Horrible experience. I tried to mail something that should cost $8 and was told it would be $18…read more When I asked why, the serviceperson told me they 'had a 30% markup.' I pointed out that it was more than a 100% markup and asked what I was missing. She told me that's just how it was and if I liked USPS so much to go there. So I did. My money and I will never darken this doorway again.

I caution anyone from using the Monroe Parkway Postal Annex if they wish to send packages by DHL…read more Here is my recent experience: On 7 February 2025, I asked this branch of Postal Annex to help me send a 0.55 pound package to Indonesia. I asked them if they charged the same rates as DHL. They said their rates were in the same range as DHL, and they gave me a twenty dollar discount to sweeten the deal. In the end, after the twenty dollar discount, I was charged $163.41 to send the package to Indonesia. Out of curiosity, I decided to go directly through DHL the next time. On 7 April 2025 (exactly two months later) I went to an actual DHL outlet on Scholls Ferry Road and asked them to send a package with the same contents, the same weight (0.55 pounds) to the same street in Indonesia. DHL charged me only $74.52. In other words, sending a DHL package through the Monroe Parkway branch of Postal Annex cost me more than twice as much as sending precisely the same package (same contents, same weight, same destination) through DHL itself. I hope others will learn from my experience and not allow themselves to be overcharged by this branch of Postal Annex. I verify that the statement above is true and correct and have retained receipts as evidence.

This has become our "home" UPS store. The team here has been great and the service level continues…read moreto increase as they have gotten to know my husband and I. They are friendly, helpful and welcoming. The location is convenient as we also work out next door at "The Trainers Club." We use this location both for deliveries as well as shipping. I will continue to use this location.

Super efficient and helpful. Even with a post-Christmas return line they were friendly and seemed…read moreunstressed.

Service is amazing I believe it was Jazmine who helped me she was so helpful and took her time,…read moremade sure I got my triple a discount even though I always forget, it's a fair price to send something to my son overnight I always use them, I have used most of their services, sending packages, laminating important things, they even helped me figure out how and what I needed, if I can suggest something please ask them before just grabbing a package as they are very differently priced and I thought my husband was ripped off come to find out he bought the really expensive shipping box

I might start coming here just to hang out. These ladies are awesome! Outstanding service with a…read moresmile and totally unjustified and extraordinary patience with my bumbling efforts at a return. I'm returning today to send a package containing a very fragile birthday gift. I am confident it will be packed and handled with care. These people are experts at what they do, and super nice about it!

Sara was so helpful and friendly Great customer service!…read more I will be back for all my postal needs Thank you!

I come to Postal Connection frequently. I've dropped off packages for pickup, paid to ship…read morepackages, and utilized the notary services. I've always received excellent customer service.

They are apparently closed! The windows are covered in black plastic, so this closure looks…read morepermanent!

I've utilized the services of Postal Plus a number of times over the years, and I've always had a…read moregreat experience. Specifically they've helped me twice with passport photos, which can be tricky and something I don't want to trifle with. They follow the requirements and I haven't had an issue with any photo being accepted. My most recent interaction with Postal Plus was shipping a package around the holidays. The US Postal Service line can always be arduous this time of the year, but for a few extra bucks more I was more than happy to have Postal Plus help me out. They offered me some options for shipping, including UPS and FedEx, and in the end found a great price that also worked with the shipping timeline I needed. The service has always been friendly and helpful too!

Clean store, useful services (including document shredding), and the staff is always friendly.read more

I received such great customer service last week at the Wesr Linn location. I was so stressed about…read moremy package arriving on time. Isaiah explained all my options and was so kind and helpful..

Every time I go in, they're super rude and act like they hate their job. Today was the last time…read moreI'll go in. Zero customer service.

cashier refused to do a 00 label on a certified letter that already had postage. Refused to do…read morecertified unless it all over again.

They've always been welcoming, friendly, reliable, & prompt to inform me when I've got a package…read morewaiting to be picked up. (Side note: if you enjoy cinnamon in your hot cocoa, you might like the Bigfoot chocolate bars they have for sale.)

Mail scans. Apparently not a thing. I have requested twice to have mail items scanned. After…read morewaiting a week for the first one, I had the mail picked up. They still list it as 'scan pending'. The second one has been a week and still no scan. I will be looking to move to another provider.