I've never experienced anything like what is happening since I moved from Santa Clara County. I am not receiving some mail (mostly bills) but I am getting all my junk mail. Other mail is very LATE. I am the one being penalized with late fees!!! They do not answer the phone. I have made over 50 attempts in the last month. I finally had to drive down to talk to Kenneth the supervisor. A lot of my mail is not being processed by machine or by hand. This leaves me with an unmarked envelope that has no date stamped on it - making it impossible to prove when I received it. The scary thing is. When you do not receive your mail, There is no way to know (unless it is a bill)! I urge all who read this to call the 800 number and report it. I know, you will have to wait on hold for 45 to 60 minutes, but if the USPS or Inspector General is not made aware of this, NOTHING will change. read more

A review of the late night services. I have never been here during the day but it is a great place to use the self service machine to mail holiday stuff. The location and parking lot is well lit. They have plenty of boxes and envelopes even at 4am. The self service machine has always worked the times I have been here. A good holiday mailing option. read more

I stood in line yesterday for over 30 minutes! I understand that it is still the holiday season, but when I finally got inside there was only one worker, our if the three counters. She was very stressed and apologetic. I observed other workers going back and forth looking busy, not even opening a window. The parking at this location is usually difficult. read more

Very poor service. My package has been tracked to this Post office, but has been sitting there for the last 6 days, no signs of movement. It was suppose to be delivered last week. They do not answer their phone, and, actually, disconnect you so they don't have to answer. This is not the first time this has happened. I had a package sit there for 2 weeks last year so they cannot blame it on Covid! Last year, after speaking to the supervisor, they finally "found" the package. Local postal delivery man is awesome, but he has no control over this poorly managed local office! read more

Been waiting for Parcel pick-up for (no exaggeration) 30 minutes (there were 4 people in front of me. Now there are 2.) When the man opens the window to "help" the next person, he screams at us to STAND BACK (we are stood back) and tells us to back off when a customer gets angry that we aren't being helped. read more

I've been using this post office for about 3 years and I have no major complaints, BUT I mostly use the automated system and drop off in the boxes in the lobby. I used the Granite Bay Post Office for 1 year after moving into that area and had the most unpleasant experience with the older postal female worker there thus I've been driving to this Roseville location. The main negative to me in regards to the Roseville location is the parking or lack thereof. I've been backed into once, by an off duty cop of all people, and nearly hit several other times. People are in their own !*#!*# world and do not pay attention!!! So, so far so good! (knocking on wood). read more

BOOOOOOO this post office I garbage so garbage I can't even gather enough energy to write the incident I had with them. So all I have to say is BOOOOOO read more

Thank you, Susan H!!! My daughter purchased concert tickets as a gift for her brothers birthday and because there was confusion with the delivery name, the postal annex that we use refused the pkg! We only had 9 days before the concert and we're panicked over the turn-around time if the tickets needed to be re-mailed. I called the USPS 800 number and a very kind lady named, Connie assisted me. She put very detailed notes in the system for the local post office and wished me luck in getting the pkg held for pickup. WITHIN THE HOUR I received a call from Susan H verifying that she received the message and is holding the pkg for my daughter to pick it up! WHAT!?! THIS is the results when people truly care about their customer and go above and beyond!! $400 saved!! So often customers only speak up when there is something negative to say, I am happy to share my experience in hopes that others will recognize good employees as well. I can't thank you enough, Connie and Susan!! read more

nope Bored, unhelpful, uninterested, borderline rude employees, they take the phone off the hook so they don't have to answer the phone so you have to go in, then wait in line and be treated like a burden for trying to complete business there. Better to pay the fees and just complete business online than deal with people. read more

I've worked with several post offices over the years, and I believe the Roseville post office needs to be completely reorganized ; employees need let go -- it's a big problem. My customers constantly email me, because these guys refuse to scan outgoing parcels all of the time ; and randomly. So ; here's my customer with their tracking information -- and it doesn't even look like i've mailed their item yet? that makes ME look bad, and my business! Find people whom take their job more seriously, and have at least a high school degree. This post office is run like a side show carnival full of clowns. UPDATE: Things have actually improved. Mail is now being scanned properly and things seems to be much better. read more

I am extremely upset about the way this Post Office handled a lost package of mine, even calling to tell me they had found it, however when the truck pulled up, it was my neighbors package they had, not mine. :-( read more

Fast, friendly and reliable service. The person helping me that time even pointed out that I am missing another number on the zip code and corrected it himself. read more

They came and changed our box. No notice and just a note on the boxes that you would have to call this office and then go to the other side of town and pick up your new keys. So today we can not get to our mail. This is why no one wants to use the post office any more. I am home all day and no attempt was made to deliver the keys. read more

