my mail carrier did not want to leave the package because sometimes our packages get stolen while I…read morewas out. this was the second day in a row that I missed the package I was getting a little upset. I called this specific post office on Robinson, West End post office. I talked to Kevin Vines the manager there. Kevin called Ashleigh S the mail carrier and she came right away and delivered before the long weekend I couldn't be happier with the service and was not expecting such good service from USPS. When I called, I was expecting to be upset and got off the phone very happy. While I was talking to the manager, Ashleigh delivered the package that quickly!

Would give zero stars if I could. I'm not sure how a government run facility can just not answer…read morethe phone. Do my taxes not pay for this entity to exist? I would like a refund or at least pick up the phone so I can find out where my renewed and paid for drivers license ended up. USPS and the DMV did me dirty on this one.

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I feel like they swindle people by not explaining the situation. Paid for something that was…read moresupposed to be delivered on sat ( two day delivery, mailed out on Thursday) when i specifically indicated it needs to be delivered 2 days... we checked and cheapest was FedEx. We did have weather delay which i understand we can't do nothing about mother nature but package kept getting delayed. Still not delivered on Tuesday even though package was at the destination. The person at the other end had to go to the local center and they explained it was not sent as 2 day delivery. Called the mail center and they are explained it indicates it is a 2 day delivery but when they get delivered is fed ex issue, not theirs and i did not pay for 2 day delivery. That was never explained...I thought I was getting a good deal but apparently I was swindled... won't be using them.... should be honest with people.

PMB customer always friendly…read moregood service sorry James B. you must have caught them on a bad day

I'm constantly mailing or shipping packages and PostalAnnex is always my go to. I have been using…read morethem for over four years and have always received excellent customer service. When you enter the front door, you are always greeted and quickly helped. PostalAnnex is a family owned and operated business. Ken, is the friendly dad of the operation who employees son-in-law's and daughters. I always look for Brandon because he knows me by name (even with a mask on)! Shipping from here is made easier when you ship to the same addresses often. Those are stored in a secure system under your name (like your own personalized address book) so it's quick and easy to send subsequent packages. You do pay slightly more per services than if you go to the post office directly, but the customer service, and timely delivery of packages is worth it to me.

This is no longer a UPS store. It's a private shipping store that does not support typical UPS…read moreservices, like Amazon returns.

I use this store because it's in my neighborhood and I have to say it is the best delivery system I…read morehave dealt with. They are so friendly to me (even though I know they have to hate me I constantly bring in 50lb boxes lol) but they have never made me feel unwanted there.

RAC, I've noticed gets the shit end of the deal when it comes to delivering UPACK/ABF Freight. I…read morereceived constant lies and misinformation from UPack. First, the pressured me not to contact RAC transport with my freight package and to solely go through UPACK. This is BS. If I didn't talk to RAC, I would have blamed them for all UPacks faults. 1) They would not give me the local carrier company information. 2) They said RAC will only deliver Monday and Wednesday. This is a lie. I called RAC and they could deliver m-f. Which is annoying when trying to plan a cross country move. 3) They said my UPACK will be at my house in 4-6 business days. Another lie. My freight reached RAC after roughly 8 business days. While confirming a speedy delivery and I'm still without my items. 4) When I called about my freight they said again not to contact RAC. And though I am still without my freight I've been in contact with RAC they proved with they care more about getting me my freight more then upack. So my advice to everyone, just call and be nice. They are a great help and solid communicators. If you work through your dilemma with them they will problem solve. So my advise before blasting RAC be civil and talk to them. If the employee seems disgruntled it's likely because you have little clue to the stresses you put on them with your disgruntled attitudes. Thank you RAC for assisting me and i cant wait for my freight

The most dishonest, unreliable company one can imagine. The dishonesty along with just dropping my…read moreitems off on the side of a busy road without first coming to my house was unbelievable. I waited home from 1-4 pm as I was asked, they never even tried to come to my home....but said they did. The worst part is I never signed saying I received my shipment....they just left it at road and didn't notify me it was there.....on the side of the road, a neighbor who couldn't believe told us. The follow up was just more dishonesty from drivers and staff who lack integrity. Sad!

No delay in getting my documents to me within the hour on a last minute request! super efficient,…read moreeven the payment process accepts Apple Pay! I needed documents from an office and the back and forth wouldve delayed me a few days. Dave and his team went above and beyond expeditiously! Not all super hero's wear capes ! Also pricing was very fair !!! I have zero complaints just required to fill out estimate quote form on their website for service; very responsive team. No nonsense over there , great delegation! GOD BLESS YOU ALL

You'll never meet a more amazing group of people. What a wonderful experience working with them…read more Decent human beings who actually care. Please consider their services. You will not regret it at all! Of course, also love that they support Veterans unwaveringly.