Every single of the reception workers are rude, always have an attitude and arguing with others…read more I've been here multiple times and every time without fail I see one of the ladies displaying attitude. This morning as an example: a gentleman was waiting in line and once he saw the receptionist lady open he went to her. She rudely tells him "I DIDN'T TELL YOU I WAS READY AND FOR YOU TO COME UP, GO BACK IN LINE". Mind you the lines here are pretty long and disorganized. TERRIBLE SERVICE. TERRIBLE QUALITY EMPLOYEES.

January 3, 2026 Was…read moreon line @ Gracie Post Office this morning. Got up to the window saw a sign "NO MONEY ORDERS" I asked the clerks she said they do not have Money orders. How does a post office have no money orders to sell to the public. This is a new one for me. Very poor management here shame.

This locations goes very smoothly although there are very long line…read more friendly services non judgmental vibe. I stop by again.

The worst experience I've ever had at a United States post office first off. I came in first thing…read morein the morning and they had just about no mailing equipment when I proceeded to ask if they had any envelopes in the back, the woman started screaming at me. How can a United States post office in New York City not be stocked in the morning and treat their customers in such terrible manner. Don't even bother going here because you won't be able to get what you need to done.

United States Post Office is the tops in my opinion. This branch has always been convenient for me…read morewhen I'm in the neighborhood. It's on York just south of 79th Street. When the Charles Schulz Peanuts collection came out I went to every nearby post office trying to get the stamps. Naturally my local post offices didn't have them. My daughter surprised me and ordered them online as a gift for my birthday or some occasion! I find the employees here to be more cooperative over the years since the postal service made it easier to review your experience. Just use the QR Code on the receipt and answer a few questions! Five Stars easily.

This place is an absolute nightmare. I just moved nearby, and the attendant in the first (leftmost)…read morebooth is just plain angry, abusive, and aggressive. I sat waiting for a label to generate for about 20 minutes- she seriously just yelled at EVERY SINGLE CUSTOMER coming through her line. Very argumentative, rude-- I cannot believe why she has not been fired. I have been here multiple times (unfortunately to her window), and would not return. I have been to the person on the other side (rightmost booth on long side), who is perfectly reasonable and none of the above. This aggressor sets the tone for the entire PO. After she rushed everyone through, yelling about it incessantly, she called her friend and talked about the cheesesteak she was about to eat for 10m. Also, I would like to note there is a difference between comprehensibly explaining something to someone, vs picking an argument and yelling at someone with negative assumptions. Another time it was almost (but NOT) closing time and right in front of me, another person locked the front door while I was inside the vestibule. I WAS STANDING RIGHT THERE. And even said this OUT LOUD! Seriously it makes no sense. It's as though they WANT to upset us for being customers who need postal service. It wasn't even closed yet, but afterwards she explained that she has to lock it, or people will keep entering. THAT IS WHAT OPEN HOURS ARE FOR.

Two people working. Everything takes long. If u need a job they're hiring clearly. Just sending a…read morepackage ready to go you're behind people who need step by step help.

Terrible customer service and mean attitudes from the workers at this post office. In addition,…read moretheir delivery is absolutely trash and they lie about re-delivery attempts to avoid going back to your address again.

They are horrible there they don't like helping customers, they lost my packages and they also…read moreredirect a package got me going back and fore, I'm a old woman THEY NEED TO FIRE ALL THESE BAD WORKERS! So going back there tomorrow i hate that place their holding a 4th package praying i get that one

Horrible customer service...No sense of urgency whatsoever even when the line is almost out the…read moredoor. No consideration for peoples time and patience. In my opinion they need to switch out staff that is working there.

Mildly disappointed that the UPS store was closed on Memorial Day I primarily use it for some…read moreAmazon returns. It's convenient and the staff are nice enough. I'm OCD enough to pack and mail everything else via the post office.

These are the two most horrible individuals that work at this store. Shame on them. They have a…read moredeal with Amazon and they make returning a package into a Misery. I hope the owner of this business is reading this review because you should fire both guys!! They are horrible - bad attitude, bad manners, not helpful in any way or gracious. These guys should be garbage collectors - not work on the front lines of a service business.

Slow staff, lazy, don't give eye contact as you ask questions pertaining to passport renewal…read more doing her own personal search through her handbag as she speaks to me. Completely incompetent, and useless. The other clerk is screaming for a something, incoherent. They are Americans and they abuse the English language. What a shame on the US Postal Service!

this place is horrible. Customers are ignored while waiting in line to get service with no one at…read morewindows. these people are getting paid right.

I had a very urgent package that was supposed to be delivered next-day with expedited shipping and…read moreinsurance. Due to an address issue, it never arrived as scheduled and was instead being sent back to the sender. I was told by multiple USPS representatives that there was nothing that could be done and that the package could not be intercepted.At that point, I was extremely stressed because the item was time-sensitive, and the sender was also unavailable until after spring break, which would have meant a significant delay. But Andy at the USPS on 30-11 21st went far above and beyond what anyone else was willing or able to do. He kept open communication with me and was able to track down the package all the way back at the original post office and arranged for it to be redirected back to me. By the next day at noon, I had it in my hands. What stood out most was that he did this with genuine kindness and initiative, not because he had to, but because he cared enough to help. It meant more than just getting a package on time--it restored my faith that there are still truly helpful and compassionate people out there. Thank you so much Andy!

Staff steals packages. Plain and simple. Stay far away as possible and keep your items saferead more

Hey Supervisor Judith -…read more I've called 718-349-4600 5x today, trying multiple extensions to no avail. What the actual heck is going on there? And who in gods name are you employing? One of your postmen decided to leave my entire building's mailboxes open. This is absolutely not okay. This happened last Friday, I noticed all mailboxes open around 8pm but who knows how long they were like this. Picture attached. I implore you to hire competent professionals, and at the very least, answer your phone. Unacceptable.

I've come here twice and have had such lovely experiences. I was helped by two different women and…read moreboth were so incredibly nice and helpful.

I've believed that I left a review in the past but now i see that I did not...... open till late !!…read moreAt 8pm. (I thought they close at 5pm. ) So you can go there for relaxing mood. Most of the post office close around 5pm. I was here after snow storm day and 2 windows were opened :) it was a big line but I was only on line about 10min. Put music on then waited.... It was pretty quick :) so, do not frustrated from the line. (Many ppl wrote it "LONG LINE") I also recommend to do the self checking. They have ground floor and upstairs. I took one star of the escalator was off. I go here time to time and sometimes one side to the up is on. so, if you don't like to use the stairs, avoid here. Convenient location 909 3rd ave / E55st.

The times I've come the line has moved quickly and efficiently. They were all courteous and didn't…read moreseem needlessly rude at all. Some customers were unpleasant and I did see them get the energy they deserved to put it nicely. It has nice artwork and sculptures around the building and they really put up quite a bit of decorations for Breast Cancer awareness month which I haven't seen any other places do. What is off putting is the smell. It always smells of homeless or has some horrible odor emitting from the place especially at the entrance and the first floor. I would definitely think that if I could smell it and other customers smell it then the custodial staff would also be able to smell it as well.