Well, I was supposed to receive a box from my parents with food gifts in it for me and my family and I was supposed to get it on 2/2/17. I have not received it yet and when I went to see them about it no one knew where it was and it was "in transit" since the 31st. NOW, when I track the box, it's not there! There is no box in the system with my tracking number. Someone either wrecked it, or stole it. Yes, I am accusing the PO of stealing - very f***k** up system. There was insurance on the box so I sure as hell hope my parents get that back from the messed up Federal government. I'll update you when and if anything happens. read more

Don't bother ever scheduling a pickup of packages. They never show up. My mailbox is in front of my house, it would take them 5 seconds to ring my doorbell and for me to hand them my packages. I have spoken to a supervisor 3 times now to no avail. Complete waste of time. They never answer their phone so you can't call to request that they show up. To my customers, it looks as if I didn't ship their items on time, so it makes me look bad. As a taxpayer, why do I have to accept that they will not do their job? Completely inept! I called the 800 number to file a complaint. I was on hold for close to 2 hours, no one answered. I was then connected to a survey to let them know how helpful they had been. Wow! read more

3:34PM in the afternoon with a line of 22 people and "2" out of the 3 counter people went to lunch! My issue is this: they went at the same time???? And why taking lunch so late? Post office closes at 5!! ugh read more

I like this place, with all the post offices, there is a wait, but they got like 3 staffs working the times I have visited, which is great! the packages have been shipped in a timely fashion and the customer service, at least the ones I have encountered up to this day has been wonderful! Thank you read more

Waiting for delivery of a package only to find a form 3849 left for me. It said first attempt. The next day I waited outside to catch the mail lady, she said she didn't bring the package, so when I called the PO about this they said they don't have to deliver more then once. So I looked up the carrier rules & guidelines and found she was wrong. If the carrier KNOWS from experience no one is ever at that location they can leave that form on the first attempt and not make a 2nd but if they know usually someone is there they have to make a 2nd attempt. I live in a 55 and over retirement community! She knows better! Never have I seen such lazy postal workers. read more

Received a notice of attempted delivery at my house. Took the international registered notice to the post office window on Sierra College the following afternoon. They could not find my package after 20 minutes searching even though they attempted to deliver it two days ago. Called them the following day and they were still looking for it. WTH. Who is operating this place? Phone always has a busy dial tone so you have to constantly try calling their local number, such antiquated technology! No one gives a shit who works there so no follow through on the post office end. No one calls back after leaving repeated messages. Now filing a claim with the Post Office Inspector General. Tax payer dollars hard at work; NOT. read more

Self service machine hasn't worked for about a year. Might as well use it as a boat anchor

Every time I put a stop mail while we are on vacation, I never seem to get my mail delivered when we return. I always have to call to check on it. This time but Husband went to the post office and they checked On our mail however they don't know where it is. I know for a fact that there are two cards for my children in there. It is now four days later and I still don't know where it is. I attempted to call them and speak to the same supervisor my husband spoke with however they don't pick up the phone. So extremely frustrating. read more

I've only been a few times but was surprised to see the low ratings. Both times, I've experienced very helpful and friendly postal workers who have helped me in an efficient manner. Plan ahead before coming and understand that each person coming has unique needs that may take a few minutes to fulfill. I've been helped quicker here with a line out the door than I have in a few visits to UPS where I was the only person in the store. It's all about perspective. You have your smart phone to entertain you while you wait. Just remember, you're not the only one there who needs help getting your mail out :) read more

They seldom answer their phone and are a bunch of incompetents! They get defensive when criticized and can't get addresses straight. Real buffoons! They need a post master who is well trained and not afraid to shake things up! Get a grip, you work for us! read more

You all need a lesson from the post office in Rocklin. Horrible customer service at this Roseville location!

Terrible. Stood in 2 different lines to inquire after my missing mail (changed my address 3 weeks ago). I no longer live in Roseville, but after several unanswered phone calls & putting in a notice with USPS' customer service I decided to pay them a visit in person. Spoke to 2 employees. 1 told me my mail had been sent to Southern Ca. The other (the SUPERVISOR) said he had no idea where it was. No apology offered. They were supposed to call me back by the end of the day with an answer. And, for the 2nd time, they didn't. Seriously, just call USPS customer service. They have a call-back option so you don't have to sit on hold all day. Or go to the post office on Vernon. Avoid this place if possible. They'll just run you in circles. read more

I'd give negative stars if it were possible! I'd handle my own mail if they'd let me since they like to consistently damage goods and deliver to the wrong address. Oh, did I mention that getting them on the phone is like finding a golden egg on a rainbow in a unicorn's nest? Unfortunately, sub-par government services like these are populated with lazy employees that are complacent and just need a job to retire from and there is nothing we can do about it. Places like these can't just fire their workers because of the plethora of political bullshit. P.S. As I was writing this, someone finally picked up the phone and hung it up immediately. I even heard the clanking sound between the phone and the receiver, pathetic. read more

Horribly crowded. No social distance. No air flow. Six employees have covid and some were not wearing masks. Filthy.

