Customer Service is absolutely terrible here this lady working I should've gotten her name told me they are going to return my packages for reusing a poly bag. I've shipped packages in reusable bags for over 2 years. I work for ups and understand customer is not the easiest job but you aren't obligated to stay there. I have a feeling she's going to make sure my packages get sent back to me because of how bitter she was. If I were you avoid this place at all cost go to the fountain valley location wayyy better read more

AVOID GOING HERE IF YOU CAN. First of all, there is no parking lot. You have to try your luck at finding street parking and let me tell you there isn't much street parking. That should tell you how welcome the public is at this facility. The few times I've had to visit this location I've been the ONLY customer in there and I've never had a pleasant experience. Today was no different. I asked if they had certain stamps and the woman behind the counter acted as if I had just asked her the dumbest question on the planet. How dare I assume the post office would have stamps, that the post office produces....to actually sell to me??? Then I handed her the prepaid/preposted box I was there to drop off and she had the audacity to ask me what was inside the box. What in the actual heck is that about? My mailman doesn't ask me what's inside a box when I schedule a pick up from my house and the drop off area at the Sunflower post office isn't even manned so they aren't asking anyone what's in the boxes they're dropping off. I truly don't understand why the woman who works at this post office is so miserable and petulant. She should work in back and not be up front because customer service is NOT in her skillset. read more

Come on Greenville USPS. Get it together. Sent it priority. Mail going to Fontana but you guys send it to Georgia only to send it back . Sent it May 9th and today is May 13 and it's still has not arrived yet? Geeez you guys there at Greenville is a joke. read more

US Post Office - Sent it priority. Mail going to Fontana but you guys send it to Georgia only to send it back . ? - Post Offices Near Me - Santa Ana, California

Customer service is horrible!! My son went in to buy a post stamp to send out a letter and a black woman working there tells him in a rudely manner "Didn't you read the sign!, I guess I have to make the sign bigger" If you're so miserable working there, why be there!! Why not go out of your way and explain any new policies to the people walking in instead! Have some respect especially to a minor! read more

I have to give it up to the manager Phat and his team for helping me locate a missing package. The Donkey ebay seller put 2 addresses on the package and they helped me 100%. The post office workers don't get the respect they deserve and we always blame them. They did there job, it's sometimes really bad businessman online that make them look bad. Hands off to the Diamond Station Greenville. Top notch world class. read more

I recently had a great experience at this USPS location. I was on the search for a very important piece of mail that had yet to arrive at my new home address. I went in & spoke to Esther (I believe that was her name). She was caring, took the time to hear me out. I left my name and number with her just Incase they located that piece of mail. Next day she called me and said they found what I had been looking for. Thank you for the great service!! read more

Don't go here for any USPS services! The guy (heavy weight) sorry didn't get his name but is not helpful whatsoever! Terrible service! Do your effing job and help your customers if they need help! Sucks at communicating and just sits there! Will never come back here anymore! Slow and poor service! read more

Their employees are very helpful. To be honest, probably the friendliest post office I've ever been in. read more

US Post Office - Hours - Post Offices Near Me - Santa Ana, California

Honestly this is just a funny experience I had on 5/6/2021 around 5pm with the white female postal lady driver. Didn't receive my package today because of my neighbor who owns 7 cars decided to park one of the car by the mailbox. This blocked any incoming mail to be dropped off. My neighbor is retarded, I agree. However, we locked eyes mail lady! I saw you saw me outside waiting! But you drove past me as if I had anything to do with the beat up white Beamer that's imposing the mail box. So as you drove away with my mail, I'm just wondering if you hate me or something because I looked at you weird. But 5 mins laters you actually turned around and were on the opposite side of the street! Cool man, she remembered! So when she drove closer to me I began walking slowly towards her hoping to help her out by grabbing my mail because of my retarded neighbor. Nope! She decided to hit the Vtec in front of me! She sped away like a demon hitting 15MPH tops while locking eyes with my dumbass. Fuck me right? Lol. Anyways, I don't know why she treated me like this, maybe it's work policy that she can't hand mail off to me or shes just having a bad day, who knows I'm not stressin. Gave 5 stars because it looks like you need all the stars you can get on this page lol. Posted a screen shot of the tracking as proof. The "No Access" was because my neighbors car. read more

