Service is amazing I believe it was Jazmine who helped me she was so helpful and took her time,…read moremade sure I got my triple a discount even though I always forget, it's a fair price to send something to my son overnight I always use them, I have used most of their services, sending packages, laminating important things, they even helped me figure out how and what I needed, if I can suggest something please ask them before just grabbing a package as they are very differently priced and I thought my husband was ripped off come to find out he bought the really expensive shipping box

I might start coming here just to hang out. These ladies are awesome! Outstanding service with a…read moresmile and totally unjustified and extraordinary patience with my bumbling efforts at a return. I'm returning today to send a package containing a very fragile birthday gift. I am confident it will be packed and handled with care. These people are experts at what they do, and super nice about it!

I don't have a lot of things I ship, so it has been awhile since I visited PostalAnnex. It was…read morereally enjoyable to be greeted with such a friendly welcome. My things required their packing expertise and we discussed best lower cost option. It was a good collaboration and I received both an email and voicemail indicating that Scotty was able to get it done at the targeted price. Great people and service. I may just drop in simply say "Hi" next time I am in the neighborhood. ;-) Definitely my "go to" shipping business. Oh! And the parking in the back north side of building is great. Thank you PostalAnnex Hawthorne PDX.

Great customer service!!! Very helpful with scanning documents and helping with digitization.read more

This has become our "home" UPS store. The team here has been great and the service level continues…read moreto increase as they have gotten to know my husband and I. They are friendly, helpful and welcoming. The location is convenient as we also work out next door at "The Trainers Club." We use this location both for deliveries as well as shipping. I will continue to use this location.

This UPS Store I can rely on for excellent service!…read more On busy days, they have their front door propped open, which is so considerate for customers carrying in large packages. Today, Caitlyn is super! She helped bring it this 30 pound box from my car! Other times I've had another staff member bring large heavy boxes from my car. If it's too heavy, I have it disassembled and brought the sub assemblies in, then a staff member helped me pack them in larger boxes and tape them up for shipping. Great place to do business.

I miss the Kinkos in FedEx. Just wanted a print out of May calendar for copies. Got a look like I…read moreasked for a parakeet and told to find one online and email it in. Simple on my laptop but I didn't bring it. Surprisingly difficult on my iPhone. What I sent didn't format well but he didn't care. There was only one other customer these 10 minutes. Anyway, I've gotten good service here before but today made me long for Kinkos.

Super happy with the customer service here, the Wi-Fi was a bit slow than I have normally…read moreexperienced, but the employees behind the desk were able to help me with everything I needed as I was printing photos. Thank you so much.

I went in with my income taxes all sealed up, return label, I needed to send them certified, return…read morereceipt. I've had so much trouble with the rudeness of this particular branch that I avoid going to the counter at all times. I only use the kiosk. There is a employee there named Paul who thinks he runs the place and is incredibly snotty, rude, condescending, and basically just a know at all. I've had encounters with him before. I made a complaint and talked to some gal at that Branch over the phone, and then I reached out to operations management which Jessica provided me with the email. After I told him my story he never ever ever responded. This is our postal service at work, you got to employee who most likely runs customers away, and an operations manager who doesn't return emails. This is why nobody wants to use USPS, they would rather use UPS and FedEx who are in my experience over the years the friendliest nicest people you could ever work with. Avoid LO.post office if you can

This was my first visit to the Lake Oswego Post Office…read more While there was a fairly long line when I entered, I was impressed with how quickly the team at the post office managed the line quickly, with a smile and expertise. My turn came quick and I was created with a smile and a very helpful individual. This may become my preferred post office going forward not only for the convenience of Location to home, but because of the service level, efficiency and smile!

**An update to my previous review. After doing everything…read morein my power to make sure delivery isn't by FedEx when I purchase items I had no choice. My package was reported as "out for delivery" on a truck yesterday. I waited all day. At the end of business they sent a message that it wouldn't be delivered till today. It is again "out for delivery" and says it will be delivered between 9-1pm. I tried calling, I tried writing to make sure it will be delivered otherwise I need to pick it up early tomorrow so I can travel with it. No resolution other than "wait and see if it's delivered". The ratings are for the service itself and it doesn't seem they've addressed it in any way. Have had zero issues with UPS, USPS and all other delivery services. Always issues with delayed deliveries from FedEx once the packages arrive at facility for delivery in Oregon.

Lazy drivers take packages to offices and not individual apartments as they are paid to do.read more

This is the best UPS Store on the Westside by far, and trust me, I've been to them all. This…read morelocation always has two employees working so there's never a long wait, they're fast and friendly.

This location the people are always so nice and helpful. It's a super convenient location as well…read more I reccommend!

Horrible experience. I tried to mail something that should cost $8 and was told it would be $18…read more When I asked why, the serviceperson told me they 'had a 30% markup.' I pointed out that it was more than a 100% markup and asked what I was missing. She told me that's just how it was and if I liked USPS so much to go there. So I did. My money and I will never darken this doorway again.

I caution anyone from using the Monroe Parkway Postal Annex if they wish to send packages by DHL…read more Here is my recent experience: On 7 February 2025, I asked this branch of Postal Annex to help me send a 0.55 pound package to Indonesia. I asked them if they charged the same rates as DHL. They said their rates were in the same range as DHL, and they gave me a twenty dollar discount to sweeten the deal. In the end, after the twenty dollar discount, I was charged $163.41 to send the package to Indonesia. Out of curiosity, I decided to go directly through DHL the next time. On 7 April 2025 (exactly two months later) I went to an actual DHL outlet on Scholls Ferry Road and asked them to send a package with the same contents, the same weight (0.55 pounds) to the same street in Indonesia. DHL charged me only $74.52. In other words, sending a DHL package through the Monroe Parkway branch of Postal Annex cost me more than twice as much as sending precisely the same package (same contents, same weight, same destination) through DHL itself. I hope others will learn from my experience and not allow themselves to be overcharged by this branch of Postal Annex. I verify that the statement above is true and correct and have retained receipts as evidence.

These guys work fast and are super friendly. Very convenient and reasonably priced option for a…read moresecondary mailbox. I really appreciate them.

I come here frequently to mail out packages, especially all my Amazon returns, and the manager is…read morealways very courteous, kind and super helpful. He never complains and always has a smile on his face, even when I bring in a stack of 10 packages that all need to go back at the same time. And on the rare occasion when I need to mail something that doesn't have a prepaid return label, he is quick to help me find the least expensive way to get it to its destination in the least amount of time. I highly recommend this location.

Sara was so helpful and friendly Great customer service!…read more I will be back for all my postal needs Thank you!

I come to Postal Connection frequently. I've dropped off packages for pickup, paid to ship…read morepackages, and utilized the notary services. I've always received excellent customer service.