I have called over 20 times no one ever answers the phone , they have lost my mail twice and the people who work there are rude

Fantastic staff, patient and clear in all the details I needed. Kindness matters and helps so much!

As a new resident of the area I will do my best to avoid this post office unless it is absolutely required that I have to go there. In short, they lost a thousand dollar plus cashiers check. Due to their lack of attention, said check went back and forth to my original home town and then was lost. I could get no clear answer as to why and had to fix the problem myself with my bank. Even when they finally found it (after telling me they looked EVERYWHERE) it took them three days to tell me. This from the Consumer Affairs employee! I will be contacting the Post Master regarding this and after reading other reviews on Yelp I am surprised they really did find it at all. I hope somebody in charge stands up and takes notice and tries to make this a better place. read more

I needed a key to my mailbox and they told me it would cost $50, I'd have to fill out a form, and I wouldn't be able to get into it for two weeks. Total lack of awareness as to how inconvenient it is for a business not to be able to access its mail for so long. Oh and then one other time this place lost a package and didn't find it for a couple months. They were going to call me when they found it but never did. Good thing I went and waited in the long line and checked. read more

If u sending anything valuable don't go here they going steel ur package , please don't go the worst post office , the Spanish looking lady in the back going to steel ur mail don't go !!! read more

What's with the bad reviews? It's close and convenient. Never had a problem shipping stuff out. Service is as expected for a government office. We'd all be a lot worse off if this office closed. What a bunch of whiners. read more

I'm writing my review in regards to one of your understanding employees Sandy!!! She has gone above and beyond as a mail carrier. She has gone out of her way a number of times to come by and pick up my packages and if she's not available she has called someone on duty to pick up packages. She's an extremely hard worker & devoted to her job. I wish her the best in her future success and we miss her in our neighborhood. read more

Placed something on hold at 6:38 am had confirmation to have held at location l. Called the location to confirm if package would be holding so I wouldn't make a trip down for nothing. The people gave me the wrong information and sent me to wrong post office....... then sent me to this location... I waited 3 hours only to get told that driver won't be back until 4....... horrible experience and rude customer service. I expect more out of this establishment. Horrible horrible experience. So now I have to wait because of a lack of communication. Great job guys way to ruin a Birthday surprise..... read more

just moved to Roseville and already have a lost package. tried contacting the office directly and NO ONE answers the phones. after a few attempts they actually disconnect the phones so calls won't even go through. read more

I with they would change last pick up 530. Cmon 5pm for letters going out. Seriously!!

If you have to mail a package, go inside and drop if off or if you've read the other reviews, go to a different post office. I drove up to the drive-thru drop off boxes and my package was about 3/4 of the way in the slot before it got stuck. Well not stuck exactly, but I couldn't reach far enough to slide it all the way through so I had to get out of my car and push it the rest of the way. Only 30 seconds had elapsed from when I drove up to when I drove off, but in that time a huge line of cars formed behind me and their very irate drivers were yelling at me and honking their horns. I guess all their holiday cheer had dried up. I think this sums it up nicely: ~T'was the day after Christmas and all through the lot, not a single nice person was there, is the impression I got. They were mad, they were angry, there was honking galore, but they just didn't want to wait anymore. The guy at the box, annoyed and alone, mailed his package and drove off home.~ read more

Is there really ever a great Post Office? Well.....actually, now that I think about it, I have encountered a few jewels, but they are usually tucked away in those quite hamlets where everyone knows everyone, and the Postmaster is only twice removed from the whole town. Not so much in Roseville, Sacramento, SF, or any other place where it's the gloomy minions shuffling through their gov'ment job. That said, use the online features for changing address, forwarding, etc., as much as you can, and if you have to go in, try for an off hour to make the line go quicker. read more

I needed to buy stamps for the first time so I came to the nearest post office. I had no idea how to use the self service kiosk to buy stamps or even where to drop my mail o.O Fellow customers are the best here. They were super friendly and helped me through this issue. Crazy, 25 years old and it's my first time buying stamps lmao. I usually pay my bills online or there's pre postage already on the envelope. So thank you fellow patrons for helping me today. ;) read more