US Post Office - Tracking - Post Offices Near Me - Santa Ana, California

Nobody picks up the phone EVER.... Many lost packages/letters. Very Very disorganized.... read more

I'm pretty sure I had already written a review for this location, but maybe they decided to start over cuz of all the bad reviews...lol! I have lived by only two other post offices in my life, and have visited quite a few others, but this one is the worst one. Horrible hours, unfriendly staff, and all street residential parking, with never any available. These guys are basically part-timers... closed on the weekends, and only open 9am-4pm during the week. It's impossible to come to this location if you work a Mon-Fri job. I've only visited a handful of times in the 11 years I've lived here, and every time it's like "What really?" Whether the line is out the door because they only ever have 2 people working, or the rep tells me my package is unacceptable, or the lady handing me my mail, weeded out all my junk mail that I've gotten for the past 2 weeks, due to my communities mail being kept there after damage to our community mailbox. I actually like going through the coupons that I get weekly, but she just decided I didn't need any of it. Not looking forward to when I next need to get my mail read more

US Post Office - Post Offices Near Me - Santa Ana, California

These reviews are unfair in my opinion. I was in there on Thursday and not only was there no line but the staff behind the counter were polite, well informed and very helpful with a unique issue I was having. Thanks so much. read more

Had someone follow-up with me once I created a complaint using the LINK in my original post. She apologized on behalf of USPS and stated, "[they] could provide better service and a better experience." Me? I think, "Great! SOUNDS GREAT!". NOPE. I asked her: "What will be some measures you will take to ensure a better experience for USPS customers? How about to ensure they don't receive the same poor customer service and experience as I received?" CRICKETS... Yup, after a few seconds, she breaks the silence and says something along the lines of "we will follow-up with your assigned office to see what happened"... 1 Star - For at the very least: reaching out after I filed a complaint! To think, how I have to give a star for something you would think should be a default in 2019... 1 Star - For treating me with respect and being a kind human being on the phone. read more

They lost a very important package inside their own facility! I had to once again pay $500 dollars. To get that package delivered! This was a year ago. I let it go because mistakes happen! So today I called & told them I'm tracking a package. The person I spoke to tells me it's in route for delivery. I get home no f*cking package! I look up the tracking number! guess where the package is at? at Post Office. The mail man returned it back to the facility status on the item "Delivery Exception, Animal Interference " yet he or she was able deliver a bunch of worthless mail to my mail box. Soooo over this Post Office! read more

The incompetence of this post office is very concerning. I realize I am echoing the previous reviews I'm reading. One employee named Art tried to be helpful, but the unprofessional attitude of the woman at the front was very surprising. How does anyone hold down a job with such a lack of social decency? I am missing mail from the past three weeks and they are not able to locate any of it. I have contacted them once in person and twice by phone. There is a post office two blocks from me, but my zip code it attached this office, which is a 15 minute drive away. Does anyone know how to place a request to have an address moved to a closer post office? Is that sort of thing possible? read more

I've seen multiple reviews on this place, often bad experiences however I had a parcel delivered to a box at that office location. However I rarely will make a review unless I'm extremely satisfied which is rare these days with customer service. I was directed towards a large white male I forget his name he was the manager or something along those lines. I gave him all the info and informed me that it's likely a mistake on their behalf scanning the order too early he assured me it will most likely be by my house by the time I get home but assured me he will contact the driver on the route as well as doing an investigation if the item does go missing on top of a refund with the item insurance never seemed annoyed or irritated like alot of other offices I've been too even followed up on the call which was something I didn't expect. Whoever you are keep it up I can see why they put you there! read more

This post office is not good at all. They need better management or something. All my packages get lost this is unacceptable. They need to train better. How do they continue to lose packages over and over? read more

Super rude people!!!!! I ask to this fat guy (cashier) if they have more boxes and he ignores me, when I said "why do you ignore me?" Other people on the line respond me that they are always like that.. it seems like they don't like what they do for work.. read more

My mother went here to mail something and their was this white man I believe and my mom doesn't speak English that well so she doesn't use it but this time she was using what she could and this man said "we are in America you have to speak English" so my mom felt humiliated and embarrassed so she went to another post office and I was going to go down and ask what his roblem was but my mother asked me not to but if this ever happens again I will do something about it because this is not ok it is called racism and discrimination. read more

