the worst CUSTOMER service ever. Plain rude.

I came in this morning when they opened to get a passport and a lady named Kim informed me that I needed to make an appointment, so I did for later that day. I do not renew my passport every year so I do not know the routine of getting a new one. I thought all I needed was my ID, old passport, and picture. Kim, Chay, and Debra had the worst customer etiquette I have ever experienced. I went back for my appointment and Chay said they could not accept the birth certificate I brought because it was "abstract". Then I asked him if a copy of the original was okay (because I knew that's all I had) and he said that it was okay. So I came back to find out that it was actually not okay. At the beginning, Kim should have informed me to have my original birth certificate, ID, and picture for my appointment. I'm sure they've had people be unprepared before and should have had the decency to make sure I would have been ready with everything to make sure my visit went smoothly, instead they made me run back and forth from my house back to the post office. The root of this problem is that all three of them don't speak proper English and they all have trouble communicating to all costumers. If a native born English speaker were to help me when first came in, I'm certain they would have had a conversation with me informing me all the documents I would have needed. read more

US Post Office - View from parking lot - Post Offices Near Me - Orange, California

I just had the worse experience in my life at the post office. I've prepaid & printed the postage label online to ship overseas, spent $170 for both boxes.I knew that I had to present myself at the counter by myself for security purpose (international shipping) otherwise I'd just drop in the hamper. Meeting Diane I handed her my boxes & 3 slips for each package. Normally, in the past that I shipped overseas like million times, the clerk would just put them in the plastic pouches and affix on the boxes if I didn't bring them myself. This rude lady has been frown since I walked in.Asked sharply if I had tape to put the slip on the boxes.I told her that I was supposed to put them in the pouches so customs can open and see the custom declaration. She argued that I did everything online so I shouldn't ask for anything from the branch but hello I thought USPS is belong to the government and the reason I prepaid and prepared papers online cause I wanted to make it easier. I was shocked by her service, grabbing those 12 lbs & 7 lbs packages back to my car. Walked back to another lady and asked for the pouches. I'll never go to this office again. Diane is the rudest USPS clerk I've ever met.She shouldn't work at a place who people need to see service mined staff. Thanks to the other lady who's helping people in the line.I wish I knew her name. read more

DO THEY STEAL YOUR MAIL? THEY MIGHT... My mail was not delivered. When I asked about it, they stated they delivered it to the right mailbox and right house. I inspected 20 minutes later, and IT WAS NOT THERE. I considered someone else stealing my mail, however, there is virtually no one around my house seeing as I live in the outskirts of town. They quickly placed the blame on the supplier and the company. On top of bad service (not delivering my mail) the supervisor, Chris, was very combative, unhelpful, lacked empathy, and aggressive even though they're the one's who made a mistake. When I asked about the following process and protocol to attempt to salvage my package Chris stated "I don't know, I haven't been on the website in a long time." What kind of supervisor isn't familiar with their own company's website? After witnessing the other similar reviews that consistently complain about missing mail (more so than other postal services) coupled with Chris's aggressive and combative responses, I can't help but to think there might be some theft going on. I'm investigating this further by complaining to the United States Postal Inspector. I hope someone can shed more light on this dilemma, because I was pretty much ignored and thrown aside. read more

After reading all the negative reviews regarding this location, it seems like I'm not the only one who has had their packages stolen/lost. This is the second time I have had a package marked as "delivered" to my office when it really wasn't. I know the postman is lying too because my desk is right near the door where they deliver the mail, so I know what time the post man comes to deliver the mail. For yesterday's instance. I was notified that my invisible package was "delivered" around 3:30 PM, but the post man came around 12 or 1 PM. WTF USPS???I'm so furious over the fact that I have to anticipate my mail being lost or stolen every time because of these incompetent and dishonest people. Rant not over but I don't wanna waste any more of my energy. read more

