or money going here.

This place will always try to rip you off before selling you what you ask for. Example: my…read moredaughter brought in a Shipping package that was never opened. It was a soft plastic shipping package. All they had to do is put a new sticker over the existing sticker. Instead, they sold her a box for $10 and put the existing package inside of another one just so that they can charge an additional $10. They are so gross here. Then they told her it would cost $200 to mail when she asked to send it ground at the lowest possible cost. She had to completely talk them down so that she could send it for $30. Avoid this place at all costs.

Popped on to do a review as I wasn't sure I'd done one before and I'm sticking with my 5 stars…read more It's a busy Saturday; I came in for passport photos, someone else was there for something to do with fingerprints, there were lots of people there are doing Amazon returns, and, of course, lots of people trying to ship packages. Somehow he handles the stress, the lines, and all the people with good humor, patience, and efficiency. It's a great experience every time!

I needed some legal papers signed. He said " You stand over there! Wait for me" I waited while he…read moreserved 9!!!people when I interrupted and said it's my turn now. He came and had me log onto a iPad (could've done that in the 10 minutes I waited) came back and forth for the next 5 minutes. I was in the store over 30 minutes as he continued to serve others EXCEPT for those returning Amazon packages who had to do it themselves. My last Amazon package was never received. The man in the store is condescending to women. I won't go there again. I'll drive 5 more minutes away.

Great service and great customer friendliness. I always feel welcome and that I will get the…read moresupport I need.

I waited until the last minute to ship Christmas presents …read more.. After attempting to go to different Post Office locations with long lines out the door and no parking, I made a decision to drive by my local UPS store to assess the situation. They had parking which was my first green flag, and when I walked in, there was no line! I was in and out of there within 5 minutes and the price to ship UPS 2-3 days, was actually the same, if not a couple bucks cheaper than priority USPS! So happy I made the decision to come here.

Charge $1 just to drop off an already packaged and labeled USPS package. Not nice service, better…read moreoff driving somewhere else for mailing services.

I've been dropping off packages here for over a year and the young woman that was always there was…read moreSO nice. It was great being able to casually drop off packages in the bins, for free, nice and easy. Imagine my surprise when I stopped by last night to find a new employee, an older woman than the usual staff member, who was SO rude. Someone else mentioned it - yes, they now definitely charge $1 per USPS package, same as the Postal Annex (which is why I came here, to avoid that charge). I came in with around 10 small USPS packages, wanted to drop them off in the bin. The employee says "no you have to drop them off here, so that UPS knows to pick them up." Go up, tell her they're not UPS but USPS. She says "Oh, you really should have just come straight here, y'know. It's $1 per package." I said, "Sorry, I didn't know. Nevermind then." I don't know how long the old system was in place for, but if you're gonna change all the rules, please make some signage or something? Don't just yell at me and then scold me for doing the wrong procedure.

Best place for us ever. Got wonderful passport photos done there and have mailed letters and…read morepackages too. I have also succumbed to buying wonderful chocolates there for Valentines Day etc. Stop by and enjoy. Robert M.

In a world where everything is about speed, it's such a welcome sight to see people who are still…read morededicated to taking the time to help you with their expertise. I stopped by on a weekday morning with some fragile items. Shipping can be tricky because you don't always have standard mailing sizes at home, but the team here was so awesome in helping me measure, pack, and choose a shipping option that was economical and made sense. I'll admit that I like the USPS's pick up feature at my door, but this was well worth it! Great price and friendly people. Definitely recommend stopping by for all your shipping needs -- whether it be UPS, FedEx, USPS, DHL, etc. Oh and, if you're looking for stationary or small gifts they have those too! I also noticed they sell coffee :)

Truly, an incredible spirit experience. We showed up five minutes after they close with 20 packages…read moredriven over an hour away and Ashwin and his wife the manager, kindly open the store and allow us to stay there for an additional 30 minutes to return all of our packages so we did not have to drive back. I don't know why people say anything bad about this place. They are wonderful, kind and helpful. He actually did not even charge me the taping fee. He waived the label printing fee above and beyond kindness. good family.

Has this location been sold recently? All new people that are both rude and disorganized…read more Update: UPS store replied to this review and asked me to email them. Hilarious. I've seen who I presume is the new owner getting angry with two customers: telling them they are wrong, telling them their business isn't welcome, telling them they weren't responsible for lost packages. And you expect me to email you? To what end? So you can drop me as a customer too? Get out. Sell the company to somebody else. You've already burned so many bridges just days after taking over.

Chose based on convenience and location but unfortunately because of pricing didn't utilize one of…read moretheir many options but simply because of their customer service I had to write review!!! Highly recommended!!

I received EXCELLENT service today from Cooper. I needed a last-minute banner to welcome my…read morefather-in-law home after two weeks in the ICU. We just found out last night he was coming home today. I spoke with Cooper at about 8:15 a.m. and told him my time-crunch. He designed and printed the banner for me in less than an hour! Give Cooper a raise!