Service has gotten much better, I had a great 5 star+ experience on 6/6/26 it was closing time and…read morethe employee was closing their door but helped me with my package. The 4 star rating is mainly an average of all my trips. Thank you for taking feedback to heart and continuing to improve customer experience.

Very long lines and usually only 1-2 workers at the front desk helping so it'll take a while. They…read moreknow what they're doing though, it's just customers who take a long time when they come in not knowing what they want

I went to the Santa Ana Post Office at approximately 4:40 p.m., before their posted closing time of…read more5:00 p.m. There were only two employees working at the counter: a man and a woman wearing a red vest. I picked up a form and politely asked the woman if it was the correct form for an international shipment. Instead of responding professionally, she loudly stated, "We don't do them at this time," in a way that everyone in the lobby could hear. She did not apologize or offer any assistance. She then said there were only 10 minutes left until closing, even though it was still before 5:00 p.m. and there were only five people ahead of me in line. A few minutes later, she again announced that they do not process international shipments near closing time, claiming that it takes more than five minutes. She then went to lock the side door and came back to me while I was still waiting in line. She repeated that they would not process my international shipment because they were about to close. I told her that I had already heard her say that multiple times and that I simply needed to pay for the envelope. She continued to insist that I did not need to pay for the envelope instead of addressing my concerns or offering any solution. What was most frustrating was that after 5:00 p.m., several additional customers were still allowed to enter the post office. In fact, as I was leaving, four more people walked in, and there was a line extending out the door. I do not understand why I was refused service for an international shipment when I arrived before closing and other customers were still being allowed into the building. I found the employee's tone and behavior unprofessional, dismissive, and unnecessarily rude. I believe customers who arrive before closing should be treated respectfully and provided with clear, courteous explanations regarding any service limitations.

Meh it's ok. Not as bad as some post offices but not very friendly like others. The lady who helped…read moreme didn't really speak English well (I speak Spanish fluently so it wasn't Spanish she spoke - I think this employee spoke Chinese since my kids take Chinese in school so I recognize some - but her language for sure wasn't fluent English which was unfortunate) Also be warned they have 2 doors to enter the building and they open at 8:30am. So even though I got there at 8:05 am and I was by far the first in line I had the misfortune to stand by the door they opened second (outside door) so I ended up being 7th in line and the people that got there after me at the inside door got in first. The lady employee literally walked by me standing at the door to open the other door! Frustrating! TIP: at least today December 2025 they open the INTERIOR door before the exterior door. Unlike some locations that are appointment only for passports you can do occasional walk ins here but check the days/times first since they are very specific! Also be warned: if you show up after hours and want to drop off mail in the outdoor drive thru mailbox: you CAN'T because they lock the exterior mailboxes (you know the big blue ones) after hours now to prevent mail theft!

If I could give different ratings for different employees, I absolutely would -- because this…read morelocation was a tale of two completely opposite customer service experiences. My kids and I came in around 3:30 PM and waited our turn like everyone else. While in line, we watched one employee, Monica, dealing with a very loud customer who was saying all kinds of things that clearly frustrated her. I get it -- difficult customers happen. But the problem was how it affected our interaction afterward. When it was our turn, Monica immediately seemed irritated. She asked if I was "sending this to Korea?" and then looked me and my kids up and down in a way that felt unnecessary and uncomfortable. She then proceeded to unwrap my already‑sealed package and tell me I needed to buy USPS "approved" tape -- something I hadn't seen mentioned on the USPS website. Still, I complied, bought the tape, and repackaged everything. We went back in line hoping we'd get the other worker, Michael, who had been smiling and friendly the whole time. No luck -- we got Monica again. As I set the package down, she suddenly asked, "Did you try to hit me with your box?" I was honestly stunned. I explained I only had one hand free and definitely did not hit her. Instead of accepting that, she insisted I "tried" to hit her and refused to help me any further. She then passed my package to Michael, who was polite, helpful, and even gave me tips for shipping to Korea more cost‑effectively in the future. The contrast between the two employees was huge. Michael deserves 5 stars -- friendly, calm, and professional. Monica... not so much. My kids even asked, "Why is that lady so mean?" Everyone has bad days, but customer service is a big part of working at USPS, and interactions like this make a stressful errand even worse.

Well Orange County Officials Say that you cannot send items…read moreThough the USPS due to the Fact that it may not show up Or be lost or stolen! Checking My informed delivery that shows Mail coming today that did not Come or may come a day or two Later so Orange County Officials are Correct if it is important items You must take them in person Do not trust USPS!

Friendly, helpful and great prices. I would recommend bringing your business here. I got finger…read moreprinted in less than 15 minutes.

Went for a walk in live scan fingerprint. Dhiren was very helpful and the process was fast and…read moreefficient.

I come to this store to drop off Amazon returns mostly but have also shipped a couple of packages…read more So convenient to have a location close by for returns Staff is very friendly and helpful answering any questions.

I had a very poor experience at this UPS Store. I arrived before the posted 7:00 p.m. closing time,…read morebut the store had already closed early. When I tried to address the issue, the staff was rude and dismissive. One employee even had the nerve to ask me whether I was a manager and whether I knew how to run a store. No, I am not a manager of a UPS Store, but I have worked in some form of customer service for several years, and I do know that if a customer arrives before the posted closing time, they should be treated with basic professionalism and respect. Closing early and then being rude to a customer who arrived during business hours is unacceptable. At minimum, this location should honor its posted hours and train its staff on how to handle customers respectfully.

I recently visited this location because they accept address change forms. I submitted my address…read morechange and asked for any mail going to my old address to go to my new address. Have I received any mail? No, I haven't. I have however received conformation that my new address has been accepted and in order to receive e-mail notification I had to go into select post offices to show my ID and a bill showing my new address. It's easy to miss this location and it's even easier to pass the parking lot so pay attention and it's best to go south on Main street in order to get into the lot. Not my first choice for post offices but it sort of does the job.

Office hours not accurate. Should update information so people aren't wasting their time at this…read morelocation

Everyone at this post office is super nice. I'm a business owner and I'm specifically talking about…read morethe crew in back is friendly and very helpful.

Open after hours, superb!…read more Self service kiosk's do not work, not superb! Good grief, this is the third location I've been to trying to find a working self service kiosk. Sad face. =/

Came by on the Saturday before Easter (4/19/25) to check my PO Box. Got there about 10 minutes to…read more2pm. Doors were locked even though the lobby sign says that the lobby is open on Saturdays from 8am to 3pm. Had to drive back home 25 miles and come back on Monday to get my mail. Called this post office's 714 number a couple weeks prior to find out what hours the lobby was open on Saturdays and weekdays. Called on a Friday about 4:30 pm and kept calling about every 5 minutes hoping i could get an answer to my question of what the lobby hours were at this post office location. Nobody ever answered the phone. Guess they don't care about providing service.

It was only one teller attending, he was fast and to the point. No big line at the time I went,…read morebut hopefully he has another coworker to help him serving the community. The parking wasn't difficult to find, people are leaving in and out, so parking at the front available if you are lucky and they go when you arrives.