I will not return to this location, the parking is HORRIBLE. There are two one-way entrances from both sides, and one exit in the middle. If you can't find parking, you have to drive back out onto busy Tustin and then try again. There do-it-yourself station is always unstocked and messy read more

Heang was very rude and refused service to my boyfriend and I and took care of other customers. I don't know if it was a race thing or jealous thing but it was extremely rude. I never want to come to this post office place. Worst service I've ever had in my entire life. read more

Thay do a good job try to get you in and out sometime the line can be long Open Saturday from 10 am to 2 pm You have to make an appointment on Saturdays to get a passport All these people are really nice read more

If I could give this place zero stars I WOULD DO IT IN A SECOND! I gave them an extra 3 days to have my mailbox keys ready, and of course they had no clue who I was when I finally showed up to pick them up! I was handed the same form I had filled out the week before.The staff AND supervisor are rude, unprofessional, and inconsiderate! They had their "I don't want to be here today" faces the entire time.I can't believe I'm even wasting anymore time to write this review, but I want all of you to know to NEVER COME HERE! AND if you do, then expect the worst service of your entire life! This is the worst post office in the history of the U.S Postal service! read more

This place is BY FAR the most incompetent company I have ever in my life experienced, and it takes a lot for me to waste my time writing a review, especially on the US Postal Service, which has been terrible as a whole for as long as they have been around. I will make this simple by stating the facts listed below: 1) They do not return your phone calls 2) Anna is apparently a supervisor and she is absolutely incompetent, rude, and couldn't care less about customer service. She makes absolutely zero sense and will literally walk away from you as you are speaking to her. (please let me know what business survives with management like her). 3) 99% of the staff can barely put together a sentence and pronounce basic English. This is the " UNITED STATES POSTAL SERVICE" last time I checked. 4) I mailed a package to Michigan and it took exactly 16 days to arrive; when I asked to speak with Anna, she completely blew it off and walked off and said, " Then don't ship with us." Excuse me?!? This is where our tax dollars are going people! 5) I dropped off a prepaid package on 5/11/2015 (1-4 days business) and it arrived in Michigan on 5/26/2015. A horse could briskly jog to Michigan in 15 days ! 6) Although I have never been treated politely by any postal service member besides the ones that are out walking the routes, this still completely blows my mind. Anna, you are terrible at customer relations and completely incompetent at your job. Next step, former compliant to executives. This places is terrible. I would fire a person like Anna instantly. read more

This location needs a makeover desperately. Inside is a little dark and dingy. The staff, well at least a couple of them seems nice and helpful. read more

Seriously this place is disgusting. Disgusting in character, disgusting in employees and their lack thereof. If I could give this business zero stars I would. Reading all these negative reviews saddens me because I've experienced the exact same thing. They don't give a crap about doing their job. They are rude and roll their eyes if you question them beyond what their answer is to you regrading somehow lost packages and mail. They switch mail carriers almost every other week not to mention they show up whenever they please to deliver to you. I moved to my residence a little over a year ago. We used to get our mail delivered by 3:00 p.m. some months later it started coming later around 4:00 p.m some more months later it started coming around 5:00. And now after being here a whole year I've seen them come deliver sometimes around 6:00 p.m sometimes as late as past 7:00 p.m just for regular mail. What's up with the inconsistency?! Not to mention it's always someone random delivering too, never consistent. If you miss a delivery they almost NEVER bother to redeliver and they'll have you waiting claiming it's "in transit" to you while it's sitting up behind them at the post office, that was one occurrence. Another occurrence recently, It's been a total of 13 days since my package was SUPPOSED to arrive. The tracking site may have some glitch because it went from saying it was out for delivery on the third of this month. Then switched the next day after it wasn't delivered and said still in transit. Then come the 8th of this month it said out for delivery that day. Didn't come and then switched and has said "in transit" since then. Never said delivery attempt failed or that they even tried, nothing, and when I showed up in person to ask they said it never arrived to their site and rolled their eyes at me. Mind you I spend $27 to get it delivered on January 3rd. It is now January 15th!! They've given me the wrong mail multiple times not even bothering to check the addresses multiple times. I honestly don't even know how these people are still employed and operating. The area I live in is beautiful and so is my home. If I had know THIS was what we'd be dealing with regularly I would have skipped the move and went elsewhere. Hate this place with a passion!! read more

