Terrible!! Because of them, I have an upset customer. With the promise that shipment goes out once a day it's so strange that mine was sitting in their office for three days before any movement! To make matters worse, instead of shipping it to the customer - they're shipping it back to me. I called yesterday and the woman who was supposed to "call me back" NEVER did. These ladies working here do not care about providing good customer service. TERRIBLE. I should've looked up their ratings here on Yelp before ever deciding to step foot here! read more

This is a horrible post office. They have the worst customer service. They need to replace their front line people. I received a notice from the this post office stating my letter was damaged. I went to try and retrieve the damaged letter and their response was its damaged so we don't have it. I avoid this place as much as possible and take my business to the Glendale post office despite it being out of my way. read more

I'm appalled at what just happened to my father at this place. He asks an employee if he can borrow a piece of tape and he's told to they can't let people borrow any and tells him to buy some. Fine, no problem. He gets in line and is ready to purchases the tape. As he's in line, another customer does the same exact thing, but guess what... he's not Hispanic like my dad and he lets him borrow the tape... WOW!!!! SERIOUSLY!!!! My dad shocked, glances at the man, shamed, and disgusted by the actions of one prejudiced person. Never really had issues with the customer service here, but when something like this happens, it just leaves a disgusting taste in your mouth. read more

Can't believe I'm writing a review on Yelp about a post office, but guess there's a first for everything. Worst customer service ever, the people at the help desk wouldn't even give me the time of day when I tried to explain my lost mail/moved address situation. The lady who's always working there, I believe goes by Linda, was the one who helped me both times I've visited, and gave a very clear impression that they didn't give much of a rat's a** working for the government postal service let alone doing their job. The second time I stopped by, I wanted to figure out why an expected package was marked as "undeliverable". She blankly stares at me after I finish explaining, then has the nerve to walk to the back to act as if she is checking for the package, and comes out to tell me there's "nothing she can do since it's marked undeliverable" and that it was sent back to the sender... The next day, I received the package in my mailbox (which was my graduation diploma, something I was waiting on for WEEKS in the mail..)!! Proving that she flat out LIED to me, for absolutely no reason besides the fact that she is lazy and literally does not care about her job priorities. They acted so careless and high on their little ego horses, it pissed me off enough to write this review right after leaving. It's a shame that a person like this will still be able to continue working here with their terrible attitude and lack of service, seeing that the Union will probably protect their employment. Worst experience and horrendous service-- Please hire employees who actually give a damn about something that most citizens use almost everyday (the mail). For good customer service at a USPS, I recommend the one on Figueroa and Ave 60. read more

This review is not toward the staff at this post office, it is about the after-hours boxes *outside* of the post office. I went to the post office this weekend to drop off some mail. It was sunday so I had to use the blue boxes. I don't know about y'all, but when I drop my mail in the box, I make sure it slides in and makes a "thud" sound (that's what she said!). Well, it didn't slide. And when I placed my hand on the lip of the box to figure out why, I felt a gooey gluey substance. I then went to the following two mail boxes and felt the same gluey gooey substance, from the lip to halfway down the mouth of the box. I ripped out some notebook paper and placed it over the gooey glue... I didn't want someone else to have to touch that s***t. Welp, Yelp? I was able to rescue one of my envelopes but the other had gone down the rabbit hole. When I got home, I immediately went online to file a complaint with the USPS. After further research I discovered this is an ONGOING problem at this post office. Go ahead and google MAIL THEFT EAGLE ROCK POST OFFICE. Read it/ watch the News 7 spot, and weep. read more

Is it me or does it feel like the customer service here is lacking a bit? Every time I go to this post office I feel like the staff are all in desperate need to go home. Maybe pick up kids or something?? I do get my mail needs met but this place could really use a smile now and then! read more

One of the rare occasions I'm writing a review and it's for a post office! Bottom Line: WORST customer service EVER! I just got off the phone with them and I'm still irritated. First off, they TAKE FOREVER to answer their phone. When someone finally answers, it's like they're YELLING at you for daring to call them. I was very tempted to get into a shouting match with them. When I started asking my question, I got RUDELY INTERRUPTED. Everytime I talked, I'm INTERRUPTED by a question. The thing is, they DON'T ASK THE RIGHT QUESTIONS so we're just going around in CIRCLE OF RUDENESS. The staff here badly need customer service skills. I'm waiting for a phone call from them. My problem was not resolved. read more

Rude and poor service at the counter of the post office by an employee Hawkins. Unacceptable customer service! Took the sticker off my media mail package and refused the service just because I inquired further why the postal fee was higher than usual and if they raised the prices in the last week (I often use media mail to send books). Yelled at me and said she didn't care what I thought because I needed HER to send my package! I told her she should take a break or retire if she can't handle dealing with customers! Never seen her in this post office before, I'm a customer at this post office for 25 years. Who allows and tolerate this kind of behavior at work? Do they have supervisors who can come out and ask their employees to calm down and respectful toward customers? Sad situation! I asked for a supervisor and all they did is give me a customer service number which BTW doesn't give you an option to complain about their counter service??? read more

The staff is thoughtful and the service in the field and at the counter is unsurpassed.