The black lady in the front that deals with in person service. was the definition of useless. this place is a joke. i'd take off my seatbelt next time i decide to drive here for help, in prayers i die on the way. she refused to help in any way possible. so i went home contact post office online and they fixed my issue within 5 minutes. i hope she gets fired and never finds a job where she has to deal with customer interaction again. read more

Im not going to bash the employees who didnt follow appropriate steps of the job because it would be too long to type. I was very disappointed with the person who was delivering my package on sunday. No shortcuts should be allowed to make their quota. The FOUR STARS that im giving is directed to MIKE. He got back to me in a very professional matter. He fixed the problem in a snap. He was in charge while the manager was on vaca from what I believe. All the props to MIKE for taking the situation in his hands and resolving the issue for his customers. I hope the manager see's this and rewards MIKE for his upstanding professionalism and for giving 100% effort in solving my issue. Thank you again brother, real worker with real standards read more

If I could put no stars I would Black woman helped me out but she was so rude.. i don't know if it's because she's racist but she didn't help me at all. Kept interrupting me and kept denying everything I was asking read more

The guy in the front desk should get fired his an ass hole we forgot a piece of paper which he can print but he is a lazy person the USPS could do better by hiring better personal and not have people who speak back to clients just cause they feel like it read more

Terrible service. Extremely rude and incompetent. I already paid for a PO box but it's so my fault for not reading reviews and just trusting people first . They went out of there way for me not to get a PO box there but made it seem like they were just bothered by me getting one. I even had to go get extra paperwork to get it. Then when I got it there's no key ... it's a combination lock that "doesn't always work" that I have to keep if it doesn't work that's what they said .... I left with a serious bad taste and they people working here are super lazy lazy lazy and don't want to work it's super clear . I lost money and canceled hours later bought a PO Box on first street and night and day customer service super nice friendly accommodating paid extra money came same day and guess what ..... GOT A KEY!!! To the PO Box I just purchased . The people at this location clearly want to get paid to not do anything and just sit there and collect a check until they retire . There's absolutely no reason why they haven't fixed their PO Boxes yet they just want them like that as a deterrent read more

I have a case that this office hasn't solve my problem yet. I didn't receive the package even the tracking said has been delivered. This is my 3rd experience with USPS. So, overall I would rate as one star only. And I would say just unfortunate living here where the closest USPS office is at this location without hoping to get better services in the next future. read more

Every time I miss the International parcel, I have to go this post office. Saturday is closed and oh,,god so messy and small place. No else to park my car. It is very bad area and dirty. staff works over there is not nice either. Of course, If staff is nice, should not be the dirty and messy. It is very bad parking space. I hope they clean or close down. read more

this is why government doesn't want to support US Postal Service. the customer service here is non existent. I had to deal with the same idiot guy twice when I went in there. I think he is very unkind and he needs training on his customer service. He is a large set man so you will know when you go in not to deal with him or just walk out because HE IS ABSOLUTELY USELESS! I went in two days ago about a package that was never delivered. I'm a pretty busy person and taking the time to go and deal with this while at work is a huge hassle. I get there and asked them for my packaging and he (ART) said its not here. He said to give me my cell number and I will give it to my supervisor to call you back. YEAH EFFEN RIGHT! Supervisor never called back. So I am on the phone now and its been 10 minutes since I talked to the postal rep. still waiting. still waiting. I have been waiting for this package for 2 months. And this is the second time I had to get this package because the first one was wrong. still waiting. still waiting. You would when most people don't think much of the US postal anymore you would think they would do a better job or even stepping up their game. But no, its the same type of service you would expect. like going to the DMV. If there was a zero star or negative star selection, thats what I would give to this place. Do not go here if you want to waste your time and be treated like a subserviant. going on almost 20 minutes. still waiting. still waiting. hung up and called again. here we go again. just found out the guy i was talking about. his name is ART. Dont deal with his BS. Just leave. the supervisors are Angela and Thelma. Hey supers, manage your people and call back your customers! its now 15 minutes. Finally got it resolved. there is only one reason this place has a star. Yesnia. you are wonderful and you deserve a raise. she is the only shining star in that place. btw. my package was there. Thanks ART for looking so hard. Pathtetic! read more