This is the worst post office I have ever been to. They were holding my mail for 1 week and had left a note without an address letting me know that they have my mail. When I went to the post office it took them 10 minutes to get my mail and then i let them know that I had a package here as well. Without even looking the first lady said that they do not have it. I asked someone else to check and she went back for 10 minutes looking for it. I had already gone to two different post offices so I knew they had to have it since they did not let me know where to go to get this package. (not all of us are from the orange area and know which post office to go to). The third lady finally went and found my package. The worst 45 minutes spent in this awful post office. They need to hire employees who actually are useful instead of careless and rude. read more

Great post office! They keep the line moving and I've always had great success at this location.

This place seems to always be packed no matter what time you come here, bums standing sitting everyone, once inside the lines are always long and workers seem to be working at a slow pace not sure if its just me in a hurry to get out or them. None the less they do there job in a sufficient time or not. read more

Slowest place ever. The staff is friendly if you know them but a couple of the women that work there spend their time chatting up the "favorite customers" about personal stuff AFTER they are done with the transaction while the line is 20 people long. I dread going there and the only reason I do is because they are open until 6p. read more

If you want crap service and addittude all the way, avoid this post office at all cost. These employees seriously need to find a new job or get let go. Their is no excuse on how they treat customers. They talk to you with so much anger, negativity it's amazing how unhappy they are. Get a new job! But I doubt no one will hire you! Shame on everyone here and make people feel so uncomfortablet and stupid. Rude. read more

It's a post office. Understaffed/small reception desk = long lines.

4 days cant find package there is a hold at post office so i can pick up at post office instead of deliver the postal worker at the counter keeps saying its out for delivery called they said they will jold it still not being held had to call 18 times to get someone to pick up the phone because the call hold hangs up automatically after 4 min read more

REVIEW IS FOR PHONE SERVICE ONLY- Called to see if my package was at the Orange USPS, because tracking had stated that my package was not delivered due to our store being closed. I really needed this package for an event in my store happening today, and they re-delivered the package for us! Rueben was extremely helpful on the phone and gracious enough to have the driver go back. Talk about great customer service! read more

Always great customer service at this location and knowledgable answers to your questions. Every time I go I see dozens of happy customers, but they probably don't think to leave a satisfied comment here. I'm always happy to go to this post office! read more

So i came here for my passport... It... Took...for .....ever.... There were 2 people in front of me and I was there for 1 hour. Ugh. Aren't you suppose to fill out the form before you stand in line??!! Just sayn... read more

Great service again today, nice that there is staff goes out to help customers in line. Making it fast thru there.no one does that .

went today to mail out some cards and lady appeared upset. Some of the staff is very helpful and always willing to help.

Just shipped a large package to Denmark today and Sandra was amazing and so was the gentleman to. I forgot his name! She was patient and helped us so much. She was able to get us a great deal. Just wanted them to get recognised for being helpful and genuinely nice. Much appreciated. read more

Incompetence at its finest. Rude employees who "blame the victim" (i.e. "It's YOUR fault I can't find your package"). Horrible service and a horrible parent company (USPS). Went in to pick up a package that was sent "hold for delivery". Was told that's not even a USPS service (it is) and the package was not there. Spent hours calling all over looking for the package which was insured, signature only and supposedly track-able. You can't get the USPS on the phone to save your life. Finally returned to this post office and guess what? The package was there the entire time. Their "system" for locating a package seems to be glancing around and informing the "customer" they do not have it. Absolutely unreal. Huge waste of time and money. Never again USPS. read more