Service sucks here!!!! Rude and lazy! I've been waiting on my package to arrive, even left the gate wide open... and for what? For some lazy ass mail man to just insert a lil paper in my mail box stating "sorry we missed you" i saw the guy thru the window. But by the time i walked outside mail man had left. Seriously? Do your freaken job!!! You lazy ass! Most of the staff in Glassel Prk Post office"Eagle Rock Blvd" are just plain rude. read more

If I could give them half a star I would. I went in extremely prepared for my passport renewal I had the application completed and the photo already done. I was then told that I need to make an appointment to get my passport processed. No where on the website does it say anything about making an appointment. I spoke to the lady who apparently does the passports and although she had no appointments for the next hour, she was not accommodating at all. She was committed to sorting mail instead. Customer service is beyond horrible, everyone is extremely slow motion and could care less about customer service. Will never go back. read more

Hells yeah, first to review! The Eagle Rock Post Office is my favorite post office in Southern California. The parking lot is always empty - and it's a LOT - which means no quarters necessary! I'm morally opposed to paying for parking at a post office. The employees are super friendly and fast, which I totally appreciate when I need to get something shipped ultra quick. So many postal workers are disgruntled and moronic - but you won't find that here. Viva Eagle Rock! read more

I always have problems with this post office and I mailed a picture of my son and somehow it got damaged and the recipient received it as such without the picture inside. If I could give this office zero stars I would. read more

US Post Office - This is the picture my friend sent me of how she received it. - Post Offices Near Me - Los Angeles, California

8 years been using this Post office because the closest to where I live, literally 5 mins drive. The experience is always a headache to deal with. Packages are always delivered to wrong address, gotten stolen in transaction, or if does make it to me it, the packages are damaged or wet from what happened in between delivery. If I do get a pink/beige slip that requires my signature, which means I need to pickup at this location, well 30 mins or so of waiting they can't locate the letter more than half of the time . So overall, just wasted time of my day off to even pickup any packages or letters that is misplaced, missing, or stolen even though I have a notice for pickup/required signature. It is like pulling teeth each time to deal with this particular post office. And no one takes responsibility or steps up to be accountable, because apparently according from other reviews here on Yelp, the supervisor doesn't care, or, "there's nothing they can do about it." read more

US Post Office - Location for pickup - Post Offices Near Me - Los Angeles, California

I dont really feel going to this location. First too far from my place but had mo choice to get my package. Had to drive 15 mins just to get it and they have too lines for those "pick ups" and shipping and purchase. Service for pick ups is very slow. They dont have systematic way getting all the cards and sort it inside instead of getting cards or notice one by one. He's just trying to worn out himself. If youre just sending packages its okay but pick up or drop off lines be sure to wait longer.. They need to add more people on pick up service. read more

Worst customer service. The lady at the front desk( older Asian women) acts as if it is her life's mission to be rude to her customers. I've been there multiple times( only because it is the closest post office to me) and she always has the same attitude. I know she's been there for a long time but seniority over other employees does not give her an excuse to be horrible to the customers. Especially when they are trying to be polite instead of be rude back. read more

This place should win an award. Anybody who's on here bitching about this post office has clearly never experienced a bad one. I lived in NYC for 10 years, and have experienced the worst. This place is amazing. The lines are short, fast, and the people are nice. This has been my experience every time I go here, and I go often. read more

This is better than most post offices. There is a large enough lot in front, it is on a convenient corner (Figueroa and Colorado), and has, dare I say, a short line. I walked down here from my house yesterday to send some DVDs out. I was first impressed by the size of it. To the left is room after room of PO Boxes. To the right is where you go to do anything else. I grabbed an envelope off the wall and walked right up to the counter. (I've literally NEVER done that before at any other post office.) The gentleman who helped me was very kind. He lent me a pen without giving me attitude (again, a first at the post office!) and had me on my way home in under a minute. When I was walking out, a line had built up, but it was only about 2 deep. The staff was turning us around pretty quickly. One thing I'd LOVE for them to do is maybe clean the place up a bit?? The white walls in the room where you enter have crap all over them, like someone threw a coke can at the wall. I know it is expensive to re-do the whole place, but a fresh coat of white paint could do WONDERS. Fo' real. :) read more

