I came to pick up mail on hold , from 7/17/26 to 7/25/26 ( confirmation number is CAH568060648) ,…read morein USPS location on 340 E 1st St, Tustin, CA 92781 There is a window with a bell, where I was waiting. I did ring every 5 min for the 30 min . There were a lot of employees, but nobody paid attention to me. So, I told, - " Please, can somebody help me here ?" This time one women came in a second, she was very bossy, angry and told me in a rude way with rising her voice, - " You can't scream in MY building " . ......... I came to the USPS to get a simple service, not to HER oun house to beg , where she could treat me as she wanted. I asked her to bring my mail, finally, after 30 minutes I was there. She left, came back and told - " I don't have your mail " Please, how can I get my mail ?

2-21-2026 I arrived…read morea little before 2 PM, and there appeared to be a long line. But, a lady before me was polite enough to tell us that one was only for passports. There were maybe 5 people ahead of me. I was able to be in and out in about 30 minutes. Around 2:25 PM, people were crowding inside. One booth was partially reserved only for passports. I decided to come here since most locations are either closed on Saturdays or have very reduced hours. I even visited a tiny USPS in Whittier recently that felt super deserted. The downsides are the fact that it is stinky inside (old people funk), and the person behind me got so close as if she was trying to cut the line. But glad I found this place, as it was pretty much the only option for me, due to the availability of hours. My COA was pending and got denied. The employee let me get back in line 3 times, however. I had to fill out a form in person, since the online application was timed out. Hopefully, the system sorts my mail correctly, since the e-mail they sent was extremely insightful. Employees are very kind, and apologized to customers for the wait. They also have ratings for service. FYI: It seems they are also out of tape today. Also, it was really confusing to exit the parking lot since I think they're only three ways to go out and I believe two lead you through residential alleyways.

Service has gotten much better, I had a great 5 star+ experience on 6/6/26 it was closing time and…read morethe employee was closing their door but helped me with my package. The 4 star rating is mainly an average of all my trips. Thank you for taking feedback to heart and continuing to improve customer experience.

Stopped by after printing my shipping label using the QR code from eBay, price is allegedly the…read morebest value with their discount but seems average. I just needed to drop off my package and get a receipt. The line moved at a decent pace, so the process was quick and easy. The USPS employee provided good customer service and made the drop-off smooth.

I was there last week when a wondeful lady was working, Elaine Terry. Apparently she rotates…read morebranches, so she's there only some of the time. She was fun, cheerful, efficient, and awesome! She joked alittle, and I loved it. I wish all the tellers knew their stuff like her, and made the atmosphere more enjoyable. An older lady got really cranky/upset with her and I watched the whole thing play out. IMO, the customer seemed dead set on being a hater of this employee. Anyhow, if only all employees could be more like Elaine, I'd enjoy waiting in line and coming in more! (We had a package we missed delivery on, so had to come get it.) Thanks Elaine for being efficient and a ray of fun sunshine. I took a photo so if you see her there and say hi if you see her. Hopefully you too leave alittle happier than when you came in.

I went to the Santa Ana Post Office at approximately 4:40 p.m., before their posted closing time of…read more5:00 p.m. There were only two employees working at the counter: a man and a woman wearing a red vest. I picked up a form and politely asked the woman if it was the correct form for an international shipment. Instead of responding professionally, she loudly stated, "We don't do them at this time," in a way that everyone in the lobby could hear. She did not apologize or offer any assistance. She then said there were only 10 minutes left until closing, even though it was still before 5:00 p.m. and there were only five people ahead of me in line. A few minutes later, she again announced that they do not process international shipments near closing time, claiming that it takes more than five minutes. She then went to lock the side door and came back to me while I was still waiting in line. She repeated that they would not process my international shipment because they were about to close. I told her that I had already heard her say that multiple times and that I simply needed to pay for the envelope. She continued to insist that I did not need to pay for the envelope instead of addressing my concerns or offering any solution. What was most frustrating was that after 5:00 p.m., several additional customers were still allowed to enter the post office. In fact, as I was leaving, four more people walked in, and there was a line extending out the door. I do not understand why I was refused service for an international shipment when I arrived before closing and other customers were still being allowed into the building. I found the employee's tone and behavior unprofessional, dismissive, and unnecessarily rude. I believe customers who arrive before closing should be treated respectfully and provided with clear, courteous explanations regarding any service limitations.

I continue to be pleased and impressed with this Northwood Post Office. Today I met Doug, who…read moretakes on the additional job of landscape maintenance for this location -- and does it well. Very friendly and very diligent! These folks do everything to keep this location "customer focused" and responsive!! Thank you, Doug, Maria (wonderful care and leadership!), Michael (speed king!) and Monica and all the rest!!!

I don't often leave reviews for places so just know that you all really STINK…read more No matter what time or what day you go here, it is always packed to the gills with people. It is the slowest moving line in existence. This location routinely refuses to deliver the dog food that I order through amazon. Its a 41lb bag of dog food and you are a DELIVERY COMPANY. Every job requirement in the United States of America requires its employees to be able to move 50 lbs (I sit at a desk all day and I am required to be able to move 50 lbs); you are a DELIVERY COMPANY REFUSING TO DELIVER a 41lb box. What the heck is wrong with you? I am able bodied and can come waste an hour of time waiting to pick up a box that should be delivered to my doorstep, but what if I was a disabled person? NOW HERE'S WHY IM LEAVING MY 1 STAR EL-STINKO REVIEW. You lie about attempted deliveries. I paid $25 to have something sent signature required and took the day off work to be available on the delivery date. At 11:55am I start refreshing the tracking information because you deliver to my neighborhood around that time. At 12:05pm I see an "attempted delivery at 12:03pm" LIE.....I have a ring camera on my front door dude. I RAN to my neighborhood's mailbox and no mail truck in sight.....you didn't even leave the "missed delivery" slip in my mailbox or at my door....this is like 3 lies in 1. For real, you guys STINK.