Went on a Wednesday at noon. And there is always a guy named Art that just seems to be on edge all the time. He has a very condescending tone and doesn't smile at all. This is something I've experienced 3 times already. Hope he can improve his customer service because the other worker was wonderful. read more

I'd post minus-zero stars if it were available. I requested a 2 week vacation hold on my mail, when I came home, they couldn't find my mail. I was beyond polite and patient. From the moment I walked in, both postal workers were short, rude and dismissive no matter how polite and patient I was. I asked to speak to someone higher in position. The person came out, tried calling the postal carrier to see if he 'had my mail or knew where it was'...he ended up laughing at the fact my mail was missing. I had checks and sensitive documents and he was laughing. I couldn't believe it. After an hour, it was located. Other occasions were watching the postal carrier in my condo complex set down his entire mailbag on the walkway and walk away from it, out of his sight, for at least 5 min.! He constantly delivers the wrong mail to myself and neighbors. I have no idea if the person receiving MY mail is delivering it back to me. My latest piece of mail was an address in another city. I don't understand how this office continues to operate. I avoid it at all costs. read more

Very helpful. They went out of their way to make sure where my package was because I needed it that same day . Art and the manager were very courteous and this is my second time going there . read more

Not open on Saturdays. Regardless of what Yelp says. Heads up. Sundays, Saturdays and holidays closed. Monday to Friday - 5 pm.

This post office is terrible! They close early, before the actual time. They said they go based on their clock inside. I showed up at 3:57 and he said it was 4:01 and they were already closed! Plus there is no parking anywhere! Such a frustrating experience! read more

Came in today with my mom and I asked this big man working on the register if he had anything I can open the envelope with since I had sealed it by accident. He said "no" in a rude tone. From there I felt a RACIST vibe. As I was filing out some paperwork on the counter a lady comes in and asks if he speaks Spanish and he says "no", she went to go buy stamps. The cash register guy told her he has no change and that she would have to come back but in a rude tone. Well first of all it's not the ladies fault if you don't have change. When I came to pay for express shipping my mom had a scarf to cover her face as a mask. The guy looked at her and told me that she can't be in the office. So why didn't he say that in the beginning? Why is he telling her 15 minutes later? He said that either I or she stays. I was like are you serious?? So I told my mom that I will finish paying the fee and I'll be right outside since I understand English and she doesn't. I was so close on telling him to FIX HIS ATTITUDE because he was just so RUDE. He made my mom and I and I'm sure other people who have came here feel less than an actual PERSON. read more

Horrible place in a terrible area. The big guy was sketching out on me for no reason and said I had been there recently when I never stepped foot in there in my life. He said, wanna bet? And he asked for my ID back and said "im doing my job" I should have never given it back to him. He came back with his manager and they were giving me grief about my packages address not matching my home address (that I've only been at for one month) these guys were complete weirdos and took forever to get my package, made me feel extremely uncomfortable and I just wanted to get out of there. If this is your post office I feel bad for you :/ read more

If I could give them zero stars I would. Turned into parking lot as there was not clear signage that I wasn't supposed to park there- when I tried to exit, a UPS truck came in and was blocking my exit - ok no big deal turn around and go out the other way - when a postal truck with an old lady with dyed blonde hair turns into my path - I wave my arms back and forth letter her know I'm not supposed to be in there and trying to exit but this is the only way out now. She stops her truck and says I'm not supposed to be there and since I won't move she turns her postal truck off and exits her vehicle to go do some work. So now I'm stuck with no exit. She had a completely unprofessional attitude and was vindictive. I went into the loading bay to see if someone could help me but not one was avail. I walked back out and had to wait until she was done working at which point I said I wanted to report her as my tax dollars go for this and she refused to give me her name and told me my tax dollars don't pay for this. She then drove off the other direction at which point I snapped a shot of her vehicle. Meanwhile there has been missing mail before and when I followed up with my apartment building they told me it's well known that our post office is run by psycho and vindictive people and so many get a local PO box! I'm wondering if this is the station as I had come here to pick up a certified letter. The sunflower station is much closer to me but everyone there is nice and normal. This must be the one! read more