The government needs to shake up, revamp, and retrain the current personnel at the post office‼ One day it's just an ok experience the next day it's like the old days at the DMV. I've had 1 amazing agent and that's sad. The attitude feels like "THEM AGAINST US" WHY DOES THE POST OFFICE NEED THOSE PLASTIC BARRIERS TAKE THE BARRIERS DOWN hire and train new people to pretend they enjoy their job‼ I dread going into my post office. It's depressing‼ The fish always stinks from the head down. I don't think anybody who can make these decisions walks into these post offices or they're so used to this way of doing business that they can't be objective maybe you need to hire me‼ read more

This by far the worst postal service in Manhattan! They had two people working in the middle of the afternoon. Incredibly rude staff and could not be slower. They could not care less. No customer service at all! read more

Terrible customer service and mean attitudes from the workers at this post office. In addition, their delivery is absolutely trash and they lie about re-delivery attempts to avoid going back to your address again. read more

I would leave zero stars if I could. Man who claims to be the manager ('nobody oversees me. I'm the top person') became verbally violent when I called him on his abusive behavior. He ridiculed my disability. Refused service for my calling him rude. Became borderline physically abusive. He needs to be fired immediately for putting disabled customers at risk. read more

I mailed a package to be held at this location for pick up. Tracking showed that it was delivered to this branch. However, every time my daughter went to try and pick it up, she was told that they could not find it. They then told her to call USPS, which she did, and was told the same thing. I have done a search request and have tried to file a claim with no luck. I feel like there is no recourse or compensation with USPS. They make it impossible to find a package or get a refund. I do not understand how a package can show that it was delivered to this office, never picked up, but unable to located. Sounds like this location has some untrustworthy employees working here, not to mention the fact how impossible it is to get a refund. read more

I very rarely come to this USPS location and not because it is somewhat hidden but jist because I always forgot its there. Luckily, when I went it was not busy at all which was great but they were very slow with the two workers that were there. There was also a funky smell in this location. Where the rope is, it was a bit confusing where the line started. I will stick to going to the other USPS location in this area. read more

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I've never seen such bad customer service and inefficiency in my life. It's truly shocking. Customers are treated horribly here and made to wait huge amounts of time for no good reason. One cashier for the 50 person line (moving extremely slowly and chatting and wandering around), and 1 who was not trained and took 15 mins to help one man mail 1 package. And a manager pretending to push a cart around to not have to help the line. Just a total failure and lack of concern for people's time. The government needs to close or revamp this location with new staff--it's completely not acceptable. NOTE: If you had a bad experience too, your Yelp review is not going to help improve anything. INSTEAD do this... 1) Fill out the survey on your receipt, and/or email USPS on their web site and complain there. 2) If you believe the USPS location is engaging in unfair or deceptive business practices, file a complaint with the FTC at www.ftc.gov/complaint 3) Postal Regulatory Commission (PRC): Use the online form at www.prc.gov/contact to submit your complaint Article with more links: https://www.usa.gov/postal-service-complaints read more

Every time I come here to drop off packages to ship, it's a very smooth experience for me. This is my go to location! Staff are nice and helpful. read more

U.S. Post Office woohoo! This is my Yorkville Branch. It's like family. You never know when the employee will be crabby or not. Once I was hollered at for taking photos. Don't dare ask for a piece of tape for your package. Hey, sounds like family. I've been coming here and none other since I stopped working. I know what day and time of day is best. I'm absolutely prepared when I get to the cashier so I have as little problems as possible. I certainly can't go without this post office location. I'd have to walk over half a mile and I'm not a fan of that branch. My advice is plan ahead. I feel for anyone going there right now. I'm sure the employees are stressed to the limit! read more