Well my third package delivery problem with this postal location! So it's the holiday season and I made several online purchases on "black friday" 11/24. Was checking the tracking and the estimated delivery date was 12/2. On Monday 12/4 the tracking said out for delivery, but the package never came. That evening tracking was updated to read "returning package to shipper, unable to deliver, incorrect address"! I immediately checked my confirmation email from the store, it had the correct address. I contacted the store, they also had the correct address and said they would contact the post office first thing in the morning. The store representative called me back to say the post office told her it was a new mail carrier and was unable to find my address! WTF! No attempt to send it out the next day with someone who didn't have their head up their a$$, no attempt to contact me for pick-up, and they had already sent it back to the shipper! The store offered to send it back again but it wouldn't arrive until after Xmas! And to top if off now my item was sold out! I have made several attempts to contact the post office, but haven't been able to reach anyone! So the moral of the story is I have no gift, customer service sucks, and no one gives a crap! read more

The worst. Never has any supply of shipping boxes or envelopes at the self-service kiosk.

As I am waiting in line to get my passport I am exhausted from a rough day at work. The line was long as I expected but I was next in line when the man who was supposed to help me decided to help other people who weren't getting passports but shipping things. I understand that he needed to help other costumers but he was clearly putting me to the side as if I had an hour to spare. I was there to get my passport and he was helping people who could have gone to another line which was extremely frustrating. Overall I was not impressed with this service BUT I am glad that the man who assisted me was bilingual it was very helpful. read more

Kiosk is the best invention ever. Out in 3 minutes and I've never used it before. 'nuff said.

Im at home not on vacation but because of all the junk mail postal delivery person put a vacation hold on my mail. I left a note indicating to her that we indeed were not on vacation that we were home and my mail had already been picked up at the main post office where she took it yet she still put a vacation hold notice in my mailbox and took the mail back down to the main post office ugh!!! read more

Two things really frustrated me - incorrect hours posted on the website and the fact that they didnt keep their Priority Boxes stocked. It was the second Orange PO, I went to, JUST to pick up an empty Large Priority box.. The office on Chapman had closed at 4:30, and Tustinat 5pm. I missed both by minutes, BUT I JUST WANTED A BOX. So I went to Target and will be shipping my package FEDEX today. read more

HORRIBLE post office. I have to say most of the workers are incredibly incredibly unproductive, slow, rude and need to be fired. I went there for a po box and the woman insisted that I wasn't on the list . Then she checked my school id and wasn't sure it was good enough even though I had my license too. It turns out she was looking at the wrong list and when she looked at the right list my name was on it to get a po box. Big waste of time. Another waste of time- I got up to the front of the line and then was told they couldn't give me any tape, that I needed to do that at home. What?! Can't you just charge me 10 cents to have a piece of tape instead of having to drive home to get tape?! The same lady insists that I have to fill out some form to mail a gift card to someone, when all I wanted was a 45 cent stamp. She tells me to go fill out the form and then come back. Well I've been waiting in line 45 minutes! It's 6:20 the post office CLOSED 20 minutes ago. So I try and be cool, go fill out the form then I get BACK into line and she says ok 12 dollars, to mail an envelope with a gift card?!?! Why?!?! And then she's like well I guess you don't need it... that'll be 45 cents. These people are so slow and so incredibly unhelpful. It took serious willpower to keep from using quite a few profanities directed at them. They waste so much time and seem to have no costumer service skills at all. PUKE. I hate that post office. read more

If you're next in line and 'Thuy' is the only person available at the counter, let the person behind you go first. If you want to save yourself major aggravation and negativity, don't even bother with her. She is a sad excuse of a public servant and not worth the tax payer dollars that put food on her table. And don't bother giving her anything that already has postage or a meter stamp on it. She will literally take your letter, re-weigh it again, patronize you and hand the letter back to you for being a penny short. And if you hand her a letter that had a meter date that is not of the same day as your visit to the post office - because you used your office meter Friday afternoon and dropped the letter Saturday, she will tell you it's against post office policy to accept a letter that is not dated that same day and make you buy postage again if you want her to accept the letter. I have never seen this kind of behavior with any other postal worker at this location, or anywhere else. She is a sad, sad person that shouldn't be working in a position where there's public contact. She needs to be move to the back to sort mail. read more