The postal service gets a lot of beef these day, but I've found this place to be very helpful and polite. I've come here to drop some mail off before, when my local post office machines don't work. It's a ways away, but I like that it has a big parking lot. Each encounter with an employee here has been with a smile. Ones own demeanor also affects the situation, so just be friendly. One thing that bothered me the last time I went was that they didn't have any registration forms, so people can be register to vote. I'm not sure if people have used them all, or they just don't keep them stocked too often. The lovely employee did take her time to check and ask her coworkers. They're neat and have many boxes fully stocked! They'll also help you choose cute stamps, if you don't like the firework ones. read more

I've had two out of two really great experiences at this location. Imagine leaving the post office smiling and feeling happy?! It's happened to me both times. The staff have always been helpful and accommodating w envelope and shipping recommendations. I went today to submit a passport renewal app, and the woman who helped me double checked that I included all of the necessary items in the envelope. I went on my lunch break today and was expecting a crowd, but no one was there! It was great. I have also used their self-service station and enjoy the convenience. read more

I hate government places like the post office and DMV. Theres always a long line, bad service, and smells funny. This place was no exception. Was just trying to get a stinking package from this post office. Ended up waiting a good 15-20 minutes. At my local South Pasadena one, theres usually someone that take all the ticket stubs and find all the packages, so people can grab it and go. At one point, there was no one over the counter. Generally a terrible post office. Avoid if possible, but for people living in the Eagle rock/highland park area, i know its hard to do. If you live in the area, you should really complain about their service. read more

The service is always great at this branch, and I usually get what I want; I'm in-and-out fairly quickly. Spacious parking lot, but be careful pulling in from the street - it always seems a bit narrow when you make a right hand turn up the driveway. I will never understand the hours to which the post office is restricted. Not ever. Not even the passport office hours. So, call and make an appointment if you need it from this location. (323) 254-6033 read more

I've been going to this location a couple times. There's a weird uphill entrance to get to this post office. They're normally not too busy whenever I come, so I normally go in and out pretty fast except for today. I wanted to deliver a large envelope packet with a signature confirmation. The man that was helping me out gave me a paper to fill out. I told him that I've done this before, but I didn't need to fill out a paper last time. I told him that I want the person who receives this packet to sign for it. He continued to looked at his screen and click on different options. He gave me that paper again and told me to fill out. He said I need to fill out this paper in order to get a signature confirmation. At this point, we were already going back and forth, so I'm like okay, I'll fill out this paper. I'm assuming that he knows what he's talking about. I filled it out and went back to him. He ended up charging me for the delivery of the large envelope, certified mail, and return receipt. What in the world is going on... I should only be charged for the delivery of the large envelope and for the signature confirmation. read more

Came in here with my cousin as part of an errands to drop off a package. It's quiet and even when there's people coming in the afternoon it's not that loud. Even though they had several windows working the line there was an employee at the table were people usually start sticking their stamps or in our case, signing the package. He was directing people to the right window and was there generally there assisting in any way he could. Looks like they stepped up their game since Jackson Y. came in which is good. read more

While I have had issues with this post office in the past I want to give credit where credit is due ant their current customer service rep, Mr. Tuan Chung, helped track down a package from China for me that did not have a complete address on it and he got the matter straightened out and both e-mailed and called me to tell me the results. I now fully expect to receive the package in a few days. read more

The worst post office eveerrrrrr!!! They said that my package was delivered to my apt. But i havent received anything. I already checked the CCTV of the building but there is no delivery guy that went in that time. I called this office 5x and they told me the same thing that my package was delivered. Other lady told me that it was been delivered on the wrong address and they gonna call the delivery guy and update me. But they did not. Its my 3rd time experiencing this kind of service.. if i can give -0 star i will!!!!!!!!!!!! Dont waste your time here. This office should be reported. Ive been reading some comments regarding their service and its the same with my experience. read more

This post office is routinely not open when it should be. I often check my mail on Saturdays in the morning or afternoon and find the door locked. Just to get to the mailboxes. The service area is not open on the weekends. When I mentioned the mailbox area is sometimes closed when it should be open to an employee, they looked at me like I was crazy and ignored me. Don't use this post office if you need to be efficient with your time. read more