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The people in here are generally very rude, despite my best efforts to be polite and friendly. I went in here with a package to mail Ground Advantage, a type of package which I mail probably once every 2 months and I know the general price range. The package I mailed is being paid for by a non-profit which I volunteer with so I am extra careful about how much it costs. The price quoted was about $15 dollars more than usual and so I politely mentioned that to the clerk. She said the package was more expensive due to the size of the package. I asked her what specific inch size deems it to be oversized and thus incurring an added charge (thinking I could repack it and bring it back). She didn't know (surprising since she works at the USPS, but okay....). Then I asked her what dimensions she had on my package, just to double check. This is a completely valid question considering it is my package and my money. One of her dimensions was off by an inch and I know this because this box has the dimensions written on it from the company that produced the box. When I questioned this and pointed out the dimensions written on the box, she repeated the dimensions she had and told me I could go to someone else and she "didn't have time for this". Does "this" = your JOB? I am in the post office, you are wearing a post office uniform, you are behind the counter and seem to be trying to ring me up and I assume you are being paid an hourly wage for "this" and have a pension coming paid for by United States citizens including me for "this", so as far as it seems, you are employee who is paid to do a JOB and that job is to ring up packages being mailed by United States citizens. So, YES, you actually do have time to do "this" and answer reasonable questions from people who are funding your JOB. When I left the counter, I was using the automated postal machine to mail a letter out of view and I could hear her and another miserable employee telling customers "she always comes in here with..." clearly speaking badly about me. I have never been rude to anyone here and this behavior is sad and unprofessional. It's pathetic that these employees take their own misery out on others who are simply trying to mail a package and have a nice day. I actually DID take the clerk's advice and went to the post office on 85th street and the price was exactly as I usually paid - STRANGE, RIGHT??? And BONUS - the man who helped me was actually polite! Not that hard to be nice! Clearly, my questions were not unfounded. It's no surprise the USPS is broke and UPS/FedEx are doing so much better. Providing good, friendly customer service never hurt anyone. read more

Really sad place that illustrates well the current state of the USPS. Filthy space, broken furniture, and surly staff. I ordered a package from the UK, which was shipped on a Monday, arrived in the US the Wednesday of the same week, and then spent 10 days being moved from this location to others. Stopped in here to find out what was going on. The USPS needs to be privatized and managed by UPS or FedEx. read more

This isn't my local post office - the one on 94th St and Columbus is populated by vicious angry trolls- but I'll make the journey to go here any day for my post office needs, as the staff are that nice, and the service is thorough and professional. Even if there's a line, it goes fast so don't let that discourage you! Why can't every post office be this clean, organized and managed by kind people?? Thankful it's not too far from me, because it's totally worth it. read more

The worst. They close at 558pm even though it says 6 on YELP. Huge lines. No air. Unhappy, grouchy employees. Only reason to go here is if you're desperate... read more

One of the things I love about New York City is that you are never too far from...well, anything. Case in point, after a trip to the nearby NYSC one day I was on my way to meet someone for dinner and suddenly this post office popped up in front of me. I just so happened to need a money order but I thought "Oh, it's 5:15PM, they won't be open..." but I checked anyway and lo and behold they were open til 6PM...on a Friday! Slightly amazed and happy I wandered in to get my money order. It may have been after 5PM, but it was hardly closing time at this post office. There were about ten other people in there with me doing various things. One was off to one side packing up items in free boxes, another was using one of the two stamp/self service machines by the door and yet another person was browsing the card/gift card/shipping supply shop (yes, you read that right). A few others were on line and I headed over. As I stood on line, I noticed that these folks are *really* patient. They answered customer questions slowly and clearly. One lady was helping a guy tape up boxes that clearly showed he had never packed a box in his life. There was no grumbling or attitude, the staff just did their job and pushed on forward. The bad side of this is that the line moved really slowly, but in all honesty, after a few checks of Facebook on my phone it was my turn so it was not a big deal. Check out was fast and efficient, and I noticed a bit past 5:30PM they closed up the card shop. I was really happy to find this location. read more

Going to this post office for years. Not the friendliest staff there, and get there early or lines are crazy at times. And what happened to the stamp machines? I just want to buy two fricken stamps - WTF! Kind of a sterile and drab looking place, but it serves it's purpose. No wonder you hear about so many employees "going postal' . read more

US Post Office - Post Offices Near Me - New York, New York

Absolutely awful experience with employees who don't know what to do and they're only hired because of the gvt's desire to place mouth breathers at the helms of efficiency. Machines don't work at the self-service checkout because they need a debit card not a credit card. That's not indicated. 40 minutes of a back-and-forth and I have an employee tell me that my package is 5x more expensive than the price the machine quoted because she can't properly express that I grabbed the wrong envelope in the heaping pile of a mess that is known as this post office. Manager won't manage because she's either swamped or simply likes to back her employees unprofessional attitude. We need more private institutions shipping things. This was an absolute disaster of an experience. Fun fact- the employee said I "flung a paper at her", a paper I didn't need, when in reality the paper flew from the three huge fans pointed at employees, not their customers. Makes you never want to ship anything in your life. read more

The rudest service imaginable. The machines were out of stamps as well as receipt paper and the employee did not care. The employee was chomping gum and seemed to possess the social graces of a 5 month old. Ridiculous that we are paying for this level of "service". read more

5 stars for Tiffany! She'e so helpful and friendly. I was in and out in a minute flat, something I didn't think was possible.