This usps is very rude and unprofessional. I only came here due to ordering something online and I've decided to use my boyfriends address. On my app it says it was at the post office I was there 9:00 AM sharp to walk in and get it right away. I was super excited for my package because it was makeup and I didn't want to wait till 3 anyways the lady was super rude I told her I came to pick up my package she said "it's already loaded on the truck" and I told her "no it's not" when it's loaded on the truck I would know because of my app usually at my local post office even if it is or isn't on the truck they would still go check for me. And be kind about it but this lady... No she completely hates her job and not to mention literally rolling her eyes at me telling me and making me feel stupid when I was completely right. And I didn't even receive my package later that day. So basically I waited for no reason. Never ever coming back here again. read more

I was very disappointed when I came here to mail invitations and was told each would cost 0.70 because of a small "bump" in the envelope (even though the letters easily slid all the way through their little tester slit for regular mail). This annoyed me, but I went with it. On my way out I was stopped by a lady who said she was a mail carrier for 20 years and said the overcharge was crap but again, I let it go. I returned the next week to mail the remainder of my invitations and was told it would be 0.90 per letter. THE EXACT SAME INVITATIONS! I argued with the lady, and even brought over the woman who helped me the week before and she admitted last week's batch was 0.70 each but "sometimes letters are different." I'm not sure what that means but I put together the invitations myself and they were exactly the same as the week before. I don't know if it's because the post office is hard up for $$ but both experiences were extremely frustrating and the people who helped me seemed indifferent to my frustration. Next time I need to go to a post office I will drive to my old branch in Anaheim where they were consistent and helpful. read more

I've been coming to this post office for years and the service is just getting worse. Today in particular I was unlucky enough to be helped by a very mean lady named Erin working in the front desk "Pick up only service". She was just plain rude, looked upset, and was probably annoyed that I asked for help getting my mail. I didn't have my P.O. BOX key because I was in a loaner vehicle and didn't have my personal keys but I had my license which has my P.O. Box address which should have been enough and OK for her to pull my mail. She said they don't pull mail from boxes. I had traveled a long way, was in a loaner vehicle and really needed my mail and she said "nope" not doing it. That's what they do, right...handle mail/packages. I wasn't asking for anything that they haven't done before. What a nasty unhelpful person. I think it's time some of these people retire or get retrained. It's getting a little ridiculous. It's not a cheap service. Soon they will not have a job as the mail system is becoming more and more obsolete and partly it's because we just don't want to deal with the long lines, rude service, and mistakes. read more

I tried to support the USPS. They were there for me when my husband was in the Navy long before cell phones... I mailed a bill 1/5/13. A few days later it was returned to me postmarked as if i was the recipient. I talked to our mail carrier who said this should not happen. He took it and remailed it. It finally arrived 1/17/13 and i was penalized $4.oo late fee. I called the Orange PO asking for a supervisor on 1/23/13 and was left in Neverland for 10 minutes. I called back and left a message and I made a complaint on line. I have not yet heard from anyone. I'm doing bill pay now and to Heck with the USPS! read more

Got some packages I had to ship out and had prepaid postage already just needed to drop off so I take off work early because they close close at 5:30 I get there at 5:15 and they're fucking office is locked. I ask the lady collecting mail from the mailboxes outside with a cart and asked if I could drop this off with her and she said no. Gotta go through the office and at this point I'm looking at her like she's fucking retarded because it's FUCKING LOCKED. WTF?! My packages are too big to fit in their stupid box so now I gotta wait for the next day to ship out stuff for my customers. The fuck is wrong with people?! read more

Worst customer service. Every employee here has a bad attitude. Extremely unhelpful in helping me get my package! Took me 3 weeks to get a package because they were unable to locate it. read more