Be aware that this seems like a 'training post office'... you deliver a priority package and they never even scan it so it takes days to track and then they claim Covid is the reason things are delayed. Might as well blame everything on Covid instead of doing your job properly. Better to use the services of UPS or FEDEX who do their job and deliver as promised. read more

It's extremely disappointing to go to the post office, especially when the employee that works (VALENTIN) there was unprepared and completely un-courteous; my most recent experience was more than frustrating; it's fascinating how rude and the lack of responsibility of this particular individual helping me to expedite mailing a package with some personal effects of my father that recently passed away. You honestly mean to tell me the United States Post Office cannot afford to have sharpies available to their employees; after all, we pay their salary. What type of individual thinks it's okay! To express that the post office is not Staples, and it was not providing anything for free isn't their job to be prepared to serve us. The young man that help me was vulgar in his attitude and behavior. Furthermore, if you're going to sleeve yourself up with tattoos, you should keep them covered when you're at work; it doesn't set a good example for the United States Post Office if you're going to be in public. Obviously, his dad never put them over his knee and gave Him the paddle. I rate this place negative 4 and one. star for lack of courtesy read more

If I could give this place ZERO STARS I would! THIS PLACE NEEDS TO BE SHUT DOWN! My package was never delivered. This post office claimed that they delivered it at 2:41 pm I was off of work around 1:45pm no package I call and i speak to a woman named SANDRA. I'm told the person delivering my package was "sick". THIS WENT ON FOR A WEEK! I finally go there personally and they tell me "we dont know what to tell you it was delivered there is nothing we can do". You better believe the media will hear about this. read more

The service I received here was top notch. I wasn't sure how I wanted my letter sent, and the attendant at the counter called me over and helped me. The PO was not crowded, but the postal worker was able to assist me and several other customers at the same time. When I had my forms completed one of the other attendants helped me, and they were equally as helpful and efficient. Excellent service! Great location too! I love the convenient drive-up mail boxes outside. read more

Still a great post office. Hardly a line. And when there is, it moves pretty quickly. The staff is friendly and nice. Never had a problem during the 12 years I've lived in Eagle Rock. read more

This is the worst post office I have ever been to. I had to deal with an asian woman to renew my passport and she was extremely rude. You don't treat customers like that, she had a very bad attitude. I just walked out. I wish I could give a zero rating. read more

The post office needs clean up! So dirty floors and walls! I'm hearing horrible comments from clients of their lost packages or letters or mail being stolen and people stating they believe is the postal worker because no one else had the keys. People are actually yelling in here. Also lines are so long and only 2 workers!!! There goes my groceries in the car!!!!!! Clean it up. Clerks are rude!!! read more

This place. Wow! I tried to mail a card (normal size) using a forever stamp. The thing was returned to me for not enough postage. My conversation with the postal worker: Me: " Why was my card returned for not enough postage when I used a forever stamp?" Postal: " Those are only good for 47 cents." Me: " But it's a forever stamp, and I mailed a card a few weeks ago the exact same size and same part of town. Why didn't that one get returned?" Postal: " It just depends. Sometimes they get returned." Me: " That makes no sense. Classic for you guys." Postal: " It's always better to come in and have them weigh it for you to make sure you have enough postage." Me: (steam coming out of my ears) " But it's a card. I don't have the time to go to the post office and stand in line each time I need to mail a card. Why was my other card ok, and this one wasn't?" Postal worker: (let me just keep telling you more mumbojumbo) Conclusion - this place is like a bad crack trip. I feel bad for anyone that has to deal with them. Bye-bye reality. read more

Incredibly rude and most incompetent post office I've ever been to. Literally incapable of answering a single question, and refuse to let customers talk to a manager when the desk staff doesn't know how to do something. Only go to this post office if you are using the APC! read more

ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring *call disconnects* ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring *call disconnects* ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring ring *call disconnects, slams cell phone down and curses loudly, scaring two little dogs and fiance* read more

This place is crap ! Pretty much every employee here is rude and incompetent . No one here has any answers to anything and they are annoyed to have to help you . read more

Each post office has it home in a sense. Eagle rock has always been my home since 1993 and time goes by quick. The people here are friendly and do not rush you. I got my passport and card here and was quicker than expected. I recommend this Post office you will also feel at home too. read more

US Post Office - Just a birds eye view from my car - Post Offices Near Me - Los Angeles, California

Negative stars. This is a horrible post office. I have had packages delivered opened, mail damaged and property stolen. Employees at the windows are awful. Two months ago, a woman walked past me in the parking lot and asked me if the employees "are always like that?" I didn't even need to hear her story - I said yes. Don't mail anything valuable here, don't receive anything valuable here. read more