This place is miserable and I try to avoid it whenever possible. I can't think of an encounter I've had here with an employee working at the counter that hasn't been unpleasant, even just for buying stamps. They act as if they're annoyed to be there and they take this out on customers by treating them with disdain. I rarely get a "thank you" and in most cases you're not greeted and only spoken to when they have a question for you, and those are generally asked almost snarkily. I go out of my way to use UPS or other, more expensive options because I don't want to be treated badly. This place should either clean house and get new employees or just shut down. read more

-The only reason I'm giving this post office 2 stars is because it's the ONLY one close to me. Giving it 1 star would suggest I'd never return and that's not true. -Normally I don't review establishments like these (a post office?!) but I feel like it's necessary in this case. -This post office is the workplace of some very, very miserable people. WOE IS ME! Seriously. Never say good morning or afternoon; never flash a smile. -The black man at the back counter is disgustingly rude. It's like he doesn't live on this planet. He ignores you as he wanders aimlessly while you wait to pick up a package USPS claim they tried to drop-off but it's simply not true because you just happened to be home ALL day THAT day. Mofos. -Last time I was here to pick up a package I had to tell the freaking guy "HELLO! Who's working here?" and after making me wait another 3 minutes he reluctantly assisted me. Instead of being courteous and saying something along the lines of "Sorry for your wait! Here to pick up a package? I need your ID, please." He just rudely says "ID!" I seriously felt like jumping over the counter and body slamming him on the packages people are awaiting. -The black lady selling stamps at the front counter is the biggest bi*ch I've ever met. Funny I still call her a "lady" because she's quite the opposite. SERIOUSLY. She screams at everyone... if you come here in the morning chances are she's a great candidate to ruin your day. She made me LEAVE the PO to find change for a $20 because "she didn't have change." When I responded rudely she shouted "It's not my fault I don't have change!" Once again, I felt like jumping over the counter and body slamming her against the counter. This PO brings out the worst in me. Even doing vinyasa yoga won't help you reeeeelax in here."Hate" is a strong word but I HATE this place. I don't know how these people still have a job because they shouldn't. Strong words-- but true. read more

Worst attitude from the mostly-black female staff here in the history of bad post office experiences. They love to bark orders at people and demean them as much as possible. Never mind that checks leaving thru this post office NEVER get delivered and any Christmas cards you send will, in the vast majority of cases, never arrive. They are nasty, rude, and they steal from the customers. read more

Hands down the WORST establishment. Whenever we go in to drop off our pre-labeled packages the drop off bin is locked and the staff always have a terrible attitude and are very snappy. When we ask if they can unlock the bin or to let them know it is jammed (meaning they only have to accept the package, no actual hands on work for them) they snap at us "what do you want, get in line". When we say the packages are all labeled and just need to be accepted they get annoyed and snap "just give it to me". I can understand having a bad day, but EVERY time we go in to this post office its the same story, attitude and overall miserable atmosphere as the last time. Would be lovely if whoever were in charge decided on a major staff overhaul. read more

Deserves to go bankrupt. Filthy location, impossible self-service stations (mostly not set up or disabled), long lines, cranky workers. Just let the post office die already. Or figure out how to automate it. read more

These are the rudest, least helpful, laziest, most stereotypical+ people I have ever encountered. Anywhere. Trying to send a box to an APO (military) address in Afghanistan and they would not make eye contact or help me to find the right customs form. I know it's the end of your day, but I've been working all day too. You are a disgrace. read more

US Post Office - Post Offices Near Me - New York, New York

I really don't like to hand out negative reviews, but this post office is just, so unfriendly! I had an employee literally scream at me when I asked a question, was very unhelpful, and essentially I now go out of my way to Gracie station in order to not have to come here. 2 stars because not all the employees are unfriendly and I have mailed letters without issue. read more

I DREADDDDDD everytime I need to goto this USPS. I try to avoid it at all costs. The employees are absolutely MISERABLE, rude and u helpful. Before I picked a box to put my items in I asked them which box is appropriate for this shipping label everyone ignored me and just stared at me so I got in line I approached the woman at the desk and asked her again which box is appropriate for the shipping label she gave me a box from behind the counter and told me to get back online WTF. oh and also they will NEVER allow you to borrow their tape, scissors, or pen so always be prepared with packing tape in your pocket if you need to go to this horrendous post office. read more