Live scan recommend I can't remember his name, but he was very, very knowledgeable and very…read moreprofessional. It was a pleasure to do business with him. I do recommend this place. It was not that bad a price for everything that they wanted and it was quick simple and easy. I do recommend this qualities great. The service is great. 10 out of 10.

Super friendly staff! Excellent and efficient service. I come here for various services, even to…read morejust drop off pre-labeled packages.

Cindy was friendly and handled my service perfectly. Good customer service, and what else is a UPS…read morestore about except customer service

I had a very poor experience at this UPS Store. I arrived before the posted 7:00 p.m. closing time,…read morebut the store had already closed early. When I tried to address the issue, the staff was rude and dismissive. One employee even had the nerve to ask me whether I was a manager and whether I knew how to run a store. No, I am not a manager of a UPS Store, but I have worked in some form of customer service for several years, and I do know that if a customer arrives before the posted closing time, they should be treated with basic professionalism and respect. Closing early and then being rude to a customer who arrived during business hours is unacceptable. At minimum, this location should honor its posted hours and train its staff on how to handle customers respectfully.

I recently visited this location because they accept address change forms. I submitted my address…read morechange and asked for any mail going to my old address to go to my new address. Have I received any mail? No, I haven't. I have however received conformation that my new address has been accepted and in order to receive e-mail notification I had to go into select post offices to show my ID and a bill showing my new address. It's easy to miss this location and it's even easier to pass the parking lot so pay attention and it's best to go south on Main street in order to get into the lot. Not my first choice for post offices but it sort of does the job.

Office hours not accurate. Should update information so people aren't wasting their time at this…read morelocation

I scheduled an appointment online for a passport application for today last week and when i arrived…read more20 minutes before my scheduled time, there was someone else who said they've been waiting for over 30 minutes and also stopped by the day before to find out the passport office was closed. When I asked an employee for help, they explained that the office is closed because management doesn't want to pay for overtime so they closed early. The employee asked if I can come by the next day before 3pm and I responded with saying "no, because I work and I requested time off to be here. Which is why I also scheduled an appointment online. If you guys are going to close, then you should let people know." She responded with saying to call the numbers on the passport office to complain. I took photos of the phone numbers and everything else taped on the office doors. Both numbers listed do not work - they just keep ringing. It's pretty ridiculous if you schedule online for specific time and you cannot be helped by anyone.

Located on the corner of Susan St and Sunflower (catty corner of the IKEA off the 405 Fwy). This…read moreISPS location is my favorite location. Since it's the distribution center, they're open MUCH later than the typical post office. Their full service hours are Mon-Fri 7a-7p, Sat 8:30a-3p! I've always had great service here even when I was running in from the parking lot hoping to make it through the doors before they locked them. Even one time, although the door was locked, and the gentleman was standing there, he allowed me to pass him my stamped mail so it could go out that day. Like I said, the service has always been great here! I also love this location because they have self service machines inside the building and the doors are open 24/7. Tonight, even the general nighttime manager saw me at the machine and dropped died to chat. He was so sweet and friendly. The clerks here are always great too. Never had an issue by the way the postcard stamps are $.61 each. How I miss those days when they were $.15 each lol I guess the value is still good if you consider everything else has been inflated. I still highly recommend this USPS location for all your mailing needs..

Came by on the Saturday before Easter (4/19/25) to check my PO Box. Got there about 10 minutes to…read more2pm. Doors were locked even though the lobby sign says that the lobby is open on Saturdays from 8am to 3pm. Had to drive back home 25 miles and come back on Monday to get my mail. Called this post office's 714 number a couple weeks prior to find out what hours the lobby was open on Saturdays and weekdays. Called on a Friday about 4:30 pm and kept calling about every 5 minutes hoping i could get an answer to my question of what the lobby hours were at this post office location. Nobody ever answered the phone. Guess they don't care about providing service.

It was only one teller attending, he was fast and to the point. No big line at the time I went,…read morebut hopefully he has another coworker to help him serving the community. The parking wasn't difficult to find, people are leaving in and out, so parking at the front available if you are lucky and they go when you arrives.

HORRIBLE COSTUMER SERVICE Postal Annex #389 is selected as…read morea Certifix Live Scan location. From the moment I walked in the older man didn't seemed as he wasn't pleased to attend to my service. I was very polite from the beginning. He requested info from me on my job application "wired" as I'm not applying for a job through him. I told him "no, the employer broke the step down for me as I ONLY need to provide my email with a valid token number" he got upset and said I need everything in documents form. I kindly declined and told him I'll that my business elsewhere. I have never experienced this type of service from a place that is supposed to be helpful to individuals and the community. Zero stars for me.

Had to ship an item and pay for shipping via USPS.. I didn't want to go to the POffice as it's…read morealways packed and such a waste of time. The lady there took care of my package, printed the label etc. It was wonderful! She emailed me the time it shipped to being delivered. She was very accomodating and very sweet. Thank you for such a pleasant experience and allowing me to not have to go to the Post Office!