The people who work in this post office are some of the most unpleasant people I have ever met. I recently said hello to one of them when I came up to her station after a long wait on line, and she did not respond at all, not even a grunt or a nod. This has happened more than once with this person, even when I add, "how are you?" All the workers here give you a hard time with just about any request you may have. Friendliness wouldn't matter if they were efficient, but there is always a line and the workers all move super slowly, so the line just gets longer and longer as the day wears on. Don't even think about coming here without a book or an electronic device to keep you busy while you wait... and wait... and wait. read more

US Post Office - Always a long line... - Post Offices Near Me - New York, New York

A pig in lipstick is still a pig. They insist customers use the kiosk, but the kiosk is a different "inventory" so when the kiosk screws up, they have an excuse not to service the customer. Best part of it is that the reciept, which cones out/prints (after your stamps are processed) states there are no refunds or exchanges. Hats off the the ones who are behind that. And a standing ovation to the management team who supposedly care for this location. Including the supervisor at Gracie Station. (You know who you are). Go FEDEX.... better service and it arrives on time. read more

They have an automated self service kiosk but it's behind locked doors - not sure how that helps those of us trying to mail stuff when the office is closed. Also, it opens at 9 am not 7:30. read more

um they're lucky they're getting 1 star! literally so unprofessional and slow! I came in today and waited in line for 30 minutes just for the lady to tell me my package was labeled incorrectly even tho i came in there with a different package the same way and they still shipped it! they need to do better asap read more

Lovely post office with a wonderful staff. Was helped by the best USPS employee ever who helped ship out my package.

Very very poor customer service. Angry staff here. I would stay away if humanly possible.

I have been to better usps stores but this store isn't as bad as others claim. I think the attitude of the customer and the employee will dictate how your experience will be. I only gave 3 stars because the office didn't turn on it's AC, the line for service wasn't obviously defined (should put a sign as a guide), one of the employees gave my boyfriend attitude when he wanted to ask a question but in contrast the cashier was nice, and answered all our questions, and was helpful. read more

So I've been coming here for years to pick up my packages today I come tired from a long day at work and this lady J B LEE was so rude and had the nastiest attitude and I can't believe her it's a shame this place has been going down especially after being in such a nice neighborhood read more

I can't even begin to describe the level of rudeness in that place. I'm from France and I'm not familiar with the requirements of US post office, cut me some slack you don't HAVE to be an ass about it!! read more

I give up. Now employees will not even respond to phrases like "Hi there" and "Can I get a delivery confirmation on that?" (My delightful staffer ignored the former and silently pushed a piece of paper toward me in response to the latter.) One customer just stood at the back counter yelling "Hello? Hello?" for about 5 minutes, but she was ignored until an annoyed-looking manager stomped back there and silenced her. I found myself wishing this branch had been put on the chopping block in the latest round of branch closings. Awful. read more

Open very early which is great if you have to work somewhere and you want to go there first very prompt service so I enjoyed my experience

Worst customer service ever, they basically shut you up when asking them a question, they basically insult you when you make a mistake on postage or any basic mailing question, package pick up Is the worst. Huge line starts at 9.00am and try walk by you like nothing is happening. Don't pay with a credit card you will get yelled at. Good luck read more

US Post Office - How surprising ! No one ! - Post Offices Near Me - New York, New York

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Update on the Post Office in zip code 10128: Third Avenue and 91st Street. It is shockingly worse if that is possible. Yesterday I went to mail a large envelope. By some luck I was the second person in line. Woman at the desk called me, so I went forward. In the meantime some guy from the back, inside the inner sanctum, came up behind her with a parcel. She took his item and then yelled, yes, yelled at me to get back into the line. It only got worse from there. I dealt with another clerk who was just as rude and even refused to look at me. Don't know what you can do about it, dear reader, except be prepared! read more

Absolutely the worst post office I've ever used. Staff is slow and rude. On my last visit, the clerk couldn't even read the postage on a stamp. I'd use the self-service kiosk instead, but it wasn't working. Staff doesn't seem to realize how lucky they are to still be employed as "public servants." They're the best argument for privatizing, to which I'm otherwise opposed. If you need a post office in this area, walk down to E. 85th St. I certainly will. read more